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    Rescue Plumbers

    4.5 (51 reviews)
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    New repair doesn't use the correct valve or properly align the drain pipe with the W.H. Destroys symmetry & aesthetics.

    I called Michelle about a TMP valve their plumber installed a few days earlier. She is a fabulous lady who is competent, an excellent communicator & has a wonderful capacity for getting things done. She mentioned Joe would be out between 1p & 3p, which was fine. He arrived and I explained that the new valve he installed stuck out farther than the old one. Plus it bowed-out the drain pipe to which it was installed. It destroyed both the aesthetics and symmetry of the original setup. Joe was not concerned about any of that but did submit that "he was the best there is, & he guaranteed it." He was getting a bit testy & I could see that further conversation would be useless. The discussion was terminated. I'm sure you can see what's coming. I'll probably have to hire & pay a new plumber to correct this situation. In the below pics you can see how nicely the original TMP valve and drain pipe line-up. The next two illumine the new install. The valve (not the correct one) & drain pipe stick out from the water heater - ouch, not attractive or symmetrical. I next heard from Victor, the owner, and he was just as adamant as his employee. Even though the work is 100% guaranteed neither party wanted to do anything to resolve this issue. Thankfully, the California Small Claims Court is still a dependable source for seeking remedy. Thank you, for taking the time to read this review. I hope it proves helpful. Read less

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    1 month ago

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    2 years ago

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    5 years ago

    We're loyal customers of rescue plumbers! Working with Michelle and Joe is a joy! Their work is unimpeachable.

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    4 years ago

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    4 years ago

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    3 years ago

    Business owner information

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    Victor S.

    Thank you so much for your review!!

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    7 years ago

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    3 years ago

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    6 years ago

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    8 years ago

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    12 years ago

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    12 years ago

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    7 years ago

    Great and profesional service. Thank you for coming to the rescue! I'll recommend you to my friends and family!

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    12 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    8 years ago

    I made an appointment with this company and they came on time. Victor was professional, with a clean uniform, and kind. I would recommend.

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    8 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    9 years ago

    Excellent service and price on water heater install (after 5 pm on Friday). Definitely 5 star service. Thank you Joe!

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    6 years ago

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    Page 1 of 2

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    Review Highlights - Rescue Plumbers

    Joe patiently explained everything and walked me through my options--even though, frankly, none of them were very appealing.

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    Thompson Family Plumbing & Drain

    Thompson Family Plumbing & Drain

    (193 reviews)

    Once again, Thompson Family plumbing came through. As a single, female senior citizen, so many…read morepeople/companies will take advantage of your lack of knowledge. But not this company. Every single time over the 10 plus years I've used them the technician has explained in layman terms what's wrong and what my options are. Today was no exception. Noah came out to replace a hose bib. Very simple (so he said lol), very quick and professional. Thank you again Noah!

    They really deserve a no star rating way over price for the small job that needed to be done the…read moreguy they sent over was an experience trying to up charging by trying to snoop around my house, looking for things that they say that they need to fix in order to do the job red flag if they ask you if they could look around and check the pressure of water around your house call hitt plumbing they're the best i'm adding this to your response you don't have to validate me as a customer you sent over a young boy with tattoos all over his neck, trying to scam us out of $1300 because we didn't have an expansion tank on our hot water heater you were called to cap a line outside on the rain bird system and then you tried to bully us and didn't wanna leave our property and your husband kept bothering us and calling from different numbers. You're lucky I didn't report you and you're lucky your employee made it out of my property you were told numerous times to leave. You're lucky this in escalate to any further.

    Cisneros Brothers Plumbing

    Cisneros Brothers Plumbing

    (554 reviews)

    What started as a simple water heater repair turned into a much larger--and much-needed--home…read moreproject. Devin initially came out for the repair and quickly realized there were additional issues that needed attention. I was hoping for the less expensive option, but after a thorough inspection, Devin and Abrham identified problems that could have cost me much more in the long run. Both Devin and Abrham provided outstanding customer service and made me feel comfortable throughout the entire process. What I thought was a minor issue turned out to be a serious problem--my home was essentially creating its own lake in the crawl space. Fortunately, their team responded quickly, completed the work the very next day, and even went above and beyond by providing a few extra services. Homeownership always seems to come with unexpected challenges, but I'm grateful I called Cisneros Bros. They handled everything professionally, communicated clearly, and delivered quality work. I highly recommend them to anyone looking for reliable and trustworthy service

