We received a fast response, a competitive quote and all around excellent service from the AM-PM team. My lawn service broke my sliding glass door, and AM-PM was able to provide an estimate over the phone then get out to my home for measuring. The replacement glass took less than a week to receive and we're very happy with the install and the service! read more

AM-PM Glass & Mirror - Before - Windows Installation Near Me - Houston, Texas

Big Thank You to Chris. Coming out in middle of night to fix glass door on Commercial Building. He was fast, fair and friendly. Hats off to an Excellent job. Hard to find professionals anymore. He is an Excellent Glaser. This is the second time I've had to call on him. He always comes through. read more

Chris and terry have saved my bacon more than once. I appreciate their "get it done" attitude. Highly recommended. read more

I would like to say; online shopping for a glass replacement is like buying a new car from car lot to car lot. AM-PM Glass & Mirror is searchable on BBB. It's better than guess work with others don't have any records. I deployed a method by starting with a handful of glass vendors and installers. Then, I narrowed my list down to 3 quotes to work with. I actually read all reviews and analyzed them with a pros-and-cons report on AM-PM Glass & Mirror, The Glass Guys and Gulf Star (eliminated because they don't do glass replacement). AM-PM Glass & Mirror does so many different types of jobs, big and small. I had to filter out criteria don't apply to mine. Considering the First to Review badge on this biz went to a former Elite Yelper. Most of 1-star reviews were experiences during the initial contact. I didn't count contractors add they have higher expectations than commoners. That's how I connected with AM-PM Glass & Mirror. The price was competitive. In case the owner Chris is reading this review, I have to say that I got turned off by reading some of 5-star reviews on the other guy's page. I'm more comfortable dealing with someone genuinely cares about my needs. He met my criteria of single-pane glass replacement on my schedule. I received a call for the time frame in the morning and another call for the ETA. The repair team arrived on time. Terry and his assistant Kathie replaced my broken window in a breeze. I later learned that he's the owner's father and he has 40+ years of experience. Oh yeah, I saw his efficiency in workmanship and precision with measurement. At the end, she thanked me for my business. I told her I now know who to call for a glass replacement job. I could certainly brag about my feel-good experiences with AM-PM Glass & Mirror to my neighbors, friends and coworkers. read more

AM-PM Glass & Mirror - Service truck - Windows Installation Near Me - Houston, Texas

Chris just left. Have to say the replacement window glass he installed is perfect. Very affordable, friendly and fast service! Will definitely use again if we have another window issue. The whole process took less than a half hour, they called to let me know they were on the way and when they would be there. The cleanup and removal should f the broken glass including the installation of the new glass all took less than 30 minutes. Definitely worth it! Also, they were very responsive on Yelp as well. read more

AM-PM put large mirrors on two walls of our home gym. I called them on a Friday and they came over to do measurements by the following Monday, then ordered materials and performed installation by Tuesday. They did an excellent job for a reasonable price. The work they did really transformed the look of our home gym. We are 100% satisfied and I would recommend them without hesitation. read more

I've used this company several times and the first time they were okay, the second time was a huge fail.. They got the glass repaired but installed it backwards. When I called them back after 15-20 times we gave up, I did however get a chance to speak for a moment to someone but they hung up on me and my brother on separate occasions. Bad customer service and no call backs after various messages. Not to mention rude staff, that was rude to my customers and my staff. I can't believe they are in business... read more

I AM VERY DISAPPOINTED AT THE POOR SERVICE I HAVE RECEIVED!! I purchased a mirror for my after school dance program. When we moved locations (literally up the street) I called and confirmed the date and time they would come to take down and reinstall our mirror at the new location. THEY NEVER SHOWED OR CALLED!! I called several times!! SEVERAL TIMES!!!! No one would answer the phone. It would go straight to voicemail. So I called from a different number than my own, and they answered the phone. So I went on to tell them what I needed (again) then the phone hung up!! Yes , someone hung the phone up on me, & they stopped answering the phone again!! I'm very disappointed as we haven't got our mirror installed!! As a returning customer I expected more!! As a business owner myself I know that this is definitely NOT how you do business!! UNPROFESSIONAL, UNETHICAL, & RUDE!!! DO NOT RECOMMEND!! read more

