Generally I've bought every phone I've owned in the past 3 or so years from here, even bought Christmas and birthday presents for my siblings here (we're all huge classic gamers, and out of a family of 6, that's a lot of games and electronics, so I've spent easily 2k in my time supporting them, if not more in impulse purchases i've made while walking by), plus it's a local business and as I love local businesses, you find serious faults such as this. I popped in to look for a new phone as mine got broken a few days before, found there was nothing whatsoever in stock which was unlocked or on the carrier that I needed, so I was about to head out when the (friendly) employee offered to put in a repair ticket for my phone. As I do understand being an electronics tech with limited time, you are certainly at the manufacturer's mercy. The repair was supposed to take barely 3 days, part time included. Weekend goes by - no call at all. Call on Monday - it'll be right there, supposedly the part was already shipped (they said they checked on the tracker, and assured me it was already on it's way). Tuesday - called, same response, 'the tracker says it's been sent, and it's in town! just waiting for mail to be delivered, call you at the end of the day check up with you' - never got a single call. Repeated the process on Wed. - not a single response back. Finally today - Thursday I called, and really wanted an answer as I've been waiting over a week at this point. After being put on hold for long enough to think I was hung up on, I got told the part WAS NEVER SHIPPED. I was fed lip service for days to make sure I didn't take my money that I've already paid back. After telling the rep on the phone that I don't want the phones they have in stock (trying to sell me the generation before my current phone for 100 dollars more than I had paid for it at the same store a year ago), or I could pay MORE money for overnight shipping for a part that I should have already had long, LONG ago. I ask about what options I have other than paying more money, and the only thing I can do at this point is ask for my money back. After that goes on the table - enter Brian - the owner (or so I was told). The owner didn't seem to care that I lost wages due to a lapsed time frame that they provided me (can't work without a way of communicating with the office, and laptops aren't effective whatsoever on the road - no data), and tried the previous rep's idea of trying to push more expensive phones on me for obviously inflated (beyond what their normal price-raise is) prices since I had been there checking on the phone and got a good look at their stock and the prices therein. After that, I had then been told that 'this is how their business works', and that 'I would have to deal with it.'. Keep in mind, this is the owner of the store talking to a wronged customer like this who was patronized every time he called so they could keep his money instead of refunding it. It seems like from other reviews i've read on here, that a rotten attitude from management is always what ends up happening if they wrong you, or you catch them trying to screw you out of extra money. When it comes down to it, it's a local business, and that's great for Allston/Brighton breaking away from the trend of chain-businesses muscling in on independent retailers, but the accountability goes away along with the 'mom and pop' feel. It's not a good feeling to be just a number from a business, but it's even worse to wholeheartedly support a business for years, and then get screwed. It's a smile and a stab in the back to people who really care about making sure local economies stay strong. You should avoid this place like the plague unless you have tons of disposable income, as there are MANY more reputable dealers that won't treat you like an annoyance and give you a far more fair price and treatment. I'd prefer to be told the ugly truth than given lip service for over a week. Unacceptable business practices abounds, I wouldn't recommend this place to my worst enemy now. read more

I went in to this store to get my ancient sega cd to work. Unfortunately it was a no go but the fine folks offered me several options to replace it. These guys also sell av cables so you can hook up your retro game consoles to newer tv sets. I managed to also pick up a few older rare games for well below eBay asking prices. Best part is they offer a year warranty for all products. This place is a game collectors fantasy. Hit them up! read more

We are visiting from California when I broke my daughters iPhone. They were amazing and replaced my daughters screen therein fixing here phone FASTER than it took Verizon to tell us they could do nothing! Awesome experience and they also have a vast selection of video games:). Highly, highly recommended. read more

Glass screen replacement was great and quick! Got to play old Mario 3 on Super Nintendo while waiting.

I had a whole bunch of computer stuff (PC towers, keyboards, etc) to get rid of and this place took all of it to recycle! It was so easy, I wish I knew about this place a long time ago! read more

1st i saw an ad on CL about a cod aw for $25 the guys name was james (chines kid) when i got there he showed me the wrong disc and told me he has one for $30 but has to go back home to get it lol. ok so i went in to the store bough a hard drive cause my current 20gb filled up quick after i got home the hard drive didnt work went back next day and the girl with tattoos (didnt ask her name) helped me then i was surprised to see james coming out from the back with a hard drive but i dont know why this guy trying to sell outside the shop? over all tattoo girl helped me with what i needed and there games are CHEAPER than GAMESTOP! other thing you have to keep in mind is that you cant call them cause they dont have answers to your questions they will always say please come down and will help you. read more

NEVER GET YOUR PHONE FIXED HERE. They rob you blind. First off it is SO OVERPRICED. Secondly, I got my iphone 5 screen fixed here and they did a horrible job. The grass cracked when I put my phone down on my desk. I called them and talked to the owner (who is extremely rude and unaccomadating ). He didn't offer any help. Never go here, trust me- if you need your phone fixed go to Boston Iphone Repair store in cambridge (1208 Mass ave) they do a way better job, theyre friendly and its $20 cheaper!! I had a horrible experience at Replay'd- do not trust them. read more