    It was time to have our septic tank pumped, so I made sure to do my due diligence. After reading…read morethrough reviews on Google and Yelp, I decided to contact Cisneros Brothers based on their consistently excellent feedback--and I'm very glad I did. I first called on 4/13 and spoke with Caroline, who was incredibly personable and transparent. She clearly explained the pricing structure: $475 if the digging to the tank cover didn't exceed three feet, and $50 for each additional foot beyond that. I really appreciated her honesty upfront--it's refreshing not to be surprised by extra charges after the work is done. She also let me know that a complimentary camera inspection would be included after the service, which added even more value. On the morning of 4/16, I called again because my wife likes to prepare meals and beverages for workers, and we wanted to know how many people to expect. I spoke with Yasmin, who was upbeat and friendly. She let me know that a crew of three would be arriving and that the service would take about two hours. She also updated me that the arrival window had narrowed from 8 AM-5 PM to 8 AM-noon, which was helpful for planning. The crew arrived later than planned (no big deal), led by manager Nate, supervisor Lance, and a trainee named Hector. It was clear right away that this team, assembled by their "big boss" Arelic, was professional, knowledgeable, and respectful. I had several questions--probably six or seven--and each one was answered thoroughly in a way that was easy to understand. Nate even took the time to draw a diagram on his tablet to explain how the underground system works and what they would be doing. At one point, Nate had to leave for another job and confidently left Lance in charge. That alone spoke volumes about the trust and teamwork within the company. Lance did an excellent job leading the operation and ensuring everything ran smoothly. I also appreciated how he mentored Hector, making sure he followed all safety procedures and even offering him praise for his work. That kind of positive reinforcement says a lot about the company culture. Overall, I was 100% satisfied with my experience. From the first phone call to the completion of the job, everything was handled professionally and with care. I highly recommend Cisneros Brothers to anyone in need of septic services.

    Helping Hand Plumbing & Drain Services - Pressure regulator and ball valve installation complete.

    Helping Hand Plumbing & Drain Services

    (53 reviews)

    Ralph and Rita to the rescue once again…read more My (only) six-year-old water heater's pilot went out. In the old days, I would run down to Lowe's and pick up a thermocouple and install it myself but I was brought up to speed by Helping Hand when they informed me that my water heater model required a different kind of part, a "thermopile" that must be ordered out of state. After waiting two days, the part came in, Ralph and Rita came out and.....the part was still unable to resolve the issue due to a low voltage reading. This meant that I would have to keep ordering other associated parts until the problem would be resolved. Ralph also discovered a separated baffle which should have been attached at the top of the tank, resting at the bottom of the tank, with no way to reattach it, which really was "baffling". He kindly suggested the possibility of having an entirely new tank installed, one where if parts were to fail, he would have access to replacing them locally. As it was suggested, so it was accomplished. They were kind enough to go out and obtain a new water heater and accessories that same day, diligently working into the evening after a long arduous day from other jobs prior to mine, until the install was fully finished. Once again, it was a friendly and professional experience with efficient, thorough and desired results from start to finish.

    100/10!!! Fast and friendly service that I don't believe can be beat! Our sink had clogged…read moreresulting in our dishwasher backing-up/leaking and what we thought was gonna be an expensive and timely repair ended up being a quick and painless fix. Beyond happy with the service and price, couldn't ask for more reasonable pricing from nicer people, truly a high desert gem!

    Fairway Plumbing

    Fairway Plumbing

    (40 reviews)

    Fairway Plumbing was fantastic from start to finish. When I needed my Hot Water Heater replaced due…read moreto age. Derek responded quickly and arrived right on time. He is professional and very knowledgeable... The pricing was completely transparent, he was way less than other Plumbers, with no up charges. Everything was included in the price. He will soon set 3 new toilet for me too. Happy to have found an Honest and great Plumber...Highly Recommend.

    Best possible plumbing experience. After noticing water…read moreseeping through the flooring in my hallway and bathroom I received estimates from multiple plumbers before being referred to Fairway Plumbing. The previous plumbers who came to my home went with the "worst case scenario" estimates, getting me as freaked out as possible about the extent of the damage, the scope of the repair, and of course the cost, which in every case was far more than Fairway ended up charging me. Plumbing repairs are not inexpensive, but there are many (local) plumbing contractors who will use scare tactics to get you to spend as much as they can squeeze out of you, preying on the assumption that you don't know anything about plumbing. When Fairway came out to assess the situation (slab leak), Derek found the problem, showed me where and what it was, gave me a couple of options, and made some suggestions. The repair was completed as discussed, reasonable time, clean job. The price for the job is the price for the job, no bullshit. Also, prior to the estimate appointment Derek gave me a tip that likely saved me a bunch of money on my water and gas bills while I was waiting for the repair. Not one tech from the other companies made that one simple suggestion, which is testament to the fact that Derek is a contractor with integrity.

    Rescue Plumbers - plumbing - Updated May 2026

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