FRAUD ALERT!!!! This company is a FRAUD and the entire process was a SCAM!!!! October 17, 2025 - toured 118 E Bay Avenue, Longwood, FL 32750; filled out applications (2 @ $80.00 each) through appfolio October 18-19, 2025 - numerous calls from Audrey Lombardi with Rental Homes, LLC asking us to provide proof of income, copy of current lease, verification of landlord reference letters, etc. - Text sent to Audrey Lombardi requesting a copy of lease to review October 20, 2025 - 12:35 p.m. Call from Audrey Lombardi stating application was approved - 3:33 p.m. Email from Audrey Lombardi with Reservation Agreement and Fee Disclosure. Instructions stated Reservation Deposit in the amount of $2,040.00 required to be paid by cashier's check today, October 20, 2025 or earlier if possible to remove the listing from the market until October 22, 2025 (date lease was to be signed). Listing was never taken off the market. October 21, 2025 - 12:55 p.m. Email from Rental Homes LLC (appfolio) instructing to set up tenant portal to view lease. Agreeing to terms of service was required to view the lease. Upon reading the terms of service, I called Audrey Lombardi and told her I did not agree to the terms of service. She asked where I found terms of service. I told her it stated you had to agree in order to join the tenant portal. Her only response was, that was their policy in order to view the lease. I told her everything they were doing was backward. Their form stated I had to set up utilities 2 days before signing the lease, but Longwood Utilities requires a signed lease before starting service and Rental Homes LLC required the lease be electronically signed and brought to the walk through along with a cashier's check for $2,045.00. There was NO opportunity to cancel if something was wrong with the property discovered during the final walk through. I did finally agree to the tenant portal to view the lease, which was horrifying. Some highlights are listed below: Rental was "as is" condition; Rental Homes LLC makes no repairs Tenant pays rent through the portal plus a % of the rent to use the portal $195 move out fee $195 for a letter of reference $ 75 per maintenance request (tenant responsible to pay repair costs) $ 75 per maintenance determined by Rental Homes LLC (tenant also responsible to pay those repair costs) October 22, 2025 10:06 a.m. Text from Audrey Lombardi stating walk through scheduled for 5:30 p.m. 3:57 p.m. Text to Audrey: "See you at 5:30". 5:30 p.m. No one from Realty Homes LLC was at the property. We have It on videotape. Emails, Screenshots, Reservation Agreement, and Lease available upon request. Cathy Marie Perry cmfwfp2017@gmail.com read more

I don't know how I got so lucky! I'm a tenant with RHMS and they have continued to exceed my expectations. They are very reasonable and also communicate quickly! I personally love to work with John but everyone I have come into communication with has been so helpful and is always a pleased to help me. I never have anything bad to say and when I need a minor repair the Latchel team makes me feel important and comes out to fix it expediously. I have been renting with them since 2021 and hope to continue having such a great relationship with this management company as I don't plan on owning a home of my own any time in the future. read more

I am the assistant to an owner of multiple rental homes managed by Rental Home Management Services. I work closely with Stacey and John regularly and can honestly say that they routinely exceed expectations and provide exceptional service for us. I feel they strike a good balance in providing personal customer service for the tenants and financial peace of mind for the owner. They are honest, ethical, always available, offer strong professional advice, and put forth that extra effort day in and day out. They genuinely care about BOTH their tenants and their owners. We have had bad experiences with big property management companies in the past. Rental Home Management Services provides that special small business personal touch that we were missing. An added bonus is that they provide all of this for an extremely reasonable cost! If you're an owner looking for a management company to trust with your rental home, I highly recommend Rental Home Management Services. read more

This company is a nightmare to work with. My family and I could not wait to get out of the home. From the beginning they were rude and the house was put together with cheap blinds and a porch not up to code that collected water. We were then of course charged an outrageous amount of money to replace these cheap items when we left the house, and also items that were damaged from the beginning. They even sent me a picture of the lint I forgot to remove from the dryer. They did NOT do an initial walk through with me and I trusted them to make notes of what was damaged or broken. HUGE mistake on my part. All I can say is good riddance to an over priced rental and bad company. They will nickel and dime you and you will regret staying with them. read more

