The company tripled charge my bank account For a monthly payment When I called Company to remove additional charges to my account. Republic services replied 6-8 weeks for a refund check . That is totally unacceptable in this day and age. I've heard a lot of complaints about Republic Services Never experienced a problem with Republic Services Until now The bigger the company,less customer service read more

Bad service. Way to often our garbage and recycle containers don't get emptied all the way read more

Republic Services - Recycling Center Near Me - Fairfield, California

They do a great job they screen their employees well to make sure they fit the landscape of their duties which involves customers they took good care of their employees from what I understand and do a great job for the city read more

These people are incompetent of doing anything. We called to upgrade our trash bins to bigger size . They told us they would deliver on the following trash day. Well, the day came and nothing. How can I forget they charged us for the bins we still haven't received. A month has passed and nothing, no new bins but they keep charging us the rate. Get your sh** together. read more

Update: I responded to Republic services email and all I got back was that service is now back in effect. When I contacted them about possible refunds or credits they did not respond! Republic Services in Fairfield, CA failed to pick up trash for an entire week due to an ongoing strike in Boston, MA, now they're refusing to offer any refund, credit, or adjustment to customers; even though service was not rendered. Based on public business listings, this branch makes an estimated $1.5 to $2 million per month in residential service only for a population of 500,000, yet they can't be bothered to credit a single missed week? That's 25% of the month's service! It's unacceptable that a company with this level of revenue thinks it's okay to charge customers for work they didn't do. We pay for consistent, reliable waste removal and when that doesn't happen, we deserve at least basic accountability. If this is how Republic treats the community, it's time for the City of Fairfield to re-evaluate its contract with them. read more

Is there a way to leave a negative star review?! These POS, who don't deserve to be in business, were contacted several times in the past few days (almost a WEEK from when they were supposed to pick up recycling and trash) about collecting our recycling bin amidst missing other houses and their trash/recycling throughout our street. Whoever is in charge doesn't DESERVE to work and they sure as hell don't DESERVE to be in business. Don't make empty promises as a "professional" company saying that you're going to do your job and not follow through. Get your shit together! read more

We are now almost a month past the strike ending. Republic Services still expects us to pay for the service that was not provided to us, and refuses to give proper credit for services not rendered. Both myself and many other residents have voiced our entitlement to a prorated refund, even to city officials. Instead, we are expected to tolerate Republic Services' ginormous failure and continue paying like nothing happened. Absolutely despicable. read more

A true Ground hog Day! I have had a green garbage can in my front yard looking very trashy for six weeks. I understand I live in a more urban neighborhood, so no one really cares how our front yards look but I do pay my bill. I have called every Monday and every Wednesday to ask them to replace my trashcan. They keep checking to see if one's available tell me, yes is available but every Wednesday "oh they didn't pick it up we will just reschedule for the next following pick up day so for the last few weeks. I have had escalated to a supervisor I have talked to a supervisor. I've been living a Groundhog Day. I call every Monday to remind them to pick it up. I call every Wednesday and say you didn't pick it up and they say repeat, rinse, wash repeat, rinse,wash. One person even had the audacity to tell me that "you're only paying for the gray garbage your recycle and your waste are a courtesy" read more

Republic Services - Recycling Center Near Me - Fairfield, California

Very frustrating on how things are being handled. My trash bin has been sitting out before this "strike" and they will not offer me any credits, that's two missed pick ups!!!!!!!!!!What the hell did I pay for?! This is stealing money! When you're late in payments they sure as hell don't care to stop servicing you immediately. This is a shame! read more

Needed a new green bin as the old one was damaged but 5 years old the new one feels like it's going to fall apart and came with a crack in it. The new bin it a toter as the old one was made in the USA and much nicer quality. read more

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Pissed! They did not collect my garbage today! Truck even blocked me in this morning. WTF? read more

I honestly don't even know where to start. I've tried to give Republic Services the benefit of the doubt, but they continue to disappoint. This is now the second or third time they've missed my scheduled pickup...and while an occasional miss is understandable, what's not acceptable is the lack of follow-through afterward. Each time this has happened, I've reported the missed pickup through calls and emails. I was told a truck would return the next day, yet that day came and went...with no service. I followed up daily, and each time was given the same assurance, only for nothing to happen. This isn't just a one-off issue; it's a pattern. The same exact scenario has played out before, and it's frustrating that the same communication breakdown between customer service and the drivers is still happening. As of now, my recycling has gone uncollected for a full week and it's now my normal pickup day again. One bin is full, and I've had to store overflow inside my home...which is beyond inconvenient. At this point, I've completely lost confidence in Republic Services' ability to manage even basic follow-up. I expect more from a company that handles something as essential as waste management. read more

