So now you have to CASH PAY ONLY $200 per visit and includes 2 prescriptions. What a bargain.read more

Booked an appointment time through their website. Showed up about 20 minutes before my scheduled…read moretime and there was no record of my appointment in their system. No idea what happened to the information I put in and uploaded through their site. I got the confirmation emails. But the receptionist was adamant. Got taken back after less than 10 minute wait which they get a second star for since it was still at the time of my appointment. Blood pressure, temp, O2 levels then into the treatment room where the same person who said I wasn't in the system asked me about my symptoms. Then just wait for the Nurse Practitioner. NP was nice, asked good questions, listened to the answers (not all of them do) and listened to my feedback. They had the script in stock so I walked out with the meds I needed, in under thirty minutes. Had the issue with the online appointment scheduling not been an issue this would have been a 5 star review.

Took over an hour, already 15 minutes after my appointment was supposed to start. She barely…read morestarted seeing if my insurance was accepted even though I called head of time. Took way to long, wasted time for no reason

They open at 8:00 AM…read more I made an 8:00 AM appointment last night, completed all the paperwork, etc. I was here at 8:00 AM when they opened. A second person came in at about 8:10 with an 8:20 AM appointment. A third person walked in with no appointment. No one else is here. None of us have seen yet. It's 8:33 AM. I guess the "urgent" in urgent care is rhetorical. What the actual fuck?! By the time I saw the PA it was 8:52 AM. In her defense and to try to find something positive to say, the PA was very nice. However, if I had an 8:00 AM appointment and showed up at 8:52 AM, I would be required to reschedule. The respect and civility in this situation needs to be a two-way street!

I told them why I was there. They had me fill out a mountain of time-consuming paperwork, charged…read moreme, and then told me they could not see people for the reason I'd shared when I walked in to begin with. They sent me to the ER. Don't waste your time or your money.

Carbon Health is my all time favorite Urgent Care! Everyone is super nice every time I visit…read more Office kept well and clean. Always nicely decorated given the season. The Nurse Practitioner took her time and asked thorough questions to make sure all my needs were met. Highly recommend this location and the one on Irvington!!

I've had to utilize Tucson ER & Hospital a few times over the last few months…read more Everybody here is friendly, compassionate, and proactive in addressing emergency needs. From the nurses to the doctors, they all care about people and being a safe and welcoming place to be treated. The wait to be seen and treated is quick. They want you feeling better as soon as possible. I 100% recommend this place.

Came in with what seemed to be their only patient at about 6am. Treated by doctor tarr with a…read moredisrespectful & dismissive attitude, no referrals despite us asking after they found multiple relatively common but serious internal organ issues. Did not listen or care about relevant medical history, seemed to have tunnel vision and became irritated at the patient for being low energy due to pain. We remained respectful throughout the interactions and continued to reiterate that we know it's complicated and they can't do it all, but would appreciate some guidance as young people new to the area. I am in utter disbelief at his lack of interest in providing--or even just pointing in the direction of someone who CAN provide--potentially life-saving treatment for a patient with serious internal organ problems. Very disheartening experience.

They are true to their word! The medical services I received were excellent. There was a problem…read morewith billing and I was due a refund. I wrote a negative review after I did not receive my refund. Nextcare read my review, contacted me and they took care of the problem and I got my refund!! 5 stars!!