If I could give negative stars I would!! This is a horrible company!! For the record we moved out we were not evicted. During our 4 years of dealings with them they were unable & unwilling to do repairs on the home we rented. We hired a cleaning crew when we moved out and paid $600 for them to come back and say we didn't leave the home clean. During the COVID 19 crisis they wiped their ***** with what the world was going through even less their tenants. They made up things wrong in the house that were originally documented at the start of our lease just to keep our security deposit!!! If you deal with Jacqueline Chung you are screwed!! She is a horrible human being!! If you see that this company is managing a home you might be interested in then run in the opposite direction. You are better off living in your car, or in a cardboard box under a bridge. Who ever has given good reviews here must be related to the people that work there!! Stay away!!! read more

I worked with Rental Home Management for several years. They were always quick to respond and highly professional. I appreciated that they took my feelings into account and made things straightforward and simple. They definitely helped reduce my vacancy loss and money out of pocket. Thank you, Rent Home FL and Rental Home Management team!! read more

This is the WORST company to rent from! I called the emergency number when my water pressure was low and lived with NO WATER for 3 days! Now, my AC is at 85 degrees in Fl summertime! Once again called emergency number, and all they can do is forward my message. Thankfully I live alone but can you imagine if I had kids! Unacceptable!!! read more

I'm glad that 2 other people agree that this company is terrible yet I'm surprised there are only 2.... Oh, where to begin...We've had issues with them from day one, even earlier than day one when we were given the wrong key to the apartment on a Friday and had to delay moving in until Monday (this company does not operate on the weekends). After that, we had no access to our mail box and got ZERO help with that. I went without mail for 2 weeks and finally staked out the mailman at the box for my mail, and he kindly took the old lock off and we purchased our own lock. Months later we get the minimal notice that the owner wants an inspection...remembering that we were given the wrong key and they had our locks changed I called to remind them that owner would not be getting in because they don't have the updated key...I was lectured about breach of lease for changing the locks, yadda yadda not giving them a key, blah blah..Their office is located more than 45 minutes away from our apartment, over an hour away in normal to heavy traffic...we have to drive out there every month to pay rent, but that's a whole other issue... So they send owners with locksmith to change our locks again because I refused to make that hour long drive just to give them a key. Months later we get letters from the company they split from telling us we owe them rent and if we don't pay they we'll be evicted..AND letters from this company telling us the same thing. Very professional. Our air conditioner breaks every summer when the weather starts to get hot, and each time repairs take several days. More than one repair tech told us that our unit has the oldest ac in the complex and it should be replaced yet it stays and we have to go through the red tape of having it repaired every time it shuts down. Still reading? there's more...Last June our master bedroom was flooded due to the busted water heater in the unit next to us. Our carpet was soaked, yet all that was done was, blowers were placed for 2 days then removed. We are stuck with a dirty, smelly carpet to this day. Yes they sent mold inspectors who surprisingly did not find evidence of mold but the dirty, musty-smelling, poorly dried carpet stays. They couldn't be bothered with replacing it or even having it cleaned! Of course upon inspection, the manager had the nerve to blame the dirty carpet on our dog!!!!!!! To top it off, they sent us a letter of termination of lease stating we have 7, SEVEN!! days to vacate. I wrote them back saying we'll move as soon as we find a new place which will take more than 7 days. I could go on and on but I'll just end by saying please do not do any kind of business with this unprofessional and disorganized company. read more

