I read a lot of reviews that really trashed Advantage, so I was very hesitant about renting from…read morethem. They had a great deal for a recent trip, and considering it was so short, I figured I had nothing to lose. The staff at pickup and return were very friendly. I was given an inspection sheet and told that if there were no issues, I was welcome to head out, but if there was something, to mark it and return in. My car was clean and everything looked good, so I was off in my Hyundai Elantra (nice, clean, and fancy). I forgot a car charger, so i enjoyed that it had a USB input and Apple Carplay was a nice feature to have. I didn't notice until day 2 that there was a stain on the back seat (coffee?). I'd settle it when I dropped it off. I dropped off my car, about 15 minutes after the "due time" (had to get gas), parked it, and checked out. Informed the woman at the counter about the stain, she said "no problem." I also inquired about a toll I got stuck with. I had declined the Advantage Toll Pass (whatever it's called), and I (like an idiot) forgot that 417 was a toll road. Of course, Florida has ZERO manned toll booths, and I don't carry around rolls of quarters. There's no option for CC payments, so I had no choice but to go through it. I had my Epass transponder, but I don't think it will work and I didn't register my plate beforehand. The woman said I will get charged the $1 plus a $25 admin fee. OUCH! Regardless, that's not Advantage's fault. It's my fault for either/or declining the pass, forgetting to set up my Epass, or forgetting to carry quarters. Either way, I had a good experience with Advantage and would rent with them again. I'll take the backroads next time. Will update if I get burned on this toll thing, but I doubt I will.

This is the worst rental car experience of my life and I have rented several in my life…read more I show up to the Miami Rental Car Center in Miami and despite renting with a credit card, because I am a Miami resident, they request our light bill, which is already ridiculous as is - any rental car only requires a credit card and license. Then after we go through motions to get them the light bill because the reservation was under my name as opposed to the person whom the light bill was under, we had to add him as an additional driver ($14/day). Then they have the audacity to state that because we are locals, that the unlimited miles on Expedia did not apply so it would $20/day to have this unlimited mile service. Total rip off. Go to Hertz, Enterprise, or any major rental car company and save yourself the hassle. By the way ended up going to Hertz, got a car no problem but was billed a no-show fee from Advantage despite never renting the car. They suck, point blank.

The car I eventually chose was fine and the service was good. But I had to go through five…read moredifferent cars to find one that would work. The first four reeked of marijuana. I thought there was no smoking in the cars? Apparently that doesn't apply to marijuana smokers, or perhaps it's the cleaning crew that's smoking marijuana while they are cleaning and transporting the car back to the garage? The 5th car I looked at, as I was about to pull out of the parking garage, it said that one of the tires was low and there was no place in the rental car pick up area to fill the tire. So, back to the garage to pick out another car.

We rented a vehicle from Alamo at Orlando Airport and experienced a serious safety failure. A tire…read morefailed during normal driving conditions while traveling with our two young children. Roadside assistance only installed a temporary spare ("donut") and Alamo refused to replace the vehicle locally, refused a tire replacement even at our expense, and offered no towing or safe alternative. We were forced to drive from Port St. Lucie back to Orlando under severe restrictions (low speed, frequent stops), turning a normal trip into an unsafe journey of approximately 8 hours with children in the car. What followed was equally concerning: the company minimized the incident, provided inconsistent explanations, and later submitted responses containing incorrect dates, a different vehicle, and documentation unrelated to our rental. This was not a customer service issue, but a serious safety failure followed by poor handling. Families deserve better.

If you're looking to rent from enterprise, go to a different location. We were provided an hour…read moretime slot to arrive. We arrived at the back half of it and our car was not ready for over an hour longer. It was excuse after excuse. The location was NOT busy. Sad! And the car smelled like smoke.

While the corporate call center was less than helpful (did not know the hours of operation nor the…read moreexact location of the pickup counter, sent a message to the branch but never followed up and the request went unanswered, and did not provide a way to contact the local SFB branch), José was fabulous for the return of the rented vehicle. He was very efficient, but also made sure items were not left in the car and was able to drop me off at the terminal since I have difficulty walking long distances like from the drop off to the terminal. I had no problems with the SFB branch itself.

