The pictures online are a lot different than what you actually get!! The building has not been…read moremaintained properly the parking garage currently has water leaking from the ceiling -when I moved in my place wasn't clean, it smelled , had a broken fridge and the furniture was very rickety. We put in a service request and never even got a call back. Very disappointing!!!

Roaches. They said it's inspected before moving in but no way they missed the dead roaches on the…read morefloor along with roach poop everywhere. It's obvious they tried sprayed it before to kill them since there's many dead but can't believe this is a thing considering this was said to be great management and pest free. It's nice they gave bait and spray then called an exterminator but the exterminator can't even come until next week so its not fast or apparent to be dire to help residents. Couldn't check the unit out before hand either. This one had to be "cleaned" and "inspected". It's not believable with dead bugs everywhere and roach poop under the appliances then food between cracks in the kitchen. The dorms provided better hygiene than this. 1st day move in and this is the worst I've ever had considering I've been to 5 other businesses in iowa city

ANC is an AWFUL apartment complex. We were out of AC for 2 full weeks with the highest temperature…read morereaching 92 degrees. The apartment complex always smell like trash and the washer machine is 4$ as well as the drying machine being 4$... Not to mention neither work properly ;). I was also told by the emergency maintenance line that they can basically do nothing. AND they charged us for changing a light bulb that we did not ask them to change. truthfully the list could go on!!!

There's a reason they have been sued multiple times. They will rob you, even if you take pictures…read moreof every little mark and crumb. I had to "harass" them every day for 6 months to even get a response about returning my security deposit. No maintenance, cleaning, or communication.

The management company is unprofessional. My daughter, a junior at University of Iowa signed a…read morelease with four others after doing a walk through and we inquired about crime in the area. We were advised there was none. Despite the fact her group wouldn't be moving in for 10 months, walkthrough in October 2024, with them set to move in August of 2025, the company told the girls they'd need to sign right away or lose the apartment. The contact was executed on a Sunday and I researched crime in the area and found a great deal of crime, including two murders occurred within 700 feet of the apartment. Less than 24 hours after the girls signed an email was sent to Apartments Downtown

I would give lower if allowed! This family owns the three major apartment companies near the…read moreUniversity of Iowa and have formed a monopoly through a web of entities and lots of legal work. Tenants pay exorbitant rent for units that are dilapidated and dirty (they do not clean between tenants, or at least they did not ours). Nonetheless, they will assess you OUTRAGEOUS amounts for the most minor maintenance requests. This is a very shady company that is run by people who have made a fortune preying on students. In addition, after "lease signing season", when they were all warm and friendly to prospective tenants, they reduce their hours to about 3 hours a day, and you would be extremely lucky if you catch them during that time! I literally showed up a week straight 15 minutes before they said they closed (I had work so couldn't go earlier) and each time the door would be locked and blinds closed. I would knock because I heard voices inside and saw cars out back, but they would get quiet and not answer. One night I caught one of the employees entering the back after running and errand, but she wouldn't talk to me, just kept saying they were closed and to come back during business hours while walking away and closing the door on me.

DO NOT RENT FROM APARTMENTS AT IOWA. They will REFUSE to work with you went any problems arise…read more Charge you with insane late fees with no leeways even if there was a valid reason like the rent processing and then being returned. I strongly recommend not living here due to the fact of horrible washers and dryers and terrible help on the apartments at Iowa page. the employee do not care about there tenets and are trying to take all your money in any way possible with any fees they can slip in. The washer is 4.35 and same for the dryer 4.35 which u have to dry it twice cuz its broekn

I unfortunately lived in the pink palace at 505 E Burlington. Rats, Bats, Bugs, Mold, Water…read moreleakage... you name it, they've got every problem. My roommate contracted dermatitis due to improper maintenance. Homeless people slept in our doorway, and cars were broken into. Cameras do not work and multiple packages were stolen. After all of this our deposits were not returned. DO NOT LIVE HERE OR RENT WITH AAI

Lived here for my whole college experience. I would say that it was decent. Tray is the best…read moremanager I've seen on a property and really cares about the tenants. However I think corporate could do better. The bad- The place is kinda trashed after every weekend, but it's college living that's going to be most places you live in Iowa City. It also has nothing to do with the cleaning staff. It has everything to do with how many are on that staff. I felt like there was only about 2 custodians for a 16 floor building which seems like a lot to handle when college kids are going out all the time. The older gentlemen that was always cleaning is super nice and always working hard. He deserves a raise and some help on the staff! The building its self is also built poorly. It has nothing to do with the staff but the building is just cheap, I had several problems with ac/heat. It's also extremely dusty. The community assistants are not the best, they lose track of things a lot if you don't stay on there case about it. The good - The maintenance staff is awesome and deserve a raise! There super cool and always willing to help. Management is great and very accommodating and understanding. If you were looking for your child to live here I would say do it if you can afford it because it is pricey but it's worth it because of the location.