As an out-of-state property owner for many years, I first began my property management association with Gail some twenty years ago, and have been a satisfied client before and since she founded RHMS. Over the years between various tenant turnovers, I have experienced very little loss of rent and excellent tenants. My current property manager, Jacqueline has overseen my rental for the past eight years, always responsive to tenant issues and promptly taking care of maintenance requests as necessary and keeping me advised of any problems. I also complement Michelle for her excellent work on the accounting side of the business. To sum it up, I highly recommend RHMS to owners looking for excellence in property management services. read more

No. Just no. I've been meaning to write this review for a while, but have finally been pushed over the egde. Where to start? Firstly, the British woman who answers the phone is possibly the rudest human being I've ever encountered. In person, on the phone- it doesn't matter. Something else that bugs me is that no one states their name when they answer the phones there. They just state the name of the business. No"how can I help you?" Nothing. Where were these people raised? So, we rent from them and we absolutely love the location of our little downtown house. We even resigned with them for another year despite the fact that our hatred for their staff burns hotter than the fire of a thousand suns. You would think they might care about us a little... Ya know, since we write them a check every month. Unfortunately, this is not the case. I've called our property mananger and left voicemails that were never returned. Written emails that have never been responded to. All of this has happened with few complaints from my end... But we turned our rent checks in 30 minutes late once and were slapped with a $50 late fee. That's when I decided to make my hatred of them public. What's really put me over the edge at this point is the fact that I have had no air conditioning for three days now. And let's be honest- that's enough to turn anyone into a lunatic. What if I had a baby, or an elderly person living with me? My thermostat said 86 degrees when I left the house at 7:30 this morning. I DARE someone to write a positive review about these people. read more

I am not going to spend the effort to outline all my experiences but will summarize instead. The experience was awful to start with. I went to complain and in doing my research on the owner Gail I found that she was just as dishonest as the property manager Heidi that I was working with. So I didn't bother complaining on how Heidi accused us of bringing cockroaches into the home, funny thing is we hadn't moved in yet. I resorted to rarely contacting them and doing all maintenance myself just to avoid the unprofessional-ism. Heidi actually had her cell phone number blocked the first time she called me to pick up the deposit which had to be in money order. Once Heidi got the money order I had to initiate and complete the HOA process of getting approved to move-in as RHMS fell off the radar and never answered emails or calls. On move out my wife and I paid for professional landscaping as well as carpet cleaning. I bought paint and supplies and we put that house into move in shape. It was spotless. We ended up getting hit with losing all of our deposit. All in all we lost close to 100% of our deposit and to boot spend over $400 in repairing and cleaning the home. That's $1400. Do not ever ever rent from this company, avoid them like the plague. I hope for home owners at least they get protected, as it seems the renter would take the brunt of all the expenses of maintaining a home. Rent from someone else or rent an apartment, do not rent from rental home management services. If you are a home owner and get funny charges from RHMS be sure to question them, I would not put my trust into these unethical people. read more

They canceled our tour only 15 minutes before the time scheduled when we were already on the way to the property.

Yelp, Why to I have to give a star!!! We rented with Rental Home Management for 15 months. To start the process was very robotic and cold. For the most part the Property Managers of which we had three, were not very knowledgeable using the tools of their trade. On moving in the issues started right away with the dryer that continued to run with the door open, and the maintenance requests that were answered partially or not answered at all. We had our vehicles damaged in the driveway by the HOA landscaping company only to have the owner of RHM Gail Moncla tell us that it was not her problem. On move out RHM worked very hard to chip away from the security deposit with bogus charges. There are many options for rental management companies, I would recommend steering clear of this one. read more

I lived in a property which was managed by Rental Home Management and had nothing but Stellar Service. This company goes above and beyond. I was very happy there and happy to work with this team. read more

I rented with Rental Home Management for 3 years. I can honestly say my experience with the company was a great experience. From the staff to my property manager (Vannesa Molina) was absolutely fantastic. I never had any issues with Rental Home Management. I would rent from this company again and I would refer to them as well. Thanks again Rental Home Management!!!!!!! read more

