This store focuses on furniture designed for smaller spaces. They design much of the furniture…read morein-house themselves. The difference here from other stores that focus on smaller living spaces, is that it's about being stylish in a small area instead of trying to maximize the use of each square inch of your apartment. I tried taking a picture of a piece of furniture I liked and was politely asked not to. The owner explained that they've had issues with people creating cheap knock-offs of their products. It's a pretty small store and the selection is very streamlined, but they only carry high quality products with a prices that matches that quality.

This store is a hidden gem; don't let be fooled by its small size. The store carries a great…read morevariety of contemporary furniture that fits small places. We had an outstanding customer service at the store as we were not sure what kind of sofa bed would suit our needs. In the end, the owners helped us pick the perfect piece of furniture. Frank, one of the owners, came in person to deliver us the sofa.

My family purchased a king size bed for about $3500 and it was very nice. The staff at the store…read moregets 4 stars for their service. The bed and quality gets 4 stars. The reason I gave this review 3 stars is because of the assembly of the bed. They had two men deliver the bed and assemble it together. It was not done right, drilled extra unnecessary holes in our wall to hold the headboard. Although these extra holes weren't visible after the headboard gets mounted but this shouldn't have happened if they were professionals. The headboard should have been mounted flushed to the wall form top to bottom but the way they did it was only flushed at the top and the bottom part of the headboard slanted and touches the wall. However the mistake was forgivable as these two men worked really hard to put it together. They initially came in our house and said it would be a very easy job that would take maybe 1.5 hour but ended up taking them over 3 hours. The other reason I didn't give it 4 stars was because we had requested chrome legs for the bed but instead the wrong type of legs came with it. Though it's a minor issue but it did cause inconvenience as one of us had to take work off to physically be home when they had to come back to the house to reinstall.

BoConcept might not be on the strip of expensive furniture and decor stores on King Street East,…read morebut their prices are comparable. For $150 their store-hired interior decorators will come to your place to take measurements, and then give you their ideas and suggestions on how to furnish your digs (with BoConcept products of course). The $150 also goes towards your purchase. I found their selection of fabrics and colours to be limiting. Their prices are pretty ritzy so those who are price-conscious should head to Ikea instead. With that said, they do have a some pretty cool furniture, like sectionals that lock together magnetically to prevent the slip and slide effect (which is most likely to occur when you're at your drunkest). Their interior decorators are relatively young, and in my opinion relatively inexperienced. Of course, you have to take that with a grain of salt as their ideas are only as good as the line of products carried by the store.

I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

I ordered cabinets for my garage and paid over $1100 to have them installed. The first install…read moredate, they cancelled the day before. I took a day off work for it. I was irritated but agreed to the following Saturday (today, 7/25/2026). An hour before the scheduled time for the install I received a text that they couldn't come today. My wife and kids are on a vacation that I didn't go on because I needed to be here. The man that scheduled the install is very unresponsive and gets back to you days later after you reach out to him. Do not do business with this company. You have been warned!

Horrible customer service would best describe this furniture showroom. I wrote a review based on my…read morecustomer service experience approximately 1.5 weeks ago on IG for this organization. It turns out the company blocked me from their social website for indicating discrimination under the Ontario Human Rights Act. They discriminate potential customers based on age and status. They discriminate potential customers wearing COVID-19 masks and follow the customer in and around their showroom without acknowledging their presence. They dismiss potential customer inquiries all together and do not conduct the necessary follow ups as indicated by the customer. I visited their showroom at the end of 2023 requesting for a writing desk with specific dimensions. As a result, the associate or owner I conversed with insisted he would follow up regularly. All communication ties were cut after my initial visit and made a conscientious effort to stay in touch with them. I DO NOT RECOMMEND THIS ORGANIZATION TO THE COMMON CUSTOMER. CLEARLY, THEY DESIRE SPECIFIC CUSTOMERS SUCH AS INTERIOR DESIGNERS AND THEIR CLIENTELE. AS A MARKETING INSIDER WHO HAS TRAINED AND OFFERED SOUND RECOMMENDATIONS FOR MANY COMPANIES, "PLACE PEOPLE OVER PROFITS FIRST!!!" SUCH A SHAME THAT CANADIAN COMPANIES DISCRIMINATE YET USE BUZZWORDS SUCH AS "BUY LOCALLY, SPEND LOCALLY!" TO LURE THE CANADIAN CONSUMER TO SPEND. SUCH A PITY!!!!