A great company! My house suffered a break-in, and our door glass was destroyed in the process. AM-PM did a complex custom replacement job in a very short period of time, came and installed the new glass, and did it all for a great price and with great customer service. Our door is now good as new, and we couldn't be happier. read more

Very knowledgeable and accommodating. Did an excellent job on our bathroom mirror and shower door. Recommend!!

I have only used them once, but they were great. They gave me the lowest price on replacing the double pane glass on my french door. I highly recommend them. read more

Great communication and price. Contacted me directly, gave an estimate based on pictures and stuck to that price. Quick quality service (in and out within in hour) and are friendly. If I need repairs in the future I will not hesitate to give them our business. Easy 5 stars. read more

I received the estimate promptly and my questions were answered in a timely manner. The invoice came as promised, but no one would respond to email or the voicemails I left when it came time for me to agree and provide my payment information. I am now without the glass I needed for the holiday. I would not recommend. read more

I recently did business with AM-PM Glass and Mirror in my house. Excellent work all all levels! Chris came to my house and took all the measurements himself and Terry and Tyler came out the next day to install. I was very impressed with their knowledge and expertise. I'm highly satisfied with the service and speed. read more

I used AMPM Glass and Mirror for a custom mirror I needed installed in my third floor bathroom. They custom cut a 92" x 46" mirror that ended up being perfect. Very nice guys. Install took all of 15 minutes and they were on their way. Would 100% use them again. Perfect for any custom mirror needs. read more

I needed to get a broken window repaired fast! I made a call for an estimate, and they were able to give me an estimate over the phone and send two repairman in 30 minutes. The small window (2ft by 3 ft) was installed in an hour. The repair was around $100. It was very easy, and they were very easy to work with. If you are in a pinch and need something affordable and fast, I would recommend AM-PM Glass & Mirror. read more

About a month ago I noticed one of my front windows was cracked (hmmmm....kids??? Probably) Within a day the crack had spread all across the window (like the annoying chips on the windshields that keep on GROWING!!) So, I looked on Yelp and chose AM-PM to call. That afternoon they came to measure (I didn't have to be home which was nice) and within a few days (had to order the window because of it's size) it was fixed and good as new! Very professional and reasonably priced! I recommend them for fast, professional service. read more

These people stole money and never delivered on my project. Contact is non existent and they complain to yelp for all their terrible reviews. I have no words for these people! They should be embarrassed by themselves. Apparently this is a family owned business and I can only imagine what kind of family gatherings these people have! Eek!!! It was actually comical listening to them get all riled up over nothing. If you want a good laugh just call for a quote! read more

I would have given them 5 stars based on initial contacts, good price, good job done (even if there were few mistakes in cabinet glass shelves cuts but they were corrected properly), and kept using them in the future for other jobs, as well as recommended to others, if they did not decide to ignore and not return my calls to replace a small glass shelf that had many sticky dots on them that I could not remove. Very disappointing. read more

After a break-in at our home, we needed to get our large bathroom window repaired quickly. We called their emergency number on a Sunday afternoon. The call was answered promptly, and we were given a quote, but were informed that the type of glass we needed would have to be special ordered and could take a couple of days. The man on the phone told us how to board up our window and promised to come out the next day to measure our window and order the glass. He arrived as promised. ordered the glass we needed and was back to install the new glass on Tuesday morning. Fast, friendly service at a fair price. We couldn't ask for more. I highly recommend. read more

I called for emergency window repair. Discussed pricing and even told them I agreed. The repair man called and said to call another company because he was eating dinner. I called their main number back and nobody answered. I will never call them again. read more

