Shoddy work and poor customer service. I am a senior who struggles to put my trash out on Thursday morning, but I get it done. this week I returned to my home to find that a bag of trash was left in front of my home when the trash truck did not properly empty my cans. The bag was in the street in front of my townhouse and had been run over several times. I called to Republic Services 5 times in two days about this matter and I was brushed off each time. I had to call my HOA to file complaint. I ended up shoveling the trash into my own can since it sat in the street for 2 days with no response from Republic Services. SHAME ON YOU!!! read more

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,22 minutes and still on hold to get hold of a customer service rep. This is absolutely crazy! UPDATE it took 1 hour and 2 minutes to get hold of customer service rep. I even drove to the closest location while on hold to get my account handled and they couldn't do it there resulting in me driving to the central location in Las Vegas. Just as I was driving into the building someone finally answered. This is by far the absolute worst service waiting then I have ever had with any company or govt organization by far. read more

I have always put my trash cans in front of my work truck on trash days (since i do not work that day). This afternoon I was awoken by my neighbors because the pick up people moved my trash cans in front of their house, where the curb is red. There was also the attached note on the bin. Republic Services, you have ALWAYS been able to get my trash from that spot all the time. I am not moving my trash bins in front of the red curb thank you very much! Note to the reply from the business: If you guys didnt have a bot to send out copy and paste messages on here, I would be more than happy to "let you investigate", but probably like social media, you all will just do nothing. read more

Republic Services - Recycling Center Near Me - Henderson, Nevada

First time at transfer station was a 40min wait to dump. Last week...an hour. I've been in line now for 90mins. Could be weekend or 7am on a Wednesday. Doesn't matter. Just poorly run. The staff slowly saunter around with no sense of urgency or apparent aim at doing anything. Would be nice if they at least told those in line, "hey...we have to push the trash into containers...might take an hour or so". But nope. 100 trucks just sitting here all day...lined up around the block. No clue of what they're doing in there, other than taking breaks. read more

We just moved into our home a about 4/5 months ago. Our trash day is Wednesday and for some reason the recycling truck that comes by NEVER picks up our trash. We have called multiple times and yes, they send someone out next day, but they aren't addressing the problem which is that they skip our recycling each time. At first, i thought it might be because we over fill our recycling, but then I look around and our neighbors are literally placing their trash on the sides of their cans. I am not sure what the issue is but they can't seem to correct the problem. Why should I continue to pay for this service if they continue to not pick up my recycling. read more

Been living in Henderson for 3 years and this was my first time going to the local Republic Services location to dump excess garbage. I was in line for about 25 minutes which I didn't mind. Once it was my turn to unload, an extremely nice miss came over to help me remove the garbage bags from my vehicle. Smooth and and somewhat quick service. 5* read more

Republic Services - Facility where you dump/unload your garbage. - Recycling Center Near Me - Henderson, Nevada

I often drive down Eastgate Dr past the very long line of vehicles waiting to get into the transfer station and am discouraged to ever try taking anything there because it looks like it's at a standstill. read more

Watched them pick up everyone else's trash on my street today except mine. Drove right by my house skipping it entirely. Call and find out why they say they'll send someone out tomorrow read more

9.1 million dollar Company charges 200% on your bill if its past due,I see how they make money, By taking advantage with this COVID-19. I was out of the country and I came back to these 2 periods, $98 went up all the way to $350. No break discounts. I pay my service for 5 years and I never had a late payment. They had the all the wrong info on my credit card and they still charged. The lady i called from customer service better go find a Job in the gas station 0 customer service Horrible! pay your employees better so they're happy! I understand if you guys charge 30 dollars for a late fee but not 200 dollars, rats! read more

Out of 117 reviews on Yelp. Your company received approx 100 - single one star reviews filled with some type of complaints. It appears that the company uses a standard copy and paste response depending on what the complaint or compliment was. I am still waiting for a call from Sergio Lopez - supervisor/ mgr. I left a message on Friday and have yet to hear back from anyone. Another example of their lack of customer service. read more

This place is garbage! No pun intended. Workers must HATE their job. Pos people. This place really shows what kind of people are in this world. Really sad. I have a bill here. With my name. And my adresss. And my ID with my address ON it. Yet won't take it. They want to make it a huge big deal. read more

