Another amazing rental experience with Avis, this time st the Burlington airport. Upon arrival at the rental car counters, it was very easy to locate them. There was one person working, but I only had to wait about a minute to see him. I provided him my DL to look up my reservation. He handed me the key in a minute, and provided the instructions on where to pick up the car and how to return it. I also got two class free upgrade for being a Avis President Club member. Upon reaching the designated spot, our car was there, totally clean and full gas tank. The car was in pretty good condition. We used the car for 3 days without any issues. For return, I took the car back to Avis' designated area. I took the keys back to the counter and handed over the key. That was all I had to do. It was such an easy no hassle process. I received my receipt in the email couple of hours later. read more

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Unfortunately, I think the reviews are correct. I rent Avis a lot, especially as I use them for work and then for points alone I keep going with Avis. We arrive this Saturday before Christmas early in the morning. The guy working was pretty grumpy. I was hoping for a warm greeting, but he was kind of cold, which is fine I guess, but just his manners and phrasing were a bit offputting. Basically, here's the car take it or leave it. The car was nice enough a jeep compass with 4 x 4, which was good in the snow however, we were staying at a ski resort an hour away and one of the tires kept losing pressure. So this was constantly on my mind we went to fill the tire and luckily we found somebody nearby who is super nice but what we did find is that tire definitely had a slow leak Another tire which we filled up actually had the pin pushed in so once that tire was filled apparently the guy had a screw on adapter to make it work. We left that tire alone, but the other tire definitely had to slow leak and we were wondering if we were gonna make it back. I called Avis the first night or the second morning we were there and basically the choices were. The guy would come get it and tow it back as the car had no spare or we could drive it an hour each way to get a new car if they even had one. read more

This Avis frequently runs out of cars, often rents dirty cars and almost always promises a wait. There is no preferred line, nor can you "grab and go" from this location. Several elderly people are having trouble standing in line so others are virtually "holding" their spots. An airport worker commented that people have waited up to four hours in the past few months, with the line wrapped and circling into itself. Help needed here! read more

Avis Rent A Car - Car Rental Near Me - South Burlington, Vermont

We picked up a car at Avis and they said one of the seats is slightly broken. However, they had no alternative cars. The lady at the desk said the seat malfunction was safe and didn't hinder the car. Please tell me how this is safe????!!!!! If we slammed on the breaks or got hit this could cause serious damage to someone. read more

Avis Rent A Car - Car Rental Near Me - South Burlington, Vermont

The morning of our departure the parking break froze shut and wouldn't operate. Road side assistance declared it should be towed or the tow driver would attempt a fix. We were unable to make our flight home, forcing us to book new flights at our own expense, along with losing work time and needing anew hotel reservation. When the rental car broke down, their first suggestion was for me, to leave my wife behind--alone in 20-degree weather at a resort with no room, a toddler, 150 pounds of luggage, and a car seat--while I drove the broken vehicle to the Burlington airport, got a replacement, and drove back. They also suggested using Uber, despite hotel staff confirming that Uber doesn't service the mountain area. These solutions were completely impractical, and no alternative options were provided. When I tried to discuss this I was talked at, scolded, and left stranded. After three hours on the phone with various customer service agents and a supervisor and waiting another three hours for the tow truck, we finally made it to Burlington. Instead of assisting us at all since we missed our flight and needed the jeep for an additional day, they told us we would be charged for an extra rental day or they would mark the vehicle as stolen. In what world are you owed a single extra penny after these events? To avoid these threats, I returned the car the night before our flight, forfeiting any means of transportation to the airport the next day. The compensation? An Uber voucher worth a grand total of $6 to get back to our new hotel. This left us scrambling to find our own way to the airport with our toddler, incurring significant additional costs and stress. When we reached out to resolve this privately, their response was to offer a meager $41 in compensation--this after their vehicle failure cost us $1,400 or more in added expenses. Not only did they fail to provide basic customer service, but their behavior was rude, dismissive, and even threatening. They warned us that if we left the vehicle to catch our flight, we would be responsible for damages and could face theft accusations. This was absolutely the worst customer service experience we've ever had. Instead of stepping up and being a hero in a difficult situation, they failed us completely. Unbelievable. read more