I've rented from this company for 5 years and it has been a pleasure. Very good time on any issues to be fixed. You report it, it gets fixed, that simple. Highly recommended to work with. Vanessa is the best! read more

Originally, we were leasing through All American Management and had pretty good service with them; we rented the house as-is, and discovered that the house, though in good condition, hadn't had any changes made to it since the construction crew finished putting on a tan water soluble construction grade primer to the walls. We got stuck with this company when All American Management split into two companies, and had them as our landlord/rental company for two and a half years while living in Kissimmee. The agent we got assigned to, Vanessa Molina, never answered any phone calls, nor did she ever bother to return them. In the emails we sent her requesting services or information, she would take a week or longer to respond, and then wouldn't actually answer the question we asked her-- talk about lack of reading comprehension! Additionally, we were subject to yearly inspections in which we could request repairs to be made to the property, but in two years, I had yet to see any requests that we made actually be fixed-- for a year and a half, we lived with a closet with no working light inside other than a plug-in bulb-on-a-cord because the company refused to have someone come out and replace the ballast in the fixture. I guess they thought that fixing things was optional since it was a "free" request time period. When I got a job that required us to move, we looked in our lease and contacted her about severing the lease early, giving more than the required 60 days' notice; in our original lease contract, we had bought a early termination clause that got us off the hook for the remainder of the contract year. Vanessa didn't bother to look up our contract before responding (a week later) with a terse "you owe us the remainder of the lease cost in full; here are your payment options" answer, and got snippy with us when we mentioned that we had an early termination clause added to our original lease. A week later, a list of things we needed to complete to move out was mailed to us, including telling us we had to pay for a professional carpet cleaning service to clean the carpets before we moved. Calling her up regarding why we would have to have the carpets professionally cleaned, we got a response from the lady answering the phones telling us that it wasn't necessary since we had our own carpet cleaner-- they just wanted to make sure the carpets were clean. (Isn't that the landlord's responsibility to do between tenants? I know at least a few states have laws that say the landlord is responsible for changing/cleaning the carpet in between each tenant, and painting the walls.) We requested an in-person final inspection so we can turn in the keys and not have to drive over an hour north to head back south again. Again, we get no response from Vanessa Molina, our agent. Moving day gets closer, and we scrub the house from top to bottom, including cleaning the carpets in every room at least once, if not twice (the living room needed a second going-over). The second living room carpet cleaning was finished the night before we turned in our keys, and the house was spotless, including us thoroughly scrubbing out the fridge, turning off the ice maker, and ridding the house of any dust or window smudges. We drive over an hour to turn in our keys, move out of the area, and less than a day later, Vanessa leaves us a nasty, scolding voicemail, telling us that she was disappointed in us for leaving the house so dirty, how the carpets smelled like dogs peed everywhere, and that the entire house smelled like urine. This is the same house that we scrubbed down and smelled like cleaning chemicals (bleach, lemon pledge, and citrus scented floor mopping solution to be precise) to the point where my very meticulous mother-in-law commented on how impressively clean it was. Vanessa also informed us that she'd be sending us a bill for the cleaning that was now required, and that we should be ashamed of ourselves for leaving the house in the condition that we did. Were we supposed to leave it messy or something? We call back, Vanessa decides to try to read us the riot act over the phone, and we're getting exasperated with her logic. We request a manager, and she plays the "you can't talk to anyone but me" game. We call back and request whoever happens to be her boss, and we finally get her on the phone and explain the situation very calmly; she consults Vanessa and explains to us that, though Vanessa behaved very unprofessionally, she was going to take her word over ours and not refund any of our deposit. No offer to actually look at the place in person and make her own decision, and no consideration that we might not be lying to her. Since when is it considered professionalism to be lazy, rude and prone to yelling at your customers over the phone? read more