RS has a published bulk pick up schedule that they do no adhere to. Yesterday was the second time in 3 month they failed to pick up bulk trash. Customer service is non responsive. This company has a monopoly contract and acts accordingly. If I could give zero stars I would. read more

Republic Services - Missed bulk pick up - Recycling Center Near Me - Henderson, Nevada

I called twice about broken glass all over the road after recycle pick/up. This has happened several times. And it is happening in another community. It is a safety issue. Nobody has responded to my phone calls. This has now become an OSHA issue. read more

Simply The Best. Highly Recommended ,Total Professional. We Have Been With Repubic for Over 30 Years. Never A Problem. read more

I recently moved from Florida and I can't stand the trash service here in Nevada. They come only once a week and won't take anything that's not in their actual trash bin. I went and purchased an identical trash bin and they still didn't pick it up just because it didn't have their logo on it. It's honestly pure laziness and terrible customer service - like why I am paying you guys? In Florida you can literally set out a couch, oven, dresser, 100 trash bags of whatever, etc. and they will ALWAYS pick it up. On non bulk days, you can still have trash bags outside of the bin and they would pick it up. Icing on the Cake? Last week I set out a bunch of cardboard boxes which was clearly to be recycled and guess what... they took with their bulk trash services. Again, get out of the truck and take the 5 extra minutes to provide some customer service. If we provided this type of service at my work we would literally have no business, but hey, perks of being the only trash provider in the area. read more

Love this for me! all the recycling was in the recycling bin except the box I left on the side because it wouldn't fit. Woke up this morning to this mess. I spent an hour cutting up the box to make sure it fit in the bin. what was the point. Thanks! read more

Republic Services - Recycling Center Near Me - Henderson, Nevada

At one time, they would send out two different trucks: one to pick up the trash and one to pick up the recycling. Lately though, they have only been sending out one truck and the trashmen are emptying both the trash and the recycling in the same truck. So what's the point in separating the trash from the recycling if Republic Services is just going to dump everything into one truck? read more

I give Republic 3 stars because they are reliable. This is if your residential. If you're a business, that is iffy. My work numerous times has had missed pick-ups where we had to call them multiple times to resolve the same issue. Now if you have to call customer service for residential, may the lord help you! You will wait, and wait, and wait, and wait! In addition, they will ad nauseum ask you if you would like to call you back or stay on the line. It will not be in 5 minute intervals. It is more like 30 second intervals. Not only that, after they ask you once and reply 2, they will again ask you the same question. My only reason why they do this is the hope that you get annoyed and press 1 for the call back or that you step away from your phone and don't press 2 to stay on the line. Either way, they can have the call ended. So, I actually drove to Republic Services Office. I tell the rep Republic Services gave me two accounts with a credit being on the one account. Do I get any, "I'm so sorry!? Let me help!?" Nope! This rep treats me with utter ice. Ice cubes could take lessons. She acts as though it is my fault I have two accounts. She tells me she will put in a request that the payment which resulted in the credit to be verified it came from me. The credit that is under my one account attached to my name! But, the need to verify the payment?!?!?! Then she tells me, if it is verified the credit will be moved over to the second account. But, in the meantime I need to pay the amount owed before it's past due. Also, it's a huge office building servicing customers. Ask to use a restroom? "There's no restroom!" WOW!!!! read more

Sick and tired of Republic services I miss Silver State . I constantly have a problem with whoever the driver is for trash refuses to pick up the trash at least twice a month. However they always pick up recycle and this last Friday when I cut up Christmas tree was put in the trash neighbor said that the guy jumped out of his truck picked up the can & dump the can over leaving not only the cut up tree but trash all over the street that I later had to pick up when the neighbors came knocking at my door to tell me what happened. read more

This the second time in 2 months I've had to call for trash pick up They come Saturday and pick up recycling But didn't com back for trash Why should I have have to call for them to do their job It seems to be happening more often. Really frustrating. . Being the weekend all you get when you call is a answering service. Not helpful! read more

The mafia lives! These people are shylocks. They give us two weeks to pay our bill, and if you are one day late, they slap you with a ten percent fee. I was on vacation when my bill arrived; I paid it as soon as I got back; but my payment was one day late. They immediately slapped me with their late fee. It's an extortion racket! read more

