After dealing with all the beginning issues that we have had with invitation Homes, our maintenance review was a breath of fresh air. Omar was very courteous and professional, he came through and walked us through the process and work being done. After dealing with Omar, my wife and I feel a little better. Since this home location wasn't ideal for us, it had everything we wanted. We are going to take this next year to either buy, or move to a different location now that we are moved. Possibly use Invitation Homes. We will see how the next year goes. ​ read more

Service was excellent and fast. Representative was very professional and provided useful information. Greatful for the quick response time in getting maintenance done. read more

Very streamlined process to resolve work orders, technician was promptly on time. Very quick to fix the issue and explained everything he did in a concise and knowledgeable manner! read more

What an awful company!! I've been trying to contact them about a matter with my brother and his living situation. Instead of assisting in any at all, they tell him to get a lawyer that it's a "civil matter". The issue is in their control, they just don't want to get involved. Without going into too much detail, it's about subletting, definitely in their control! Them not helping sucks, but the lack of communication and the way they handled the situation was awful! Poor communication when they decided to communicate! They also neglected to keep maintenance on the property and had to be contacted multiple times for pest control on a rat problem in the attic caused by a hole in the roof (they're contracted to maintain)! They suck!! I highly recommend steering clear! read more

This house has had numerous issues since day one, but the most serious is the back door which we've reported since we moved in. At first, it was hard to lock... now it doesn't close at all. That's a major safety hazard for me and my family. You would think that would qualify as an emergency, but nope still no one has come to fix it. We've reported multiple issues, and nothing gets resolved. If you can avoid renting from this company, please do. It's not worth the stress or risk. read more

Update: I was contacted--but the only action taken was removing a $75 charge that should've never been there in the first place, as it was their own mistake. My actual issues remain unresolved. They continue to schedule work orders during times I explicitly communicated I'd be out of town, just to later hit me with a no-show fee. This feels like a deliberate scam. Their support is a joke--no one takes your concerns seriously. They only "show face" to appear proactive, but in reality, nothing meaningful gets resolved. The person I spoke with, who claimed they were going to "make things right," accomplished absolutely nothing. I was told again that maintenance would call me--just like every other time. This is not the last they'll hear from me. Until I receive real compensation and my ongoing issues are actually addressed, I will continue to escalate this matter. read more

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I had an excellent experience working with my property manager Nancy. She was incredibly helpful, responsive and professional throughout the entire process of resolving my maintenence issue! read more

Everyone has problems with rental agencies, but this one fallows through with their work orders very quickly. They Send somebody out on your schedule. It's been an amazing experience so far and I'll definitely rent from them in the future. read more

I've been living in one of their rentals for about 2 months and any issue I have has been addressed. The contractors and technicians that have assisted with repairs have been professional friendly timely and efficient. Invitation homes is the most professional rental company I've experienced in all the years of my renting. read more

I just wanted to give a huge shout out to Jessica in the maintenance department. She went and above and beyond this weekend as our air-conditioning had been out for over a week and a half. She was right on top of things and she was an incredible communicator. Thank you so much. read more

The ONLY good thing about this company is their maintenance team. They are top-tier, but their property management team is highly unprofessional and extremely disorganized. actual company overall I would give them 0 stars if I could. read more

Their maintenance team is always on time and complete the work with professionalism, invitation homes has professionals everywhere to supply your needs. Keep up the good work. read more

Had some work done this last week the service and the agent were phenomenal. Highly recommend such a place if you're in the market for service in your home call these guys. They're the best. Highly recommend. read more

Miguel did a great job! he was very polite and was able to fix everything. thank you.

I would give this business "0" stars. It's a shame, with all we've been through, that they get one star. Customer service is a joke. Work orders (Emergency Work Orders) take forever to get attention from their employees. I would not recommend this rental home business to anyone. read more

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Literally the biggest nightmare I have ever had to deal with. They have no problem leaving their rentees in dilapidated homes, homes with mold, homes that have flooding issues. Read their reviews before choosing this awful company to rent from. They are well aware of my situation and have done nothing to remedy it. read more

Nancy and Yolanda are very helpful always come through when I need them I'll give them 5.....Henry Flournah

5 stars for this experience I just had with Daniel verde. He was very helpful and calming I've had issues with contacting and getting information before so it was nice to have someone help and feel like they cared. Gave me good answers and broke down the possibilities of what could happen with his knowledge. read more

Kelvin was just a pleasure to have in my home . I've had a few people in the past that came and didn't care about why neefed to be fixed and did a poor job . But kelvin made sure I was aware of everything he did and walked me through it until it was done . He was very fast and clean . I would love him to come for future issues. kelvin you rock !!! read more

Gerald the tech front invitation Homes went above and beyond. Very customer service oriented. Thorough in explaining.