NEVER AGAIN! We lived in our place for years it has been nothing but problem after problem. The staff is so rude and unprofessional. We had water damage from a leak in another unit and it took over three months for anyone to take us seriously and get the repair (the ceiling had to be replaced.) Getting any repair work was like pulling teeth. I didn't get a single response from them until I made a public post on their Facebook asking when I was going to hear back. The moving out process is even worse. They wanted to start showing our unit before we moved out, which would have been fine, but they didn't want to work with our schedules. I'm sorry, but I don't want strangers traipsing around my home while in not there. Then we got a call that they LOST our key and made us go out of our way to give them a copy. When we dropped it off we told them that we were doing our final cleaning that Saturday and they can show it after that. That Saturday gets here and I'm cleaning my butt off in gross clothing when there is a knock on the door. One of their employees was there with other people to show the unit. We never got notice that they were going to show, which is illegal. Not only did they make an appointment, they scheduled an open house! I had tons of people trying to look at my house while I was scrubbing the toilets. All in all, I will never do business with them again, and please take these reviews seriously. These snakes are nice for the first few months? Then they're nothing but shady and unprofessional after that. read more

Well I am really glad, that my parents weren't picked by this company. First off the British lady that works here, is the rudest, to bad she met her match in me .We really loved an apartment they had listed and originally were told by a lady named Marci that we were the first applicants for the apt that saturday and mysteriously over the weekend were told that someone with better credit then my parents applied and the apartment was given to them,mind you that was on tuesday and there closed on the weekends and the decision was not picked by first come first serve basis but by who's credit score was better, i feel like she already had an applicant and was just trying to swindle another $100 from an unsuspecting person, I am so glad that we weren't picked based on the reviews on yelp. read more

Yelp you really should have the option in choosing zero starts for terrible service companies like this one. Hmm.. Where do I start. We went to see a home and when we went to apply for it we were told that no one applied. So we were excited. As my girlfriend is applying the the lady, Marci who by the way is terrible and deceitfully, starts calling ppl that have looked at the property. Confusing to me. I think this is a way to get ppl to pay for application fees and take ppls money. Weekend passes and we were told on Monday that they gave the house to someone else after there not being any applicants. Hmmm... Funny. So my girlfriend calls and a lady picks up and laughs at her in regards to us not getting the home we liked. So unprofessional. What got me the most is she told us we could get a different home, not one we wanted or liked. The home has a request with no pets. Well we have an autistic kid that gets assistance from the state of FL, SSI which we told Marci. We have support dogs for him. We have certificates too. Marci is giving us a hard time about it. Asking for doctors notes and reasons for the dogs! Unbelievable!!! The child has autism! They help him! I can't believe that this place is still running. I have nothing good to say about them. I will never direct anyone to them. Owners or ppl that want to rent. read more

I wish I checked yelp before we signed . I've worked in property management for years and smelled a rat when we went in to sign our lease. All they care about are themselves and the home owner. They charge you for everything under the sun. We did everything on the move out inspection list and left the home better then we found it. It was dirty when we moved in, we only got 400 back on our deposit. But we had to pay to get the carpet cleaned and payed for cleaners so we really got nothing back. We've rented for over 10 Years and always got our deposit back. If you have a work order they charge you 50.00 just to come look at! Right after we moved in the landscapers broke our mail box and they didn't want to fix it, we had to fight them for a mailbox! We finally used duck tape and sent them a picture before they fixed it. Staff is rude , pushy and they have no customer service. I wish I could give 0 stars! read more

Rental Home Management Services - Property Management Near Me - Altamonte Springs, Florida

I am here writing as a property owner rather than a tenant. Contrary to what many people seem to believe they just manage properties on behalf of owners, they do not generally own the properties being leased. And I can say they don't treat property owners any better than they treat their tenants. Gail, the owner of the company, will in almost all cases not return your calls or reply to emails. The company will hold arbitrary amounts of rent at arbitrary times as they see fit. They refused to provide me with ANY information on my tenants when requested. They basically act like you work for them, instead of the other way around. If you are a property owner, stay FAR away from them. You can see from the other reviews how badly they treat their tenants, they do not treat property owners any better. You will be better off just managing the property yourself, the properties I managed for myself ending up being much less work than dealing with these people. read more