On February 26 republic services trash truck was picking up our trash can and hit the driver's side mirror of our truck with the back end of their truck. The whole arm and mirror had to be replaced. The supervisor left his business card and gave us the name of their insurance adjuster. We were told to get the truck fixed and they would pay for everything. (All we had to do was call the adjuster since the supervisor had already seen our truck on the day it ha The accident happened on Tuesday, we had the mirror replaced on Friday and we received a check on the following Tuesday. Within a week we had our truck repaired and we were reimbursed. Very good customer service. read more

Worst service possible. If there was another I would use it. They literally knock the trash cans over all over the neighborhood every single Sunday and trash blows all over the neighborhood. They NEVER pick up the bulk pick up, I always have to call them to get them to pick it up. Worst service ever!!! I only write this after 4 years of sh*t service! read more

Beyond frustrated with everything about these people! From the extremely long wait times to contact anyone, things get said but they do not follow through, misinformation is given out just to tell people what they want to hear! Over a month and 2 bulk cycles, I was also told to put my boxes out midweek and someone will pick it up Lol (I fell for it like an idiot) now over a month and I wake up to see these dumb boxes that still aren't picked up. Just got off a 25 min call told my local office will call me back???? Wish there was other options this people are dumb and have no clue what's going on!!! There is no other options besides venting I guess!! read more

Republic Services - Empty boxes??! Why is this not getting picked up?!! - Recycling Center Near Me - Henderson, Nevada

I remember the days when you would leave a monetary gift for the trash man on Christmas, when you would offer him a water or wave as he picked up your trash but damn, when you come out to get your trash cans and see this... I know everything is automated now and the driver never has to leave the cab of the truck but come on. If you throw someone's trash all over their yard get your lazy butt out of the truck and pick it up. read more

Republic Services - Excellent service by good ol republic services. - Recycling Center Near Me - Henderson, Nevada

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I waited for two hours in line at the dump. By the time I was two vehicles away from getting in, the gate is closed. It's poor business to do that for people waiting in line. I see on the yelp reviews, that it's a common occurrence and the response is the same. Yet nothing is done about it. Republic Services needs to have a better way of using their dump without having long lines and turning waiting customers away. read more

Just have to let people know how fortunate we feel to be a Republic Services customer. We've lived in Henderson for 29 years, started service when it was Silver State in 1991. We've never had an issue with residential pick up, billing, any service needs or when using Eastgate location drop off for trash items. Our driver who picks up at our home is Donald and we think he's awesome! He is always friendly, dependable and provides best service ever. Our two small grandkids are usually here on his pick-up day and they wait anxiously to hear his truck come down the street! He always takes a few minutes to honk, wave, say hello and even takes the trashcan up the driveway for us old folks! We are very satisfied loyal customers. Thank you, Donald and thank you, Republic Services. read more

They are unprofessional and lazy. Scheduling to start service was a nightmare. First, they told me and my neighbors that delivery of approved bins wouldn't start in our new area for months, so we should purchase bins. Thank goodness I was too busy to actually buy a bin, because then the bins were delivered a few weeks later. Some of my neighbors wasted money buying their own, because after the approved bins were delivered, the pickup guys refused to pick up from the purchased bins! Also, my family was billed and paid for at least a month of service that didn't actually occur, and we never received a refund for that month. On a regular basis, the recycling pickup didn't happen. I recycle a lot, so a missed pickup was a big deal. Also, bulk pickups would only happen if I called to demand them, and sometimes not even then. This despite the supposed regular schedule for bulk pickups. Anytime one calls the company, the people have no idea what they are talking about. read more

So about every couple pick ups from Republic Services, all of my Henderson neighborhood streets look disgusting!! There are gross spots on the street that looks like some sort of liquids are dripping from the trash truck. There are drips from each spot then a big puddle where the truck stops at and it is all through the neighborhood. Not sure who is responsible for this or the clean up of it but I wish it would stop. The look and the smell is disgusting!!! read more

Republic Services - Out front of my house after the trash truck has come through, gross!! - Recycling Center Near Me - Henderson, Nevada

