Worst service ever they miss trash pick ups and when you call all they tell you is we will be there to pick up your trash and they never show up. I have called every other day cause they can't seem to get their shit together and pick up my trash. I only gave them 1 star cause yelp won't let you submit a review with out it. read more

Like one other review apparently they don't care about Customer Service and reviews. I had to contact them three times twice by phone once by literally taking time out of my day to drive to the nearest location on Rosecran to complain. I needed a new can as my old one was damaged by their truck. I did find a supervisor on site who took my information and assured me that I would get a new trashcan. That was my problem I needed another trash can because the old trashcan was damaged. I called the telephone numbers listed and the phone rings. It never picks up. I showed the supervisor that I was on hold for over an hour while I was in front of him and he told me to just hang up he would help me. They are a terrible company. I wished I could get with whoever their stockholders are or somebody else higher up. I'm gonna check deeper into this because it doesn't make any sense the level of non-concern and non-Customer Service. Obviously they don't care but they need to. read more

I have used by request of my employer this service. I really don't think we have a choice where we are but they are definitely unreliable. We are in Los Angeles just as other reviewers I see that we're all experiencing the long wait time when calling in, dissatisfaction with the customer service when pick up trucks do not show up. The person that answers the call is sweet and kind but what we need is the rubbish to be removed. Timely. We are A business, and we need our area to be welcoming, tidy and free of odors. It's important that the pick up is on the days are businesses open we're not open every day. Therefore, if the day is missed for them to come back, the next day is a great inconvenience. read more

This company has Horrible communication. I have been calling EVERYDAY first my Bulk Item pick up and yet EVERYDAY I get promised that the items will be picked up. I'm tired of calling and explaining it to them. Just freaking keep your word and send a truck out. I hate that I can't talk to my local office, I always get a call center. The last operator told me there are 3 call centers and I wouldn't get a supervisor, I'd just get whoever answers. If I could give them no stars I would. read more

The worse customer service I've ever experienced! I'm a homeowner in LA and have been calling and speaking to numerous so-called supervisors requesting trash bins since November of last year only to continually get the runaround and lied to on multiple delivery dates! I am extremely disappointed and frustrated with Republic Services and will be moving forward with this issue. read more

We contacted repulic services on 10/05 to cancel our account because we moved. Marissa stated she needed to go out to the property to confirm we closed and moved. She did, and we were informed our acct was closed on 10/15/2021. We were again charged the full amount for service, although she claimed we cancelled. I called in again and the rep said it takes a few weeks. November comes and we are charged again, and then December 2021 as well we were charged again. I spoke with devon on 1/25/2022 who claimed we were not cancelled so he submitted the request to be cancelled. I called in again on 2/14 and Kelsey tells me the cancellation did go thru and we should expect reimbursement in 6-8 weeks. Never received. spoke with a rep 5/18/2022 and the rep said no reimbursement has been issued or processed and that she would submit a request. this has been 8 months trying cancel the account and be refunded. Not sure what kind of practices they run but this is unacceptable read more

I have been sitting on hold for over 30 minutes. This is the third or fourth time I have called for a bulk pick up and have been given about 5 different dates as to when they would pick up my item. This happens every single time I have a bulk item for pick up. It sits outside where they tell me to place it for weeks with me calling every other day to tell them its not picked up. They say they are sorry, say they will expedite the issue yet items still get left out on the curb. I really hope the city gets a contract with a different service provider or at the very least allows us to have a choice in providers because allowing this poorly ran company to run in an area they clearly don't wish to service is a joke. The service likely will not improve if they continue to have a monopoly on services in our area. read more

Tell me why it is ok to park there Disgusting smelly dumpster in front of my private residence??? Here I was sitting eating lunch with my two daughters and disabled husband and we smell decomposing garbage odors wafting in your house! When confronted they laughed because they thought it was funny! And you wonder why the City of Hawthorne looks so bad, look at who is representing the City! I have been disappointed and disgusted! They have no Consideration for the Residents and property owners. There loud they lack professionalism! When I called Customer service they told me they didn't have to move it. Even though its unsanitary and my family shouldn't smell garbage in there house period. The Customer Service representative refused to give me a Supervisor because she knew she was wrong! On Top of it is taking up our already limited parking! read more

Don't hire these guys, they don't give a shit about you, your schedule or your needs. They will happily take your money though regardless of how undeserving they are. I had a delivery for a 40 yard bin scheduled. Didn't show up the day promised after waiting for 12 hours. Called in five times, they give you platitudes and never call back. Promised to have it here first thing next morning. Didn't come again. Their incompetence and lies are losing me thousands of dollars on top of me paying them to fail at their job. Use another company, you've been warned of the shit show that is Republic Services. read more

I have used Republic Services for my apartment building. I have missed two pickups in the last two weeks now, 9/30 and 10/06. I have called six times--dealt with long wait times on the phone--and have been given five rescheduled pick up dates--all have been missed!! read more

Republic Service. One of the waste service company in LA which is like a fraud. We have signed an agreement with Republic Service 4 years ago for a commercial property. 4 years ago monthly service charge for 2 container 3 yards/ 2 service per week was $218.00 + fuel charge and Tax. Total monthly payment was $248.00. We have greed 5% annual increased for 3 years contract. Republic service has billed our account $850.00 since 3 years ago and unfortunately our accountant did not know anything about our agreement so he has paid all the bills. Last month we have checked our agreement and realized the Republic service has charge us $15842.00 extra. We have called them to get refund but they said they don't pay anything and wont to refund our over payment. So we have terminated our agreement and our attorney started legal action against them. Please be careful when you are going to sign an agreement with Republic service. read more

I have had the exact same experience as the previous reviewer. They do not show up for weeks and still expect payment, unless you call THEM immediately and report THEIR driver has not shown up. Had to resort to renting a dumpster just to clean up the yard of one of our 240,000 sq. ft. facilities because the amount of trash buildup had gotten out of hand. Either Republic (I refuse to use the word Services, as they are not in the business to render service) is in way over their heads and can't handle the amount of work they keep bringing in, or they're just plain incompetent. I was even told one time that the drivers don't show because sometimes the trucks break down. Sorry, that's not my problem. You dispatch another truck to service your clients. That's a very sorry excuse that a company this size to make. If you try to call them for any kind of satisfaction, you're put hold for up to 30 minutes. It's ludicrous. And the first thing you hear while on hold is how to make a payment. Only want your money, but refuse to give adequate service. I'm tired of calling, arguing, fighting for mediocre service. We're done. read more