I have bought several pieces of furniture from Carrocel. The service has been excellent and the…read moredelivery prompt. One piece Ineeded to have which was done beautifully.

My absolute favourite retail therapy in Toronto. Beautiful gifts, very original cards and custom…read moregifts that celebrate 'Toronto'. And the furniture, sustainable pure wool rugs! The interior design team is known for their client-facing collaboration. Just stepping in the shop, I am instantly made to feel like family. Thank you PS Christmas gift ideas right now are awesome!

A truly outstanding customer service experience…read more I had wanted to replace my sofa, and was willing to invest in something custom. It was a mixed bag of experiences visiting other local furniture and design stores, and it was almost on a whim I gave Kendall & Co., a call -- I'm so glad I did! From that initial phone call, through the consultation, the ordering, and the delivery, every aspect of this journey was top-notch (even given the challenges of supply chain issues these days). The designer I worked with, Kevin, was knowledgeable, patient, and a pleasure to deal with (as was every member of their team throughout the process). And every step of the way I was increasingly confident I had made the right decision in trusting them with the design and creation of my new couch. The couch was delivered today and it has exceeded every expectation I had. Kendall & Co., will be my first recommendation to friends and family (and even random strangers) when they ask where they should go to check out great interior decor and furniture.

I purchased a sofa from Zenlia that started warping. Unfortunately, Zenlia did not offer any help…read moreand instead shifted the blame to Deco Rest. I then contacted Zilli and explained the situation. They took the time to listen and arranged a phone call with Deco Rest on my behalf. As a result, Deco Rest provided me with an RMA number and told me to bring the sofa to the factory -- and they would fix it for free. I was honestly impressed. Zilli went above and beyond to help me, even though I wasn't a paying customer. Because of this outstanding service, my next sofa purchase will definitely be with Zilli. Great service -- thank you!

I had the privilege to work with Lamya on a living room project . Very knowledgeable , great advise…read morein colour selection not to mention the attention to details. I am a returning client and cannot be happier for deciding to entrust my project to Zilli /Lamya. thank you very much, very much !

I recently used this company to redesign and decorate my home office, I was very happy with the…read morework they did. First off they were punctual for our first meeting to get a pricing and ideas, I hired them expecting them to finish with in about two weeks, the lady who was doing the work, completed the job in under five days; Maiat Design inc also helped me to save money on the item and furniture for the rooms, overall I am very satisfied with their professionalism and quality of work. www.maiatdesigns.com

Our relationship with Dekla has been a long one. It started probably 3 years ago when we came into…read moresee how much a Scavolini kitchen would cost. We had bought a new condo, and the developer Sorbara had swapped out the itlalian made Scavolini kitchen in their model suite for a local alternative. We were told that it was because Scavolini couldn't meet the deadlines, but we learned from Dekla that the developer had called and requested a bulk discount, which was denied. After that Dekla never heard from them again. So when we came to Dekla and explained what we were told by the developer the sales person explained the real situation, then offered us a 20% discount out of spite for what the developer had done. I love when anyone gives a discount out of spite. Good on Dekla! So it took 3 years for the kitchen because we had to wait for the building to register, then we were waiting until we had the extra coin for the kitchen which we ultimately ended up doing in 2 phases. Any delays were our fault, and Dekla was great when it came to accommodating us with tweaks to the design. When we had the final part of the kitchen installed there was an issue with the height of one of the cabinets. It was an error that everyone had missed with regards to how much room the cabinet would leave for the microwave rangehood to clear the stove top. Dekla came and got the cabinet, modified it and reinstalled it. And it should be noted, they honoured that 20% discount given 3 years earlier. Bottom line, they were super professional, super helpful and very accommodating. You add to that the fact they offer a sleak sexy product and I can't help but recommend them. Especially the woman who helped us, Davida. Go get a kitchen from her.

We ordered a complete kitchen from them and getting good customer service has been like pulling…read moreteeth. They were late on the initial install - only under threat did they get it in on time. 9 months later we are still waiting for pieces to be installed. They keep delaying. I have asked to speak with the owner and he has been completely unresponsive. For a high end product, you would expect a much higher level of customer service. Stay away.