Was visiting family in Houston and decided to throw the football around with my cousin. Put a little too much zip on the ball and out goes a bedroom window. Talked to Chris at Am Pm and they came out in fairly quick fashion. Just wanted to thank you again for the speedy service and fair price. read more

AM-PM Glass & Mirror came highly recommended by someone I trust implicitly and now I know why. They came in on budget, were $20 cheaper than the other glass company I called, were ahead of schedule, suggested an alternative that was safer for young children in the home that I was not aware of which was tempered glass instead of regular glass and were friendly during the process. What more do you want? They were proactive in keeping me updated as to when workers were going to arrive rather than me having to chase them down and find out when they were coming. Chris was my point of contact and did a great job. Terry and Adam came over to measure the glass one evening and Terry called 30 minutes before he showed up. Then he showed up when he said he would. I was told it would take 2 days after the measurements to get the glass installed and they did it a day earlier than they promised. I'm happy. read more

My store was burglarized at night and I needed to get the glass door replaced. I called from the web listing and about 1 hour later my door was replaced at a much lower price than anticipated. Now just waiting on a quote to repair the glass for 2 showcases that were shattered by the thieves. They got the job done as promised and fast. read more

Called for a guy to come out and look at my window that had a crack that went through it towards the center. It didn't extend from side to side but it was very noticeable. The guy came and didn't greet me or say anything. I started the 'conversation,' and asked if he was there to look at the window. He said yes and followed me to the backyard where the window was located. He looked at the window and mentioned a green tint. He said they don't make those windows anymore. Then he asked if I had a screwdriver. I responded with, 'I thought you guys came prepared'. He said nothing, walked back around the house, and left. He LEFT! And never came back. He never came back and never said anything at all. I waited about 20 minutes and then called the office to tell them their employee had disappeared. No one had picked up so I left a voicemail sharing the situation. No further contact occurred. I'll NEVER call them back again. Supposedly it's a family run business. They're going to be run into the ground with that type of business ethic. read more

I'm so disappointed in my experience with this company! Our home was broken into and we needed a small window repaired. My husband struggled to get through to a technician, and after several hours got an appointment for 3:30p. After waiting until 4p, I called and left a voicemail, turns out it was "around" 3:30p. I was frustrated, but understood they were running behind. They said it would be about an hour and the tech would call when he was on his way. I got a call at 4:20, and the tech said he was leaving the heights and heading my way to Sharpstown. After waiting until 6:30p, I called the tech and texted him, then I called the mainline. No one ever called me back or responded. They just bailed. This is AFTER taking my credit card info earlier in the day!!! I left a final voicemail and contacted another company! Use HURRICANE GLASS & MIRROR! They are responsive and quick! The tech is already here repairing the window! read more

Emailed this company in the am for a quote no response so called and left my number waited called back and was transfered to a manager and he asked that I call back in 5 minutes. When I called back I was transfered to an associate out of the office, so I completely agree with the other person that left a review. This company is unprofessional and obviously doesn't care. I can only imagine what there work if this is any indication. 8/8/14 read more

Called yesterday and got a quote. Very reasonable price. Called back to schedule and no one answered. Left a message. 24 hrs later no one has called me back. I have called twice this morning and no answer, just voicemail. I have scheduled with another company. If you want to work with a business you can get in touch with, don't use these guys. read more

Called this company to repair broken windows on Memorial Day and was rudely hung up on. I can tell they have really good customer service! To give them one star was too much! read more

I have never felt compelled to write a review on here before, but these guys were so bad, I just had to this time. Anti-social/rude, and left broken glass all over my house and backyard and furniture out of place. I stopped them as they were leaving to ask if they were going to clean up after themselves and they looked at me like I was nuts. The younger guy picked up a few of the larger chunks but left everything else. They could see I had two little kids running around who could have easily been hurt. No concern. Would never use them again. read more

