This rental car counter is in the terminal just outside of the gates and it's next to all of the…read moreother on site rental counters at Burlington airport. (No bus or shuttle needed). The cars are just a short 5 minute walk to the end of the airport and across the street (or second floor bridge walk) to the parking/car rental lots. The service here was friendly but it's one where you must see an agent. There are no kiosks which to me I love because I can be in and out within 2 minutes and I don't need to listen to the high pressure sales pitch for insurance and other extras. I just want the car without the 20 questions. The car was clean and I didn't have any issues with the rental. I had a 6:30am flight so I returned the car about 5:30am which means there was nobody at this location. So, you park the car, fill out the info form and drop off the keys at the counter. It was easy enough but I didn't get an instant receipt which is another feature I love with Alamo. (They give you a receipt on the spot typically). I'll be back and if my thoughts change I'll update the review. Enjoy!

The staff is friendly but when I booked the vehicle online, I elected for one coverage option…read more When I picked up the vehicle, I was not given anything to sign, so I didn't see the total price at that time. I didn't check the email receipt, which I should have, because I got in at midnight and forgot to check it later since I was on vacation. Upon returning the vehicle, I noticed after I got inside the gates the price was almost $200 more, almost 40% higher than the original cost. A manger reached out to ask about my experience so I informed them extra coverage was added and asked if they could look into it, to which they said they would. That was two months ago and I have not heard back. **Update** Management reached out to me to get further information and provided an incomplete website address to visit. Second time they pretended to care - I guess they just try to save face instead of provide assistance.

I had a confirmed reservation with Hertz, arrived on time, and was told they had no cars available…read more What's the point of making a reservation if the company doesn't honor it? There was no proactive solution offered--no replacement vehicle, no transfer to another location, and no real effort to fix the situation. I was essentially left stranded and had to scramble to find another rental at the last minute, which cost me both time and money. This is unacceptable for a company of this size. A reservation should mean something. If you can't guarantee availability, you need a better system in place or at least proper customer support when things go wrong. Very disappointing experience. I will not be using Hertz again.

After another rental car company couldn't accommodate our delayed flight, I checked with Hertz. Got…read morea car for a fraction of what "the other guys" wanted ($140 vs over $800) and away we went. Thank you Hertz for being there and saving our trip!

After a last minute flight cancellation, I rebooked my rental car for today. Arrived and waited in…read moreline only to be told the system continues to allow booking despite no availability of any make or model. I have now landed at BTV, stranded with no rental available, no resolution and no supervisor on site to speak with. Absolutely unacceptable. Updated: even after being turned away the Enterprise site (directly) continues to allow booking despite no cars being available. A quick review of the terms and conditions (attached) clearly spell out that they have no responsibility to actually have the car they allow you to reserve.

My flight to Burlington, VT from Philadelphia was canceled due to weather problems and the…read morerebooking was nearly 48 hours later. I called enterprise to advise them and I was told my reservation could not be modified and I would have to make a new reservation, but I could get a rental car to drive to Burlington for two days for only $800 and change. We had a lot of trouble rearranging our reservations, I have never had this problem with delays and other companies. As such, if one is flying, I highly recommend using a company that understands that sometime flights don't work out right. Deleting the app and never dealing with enterprise. Thanks for abandoning us

BTV Budget charged me an arm and a leg for my rental AND it was unsafe to drive…read more I don't mind paying the inflated prices but at least loan me a safe car. The back tire of my vehicle was leaking air when I received it. I didn't realize it until a few days later so I filed it up with air. The PSA was at TEN. A few days later the PSA started dropping again, which meant there was likely a leak in the tire. By the time I realized there was a leak my trip was over so I just returned the car as normal. Vermont is not a place you want to blow a tire. There were multiple times on my trip where I was on a paved road with no reception. I could have gotten into a lot of trouble by myself out there if my tire blew in the middle of nowhere. Renter beware.

When picking up my rental car the agent behind the desk by the name of Dawn put my credit card and…read moredrivers license on someone else's reservation. I was then charged over $700 in late fees because that persons reservation was for less days. When I identified the problem when I dropped off the car Dawn said she would process a refund. After several days of waiting I contacted Budget billing department and they had no record of the refund request. After spending an hour on the phone I found out Dawn had processed the request wrong. Also when I picked up the car they had no clean and inspected cars even though I had a reservation. Poorly run rental agency, avoid at all cost!!!!

Warning to the Burlington community: The Enterprise location on Williston Road has a serious crime…read moreproblem that management knows about but refuses to fix. While renting a vehicle for a family emergency in September 2025, thieves cut the catalytic converter out of my partner's Subaru Baja in their parking lot. The manager's response? "This is a known problem" followed by a dismissive attitude and zero support. Enterprise continues to invite customers to leave vehicles in what their own staff admits is a high-theft area. No warnings. No security improvements. No accountability. After dozens of rentals from this location over the years, I'm shocked at how poorly they handled this. Corporate also ignored multiple follow-up attempts. Protect your vehicle - rent from a company that actually cares about customer safety.