My recycling bin wasn't picked up on trash day. Called to have them come back. Scheduled 3 separate pick up days because they failed to come all 3 scheduled times! Finally picked up the following garbage day and of course the bin was full but they left a note saying that the bin lid had to be fully closed or it wouldn't be picked up. Then there was that whole 3 weeks of trash not being picked up because they were on strike with no refund or credit being honored. So glad to be moving to a new city and getting a different garbage company. read more

This monopoly company is the worse! They didn't pick up our recycle can on the day of service. No problem, we called that afternoon. We have been promised everyday since that it was their mistake and would pick it up!! One week later and it's still in front of our house. Ridiculous!! We went to their office and we were told they had no power and couldn't assist us. No way to rectify! Horrible customer service. read more

Drivers miss cans, pick up and dump then put cans directly in front of your driveway intentionally, and in general have poor attitudes. It's unfortunate that it's the only option. Customer service is friendly and helpful when called. read more

Received the bill on the due date. Paid with online banking a week before I got the bill the same amount as my last bill. Meanwhile they increased the bill by a $1.62 therefore I called Republic and asked why they don't send the bill earlier so I would have known? The lady on the phone told me that the increase was stated on the last bill which was in January. She also told me that there will be a service interruption if I don't pay the $1.62 today on the due date?? It's just ridiculous that they don't send the bill earlier or are a little more flexible. There should be a law that they have to send out the bill at least 20 days before the due date like a good company would do. read more

What a sneaky service it is. Deceptive practice of taxes and fees. Amazing profit for the company, I should say. Not recomend at all. read more

It has been 2 weeks without any trash, recycling, or landfill pick up and we are expected to pay the bill regardless? I called and was told there will be no credits applied to our account. They don't care about their customers and expect us to pay for services we did not receive. Why are we paying the wages of the men and women on strike? Republic Services is GARBAGE (no pun intended). I am not paying for services I did not receive. They have breached their contact and i pray the city of Fairfield finds a new company. Republic services has lost all respect from this community. GET THEM OUT! read more

It's been more than a week without trash being pick up and it's been terrible. This company should lose it's contract with the city

Not dependable and their customer service is quite bad. Very difficult to get in touch with a person. I wish we had the option to use a different company. read more

This whole thing with the strike was totally mishandled and could have been prevented. first communicate what's going on to your customers. second we had to pay someone to haul our trash because it was piling up and we had raccoons getting into it. it was unsanitary. third to decide not to reimburse customers for not proving services when they seek out someone else is wrong. the attitude of "we said we would pick it up just not when" is pretty lame. read more

Super convenient and free to drop off excess cardboard. Customer service via the phone was very helpful.

I wish Fairfield had an alternative garbage service, because I would change. Lazy employees that miss pickups and repairs. 86nreviews and you have 1.5 stars, Enough said. You're obviously not concerned about customer service so pizz off!!!! read more

First the customer service team have always been professional, courteous and empathetic. The customer service team isn't local The local Republic Services branch is the direct opposite of the customer service team. Until we called the city operations manager directly there was ZERO follow up I'm writing this now after calling the customer service line for yet another skipped pick up. It's only one driver who consistently skips picking up garbage. Every other driver including recycling, organics and anybody filling in for the regular driver has no issue picking up bins It's only this one driver who claims a tree hanging over the street prevents a bin pickup. It's worth repeating: every driver picks up bins fine. It's only this one driver who has an issue When confronted on why he didn't pick up his only response was "Call the office." No hi, no good morning, he simply rolled down the window and began stating "call the office." That was the week we called the city directly The city informed us that the supervisor - Cliff - would visit to assess the situation. He never showed up Republic isn't doing *anything* to resolve an issue *they* claim prevents service Only adding this to the pile of negative reviews. Unlikely this will do anything, but at least there's a picture of one of the folks who contributes to Republic's quality of service read more

Republic Services - Driver who consistently skips garbage pick up - Recycling Center Near Me - Fairfield, California