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4/27, I put my trash and my recycle can out for pickup on 4/28. The recycle was picked up but, the trash was not. This is the 4th time in 6 months they have missed picking up our trash can. I realize our street is narrow and they are unable to turn around so they have to back out and then back in in order to get the trash on our side of the street. On 4/29, I went online and filled out the missed trash form. Today is 5/2 and my trash (and my neighbors trash) is still out waiting for them to come back and pick up our missed cans. Needless to say, we will both be receiving a nasty gram from our association of our cans still being out. This is frustrating when you pay for a service and the service is sub par. read more

The trash collector still continues to move my trash can, he is not blocking the driveway anymore, but still moves the can. I had hoped if I ignored it and not make a big deal out of it then it would stop. I am the only house on the block that he does this to. His actions are clearly intentional. I know it is intentional and has nothing to do with saving time because he takes the time to bring my neighbor's trash can up into their yard (actually gets out f the truck and pulls up the can). It is just a shame that the driver is petty, I would like to be able to leave a positive review, but I haven't had one. All I can do is share the struggle, oh, and the videos. read more

Republic Services has been very deceptive in billing me for service when I am out of the country and not using their service and was told by their customer service that I could suspend service until I returned back to reside in my home. read more

They are great have always picked up large items such as couches and tables very good service what more can i say

I see there's a lot of one star reviews of this place. The Cheyenne location is currently closed, so it makes sense that there is a wait... to be honest I have never been to the dump and not have waited. Sometimes 2 hours... it's astonishing to me that people are surprised there is a wait? The gentleman who checked my ID and gave me my receipt was courteous, the workers who directed where to go were nice as well... we are all busy, it's hot, but I felt as though for how small this location is they did a good job. read more

The trash men that pick up trash in my neighborhood suck BADLY!!!! If they drop something on the ground they don't pick it up or they don't completely empty your trash can. This past week I just watched them take people recycled item and just throw it away with the normal trash. A trash guy came up to me one day and said that my trash can weighed to much. Really! I picked it up no problem but yet they won't life 50 pounds. These men need to grow balls and lift because that is your job. How about buddy lift? The driver doesn't help in my neighborhood, all I see him doing is eating and drinking while the other person empties the trash cans. When I called customer service to complain I got no help there, she made every excuse for everything I had to say. Such a bad business read more

Republic Services - This is the mess they leave every time! Absolutely ridiculous. - Recycling Center Near Me - Henderson, Nevada

It seems that at least once a month Republic Services manages to mess something up. Whether it is not taking all the recycles/trash, leaving boxes, or leaving trash cans knocked over. read more

Republic Services - Recycling Center Near Me - Henderson, Nevada

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The trash people that supposed to pick up my recyclables and trash are a bunch of lazy assholes. They can't get out of the truck and move my trash can so they can dump it into the truck. Just a bunch of lazy good for nothing workers who are getting paid good. Do your FUCKIN JOB!!!! If you guys don't want me to write a bad review than do your job. This time you guys collected the recycling bin and left a whole bunch of broken glass right in front of my driveway where I can puncture my car tire. Why can't they go back and pickup the mess they made. Total BULLSHIT!!!! What kind of customer service you teach your employees!!!!! If you don't want me to post any more bad remarks just your job!!!!! read more

Republic Services - Recycling Center Near Me - Henderson, Nevada

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Today I was outside & republic came to be do our trash cans. He put that arm on my neighbor's can & some of her trash fell out on the road. I asked my husband why he didn't pick it up he said they cannot get out of the truck. Really just leave trash all over the road. read more

Here's the deal. They switched to one day a week pickup (even though when you login to your account is says Saturday and Sunday for waste pickup), and they will not pickup any trash bags sitting right next to the can. So I call up and say, well not everything fits into the can. They say, "leave it for bulk pickup, which comes AFTER the first truck." OK, I say. So I leave out a few bags for bulk pickup and no one ever comes to get them! This has happened twice and customer service gave me the same "bulk pickup" line both times, with no one ever coming... read more

I can't give zero stars. It literally over an hour every time you have to smoke something. I've been sitting here in line for 1 hr 20 mins. It's been 45 minutes since I received my yellow dump pass,with two vehicles in front of me. What is the problem? Why does it take so long? Is it because of disorganization? Is it laziness? What is it? The fact that they can make you wait? Do they enjoy making people wait? Is it a power trip? read more