AM-PM came out last week to give me an estimate on an oversized mirror for our exercise room. My initial call was answered seemingly reluctantly by whoever was manning the phones. The gentleman on the other end of the call wasn't rude, just disinterested. Nonetheless, he promised a response by the close of the day and possibly even the estimate itself. He didn't disappoint. Two men came by later that afternoon. They called first to confirm the address. The caller was evidently flustered and frustrated. He had the wrong address. When he surfaced sometime later, he was again disgruntled to find that we only had on-street parking. "You don't got no parking," he barked red-faced and seemingly furious. I offered him the abandoned lot right across the street, but that wouldn't do. (In all fairness, he may have simply been concerned for the protection of all his equipment.) Once inside, this man's frustration seemed to escalate. He was outrageously rude and disrespectful to his coworker. He was sort of the bulldozer type. Every statement was sputtered in impatience and every question answered by himself over the voice of his coworker. He was also noticeably bothered by our two small dogs and 6 week old baby. Nonetheless, the estimate was more than fair and the turn around time brief, so I went for it. The mirror was installed in a matter of minutes the next day. It was perfect! That morning, I received a call to confirm time and final details. I believe I spoke to the same gentleman as my initial call. He was quite friendly this time. I suspect he's not the customer service type. He's probably a mirror & glass contractor who occasionally answers the phone. The same grumpy man came for installation (smelling of cigarettes), but his coworker was different-a kind, communicative, respectful young man who didn't seem to have a problem speaking back to the grumpy guy. Overall, the mirror and installation are great. The price is also excellent as long as you don't factor in the abrasive manner of the worker (Jerry or Terry is his name, I think.). read more

The man who came to get measurements for a new window in my home was very friendly and professional, but the installation crew was exactly the opposite. They asked for a two hour window of availability for them to come in, take out the old window, and install the new one. I expected this as it ensures that there are no surprises if they make an appointment and are 30+ minutes late (it's Houston, people.) But after waiting around the two hours and then some, we finally got a call that they needed directions from their facility (they hadn't left yet.) Irritated, my husband gave directions but still had no clue when they'd be arriving. Seeing as we were moving in 3 days, we hadn't the time to wait around a whole Saturday for these people, who I'd already given a $150 deposit at the time of the measurements. We went on with our lives that day putting my daughter down for her usual nap only for them to arrive minutes later to install the window in her room. Now, for the parents out there, you know how vital naptime is, especially when you're moving and trying to get things done. I spoke with the man at the door and explained that we had expected them hours earlier and that it was unprofessional to make appointments you don't intend to keep. I asked if he could just give us 20 more minutes and he told me no, that he was running late (obviously, thanks for the call after the fact by the way.) I expressed my frustration and he responded with rude remarks and asked if my daughter would really scream that much if I woke her. That's not the point. My daughter's oh-so-valuable nap is not the issue here, buddy. The issue is that you took my money, were tardy for my appointment, and were rude to the customer. I gave you 3+ hours to do your job, couldn't we get 20 more minutes? read more

Installation of window was done well, however, in the process workman broke clip for blind covering, and neglected to tell me. Four days later, the covering for blind fell and hit my toddler on the head. When I called to speak to the contractor, she was quick to tell me that they are not responsible for blinds, I reminded her that when she and the workmen came to install the glass for my window, I asked if there was anything that I needed to do. I was told no. The end result was that the contractor blamed me, was very rude and unprofessional and even hung up the phone on me. When my husband called to speak to them, she again was very rude and argued that we were the ones that broke the clip for our blind or that our 2 year old was the one who broke it (the window is 7 feet high) and hung up on him too. These people were very unprofessional and Sheila (I believe that was the name she gave me)is VERY rude! I would give them 0 stars if I could! I will NEVER use them again ( I had no choice because they were hired by our lawncare guy who accidentally broke our window) or recommend them to anyone even if their prices are reasonable. Sheila especially needs to take a business course regarding respect, integrity, professionalism, business etiquette and manners!! read more