I want to say that I am extremely disappointed in the service I have received with Enterprise. I…read morewas rear ended back in October, and was in need of a rental car that was provided to me through insurance. That process initially went well and everyone was very kind. It took the collision center (who is affiliated with Enterprise) much longer than anticipated so I was stuck with this rental for longer than expected. During this time, I was on the interstate and a small rock chipped the windshield no larger than a pin head. I called Enterprise immediately and reported the chip and I was told that it should not be a problem and that they would reach out to me if it was. When my personal car was finally completed I returned the car back to Enterprise and not one person mentioned the chip nor informed me that I was responsible for fixing the chip. I then receive a bill in the mail months later stating that I owe 500 dollars for this small chip that I was told wouldn't be a problem. They replaced the whole windshield and I did not get a call at all stating that it was in need of being fixed, nor did they let me know that the whole entire windshield needed to be replaced. If I received that call, I would have attempted to find a much cheaper option. I called and attempted to dispute this without success. I reached out to billing and they stated I could set up a payment plan. I submitted a payment and then proceeded to receive a letter stating that my bill has gone to collections. I called inquiring what went wrong and they agreed that the person I spoke too at a previous date should have given me a time line and that they did not, resulting in my bill going to collections. They then stated that there was nothing they could do about this situation but that I was "more than welcome to submit the full payment now". This whole process has been extremely frustrating on top of the already stressful situation of being rear ended and I am very disappointed in the service I have received.

Have been client for a long number of years. Thank you for your great service. The Jeep I just…read morerented while at BTV was a great car, worked well, but wish it cost less since I can not expense for work. Have you thought about a possible marking plan you can provide - when renting and changing to an expense account or corporate client charge a higher $ rate - but - when coming from MY pocket - meaning DADDY is paying for rental car using personal funds - charge a $ lesser rate - supply clients a "top secret password" that tips National Car Rental car is being paid by personal funds, and charge less? Want me to beta test this program?

I am an executive member with National and I rent cars pretty much weekly all over the country. For…read morethe past several months I've been dealing with Burlington airport and it's been the absolute worst. I had an Enterprise employee verbally antagonize me while trying to return a vehicle, professionalism and kindness are severely lacking in all but one employee I've encountered so far, and most recently - even though I have status, they are refusing to give me a decent vehicle bc my corporate booked a longer term vehicle. I honestly don't get it. I've never ever, in literally the last three years had such terrible service and interactions. In fact, out of all the things you regularly book when traveling, I've always been able to depend on National. It always worked out and everyone - all over this country, had been kind and accommodating. This location is pathetic and I truly hope someone outside of the local branch reaches out to me. I don't want anything, I just want my experience not to be so stressful.

My first time ever in Vermont and this was one the worst and most irresponsible rental experiences…read moreI have ever had. I had reserved the "Managers Deal" special and I explicitly told the manager the location I would be driving to and even noted I'd be driving deeper in throughout my trip. The forecast called for heavy snow for at least two out of four days of my trip. Despite this, I was knowingly assigned what I think was the smallest vehicle in the row of the car pick-up section, Nissan Versa, which is a two wheel compact vehicle. This was a conscious decision that ignored both common sense and customer safety. Predictably, the vehicle underperformed in these winter conditions. It got stuck in a parking spot due to snow, and I had to physically push the car myself out of the spot to be able to get going. A rental car that cannot even escape a parking spot in snowy weather is beyond unacceptable, it's dangerous. This location manager showed zero concern for safety, zero concern about accountability, and shockingly poor judgement. Assigning an inadequate vehicle under these conditions put me and my wife at risk and should never happen at a professional rental agency. The lack of care from management strongly suggests profit over convenience come before customer safety. I will strongly resist renting from Dollar again and I strongly warn others to avoid this Dollar location, especially if you're traveling in winter conditions or expect a manager to make responsible, informed vehicle assignments. This was careless, negligent, and completely avoidable.

Bait and switch. Booked a "manager's special," and when I arrived I was told the only vehicle…read moreavailable was an EV. I don't want an EV for driving around the Vermont countryside, and obviously neither does anyone else. Got upcharged over $100 for a gasoline vehicle, despite my protest. If they're planning on sticking you with an EV when you book a special rate, this should be disclosed so you can't miss it. Dishonest business practice.

I usually don't writes reviews- but today is the first. Made plan for a special weekend getaway…read morefor my husband and I. We always rents with thrifty and always has use a debit card with no problem. Today I showed him the usually card, without touching it- with a sarcastic- more of a racist look on his face- and said "we don't take debit card here." I was clearly surprised cuz it was only a couple of months ago it was fine- he said policy changed since Jan, 2, 2017. Clearly 2 months ago it was fine. I understand policy does get changed- and I would of so given him a credit card- but his customer services gave it up. Never again will I rent from you thrifty- and I do rent very often from you.

For a rental car company, the main product is, well, the rental car. They gave us a filthy rental…read morecar and if we wanted to change, we have to upgrade to a luxury car at our cost. Since we really needed to go, we sucked it up and just wiped down all the surfaces with antibacterial wipes as there were a lot of dust and stains. Clearly the car was not detailed. The external/body had multiple dents and scratches. I wish I had taken "before" pictures. I was so disgusted that the thought of pictures didn't cross my mind until after we were already in the road! I'm pretty sure I'm not blond but found long bland hair in the seats and floor mats! I've attached some photos to this review. Need to find a gas station that might have a vacuum cleaner ASAP!