Henry the electrician from maintenance is very detailed and works very efficiently. He came on time and came prepared and finished the work in one visit. We appreciate him getting the job done so quickly. We had to electrical issues he fixed right away. read more

I have mold in both my bathroom's and they will only do the bare minimum to fix the problem. They only changed the tile out in my main bathroom but never treated the wood behind the tile and they left the tub that is disgusting and peeling and I guess was painted at some point and now there is no stopper to even take a bath. Bathroom #2 was/is so bad that they had to take the tile off the walls and spray the wood then let it dry for 2 days then paint it with special paint but they wouldn't let the company they hired to fix it to take out the floor in and out of the shower that also has mold under the tile as per their readings on their meter and they wouldn't even post pictures of the readings so I could see how bad it was but after they hired the company I did see how bad it was when they took the tiles down. But invitation homes kept the moldy tile flooring and 1975 moldy shower doors so they can put them back in, all just to save a couple hundred dollars!! That's how CHEAP this corporation is!!!! Don't ever rent from them because when you put in a work order they count them up and when it comes time for rent renewal they will raise your rent to pay for all the work you had them do on their home not your home their home!!!! read more

. This was posted on the website, however it could not an further from the truth. " Words from our CEO "At Invitation Homes, we're committed to leading the single-family industry by example. This includes creating an exceptional leasing experience for our residents, a workplace where our associates can thrive, and governance practices that set a high bar for ourselves and our industry. As the nation's premier home leasing and management company, we have an opportunity to make a profound impact on sustainability initiatives as we seek to live out our overarching value of Genuine CARE." No one at the local office will return emails or calls and everything goes to a call center. Absolutely the worst customer service I have ever experienced. Hoping I can find someone that can help. My name is Doug and I'm in the Orlando market and my contact person is suppose to be Terry Piard. He reached out once but will not return calls or emails. Thank you read more

Love the house and the maintenance staff is amazing. I would recommend 100%! We are able to make enough minor changes to make it feel like our home. Would love a bigger yard, but they would not have control over that. read more

My technician was professional and I always get good quality work. I would definitely recommend this company

Recently, Daniel Verde helped me to close out an HOA violation that had been hanging around and not completely eradicated. He was able to help me and relieve a lot of my stress related to the situation. I Would recommend Daniel for a future issues that need expert help! sincerely, David K read more

All of their on site maintenance team are exceptional. They are always nice and respectful.

I am extremely satisfied with the procedures to getting the house, they have very nice houses to choose from, they are very well kept. Maintenance comes when needed to fix something right away. I am not happy with being forced to get Cable & not to be able to Palm Bay Utilities on my own. For the last 10 years I had not had cable in my house I always streamed so very much cheaper, now I have to pay $80 for something I don't watch. Then I was paying around 63.00 a month & that's with paying for water & now I have to pay $87.10 for service fee $9.95 a month, Storm water & trash. Last month I had to pay for account setup $25.75 that brought it to $112.85 that is ridiculous when I had an account with Palm Bay Utilities & they don't charge these extra fees. We should be able to decide if we want it or not. Years ago I rented from you and it wasn't like that, who came up with stupid idea. read more

I am a fairly new tenant of Invitation Homes but so far, my experience has been very good. The move in walk through service is thorough and helpful. All issues are addressed and instruction for home maintenance is helpful and complete. read more

