Excellent all around. Even when I got their voicemail, they got back to me. Quick and easy pick up…read moreand drop off. Finally, they had two rescue dogs in the office. That says it all!

I needed a long term rental during clinical rotations and this place was the BEST deal by a long…read moreshot. Not only was it significantly less expensive, but the customer service was phenomenal. I would HANDS DOWN recommend this place to anyone needing a car in Burlington. Another note.... My clinical's were cancelled early due to Covid. I returned the car early and the owner was more than happy to return the money I would have payed for the last three weeks. Overall this was an amazing experience and the owner is truly a great person. If you are considering renting a car, I would do it here.

I am an executive member with National and I rent cars pretty much weekly all over the country. For…read morethe past several months I've been dealing with Burlington airport and it's been the absolute worst. I had an Enterprise employee verbally antagonize me while trying to return a vehicle, professionalism and kindness are severely lacking in all but one employee I've encountered so far, and most recently - even though I have status, they are refusing to give me a decent vehicle bc my corporate booked a longer term vehicle. I honestly don't get it. I've never ever, in literally the last three years had such terrible service and interactions. In fact, out of all the things you regularly book when traveling, I've always been able to depend on National. It always worked out and everyone - all over this country, had been kind and accommodating. This location is pathetic and I truly hope someone outside of the local branch reaches out to me. I don't want anything, I just want my experience not to be so stressful.

I rented from this location 365 days/years for the past 4 years. They har gone from excellent to…read moredismal over this time period. Despite the fact that every staff member has the title of "Manager", the level of professionalism is appalling. They refuse to honor the Emerald line of vehicles, are ignorant about their own corporate policies, admit that they refuse to answer to the phone and will bill your credit card without issuing an invoice or receipt 30 days after closing your rental agreement. Morgan Galdezanni, a "Manager" confiscated the keys for my rental, which was under a valid agreement from the local Enterprise location. She only returned my keys to me, after I called Customer Service and sought the assistance of airpot police. The head "Manager" Jason, canceled rental agreements , placed me on a no-rent list and attempted to claim I did not return my vehicle. He also refused to answer communications from corporate. My advice is take photos, emails and video when interacting with them. If they place you on a no-rent list without proof, make a BBB report. The District Manager is in Albany, his name is Steven - he will contact you. I chose to forgo my Emerald status just to avoid having to deal with them. The local Enterprise location, just a few minutes away has a professional manager and team - Go with them if you can.

Warning to the Burlington community: The Enterprise location on Williston Road has a serious crime…read moreproblem that management knows about but refuses to fix. While renting a vehicle for a family emergency in September 2025, thieves cut the catalytic converter out of my partner's Subaru Baja in their parking lot. The manager's response? "This is a known problem" followed by a dismissive attitude and zero support. Enterprise continues to invite customers to leave vehicles in what their own staff admits is a high-theft area. No warnings. No security improvements. No accountability. After dozens of rentals from this location over the years, I'm shocked at how poorly they handled this. Corporate also ignored multiple follow-up attempts. Protect your vehicle - rent from a company that actually cares about customer safety.

I want to say that I am extremely disappointed in the service I have received with Enterprise. I…read morewas rear ended back in October, and was in need of a rental car that was provided to me through insurance. That process initially went well and everyone was very kind. It took the collision center (who is affiliated with Enterprise) much longer than anticipated so I was stuck with this rental for longer than expected. During this time, I was on the interstate and a small rock chipped the windshield no larger than a pin head. I called Enterprise immediately and reported the chip and I was told that it should not be a problem and that they would reach out to me if it was. When my personal car was finally completed I returned the car back to Enterprise and not one person mentioned the chip nor informed me that I was responsible for fixing the chip. I then receive a bill in the mail months later stating that I owe 500 dollars for this small chip that I was told wouldn't be a problem. They replaced the whole windshield and I did not get a call at all stating that it was in need of being fixed, nor did they let me know that the whole entire windshield needed to be replaced. If I received that call, I would have attempted to find a much cheaper option. I called and attempted to dispute this without success. I reached out to billing and they stated I could set up a payment plan. I submitted a payment and then proceeded to receive a letter stating that my bill has gone to collections. I called inquiring what went wrong and they agreed that the person I spoke too at a previous date should have given me a time line and that they did not, resulting in my bill going to collections. They then stated that there was nothing they could do about this situation but that I was "more than welcome to submit the full payment now". This whole process has been extremely frustrating on top of the already stressful situation of being rear ended and I am very disappointed in the service I have received.

This rental car counter is in the terminal just outside of the gates and it's next to all of the…read moreother on site rental counters at Burlington airport. (No bus or shuttle needed). The cars are just a short 5 minute walk to the end of the airport and across the street (or second floor bridge walk) to the parking/car rental lots. The service here was friendly but it's one where you must see an agent. There are no kiosks which to me I love because I can be in and out within 2 minutes and I don't need to listen to the high pressure sales pitch for insurance and other extras. I just want the car without the 20 questions. The car was clean and I didn't have any issues with the rental. I had a 6:30am flight so I returned the car about 5:30am which means there was nobody at this location. So, you park the car, fill out the info form and drop off the keys at the counter. It was easy enough but I didn't get an instant receipt which is another feature I love with Alamo. (They give you a receipt on the spot typically). I'll be back and if my thoughts change I'll update the review. Enjoy!