I would choose 0 if possible. No no no!!! Don't do business with this company! I have a condo I totally renovated and put up for rent through them, specifically stating in the contract NO smoking!! They do periodic "inspections" and provide a report. NEVER did they mention the tenant was smoking like a chimney and damage was being done to the unit. I terminated the contract and had them hand over the keys (they re-key them), and did a walk-through with their rep. As soon as we opened the enclosed patio I almost passed out from the cigarette smoke! She stood there stone-faced when I asked her don't you realize this has been destroyed by cigarette smoke?? I told her we couldn't continue since that cigarette smoke overwhelmed. She recommended a carpet cleaner for smoke damage!! OMG INCOMPETENT!! I am still in the process of trying to do damage control which most likely will mean I have to get the enclosure totally redone. I also sent her a copy of the agreement reminding her I specified NO smoking in the unit. DO NOT EVER DO BUSINESS WITH THEM!!! read more

I also had the misfortune of dealing with Rental Home Management Services. Admittedly, my girlfriend and I were in a crunch at the time we entered into our contract with this company. I got a terrible vibe at the signing table from our realtor Lynn Saperstein and the questionable contract that we were to sign. (She actually pulled a phone out of her bra during our meeting!) Lynn explained that they were going to keep $200 of our deposit off the top as a "nonrefundable administrative fee." Also, we had a dog but the usual pet deposit that reputable realty companies use for cleaning up pet-related wear-and-tear was replaced with a "nonrefundable pet application fee" which we later found out allowed them to keep our money and also hold us financially accountable for their perceived pet smells, hair...etc. If we were planning on staying longer than a year the contract stated that we could expect the rates to go up to an unspecified amount on our anniversary. Also, the contract had us wave a trial by jury as a means of settling any disputes that would arise during or after our lease. I walked out of the signing gritting my teeth and feeling like I'd just been taken. But as I've previously stated, I was in a crunch. As we were moving in, we noticed that someone had stolen the condenser unit for the air conditioner. We called up Lynn who acted very irritated that we were bothering her on a weekend with this. I explained that our Siberian husky would not fair well in the sweltering Central Florida August heat, so she sent someone the following Monday to install a new condenser unit. Later, an odd occurance happened when we received a notice of a dispute between Rental Home Management Services and another company that had split from them. It informed us that we were to ignore any notices from this other company that claimed ownership of our leased property and continue sending checks to Rental Home Management Services. At the end of our lease, we decided to move out of the property and gave sufficient notice. In addition to the checklist that we received with the lease, we received a new checklist that demanded that we pressure-wash the sidewalks and driveways around the house and other potentially expensive tasks (we actually rented a pressure washer for $100!). We also were required to reseal bathroom fixtures and caulk in the bathrooms. This was in addition to the carpet cleaning and other things they demanded we have professionally done. We scoured the house from top to bottom and even repainted in places that were getting discolored. Still, I had the feeling that this new checklist was a bid to keep our deposit. This was confirmed after we moved out and got hit with "dog hair on the carpet" despite the professional cleaning and shampooing we had done. We got hit for a lot of things that reputable professional real estate agencies would consider normal and expected wear and tear. Also, they charged us for a missing refrigerator handle that we had somehow overlooked during our initial inspection of the house. Of course, since we didn't specifically mention the handle in our initial inspection sheet, we had no recourse. My girlfriend and I jokingly wondered how many other people payed for this same missing handle. I also wondered if they ever replaced it after we left since they didn't bother replacing it before we moved in. They whittled our deposit down to practically nothing. We would have actually been a few hundred dollars better off not cleaning the house before we left and letting them keep as much of the deposit as they wanted since that's just what they did anyway. Talking to Lynn Saperstein's manager about this was fruitless. It was very clear where their priorities were. I sincerely hope that prospective lessees of this company stear clear and deal with more reputable companies that take better care of their consumers. read more