Before moving into an Invitation Homes property, I'll be honest--I was very skeptical because of so many negative reviews. But I also reminded myself that people often only write reviews when things go badly, and we don't always talk enough about the good experiences. From the very beginning, I tried to be as involved as possible. When I toured the home, I didn't just do a quick walk-through like many people might. I took my time in every single room. I inspected the walls closely for any cracks, stains, or damage. I opened and closed every window to make sure they worked properly. I tested all the doors to see if they closed securely without sticking or squeaking. I flushed every toilet to ensure it was working well and checked carefully for any leaks. I ran all the faucets to test water pressure and temperature. I turned on all the lights to make sure there weren't any electrical issues. I even opened closets and cabinets to see that they were clean and in good condition. Outside, I walked around the property, checking for anything worn or in need of repair. I didn't do this to be difficult but because I wanted to be sure. I was completely upfront about my hesitation, explaining exactly why I was worried based on the reviews I'd read. I didn't want any surprises after moving in, so I spoke up about every concern, big or small. What truly impressed me was how Brandi Vartti, my Leasing Specialist, responded. She didn't act annoyed or try to rush me. She genuinely listened, took notes, and treated all my questions seriously. She was patient and made me feel heard, which helped so much. I'll never forget her saying, "Let's do another walk-through, and this time, tell me all the areas you feel need improvements." She talked with me every single day for eight days leading up to move-in, making sure I was comfortable and informed. On the day I moved in, my AC went out. Brandi didn't leave me hanging or tell me to call maintenance and hope for the best. She personally checked on me throughout the entire day to make sure it got fixed and that I was okay. When I couldn't find my garage key after moving in, I called Brandi. The very next day, Jennifer came out and reprogrammed one for me--it was resolved within ten minutes. And then there was Jannie Fontes-Williams, the Leasing Experience Manager. She went above and beyond as well. Before I even realized there was an issue with my mailbox key not being at the post office, she proactively called me to explain the situation. The problem was identified and resolved within 24 hours--before I could even ask about it. I originally signed for a 14-month lease, still a bit anxious because of the reviews I'd read. But I've since extended it to 24 months because of how professional, responsive, and caring these ladies have been. I just want to say thank you so much to Brandi, Jennifer, and Jannie. Your kindness, professionalism, and dedication didn't just meet my expectations--they far exceeded them. I'm genuinely grateful for everything you did to make this house feel like home. To anyone who's unsure or hesitant: the best advice I can give is to hope you get a Brandi, Jennifer, and Jannie on your side. These ladies truly get the job done, and I couldn't be more appreciative of the experience they gave me. read more

We love our IH property. We really got lucky with securing a new build, and glad it is owned by IH. Making repair requests is simple. Our technician Miguel is great. He has always been excellent with servicing the home, and his promptness and ability to solve each issue gets 5 stars. Please keep him around and as our IH technician. read more

They don't take serious bio hazards a a emergency especially when they know I have children in the home. We got some rain on Sunday and a little on Monday and the toilets have been backed up since then. As of yesterday all 3 toilets and all 3 showers became unusable. Septic waste still coming up the walk in shower and my bathtub that my toddler child uses. None of the toilets work (3) and we have 4 people here but it's still not considered an emergency they just forward it to maintance and then have us sitting here in biohazard. They sent someone the next morning at 1030 am. The pumped the septic but now it's still backing into everything the property manager Mara Alers is now on vacation until 23rd knowing there's a serious bio hazard problem in the home. I will be contacting the city code inspector tomorrow morning to have them handle this. Ridiculous. My health and my kids health are at risk being here with this bio hazard problem they knew the had since they rented this out back in 2022. read more

I would give them a zero. Moved in November 1st. Have had an electrical problem in kitchen. I can't even cook without setting off fire alarms. They refuse to expedite the maintenance request. We have a December date to be fixed. Waiting over a month for this issue. Such a safety hazard for fire and electrocution. read more

I'm pretty impressed with invitation homes management. I haven't been a renter since I was a teenager (decades ago) but they really do a pretty good job once the tech gets out to you. My only complaint is it does take awhile for them to get out to you.. I submitted an electrical request and it took a month for it to be addressed. Speaking to the tech he only received it that morning and was on it that morning. read more

ZERO STARS My experience with invitation homes was absolutely atrocious. They advertise 24/hr emergency maintenance. Within the first few months, the AC BROKE 3 times. 90+ degrees in the house for weeks. No reimbursement when we gave up and had to install temporary window units. Not for the units or the massive increase in electric bill because of it. The 3rd time the AC broke, it flooded my daughter's bedroom. I called in and reported it smelled of mold. It took another month for that to get taken care of. Multiple outlets sparked and didn't work. They are a very rude, predatory company. Charged us $14,000 in move out charges, often double charged. One of the charges was we didn't "professionally clean" the floors. WHAT? Like, that's a part of normal wear and tear. We mopped, it was regular cleaned. That's YOUR responsibility. The walls weren't damaged either, and charged us for repainting the whole house. WHOLE HOUSE. Again, what covers normal wear and tear? Awful company. ZERO STARS read more

James Canady is very professional, efficient, and kind. He completed the service requested with excellence!