Been waiting 20 minutes to pick up my vehicle. The staff here apparently knows on work speed... SLOW. I truly made a huge mistake booking with Avis. Lesson learned! read more

Fraudulent, or completely incompetent at best. After returning my rental on 9/24/21 right in front of the Avis door in the "A" row and dropping off my keys/contract in the return box as requested, they apparently couldn't find this car for over 30 days?? I was charged and recharged $4300 and am still fighting to this day to refund the final $210 they fraudulently charged me. Worst company I've ever dealt with. After an absurd amount of calls/emails/tweets/emails, I'm still waiting for them to refund me. This is a tiny airport and the only busy spot was the super long Avis line that day. They clearly were overwhelmed and undertrained, but the customer service at Avis is even worse. Avoid like the plague if you know what's good for you. Looking at these reviews, it appears I'm not the only one who's been victim to them failing to mark my car as returned in their system and then charging a king's ransom after the fact. AVOID AVOID AVOID. You've been warned. read more

The WORST customer service I've ever dealt with. I had three 12 passenger vans scheduled MONTHS in advance and this location calls me 1.5 HOURS before I'm scheduled to pick up to tell me they were not available. Their excuse was that they were off duty and were just informed..... as if NOBODY ELSE knew! Will never rent through this location again. read more

Really wish I could give this 0 stars. I've never been so disrespected by a customer service rep. Not only did he mock me when I dropped off my car, but upon returning to pick up a car to return to New York, I was refused service for a reservation I had placed months in advance. At one point the attendant even pushed me aside to help another customer, who received a car. This man had the audacity to tell me he had no cars and that I'd need to figure out another way to return home. Luckily I went to Enterprise, who gave me a car in 10 minutes. Fun fact: There were plenty of cars in the Avis section of the parking garage, this man was just discriminating against me for... being a woman? I've tried to contact Avis customer service about this but they won't address my concerns. This agent should not be in customer service. read more

The national office rented me a Tesla. When I got to the counter they had nothing but minivans, and admitted they hadn't seen a Tesla in stock for six months! This is just fraud. If you are going to rent from Avis, at least rent from Budget instead. They share the same fleet of cars and budget will be $10 cheaper. read more

ZERO STARS IF I COULD - SUCH A SCAM. I returned the vehicle and provided the mileage and keys at the counter. They never sent a receipt and a week later the car is "still being rented." I am still being billed. I told them check the flights, check CCTV footage of the airport and I provided all mileage photos and receipts. ABSOLUTELY INSANE. Good luck calling because I've explained the situation to multiple people and keep getting transferred to different departments. LIFE ADVISE NEVER, EVER, USE AVIS. read more

This review is specific to my experience dropping off a rental at Avis at BTV airport. For starters, there was no signage indicating where to park and leave my car, and all of the parking spaces labeled Avis were taken. I tried leaving it at Avis's car-washing area, but an Avis employee (who had previously watched me driving around the garage, looking for a place to park, without saying anything) told me I'd have to find another space. Finally, I parked in a space labeled for the FAA and told the cashier that my car was there. Overall, a very poor drop-off experience. read more

These guys are crooked. Absolutely do not rent from them. When I return my vehicle they did not enter it into the system as returned and they rented it to someone else!!!! My only guess is that they hoped to 'double-book' the vehicle to get twice as much money. They also never answer their phone. Like never. We called at least 20-30x throughout 2 weekdays. Don't do Avis/Budget in Burlington. I even called corporate office and they told Burlington to return my vehicle/mark it as returned. And Burlington Avis STILL didn't. I had to call the corporate office at least six or seven times to get this resolved. Probably a total of 8 to 10 hours of phone time. What a nightmare! Certainly puts a damper on our vacation! read more

