This company is a complete rip off and please do not ever go with them. We had their so called services for a few years and NEVER missed a payment and out of nowhere our bill doubled from $42 every other month to $87 every other month for no reason. When we canceled they charged us nearly $50 to pickup the cans and while disputing this they sent us to a collection agency. They also tried to charge us when THEIR OWN DRIVER cracked one of the cans when they slammed it on the ground with the truck in the winter time. Stay clear of this jokesters its not nearly worth their horrible services. Waste Management is the way to go read more

Terrible company! Needing a damaged recycling container replaced for over two months and still have not received one. Have called 6 or 7 times now. I do not understand why this is so difficult! read more

If i could give zero stars, I would. I canceled my service back on May 31 because after being a customer for 9 years they could only take $10 off my bill. I guess I should have figured out when I first signed up for their service they didn't even know the trash cans been delivered when I called after they didn't pick up my trash. I would think loyalty mattered to some companies but I guess not. I had to keep them for the next three months of service because I still would have to pay for it. When I called on September 13 about my cans still being there I was told that they would pick them up on Monday September 23. I repeatedly asked "are you sure the 23rd?" because that was 10 days away. I was repeatedly told yes the 23rd. The 23rd came and went and my cans were still there. So I called again and was then informed i had to put them on the street and that they would pick them up on the Friday 27th. I called on thursday to make sure they were picking them up and guess what, there was no record of it but they had sent me a bill for the purchase of the cans. The gentleman I talked to this time said he would flag it as a priority and have the pickup date Friday October 4. He actually gave me a case number so if i had to call back. The cans were actually picked up on october 4th but I had to leave them out all week just incase they came early. On october 24th I got a bill for having them pick up my cans and in that bill was a charge from the previous month that was for a fuel/enviormental fee for coming out to pick up my cans which had a late fee on it. So I called AGAIN to get that removed. The lady said she was going to but as of November 1st its still there. I am so tired of calling them and getting no where and just going in circles. I would never recommend them to anyone. I am so glad to be done with them!!! read more

Just received a notice of pick up days being switched from Tuesday to Friday, so we will have 10 days of garbage for next pick up. I really don't like having a Friday pick up especially in the summer because any cookouts from the weekend will be held over too long. We will be cancelling February 22, 2019 because we are paid up through February 2019. We have already checked with another company and they are cheaper and they also pick up one bulk item per month for free, something Republic started charging for. read more

I cannot even express how bad the service has been. Not even a 1 star. After numerous failed pickups and phone calls I decided to cancel my account in early May. I thought my problems were over. They charge $15 per can to be picked up when you close an account even after months of calling about issues. However as I'm not surprised they have yet to pick up their cans and it has been over 2 months. I have called several times and have been asked to put them back out the following week just to continue this cycle for weeks upon weeks now. I literally left the cans assessable out in my driveway everyday for 2 weeks but finally had to put them away because it was becoming an eye sore. Once again today July 17th over 2 months after closing my account they told me that they don't have me on the calendar for pickup. Considering I called last week on the same day because they were not picked up and they said they would reschedule it for today I'm not sure how it was not on the calendar. I have had to call nearly every week to get another one scheduled because they keep missing it. What's worse is that they have sent me a bill for $150 for the cans they didn't pick up. They owe me over $140 refund but won't give it to me until they pick up the cans to which they can't seem to do. I have been told countless times by a representative that they will escalate this to "Operations" and I would get a call back by a manager in 24 hours. Operations must not exist because I have never been called since the first complaint in March and they reuse to send to Operations when I call back each time. So here we go again. I will pull the cans back out of my driveway once again and set them out again next week and see if they finally disappear. Complete joke of a company. read more

This has to be one of the worst companies around. They missed my pickup and said they would send someone out. In two days I have called 3 times and the final time I called the lady said they weren't coming until next week. She seemed to think i should just be ok with no garbage pickup this week. I should just sit on this garbage and suck it up. When I asked for a credit she said it wasn't possible even though the franchise agreement for Oldham county clearly states a credit must be offered if a pickup is missed and the problem isnt resolved prior to the next pickup. That is exactly what's happening. It makes me sick tha I have to keep using this terrible service because imof a franchise agreement with the county. I would gladly pay more for waste management at this point. You may as well not even call the customer service line and just hope they pick it up next time. It just going to make you mad. read more