I am very disappointed in your service! For some reason or another, my large pick up and bill items and trash have not been removed from my PREVIOUS Address! I have been dealing with this for 2 weeks and NO ONE can seem to just have the drivers go get my stuff!! I have a case number and no one has called me back pertaining to my situation. Also my old landlord is charging me money everyday that the trash sits in front of his house! This is ridiculous at this point! I just need someone to pick up my trash that has been scheduled over the past 2 weeks!! read more

We have had our recycling bin missed multiple times in a couple of months recently. We've contacted them multiple times including their corporate number. They apologize, if you're lucky to get through, but there's no follow up. Unfortunately there's no alternative for this service in our city so we're S.O.L. read more

I had a half full green waste with nothing but weeds greens & accepted green waste in front of my house ready to be picked up. I even separate mine and my neighbors trash by 2 feet to help the drivers out. on my way to work I noticed a palm tree leaf in the middle of the road so I picked it up and placed it in my yard waste. it stuck out maybe 3 inches. it's not even from my tree. I was just trying to help my neighborhood out. this isn't the first time something this bad has happened. these drivers have to be the biggest babies I've ever seen. read more

We are supposed to have our trash and recycling picked up on 13 May. Our recycling was picked up and our neighbors trashed was picked up, but not ours. On 14 May 2024, I called about our trash being missed. I was told our trash would be picked up by COB 6PM 14May. It was not picked up. I called at 0730 on 15 May 2024 and I was told our trash would get picked up by 6PM. Our trash was not picked up on one of the 15 May 2024. We are not delinquent. We are good standing. This is not the first time this has happened. Do I need to take the trash to them to get it picked up? We live in Suisun. Is it that difficult to get the trash picked up?! read more

This is the second week in a row that I have called because they did not pick up my trash. What is going on? Customer service is amazing and the company used to be reliable, but after our wonderful driver Eric switched to a new route, we have had nothing but issues. Do better please read more

Terrible service. The garbage truck drivers apparently have no problems whatsoever with skipping your house and not picking up your garbage for whatever reason suits them that particular day. And then when you call Republic Services to ask why they skipped your house, they will tell you something like the lid on the garbage can was not completely closed or something like that and then almost laugh at you over the phone when they happily tell you that they will not come out to pick up your garbage for another week. I tell them that they are just making their own job that much more difficult due to the fact that there will now be twice as much garbage on the curb and most of it will not be in my garbage can due to it already being full. They just don't care. They have no problem with taking my monthly payments but can't seem to do what I'm paying them to do. This past weeks garbage was supposed to be picked up on Friday. It is now almost Monday and my trash is still rotting out on the street with more bags piling up around the garage can. read more

My experience with republic services is still the same. They stink. At least once a month. I have to call them because my garbage is not picked by 5:00pm. This is such a crappy company. Hire more people to do the job. I pay my bill on time. This is outrageous! read more

This company continues to do nothing about my situation. I called again on Monday and their reply was that this would be escalated, again, to the manager and that someone would call me to schedule a replacement before our normal pickup day which is Friday. Again, no call, nothing. From my original post, i was told to send a copy of my review to the company and they would resolve the issue. Again, nothing. As you can see my trash bin is temporarily patched for the damage. Everytime the truck picks it up it just gets worse and i have to patch it some more. ABSOLUTELY HORRIBLE SERVICE WITH NO CARE IN THE WORLD FOR THEIR CUSTOMERS. read more

Republic Services - Recycling Center Near Me - Fairfield, California

Republic Services is a horrible company. Monday when my trash was picked up they threw my trash can down and broke my mailbox. They then tried to say it wasn't them because the trash cans aren't close to the mailbox. Really one of my neighbors who haven't changed in the 3 years I've lived here decided they wanted to take time to pick up a heavy trash can and throw it at my mailbox.. Really... Or maybe you have raggedy staff who are careless and don't care how they do their job. They sent some maintenance people out to put it back up and they ended up screwing it too close to the wood and it won't even open. So now I have to pay someone else to get it fixed because Republicans Services's customer service is garbage. I really wish I had a different option because I would MOST DEFINITELY cancel my service with them. If I could give them no stars I would.. read more

Republic Services - Seriously someone picked this big trash can up and threw it at my mailbox?!? - Recycling Center Near Me - Fairfield, California