The worst place ever. I will stop short of calling them thieves, but after my experience here, I will tell everyone I ever come in contact with to stay away! We left the house spotless, down to (at their request) pressure washing the SIDEWALKS, and they ended up giving us $40 back from a $1600 deposit. Reason? A little smear of butter was left in the refrigerator, and there was a cracked shelf in there that had been there when we moved in. I SO wish we would have taken them to court over this. Too bad I have to leave even a single star! read more

We signed our lease at the end of August 2010. The same day we finished moving in and I went to enroll my son in school, we were robbed in the hour I was gone, because the locks were not working. The sliding door wouldn't shut and the garage door would not lock. After the police left someone finally came out to change the locks, fix the sliding door and put a bold on the inside of the garage door. And we were screwed as far as losing our possessions. Never mind that the home was not able to be secured and was not move in ready. Also, we did not have a refrigerator when we moved in. It came Monday after we signed on Friday and got keys. In January, we started having a problem with the wiring in the house. We were losing power in half of the house and flipping the breakers did nothing to help. When i called to have it dealt with, we were given an appointment for monday. this call was made on friday. i myself called the electrician and got someone out the same day from the same company. The particular issue we had, they couldn't find the cause and told me if it happened again to call them back out. It has happened a hundred times since then, or more. 1-4 times a day. In April, we had our yearly review and I readdressed the issue. Today, a month and a half later, I spoke to the property manager, after being so fed up with the quality of customer service and calling to find out about breaking lease, she says she put in a work order today. TODAY? A MONTH AND A HALF LATER????? so what if i called 2 weeks ago and asked about when we had to renew or turn in our intent to vacate letter. so what if i called to talk to your boss instead of you. HEIDI doesn't get anything done. now it looks like we'll be stuck until the end of the lease AND loose our $1700 deposit. 2 month rent plus the additional 2 months rent we paid for deposit. Do NOT use this company. They will screw you over. this is the most worthless agency i've ever used. read more

NEVER AGAIN! HORRIBLE company to do business with. I rented a house in Deltona Florida for 2 years and let me just say it was the worst renting experience I have EVER had!! I was NEVER late on my rent and I kept the house in top notch condition which was recognized and acknowledged by the Property Manager Lynn Saperstein on numerous occasions. During the lease signing it as about 14 pages of "small print" guidelines that would eventually come back to haunt you DURING and AT THE END of your lease! I do take blame for not reading the entire fine print during signing and hopefully I can save someone else from dealing with this SCAM organization!! To be honest, Rental Home Management (RHM) expects you to pay for ALL expenses during the duration that you live in the house. To give an example, I was in the house for 1 month and the fill valve and Flush flapper broke on the old toilet. I called Rental Home Management to repair. The plumber did come and install a $20 Toilet Repair kit the next day. The next week I received a bill for the plumbing repairs from RHM for $100.00. I called RHM to dispute due to the fact that I was only in the home for 1 month and there is NO WAY I broke the toilet flush flapper, this was obviously the results of normal wear and tear from renting. The company did eventually pay for the plumbing bill but I was told that any plumbing issues in the future is the tenant's responsibility..... What a headache!! Not to mention, Any repairs that I encountered during the time that I was living in the house I PAID for with my own Repair services because I did not want to risk RHM billing me for their outrageous prices to come and repair it. Second issue was the pest! I reported on numerous occasions that the house has a spiders we becoming a nuisance in which the property manager showed NO concerns to fix this issue. Lynn began to explain that the tenant is responsible for paying for all pest control. Once again they want the tenant to pay for EVERYTHING!! During the move out process was a disaster! I was ordered by Lynn (property manager) to have the house cleaned "the same was it was given to be or better." I cleaned the house thoroughly and removed ALL my belongings from the home and turned in my keys. RHM took my entire security deposit and charged me for ridiculous cleaning charges that were untrue. During move out, according to the small print on the lease the tenant is expected to PROFESSIONALLY clean the carpet, pressure wash the house/sidewalks/garage, chop down all dead shrubbery or trees, and mow the lawn during the move out process----- Of course, I did not have a professional carpet cleaning, hire someone to pressure wash the house and sidewalks, or have a professional cleaning done---so she billed me for it!!! In a nutshell, RHM wants the tenant that is moving out to make the residence "move in ready" for the next tenant which should NOT be my responsibility! I can go on and on about other issues I have had with this company but it will take to long to write. If you are considering this agency to do business you WILL have the worst renting experience EVER! STAY AWAY, BAD BUSINESS!!!! read more