They have hidden fees! We booked through Hopper and when we got there the price more than doubled…read more After we mentioned working with Priceline many times befor and never having a problem the agent stated all locations can add any fees they want.

This business could improve immensely just by being transparent up front. From the moment we…read morearrived to complete the rental process we were met w/obstacles, "gotchas" & bogus charges (ie a ticket for parking where they directed us and a "minimum" cleaning fee of $30 when it was returned in the same condition as when we picked it up!) If I could give this a zero rating I would. They are very unprofessional in that they tacked on all these additional charges with no explanation until forced. I can NOT recommend this company!!

I was very worried upon reading the reviews on here, though decided to take the risk and renting…read morefrom here. I used a credit card for the deposit, booked the car via the Budget website, and took videos and pictures of the car before and after the return. My car was a 2025 Kia K4, a vehicle I had never heard of before, but loved it enough to consider buying one later on if I ever need a vehicle. The staff was to the point, very efficient, vehicle was clean, I drove almost 1000 miles on it, and was glad to not have any surprise charges on it upon returning it (via Key drop off as they weren't open when I was returning the vehicle). I also brought my own EZpass so I didn't have to use theirs, though I used Google Maps with the avoid tolls setting so I didn't have to pay any tolls. I don't know if I just got lucky but Im thankful if I did. Either way, take pictures, keep receipts, and preplanning may help minimize any heartburn mentioned in the other reviews on here.

Terrible Experience at Budget Car Rental - Sanford Airport…read more I had a reservation for a specific car, complete with paperwork that listed the exact plate number, make, and model. Anna at the counter printed everything, handed me the documents--then gave the car to the people who checked in behind me. I watched her hand them the keys to the car I was supposed to get. When I questioned it, she tried to convince me a completely different gas-powered car (when my reservation wasn't) was somehow better, and refused to offer any upgrade, discount, or solution. She acted like it never happened--even though I had proof in my hand. It was unprofessional, shady, and a clear example of poor customer service. I won't be renting from Budget at Sanford again.

Do I called enterprise regarding g my rental it has been weeks since I did tell them what happened…read moreI was assured I would receive a update and have heard nothing g apparently customer service is not a main priority again don't use this company

We came here today to get a rental car for my sister. We…read morepulled up and we're greeted right away. Staff was friendly. They gave my sister a somewhat beat up Chevy Equinox. It smelled so bad of cigarette smoke and he said yeah we just cleaned it but it still smells. We looked at the gas tank and it only had a half a tank of gas we said what's up with that and he said oh yeah no worries just bring it back with a half a tank and I said is that going to cause a problem and he said no. But that's kind of strange. My sister drove the car for about an hour and decided it stunk so bad she had to return it back to the Sanford location to get a different car. They said no problem and gave her a GMC SUV. This one did come with a full tank of gas so that was good. So I guess the moral of the story is if the car stinks like cigarette smoke ask for another one right away. Okay go enjoy the Florida sunshine!

We visited this place looking for a vehicle. They had a good selection of vehicles and upfront…read moreprices. This is a low pressure environment that allows you to take your time to shop. Although we didn't find what we needed I feel the service was good and the prices were reasonable.

The sting of having to pay for this dealer's mistake just so I can hold title to my vehicle is…read moredisheartening. I look at the positive reviews and just wonder "where were these folks when I was purchasing my truck?" They've not tried even once to accept any responsibility for their shoddy work and failure to hold up their end of the financing debacle. Contemptable, and just disappointing.

Very helpful, very informative, very curious , would recommend them to everyone ...............read more

Flew into Sanford rented a carat Alamo May 23 , 2005. No hassle great car. Staff was great. Had to…read morestay in Florida 2 more weeks received noticed from AAA to receive a 40% discount from hertz. Turns out this car was twice as much than the one from alamo. Stick with Alamo for better service and price