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Trashy Service Trashy Attitude This company asks at the beginning of their cuisine service if you would take a survey to recommend customers -its comical because our county only gives us one option - We live in a court- limited parking- all neighbors bring trash to the middle of the court because we do not have curbs available. Recycle & green waste is mostly picked up no problem- our trash can has been "missed" several times- the driver has sat in the middle of the court honking trying to get my attention to go out & move my bins (I work from home & can not go out & bring all the neighbors cans to him regularly)- he does not say please or thank you he is obviously inconvenienced by our court & does not like his job according to his body language & facial expressions. I have called several times to report that our trash was "missed" each time I request a supervisor come visit our court & help us reach a solution to help the driver as a community - I've made suggestions such as everyone line up on one side or even on the long street outside of our court. No response- rather all I get is "its not the drivers job to get out the truck & move the bins to the truck its a courtesy" I explain we space the bins just as we are asked 2 feet apart & 2 feet away from cars & mailboxes" - customer service was not willing to help resolve this issue. I am told they would send another driver to pick up the missed bin (they never came I left my bin for a week out) My bin is missed 2 times a month I'm tired of calling every time someone does not do their job- im not paid to supervise your staff. This week the driver saw me working on the garage- got off his truck grabbed my bin threw it at his truck giving me a"look" as he climbed in his truck shook the bin & threw the can back into the middle of the street & drive away. Attitude is everything in life- I'm sorry your employees do not have the will to find joy in what they do & give better service to paying customers- I would love to hear back from this company to resolve this ongoing issue- Im happy to unite with our neighbors to help the drivers job easier I'm sure moving the truck in a tight court is hard- or maybe he needs more confidence to maneuver the truck. We've lived here 9 years & only had this issue the last 6 months -i hope moving forward we can have good service again. Thank you. read more

I want to give 5 stars to the recycle drive in One Lake Fairfield Ca. I'm moving in to my new home in One Lake. I ordered the trash and recycling bin two week before I moved in. How ever, they are in back orders. As a new growing community, it's understandable. I woke up super early to take my recycling outside of my house in the Friday morning. I meet my recycling driver. He went to find a recycling bin, help me take all my recycling. " Thank you very much for all your help" read more

By far the worst customer service! I have been waiting for a month for a trash bin and still nothing. I tried calling customer support only to be bounced back and forth for over an hour. Each time the departments contradicted each other by saying that I did or did not need to make a payment to activate my account. I was then promised my trash bins later that week and guess what? STILL NOTHING. I even asked for a call from a manager and wouldn't you know it, no one called me back. I agree with one of the reviews that it must be nice to have a monopoly on it bc I would definitely take my business somewhere else if I had a choice! They are completely useless!! If someone from Republic is reading this, don't even bother with replying back only to tell me to email you. That's YOUR JOB! Your team needs to follow up with me as I am the paying customer who had not recieved the services I am paying for. I have done my part several times and informed your teams of the problem. Now it's your turn to do your part!! JUST SEND ME MY BINS AS MY TRASH IS STARTING TO PILE UP!!! read more

I'm a senior with limited mobility who arranged for door service through RS administration in 2015. Somehow that info has never resulted in actual service. Most weeks zero bins are serviced, some weeks 1 bin is picked up then abandoned a block away, never to return. This has been going on for close to a decade. I call weekly and report & yell, & escalate to managers yet... this morning all bins are sitting out full, unmoved, untouched. And I now have to spend my morning calling their frustrating call system to report for the 3021st time that the driver missed my home again. They should change their name to "MEH, when we feel like it" read more

We have been long time customers. We have never used our additional services provided until recently. Needed a few things hauled away. So grateful for fast and on time service. We actually love our garbage truck drivers. We give them cold water bottles and protein bars when we are around during their shifts. Thanks for helping us out. read more

Every week it's something. I call and nothing is ever resolved! Two weeks in a row garbage not fully dumped!! I call and they say they will send someone out and they never come!! This is beyond frustrating. We've only been in this location for a year and I have had over SIX times where they missed my garbage completely or didn't dump all the way and never once resolved the issue. We pay to much money for this to be a weekly occurrence. read more

The customer service is great! I love the two free bulk pickups a year and this year we got a free drop off coupon! The employee's are very nice when you pull up to the dumpsite. read more