very noisy with thin walls and they stick u with bullshit move out fees that are impossible to…read moredispute ex. $75 for "light cleaning" or claim damages that were there when you moved in is your fault. they are very scummy

They promised the house was cleaned and ready to move into. It was not ready at all. Damaged walls,…read moreholes, mold, everything really. Shortly after signing our lease they are already pressuring us to sign a new 12 month lease. It's totally ridiculous and way too soon. Now our home is on the market and tours are being scheduled. We have no security or privacy anymore. By the time we are ready to renew another buyer will already be signed up and pushing us out. Numerous bad reviews say everything about this company. I wish we read them sooner.

Unfortunately, the building inhabited was purchased by this "company." If this is the case with…read moreyou, run before they take ownership. They have been nothing but greedy, unprofessional, unresponsive and overall incompetent. As with most companies in IC, they are preying on the inexperience of the young population. Absolutely unacceptable, and this place wouldn't exist outside of a college town

I wish I had another option…read more.. ABSOLUTE WORSE COMPANY?BUSINESS/MANAGEMENT THAT I HAVE EVER DEALT WITH. Oh my goodness I could rant and rave all day about how terribly unprofessional they are. Literally making my skin crawl thinking about it. How can such a god aweful place still exist? Oh that's right they prey off of poor college students that have no other option but turn to them. Ugh why are they the only place in Iowa City that has 6 month leases? Seriously this company is ran by such scheming greedy money makers. I should have known they were trouble ever since I first signed the lease. I mean who doesn't have copy's of the lease to give out right then and there? And after sending email after email I still had not recieved a copy of that lease. Not ok. Icing on top of the cake. I called and asked them to email me a copy and the lady Moon said no. Just straight up no. I asked why and she said because it's too much work. That they have copies at the office and I can just pick it up there.... That is a PROBLEM! I reside in Illinois and am not going to drive all the way to Iowa just to pick up a copy of the lease. Can she not scan it to me or send a PDF? She supposedly can't. I should've asked for one early, which I did and didn't get. So supposedly it's my fault. Not to mention that she was incredibly rude and no idea what she was talking about. She was consistantly contradicting herself and running in circles. I haven't even moved in and I already can't wait to move out. In fact I'm literally on the verge of cancelling my lease and finding somewhere to live for 6 months. Wish I could rate them a 0 or -1000000000. ASI you suck.

Lived here for two years. The biggest amount of money I have ever wasted. If you want to live…read moresomewhere where the landlords care more about the building than their tenants, MOVE IN! Unfortunately, during my stay at 630 S. Capitol we were robbed, because you can the entire building is easily assessable for the public. When we originally moved in, the landlords repeatedly said they were going to get locks on the front doors. It never happened in the two years we stayed there. That just highlights their clientele responsibility model--there is none. Additionally, we had a faulty HVAC that we informed the landlord about and, yes they came back and "fixed" it, but we played that little game for over a year....It took them up until the following summer to actually take use serious and fix the HVAC. Finally, their staff can't quite understand that while we rent from them, we see those apartments as homes, where we would want to be safe. They seem to lack this comprehension when we worry about our own safety where we sleep. Yes, they may have fixed some of these issues since, but talk about the obstacles... Save yourself the trouble and spend the extra $200 somewhere nicer! Also, the TRAIN SUCKS and after two years, you still don't get use to it. RUN THE OTHER WAY.

Fired After Being Racially Targeted…read more I was recently terminated by Pace Property Management after receiving a call from a stranger who claimed I had cut them off and flipped them off while driving a company vehicle. Not only was this accusation completely false, but the caller also used racially charged language, referring to me--a 25-year-old Black man--as "permanently tan." In my life, I've never encountered someone using such a bizarre and offensive term, and I've certainly never heard it taken seriously by a company. What's worse is how my employer responded--not with support or a thorough investigation, but with immediate termination, based solely on the word of a random caller. No one at the company asked for my side of the story or considered the racial nature of the remarks. I had never seen the person who called, I did not cut anyone off, and I definitely did not make any obscene gestures. I don't even behave that way in my personal vehicle, let alone in a work vehicle. This entire experience has made it painfully clear that Pace Property Management does not have the systems or integrity in place to protect its employees--especially when it comes to racial harassment. They enabled a hateful and false accusation to end my job, and that's something no one should experience in a workplace. I hope this review serves as a warning to others and a wake-up call to management. Protecting your employees from hate and discrimination isn't optional--it's a basic responsibility.