I meant to write this review weeks ago, but I kept forgetting! My friend and I came in to buy a gameboy, and some games for a few different systems and at first, the dude working behind the counter wanted absolutely nothing to do with us and treated us like he didn't want to help us at all. Then, he allowed a male customer to talk over us, figuratively and literally push us out of the way, and then tried to ring him up before us. Its 2016 y'all, women should be able to go into video game stores, music stores, ANYWHERE, without prejudice but apparently that still isn't the case. Anyways, the reason why Replay'd is getting a 5 star review is because the woman who was working, and who I believe is the manager, is a total badass. She saw what was happening to us and not only put a stop to it, but was super kind and went above and beyond. After we left the store we realized we had made a mistake, and she took care of it no problem. There was also another dude working (it seemed like she was training him) when we came back, and he was super nice as well. Thanks to these two employees, we felt welcome and were able to get everything we were looking for. Replay'd is a really awesome store, and I am so happy to support a local business, hopefully next time I go in that MRA baby is in a better mood. read more

Went on Sunday had my screen replaced. One day later The screen popped out The phone. They refused to replace It. The owner Steve who i talked to said this happens all The time but still they did not replace It, a waist of money. Do not get anything fixed there!! read more

I needed help with some very confusing issues to do with a phone I had tried to unlock online. Steve was very helpful and spent a long time figuring things out and giving me free advice. In the end I decided to pay him to unlock the phone and it was done effectively and quickly. read more

I just purchased a Windows Phone and dropped it and damaged the volume button, which made the phone inoperable, I came to Replay'd and they fixed it in about an hour, and very inexpensive, thank you very much !!! read more

My favorite spot for all your gaming needs! They got stuff from the NES to the Xbox one. They have all kinds of retro games and consoles from Nintendo,Atari,sega, Microsoft, Sony, and more! Buy, sell, trade, or repair gear here! They also don't scum you on prices as bad as GameStop! You can also get cell phones, laptops, tv monitors, gps systems, digital cameras and more! read more

I have to say I am rather disappointed in my most recent experience with this place. I dropped off my laptop 3+ weeks ago to have the screen changed and battery replaced, and was told it would take approximately 1 week. I received a call a few days later asking if I wanted a new screen or used screen, and I indicated I would like a new screen. I then received another missed call (no voicemail), to which I called back 3 times and got no answer. I called back several days later, and they told me they were waiting for me to respond with whether I wanted a new or used screen, which was great....there's nothing I would rather spend my time doing than answering questions asked multiple times. A few days ago, I received a call that the laptop was finally finished---so I called to make sure the battery had also been replaced--big surprise, I was told they "only fixed the screen, but definitely could change the battery." Do they not write down the services requested by customers? I am assuming there is no communication that takes place here. I liked this place because of its convenient location, but will definitely be finding a more efficient place for my next repair need. read more

Great experience with these guys! Called ahead about the removal of a cd/dvd drive from my Xbox360 that fell over while playing a newly purchased Gears of War 3 which i was quoted $50 though the actual cost varies by the make/model of the drive used. The drive was so badly damaged it brought a tear to Daniel and Brian's eyes... which still sounds like Ryan to me-(poor things) LOL hahahah. (side note) I feel THIS comfortable making stupid jokes after meeting these guys ONCE. All the guys and gal are personable and passionate about what they do. I don't go to gaming/repair stores often but this retro gaming haven is definitely at the top of my re-visiting list! Oh, the disc was damaged so bad another guy(4got his name) stated he didn't even want to take my money, $2.oo for the disc buffering machine to fix because of his experiences with similar disc damage issue. He went ahead got it done I had not much to lose and IT WORKKKKEDDDD!!! He GENUINELY looked out for my pockets before their own greed even if it was $2.oo. Great experience, at least for me. Hopefully for everyone else! read more

I brought 2 phones in with cracked screens to get the digitizers replaced. The guy who took my deposit said it would take 4-5 days for the screens to come in. After 9 days, I called because I hadn't heard anything. They said one screen had come in but the other one hadn't. I brought one phone in as soon as I could to get the screen replaced. An hour and half later, I got a call that the phone was fixed. When I showed up 7 hours later to pick up the phone, one of the guys there told me that it wasn't actually fixed and now the entire middle of the screen didn't work, rendering the phone useless. Nobody called me to tell me because they were too busy - disregard for the customer, poor communication, and disregard the value of my time. Even after speaking with them, I still don't understand why I was told my phone was fixed when it clearly wasn't. He also told me the other screen had come in but it was chipped and offered to replace the screen I had with the chipped one. No thanks, I brought my phone in to have a fixed screen, not to replace it with another already broken one. He said he would order 2 new screens and it would take 3-5 business days. After another week had passed, I called to check on the status and they said the screens were still not in and they didn't get a tracking number so they didn't know when they would be there. At this point I asked for a refund and to their credit, they asked me to come in to receive a refund and I received a full refund without question. Nearly 3 weeks after first bringing the phones in, I still was no closer to having a fixed screens than the day I brought them in. I will not be returning to this company in the future due to their poor communication and customer service. read more

i couldnt believe how crazy everything was inthere. they had stuff from ever since i was a kid and they have a student discount for my son so we like to go on the weekends to play the arcade game and get him a treat if he has a good week in school. theres not really parking but thats ok read more

I brought my phone to this place with a broken screen. It seemed like a simple enough problem to solve and after an hour I went back to pick my phone up from the store. After a few hours, the screen stopped working. When I brought it back they told me that a chip inside of it must be broken and the screen will not react to any touch. They then gave me a refund and put my old screen back on it. The screen is now permanently black but I can still guess where the slider is to answer calls. I then tried to bring it to the Apple store to get it fixed, but they told me that after a third party has worked on it, they can not do anything. Basically, I now have a phone that I can not use, that I was able to use before I brought it to them, and no way of getting it fixed. They refuse to accept responsibility for my phone breaking and want me to pay them to fix it again. Terrible place. Terrible service. read more