Generally a very bad experience all around. It started with being required to leave a deposit before being able to see the house - maybe that's a thing. But we were rushed through a walkthrough - the agent gave us little time to approve the condition of the home. He told us specifically not to "overload the closets." Of course, after the speedy walk through, as we were setting up our living situation, the wired shelves in the closets we're in unusable condition. Although they were painted over, all the brackets were broken and provided no support. Some could not even hold a single towel, much less a stack of clothes, without falling through and the items sliding off the rack (see photos). We had to spend our own money to reinforce the closet shelving because the (little) time they gave us to report anything had lapsed. They then tried to up our rent by $300/month, which is commonplace nowadays. Nonetheless, outrageous. We were outstanding tenants as we have always been wherever we rented. In spite of all that, and after taking meticulous care of patching and repainting the walls and leaving the home extremely clean and better than how we found it, we were told that they had to send in a vendor to repaint the walls that allegedly cost them $500-600. We asked for photos for proof because we couldn't believe it, but the ones they took and sent us were drastically inaccurate. We are certainly not fans of this management company and we do not recommend them. We've dealt with crooked NYC landlords before and Invitation looks like they are following that path. In addition, from our June 1 move-out date, they still don't have a tenant for the home. So I suppose they had to make up for lack of ridiculously priced rent somehow by charging us for no reason. There are other management companies we recommend in Orlando. We feel very strongly about not recommending Invitation Homes. August 1, 2022 update/edit Although Invitation Homes previously replied to this review saying they would follow up with me, when I provided the requested information they never made an attempt at any resolution or further communication. It just goes to show, any of the "concern" they pretend to show from a bad review is all fake and for show. As expected, there was no intention to rectify the issues from their end. Again - strongly discourage association with this company. read more

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If I could rate this company zero stars, I would. My experience leasing from Invitation Homes has been extremely disappointing and frustrating. Especially the lack of professionalism, care and resolution from Kareli and Mara. I would strongly advise prospective renters to consider other options. Since moving in March 2024 in Longwood FL, I have experienced significant and unresolved issues with the property, compounded by a lack of responsiveness from the property management team. Despite multiple attempts to contact them by email, phone, and even in person at their local office, communication has been poor and inconsistent. One of the major issues has been the state of the home, which I consider uninhabitable due to ongoing mold issues resulting from recurring leaks and flooding. This mold problem was present when we moved in, and maintenance has confirmed the home is prone to flooding. Yet, the property was rented to us without these critical issues being disclosed, even though they pose clear health risks--particularly concerning for my child, who has asthma. Requests to transfer to a different property have gone unaddressed, leaving us in a difficult and unhealthy environment while still being obligated to pay rent. Emergency maintenance has been ineffective; several work orders have been closed or canceled without any action being taken on the issues. Additionally, the landscaping, requested at move-in, took six months to complete and was done inadequately. Despite reporting the condition initially, I was later informed that landscape upkeep was my responsibility, adding to the list of ongoing concerns with the property management's handling of tenant needs. To mitigate further damage to the home from water intrusion, I even hired an extraction company at my own expense and provided receipts and documentation to management. However, I have yet to receive any response regarding reimbursement or a potential property transfer. I am looking forward to the end of my lease in a few months and do not plan to renew. Based on my experience, I would recommend potential renters seek alternative housing options if they value a responsive, responsible property management experience. DO NOT RENT FROM INVATATION HOMES!!! SAVE YOURSELF THE HEADACHE AND MONEY!!!!!! read more

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If I could give invitation homes a zero star; I would. By far the WORST homes you can ever rent. I never know how much we are having to pay for rent. It can range between 2300 to 2600 depending how many work orders are needed, if they decide to send a TEN DOLLAR air filter for our central vent for $135. We've had SO MANY work orders out in (not our fault) and we've been charged for each and every trip. Our AC has gone out twice, got as high as 92° inside and our 18 month old's son room got to 90°. To the point where we had to stay in a hotel. They had absolutely no sense of urgency to come out and fix our unit. It got to the point where the inside of our house was hotter than outside and we live in central Florida. When we moved in, it was FILTHY. So many dead bugs everywhere like flies and roaches. They said the house wasn't ready because they were cleaning it so it can be move in ready for us. Our shower Caulking is FULL of mold. Maintenance line is a disaster. Shea Haugh from the Orlando management area is EXTREMELY rude. She throws in very snarky comments and tries to get you off the phone as soon as possible or pawn you off to someone else. read more

Called to ask about the credit check was told it's not all about just credit , didn't want to waste money if that's what they focus on, but it definitely does. Credit shouldn't define you on person. I work hard and I deserve a second chance especially when everything else is good. Just don't lie to people to get their money! read more