I visited Nextcare in November. Provided my insurance information and was told that they were…read morehaving trouble with their system and therefore the billing to my insurance. I was asked to provide more proof of active insurance, so I showed the lady at the front desk my insurance app which showed clear proof of said insurance. I paid my $10 copay and went on with my day. Last month I got multiple emails and texts stating I had an outstanding bill of $320 dollars. I reached out to Nextcare through their 'contact us' form online. They said they were unable to verify coverage and to call my (now former) insurance provider. I called my former insurance provider and they once again confirmed I had active insurance at the time of service, and also stated that next care hadn't even attempted to bill for the visit. I replied to the first email I got from Nextcare (billingleads) to tell them I did as advised and never got a reply. I've tried calling the billing number and have waited on hold for more than an hour multiple times, with absolutely no answer. They are no longer responding to the 'contact us' online forms and they will not help me at the location. My former insurance provider wants to pay them. They just need to call the provider line I have given them multiple times to get their money. I'm extremely frustrated at this point because they refuse to communicate aside from sending me multiple invoices for money indo no owe them. This is an issue only they can resolve and it's impossible to get ahold of anyone.

Made an appointment last night, I was seen and given an RX within 30 minutes! Even managed to get…read moremy meds before the pharmacy closed at 10. Staff was accommodating, efficient, and so kind! Will definitely be back here for all future visits!!

I'm incredibly grateful for my first experience at this location. The provider Nick was supportive,…read moreand the medical assistant, Shane provided outstanding care. Shane was precise in reading my baby's pulse oximetry and Nick guided us to seek the proper treatment right away. Because of their professionalism and attentiveness, I don't think I'll take my children to any other urgent care. Also loved the friendly young lady with black hair upfront. Definitely recommend this location!

You know, most reviews at these types of places and at grocery stores and most fast food chains…read morewill be low stars. Only because many people will only write a review because they had a bad experience. I get that. But it doesn't speak for the hundreds and thousands of satisfied customers that have had positive experiences. So here's one of them. And it is also a new review since the last one was about a year ago. I had a really good experience. First of all, the waiting room is large. It is not a small urgent care where you are cramped in with all the other sickies. This, and I'm assuming all Banner Urgent Cares, have appointments and video conferencing. I make that call based on their app. I set up an appointment and was seen within 5 minutes of that appointment time. When I came, there was only a couple of guys there and they were having a conversation. I think they probably were waiting on a patient. There was a woman and her children that eventually came in, too. So it was not busy. The Nurse Practitioner's name was Debbie and she was cheerful. I liked that. I came in to make sure this cold wasn't turning into a sinus infection. She explained the symptoms of a sinus infection and I could immediately tell I wasn't experiencing one. She also wanted to make sure that I didn't want antibiotics as there was nothing that could be done for a virus. She was pleasant, upbeat, and a good communicator. She also didn't charge me for the visit since there was really nothing that she could do. Bonus! Not sure how an urgent care could get five stars. If I think of a reason, maybe I'll come back and change it to five stars. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I don't know if this place even deserves a star. These…read morepeople are awefull here expect the front desk lady she was very kind but other then that if there were awards for rude of the year this one takes 1rst prize. I'm absolutely shocked that doctor and the lady that takes you into the back would roll their eyes at me and my daughter and act as if they didn't want us there. I took my daughter to have one of her eyes checked. We followed all the instructions be there ten minutes early , wear a mask wonder how they treat people that don't have insurance probably even worse. They definitely are in the wrong field and should consider a career change.

My initial impression was very poor. The receptionist who checked me in did not have an ounce of…read morepersonality or kindness. No greeting, no smile. At one point I asked her to repeat what she said and she actually eye-rolled me when answering. When giving me back my insurance card and ID she threw them on the counter rather than handing them back to me. As it turned out, I was the only person in the lobby so it is not as if she was inundated with clients. The lobby was very nice and clean. The clinic was very modern. The doctor who treated me was very personable and professional. No complaints there! Going to the doctor is stressful at best for most folks. Having the first person that you interact with be so rude was off putting to say the least. I doubt I will be back.

I have a collections agency after me cause they billed me for an eye exam I did not take when I…read morewent in for minor eye irritation/infection. I have been trying to put in a records request for my records of that one and only visit and the website errors out. I have in put my info for request 5 times throughout the day, I contacted support and first one said they can't help me try this email, and no response from them all day. In addition the wait was super long. 5 min appointment billed almost $700.