I rented from this company starting in November of 2014 and every experience I had with them was a pleasure right from the start. The day my cousin and I went in to sign the lease, they had a welcome sign with our names on it. They were very friendly and welcoming as we went over every bit of the expectations of both parties. They even give you a $50 discount on your if you pay it before 5pm on the 1st every month. So as long as you pay on time each month your saving money! They give you 5 days when you first move in to make any repair requests that may be needed. I had very few requests that needed to be made throughout the 3 years I rented with them. The air conditioner did break down one time during the second year, but they were very prompt in getting the issue taken care of. The house was a little bit older and the faucet in the kitchen began to leak and they had somewhere there the next day to replace it. Any time I was in the office or called for anything they were always friendly and quick to take care of my needs. I would have stayed with them as a tenant, but the owners of the property decided to sell the home. Even through that they always made sure to keep me posted on the status of the home and any time that the realtor/inspectors/appraisers/owners would be coming and were willing to work with our schedules since we had children living in the home as well and were never overly intrusive. My property manager Vanessa made sure to let me know every decision that was happening with the home. She even spoke to the realtor on my behalf so the new owner would see through to the end of my lease after the sale. I would recommend them to anyone looking for a company who offers such a wonderful and comforting experience when it comes to renting a home in the Orlando area and I would definitely rent with them again if the right property came up!! read more

I rented a house from this company a year ago. The meetings prior to signing the contract were great and the rental price was reasonable. Nothing else is positive about the experience. Our lease manager, Vanesa, has been the rudest person I've ever had to deal with in regards to Customer Service. I could just write a dissertation on this company. In summary, Ms. Molina would rarely returned our calls and when we needed things repaired it would take them an extremely long time to send someone, and when "repairs" were made they wouldn't last for a long time ( glue, caulking and nails). When I would expressed my concerns to the manager, Ms. Gale she would actually side with Vanesa. She would constantly state that she understood why Ms. Molina responded to us in a rude way, as her work ethic was being questioned (this happened on many, many, many occasions). Also read the contract thoroughly as they will keep a huge chunk of $$ for management fees, and maintenance services (fine print). I've been renting for 10 years, and this was the first time I've had any problems with a rental company. You've been warned!!! Stay AWAYYYYYYYYYYYY! read more

I would not recommend anyone to rent from this business. They are a HUGE rip off!!!! Your not told about the $200 they keep from your security deposit (administration fees...lol) until you are at the table signing your lease and pretty much have no choice but to accept it because you need to move in.......Then word to the wise DO NOT bother cleaning your place when you move out, they are going to charge you regardless of how leave the place. I spent 3 hours busting my butt cleaning the condo, but it didnt matter because I was still charged $190 cleaning fees. Then get this....they also kept $150 claims processing fee, WTF is that I asked.....oh that IS in the lease but was ecplained to me when signing the lease that this was a fee if I basically left the apartment trashed and this was to cover the cost of filing a claim against me. I left the condo in tip top shape they kept the whole $600 AND say I still owe them $91. Big rip off I would NEVER rent from them again and would NOT recommend you do!!! read more