The staff is friendly but when I booked the vehicle online, I elected for one coverage option…read more When I picked up the vehicle, I was not given anything to sign, so I didn't see the total price at that time. I didn't check the email receipt, which I should have, because I got in at midnight and forgot to check it later since I was on vacation. Upon returning the vehicle, I noticed after I got inside the gates the price was almost $200 more, almost 40% higher than the original cost. A manger reached out to ask about my experience so I informed them extra coverage was added and asked if they could look into it, to which they said they would. That was two months ago and I have not heard back. **Update** Management reached out to me to get further information and provided an incomplete website address to visit. Second time they pretended to care - I guess they just try to save face instead of provide assistance.

I had a really good experience here today. There was nobody at the Alamo counter so the agent at…read moreEnterprise was more than happy to help me out. I really enjoyed my interaction with the agent. He was friendly but not transactional. He offered me a nice Audi sedan which turned out to be a really good recommendation. The agent offered me his business card with contact information on it in case I didn't like the car. I drove it nearly three hours south to Southern Vermont with no problems. Also, the rental was easy to access in the rental car lot. I didn't need to see another agent at a toll booth before exiting the airport. Very seamless process! The rental car lot isn't far from the rental counter as well. It's just up an escalator, left through double doors and down a walkway then onto the rental car parking lot. Great doing business with Enterprise today! I may rent directly from them next time!

My car was rear ended, and is in the body shop, so through the other drivers insurance I was…read moreprovided with a rental car, the enterprise representative was very professional and made the whole process very easy. I highly recommend Enterprise, especially the one on Shelburne road.

Another amazing rental experience with Avis, this time st the Burlington airport. Upon arrival at…read morethe rental car counters, it was very easy to locate them. There was one person working, but I only had to wait about a minute to see him. I provided him my DL to look up my reservation. He handed me the key in a minute, and provided the instructions on where to pick up the car and how to return it. I also got two class free upgrade for being a Avis President Club member. Upon reaching the designated spot, our car was there, totally clean and full gas tank. The car was in pretty good condition. We used the car for 3 days without any issues. For return, I took the car back to Avis' designated area. I took the keys back to the counter and handed over the key. That was all I had to do. It was such an easy no hassle process. I received my receipt in the email couple of hours later.

Unfortunately, I think the reviews are correct. I rent Avis a lot, especially as I use them for…read morework and then for points alone I keep going with Avis. We arrive this Saturday before Christmas early in the morning. The guy working was pretty grumpy. I was hoping for a warm greeting, but he was kind of cold, which is fine I guess, but just his manners and phrasing were a bit offputting. Basically, here's the car take it or leave it. The car was nice enough a jeep compass with 4 x 4, which was good in the snow however, we were staying at a ski resort an hour away and one of the tires kept losing pressure. So this was constantly on my mind we went to fill the tire and luckily we found somebody nearby who is super nice but what we did find is that tire definitely had a slow leak Another tire which we filled up actually had the pin pushed in so once that tire was filled apparently the guy had a screw on adapter to make it work. We left that tire alone, but the other tire definitely had to slow leak and we were wondering if we were gonna make it back. I called Avis the first night or the second morning we were there and basically the choices were. The guy would come get it and tow it back as the car had no spare or we could drive it an hour each way to get a new car if they even had one.

I had a confirmed reservation with Hertz, arrived on time, and was told they had no cars available…read more What's the point of making a reservation if the company doesn't honor it? There was no proactive solution offered--no replacement vehicle, no transfer to another location, and no real effort to fix the situation. I was essentially left stranded and had to scramble to find another rental at the last minute, which cost me both time and money. This is unacceptable for a company of this size. A reservation should mean something. If you can't guarantee availability, you need a better system in place or at least proper customer support when things go wrong. Very disappointing experience. I will not be using Hertz again.

After another rental car company couldn't accommodate our delayed flight, I checked with Hertz. Got…read morea car for a fraction of what "the other guys" wanted ($140 vs over $800) and away we went. Thank you Hertz for being there and saving our trip!

BTV Budget charged me an arm and a leg for my rental AND it was unsafe to drive…read more I don't mind paying the inflated prices but at least loan me a safe car. The back tire of my vehicle was leaking air when I received it. I didn't realize it until a few days later so I filed it up with air. The PSA was at TEN. A few days later the PSA started dropping again, which meant there was likely a leak in the tire. By the time I realized there was a leak my trip was over so I just returned the car as normal. Vermont is not a place you want to blow a tire. There were multiple times on my trip where I was on a paved road with no reception. I could have gotten into a lot of trouble by myself out there if my tire blew in the middle of nowhere. Renter beware.

When picking up my rental car the agent behind the desk by the name of Dawn put my credit card and…read moredrivers license on someone else's reservation. I was then charged over $700 in late fees because that persons reservation was for less days. When I identified the problem when I dropped off the car Dawn said she would process a refund. After several days of waiting I contacted Budget billing department and they had no record of the refund request. After spending an hour on the phone I found out Dawn had processed the request wrong. Also when I picked up the car they had no clean and inspected cars even though I had a reservation. Poorly run rental agency, avoid at all cost!!!!