Where do even begin? When we first started renting from PACE back in 2016 everything was good. We…read morereceived 24hr notices prior to entry, maintenance requests got taken care of. Then shady Stacey came into the picture ~ 2018. ( you'll understand why we call her shady Stacey at the end.) Failure to provide 24hr notices prior to entry. Claims when you select yes on the maintenance request form that they have permission to enter the unit, it means PACE can show up when ever it's convenient for them not you the tenant. We have two pets so notice is necessary to make arrangements for them. Iowa state law is landlords/ property managers must provide a 24 hour notice prior to entry. Only in the even of an emergency can they enter without notice. PACE illegally entered our unit several times, I kept all email communication. Presented it to a lawyer, PACE had violated the lease agreement. When I brought this to Stacey's attention, she denied all wrong doing and that the lease was still valid. We had another place we could immediately move to, and with the lease violated by the rental management we wanted out. We had asked about subleasing our unit, Stacey said subleasing was not allowed per the lease agreement. However I had read though the lease agreement prior to asking.... and it was in the lease agreement that subleasing was allowed with written permission of the property manager. It's clear Stacey is unaware of the lease terms and state laws when it comes to being a rental manager. She treats tenants like they don't know a thing about the laws/ rights as a renter. In 2015/2016 my first rental management company I rented from was involved in a class action lawsuit for illegal lease terms/ violations. I didn't take kindly to be taking advantage of by Stacey. Maintenance showed up one Monday without notice, I denied them entry as I did not have a 24hour notice and it was my right as a tenant to deny entry. All I had was an email saying Monday, no date, no time. Could of been any Monday at anytime. Maintenance also was "testing" locks one day, I was home and recorded the event. Ask him if I could help him, no response. As I said before I reached out for legal advice to verify that laws were being broken. They were. With us wanting out and Stacey aware, she reached out in the beginning of February that someone wanted to move in March 1st,2021. Per state law we needed to have a 30 day notice to move. We got a 12 day notice once she confirmed that a lease was signed. Was not accommodating on moving time frame. Should I mention during all this I was 6months pregnant... and during the polar vortex. But it was our idea to "move last minute" Stacey cannot and will not take responsibility for any of her actions illegal or legal. Deposit was not returned within the legal 30 day window either. I had reached out after the 30 days, and it's crystal clear she is unaware on how to count. Lease ended February 24th,2021 we should of had our deposit with all the necessary paperwork by March 26th, 2021. We did not receive the deposit until April 5th, 2021. She claimed it just had to be post marked by the USPS by April 1st, 2021. Iowa law says failure to return deposit/ all necessary paperwork in 30 days of the lease ending can result in the landlord/property manager owing the tenant up to double the deposit amount. Our deposit check was post marked by USPS April 3, 2021 ... Shady Stacey breaking more laws, and not being held accountable. Unsure how she still has a job with PACE.

This place is a scam. No customer service. Very rude unprofessional staff. They don't do…read moremaintenance on their houses. They refuse to return a phone call or an email. Do not deal with this place. This place took money from me and will not return phone calls, emails. When I go to the office I get told that they will not talk to me.

Do not rent from this company unless you want your possessions stolen. They have complete access to…read moreyour condo whenever they feel the necessity to enter. With that being said, they entered my residence to, "Change the furnace filter". Along with changing the furnace filter, the workers also decided they had free reign to steal some of my possessions. When discussing this with property management director his focus was not on the fact I was violated from his workers ripping me off, but where and how I shopped for what was stolen!!! Seriously? Like that had any relevance to the issue at hand. What kind of management is running this company?! He made absolutely no mention to me he would even investigate and speak with the employees who entered my condo. Needless to say, this is very bad PR for this company, which I will be relaying to all colleagues at the University.

Absolutely terrible. My apartment has flooded 6 times, i've had an ant infestation, gnat…read moreinfestation, & wasp infestation I had to call A MILLION TIMES before anything got fixed. They do not care about their residents at all. Also the trash is terrible no one does it correctly.

I have lived here for 4 years now and there is no other student housing options that I would…read morerecommend in the area! Maintenance is very quick and the office staff is always helpful. I love it here!