The experience with this company has been terrible. I waited 45 minutes at the counter at the airport with a reservation only to be told that they were almost out of cars. I could chose from a 9 passenger van or a Chrysler 300. I did not want either but was told that was all I could chose from. I took the Chrysler and when driving away noticed that the gas tank was below half a tank. I turned around came back waited in line another twenty minutes and was told that there was a car blocking the gas tanks and that none of the cars were being serviced or filled up. I asked, why would the representative send someone out claiming that the gas tanks were full if no one was able to fill the tank? And what about servicing the cars? While I was waiting in line, the man in front of me had a very similar problem. He said that there was almost no gas in the car he had just rented and that a warning light was blinking. He stated that he was afraid to drive the car. I was given another car and left. Within minutes I was on the highway and the car and over 40 miles per hour the car was making a loud noise coming from the front end. I pulled over to check the tires and did not see a problem. I then called Avis, went through ten minutes of trying to speak to a customer representative. Finally one came on the line and I explained exactly what had happened, the noise, the pulling to the right and was told that he, the customer representative, would have to send me to another department. He transferred the call and I was back to the same voice prompting I had been on. I finally was again able to talk to a second customer representative. I asked if he could see notes from my previous call and he said no, "Nothing had been noted." He told me I would have to call another number and while I was writing the number down he hung up. I called back again, went through the same process of pushing buttons, finally spoke to someone and he said that he could not help me and transferred me to a number that went to a voice mail stating that they were not open at that time. I had stated to all three representatives that I needed a car to be delivered that was safe to drive. But the "assistance" I received was the transfer of calls to numbers that either repeated the loop of no assistance or to a number of a closed department. I have not driven the car while here visiting my daughter because I don't know if it is safe to drive. Since no one at Avis has done anything to help me, I am stuck without a car I can trust is safe to drive. Mistakes can be made but, the pervasive pattern of disregard for these mistakes and the lack of any action to correct the problems, is shameless and unethical. When I reserved the car there were no obstacles to speaking to someone. The line at the airport for the Avis counter had several customers who had the same type of problems that posed real threats to their safety. I could never again trust Avis/Budget rental and I am writing this to help make others aware of how Avis treats their customers and the blatant disregard for the safety of their customers. read more

Clean cars and smooth pick up. This is tiny local airport car rental but Avis has crew working regular hours. The only downside is you still have to go upstairs, walk to garage, locate your car. And reverse movement on return (don't forget to log milage and gas...there is no attendance at parking garage to do it for you) Because of the process, be sure to pad ample time for return trip. It would take good 10~20 minutes to receive a receipt depends on hour of day. read more

I had to fly to Vermont to be with my dad for open heart surgery. I went online and found that Avis had a Mustang convertible available for a very reasonable price, so I booked it. When my dad's surgery got rescheduled due to complications, I tried to extend my rental but found that an extra two days was going to cost me more than $400. So I opted to stick to my original return date and keep the convertible, I figured it would be a little something to cheer me up. Well imagine my surprise when I arrive at the car counter and get told they don't have a convertible. I am now stuck with a Dodge Charger which I would never drive if given the choice, for the price of a convertible. I wish I would have thought to ask for a different car, and maybe extend the rental for the entire (now longer than planned) length of my trip, but I was sort of in disbelief and didn't want to cause any trouble. I've rented from Avis in the past and have not had troubles, but this experience has made me decide that I will look elsewhere in the future. It is unacceptable that the website is unable to accurately depict their inventory. Also, is anyone is unaware, Budget is the same company..so I'll be staying away from them too. Meanwhile, I get to drive an extremely loud and obnoxious car that doesn't cheer me up at all when I leave my Dad's hospital room for the night, and I'll have to Uber for the last couple of days of my trip since that's cheaper than $400. Awesome. read more

Writing this solely based on customer service at this location. Flew in to Burlington on 5/25/19 for marathon next day and subsequent car tour of New England - no line at counter - was greeted with exceptionally friendly service by employee (a gentleman who's name I unfortunately cannot remember). Very welcoming to city! We had cheapest reservation and were at first given an SUV type vehicle which would not have been very eco- or gas-friendly for the amount of driving we were planning - the agent was willing to help us find a much better match (a Corolla). Car rental companies are never the most fun thing to deal with but car ran fine, price was right, checking in and dropping off (in Boston) was easy, and so cannot complain. read more

Avis rented a car to me that turned out to not be Registered or inspected! I was pulled over by a policeman and given a citation! The agent at the desk was kind in trying to help me when I brought the car back in but this appears to be a very poorly run Agency. The police officer could not believe that a rental company could be so negligent. I asked the company to refund all my money. They refunded some but not all. I will NEVER rent from this place again. read more

Unfortunately they were extremely short with cars. I ordered a minivan and they told me that they didn't have any (I saw one in the parking lot). I was given an Toyota 4 runner SUV which was not in great condition. The wheel shook a lot and it wasn't a comfortable ride. Jain was very friendly and helpful. He was the first person who 'cracked the code' to get me signed up as a Avis Preferred. I've been having a lot of trouble with errors over the last month each time I attempted signing up. Overall I wish they had the vehicle that I ordered (and paid for) but I shouldn't complain because the people be hind me had the same problem and were given a full size car which wouldn't work for me. read more

Worst experience of my life. I made a reservation at the 800 # on 9/29 with an arrival at 12:10 am for Friday 10/6. I was told that their location needed to approve someone to stay late. I would get a call in 72 hours. No call ever made it to me. About 6 calls in total and time on the phone. I called the Burlington Airport Location and they said they would call me back. In fact, they said the opposite of the reservation line and that they would stay late for me but a manager would call with the confirmation number. Today, 10/4 I am on my third call. I spoke with Wendy at the BTV airport. They would have a manager call. No call. I called the main reservation line and now they said the reservation was denied. Mind you they never told me. I call the main reservation line and get a supervisor, he said he was too busy to stay on the phone with me. I made him stay on the line while I called BTV and the call got routed back to the call center. He then gave me the OPTIMA department and Santrisa. She had no idea why it was denied, she calls Wendy and Wendy says "we are really busy but someone will call him back, we have a long line." Still no call back. Needless to say, they have ruined a trip. They are a three ring circus, unprofessional and don't tend to business. The local staff doesn't even care, they just ask if its for Budget or Avis. Here is a challenge. I bet they are too busy to even respond to this awful review. In short, if they don't exude confidence in you, you are right. read more

Keagan provided great customer service on a one-way trip for my wife and me from Burlington to the Hartford Connecticut area. She was a creative problem-solving and we got a great rate! read more

Unfortunately The Avis car rental station was swamped. I waited 1.5 hours in line. Extremely slow and under prepared for The amount of people who had prebooked. read more

Great experience! Super-friendly and helpful. Upgraded me and waited late for me to arrive.

I started renting from Avis a couple years ago and have had myriad problems. Admittedly, only one directly related to Burlington. In that case, I used the electronic toll pass in the car - twice - about $3 in tools - and they charged me $20 a day for the privilege of using it. Nice markup. Also, virtually every time I rent abroad, they charge me huge foreign currency charges. Despite the fact that I am renting in Germany, using a German/Euro denominated card, and the rental agreement says they will charge me in Euros. Oh, then there is the time they charged me $29.75 twice to for producing my records for the German police related to an automated speeding ticket their. But they insist it was two separate tickets - which it wasn't. Then the time they gave me a car with a flat tire. And the time I rented a car seat - but the seat was not compatible with the car. And another time that the seat (the only one they had) was improper for my son's size and weight... read more

I am not giving the VT Avis one star. The customer service there was very good. However the National Office is out of control. I extended my rental over the phone and apparently who ever handled this screwed up royally. There was a $1860 "hold" put on my credit card and no one I talked to could figure out why or could remove it. I had to spend 2 hours on the phone with incredibly rude customer service people. Not worth the headache. read more

I was in Vegas flying back home to VT when President Trump shut down the airport. Well it messed up my flight and I missed my connection in Philadelphia:(. So we rented a vehicle from Avis as I needed to get home for a funeral the next day. When we brought the van back full the lady was not at the window we drove all night no sleep and the store was not opened when they said it was. Finally about 45 minutes later the person decided to show up and said they would give us money off of the bill which she did from my receipt. So I got my credit card bill and it didn't give me the credit that I had on my receipt that the lady gave me, so I did a dispute. Received the comments back from Avis and they said the fuel was .003 from the fill line so they are charging me $150.00 for that! Wow wtf I called Avis to talk to them about it and they don't even have a record of us renting a vehicle ..wow.. just to let you know this is not the end of this it's just the beginning. read more