My son and I came out for a visit to WSU. We were met with a smile and the nicest staff I've ever experienced. They were so accommodating. We had a small technical issue with our television, and it was fixed immediately. If you're visiting campus, I highly recommend this hotel! Tip: call ahead to reserve your shuttle from the airport. It's free, but the website does not say you have to make a reservation. The awesome friendly staff are the drivers. read more

Booked the room over a week ago. Arrived tonight to check in at 4:45, and the rooms are not ready. Was told they would call me when the room is ready. Only 1 person checking in guests at the front desk, with a line of 15 people. What's happening to Marriott? Service is slipping fast read more

I came in after 11 o'clock tonight. The front desk lady was rather polite. I travel all day. It was 2 AM and she's giving me the third- degree quiz me and everything totally doesn't know that I'm a Marriott Platinum elite member. read more

I am VERY picky about cleanliness!! VERY!! If at all possible, I check rooms out before I rent them. I want CLEAN, and I do not want to detect any odors when I step inside (I loathe smelling disinfectant spray - or worse!). This Residence Inn meets my standards! I have stayed here twice and have been very satisfied. The rooms are simple but nice. I haven't needed a kitchenette but it would be useful for a long stay. I like that the floors do not have carpeting. As this is a college town I considered that it could be noisy, but both stays were quiet. The employees have all been very nice. A+ read more

they threw away my food and drinks from the room when I was at work when I specifically asked them if I could keep my food in the room. it's ridiculous because it's an extended stay. read more

This hotel is actually on the WSU campus, although the hotel parking pass won't work on the WSU campus parking lots. It is easy to walk from the hotel to the school buildings. The hotel also provides with free shuttle bus to take us to any spot on the WSU campus. When I booked this hotel online, I wasn't too impressed by the photos. However, when we arrived our studio, we got a big WOW! The hotel studio was very spacious, and the kitchen was a full kitchen with everything equipped. If you are visiting your kids who study at the WSU, you can make them dinner here. Everything was very nice, just like what you would have at home. Although I did not cook during my stay, I did bring some to-go food back to the hotel and used the plates and the utensils provided by the hotel. I felt like I was eating at home. The bathroom was also spacious. There's only a shower, no bath tub, but it's okay for me since I am a shower person anyways. Because it's a studio type of room, the living room area and sleep area were separated, which was good as people who want to watch the TV won't bother people who want to sleep. My son even brought in his electrical keyboard to play in the living room area. Yes, the space was big enough to include a full size keyboard. The breakfast was pre-packaged food such as bagels and sandwiches. They were served warm on the food warmer. While we were a bit disappointed that we couldn't customize as we normally do at most hotels, we did understand that this might be the way to prevent COVID. Finally, the staff was very friendly and helpful. I really have nothing to complain about. If you are visiting the WSU, you really should consider this hotel. read more

Residence Inn by Marriott Pullman - Kitchen in the studio - Hotels Near Me - Pullman, Washington

We will be back! Great room setup. Great support team who provided fresh towels when needed. The location is close to the stadium. The "sister" location had food and drink. read more

I never stayed at this hotel, but I am writing a review anyway because of their thoughtful customer service. I booked a one-night stay at this hotel earlier this month, but on the night before the arrival date, I found out there was a wildfire close to the facility, and the air quality forecast painted a horrible future (red alert). As one of my family members has a severe respiratory condition, I had to cancel the trip. I didn't have high hopes, but I called the facility, explained my situation, and tried to see if I could either get a credit for a later date or get a refund. Lyndel was very sweet. He explained to me that he did not have the authority to cancel the reservation but gave me his GM's (Jessica's) contact info. Jessica replied to me with a very kind letter the next day and promptly helped me cancel the stay without any penalty. read more

This place is a great place to stay when in Pullman. The rooms are comfortable and clean, and the staff are friendly. They have a nice breakfast, covid style. It's more like a take out but you pre-order. The pool and hot tub area are open, as is the fire pit area. The area is super quiet. Follow the sidewalk down the hill for a lovely walk around the college. read more

This was nice until we took a shower. There was no shampoo or conditioner. The shower curtain was full of mold and mildew. They were less than helpful when I ask for curtain to be replace and supplies to be stocked. read more

Residence Inn by Marriott Pullman - This is our shower curtain. Mildew and mold all over it, we asked for it to be changed out in the morning and it was not changed that day. - Hotels Near Me - Pullman, Washington

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We are currently staying here and where do I begin. Check in took over 30 minutes. Not that big of a deal. The kitchen was filthy; dirty utensils, plates, and cookware. The last time we stayed here, the kitchen was much more complete. We stay here to cook meals but there isn't enough cookware and utensils to do it. We were able to have those items brought up. The security door at the bottom of the stairs literally has no lock. Anyone can help themselves. Found a crushed up can of pringles in the couch...crumbs everywhere. read more

The big reason was a lack of pillows. When we requested more, I was asked to walk down and get them. Which I did. Then was informed they were out. Breakfast was poor at best. Beds are hard. read more

Beautiful hotel - my room was huge, spacious and extremely clean. I came graduation weekend and it was a mad house, but the customer service was excellent. The hotel was very quiet and within walking distance of the WSU gym/coliseum (where graduation was). Super convenient! I forgot toothpaste and they brought it up immediately (I was in a rush for graduation). I had to leave at 4am to drive to Spokane, and Matthew was fantastic upon check out. I needed a STRONG coffee for the 1.5 hour drive, and he wheeled out freshly made coffee just at that time, which I was super appreciative of (double fisted). Great hotel - loved it! read more

Nice area close to WSU stadium and Gym if down there for that. I had 3 problems though...1 breakfast was not the best at all and a lot of things were out and they were waiting on the truck 2 hot tub was closed on Sunday night bc chemicals and Saturday night kids were jumping in and out of pool and hot tub so really couldn't enjoy it to relax. 3 on the day of checkout after I got back to the room from breakfast 2 kids say they "found a key and were going around testing all the doors to see what room door it opened" now if that is not a safety concern I don't know what is. I packed our things and left IMMEDIATELY! My gf had literally a panic attack from that. Had to spend about 30 minutes in the parking lot to calm her down so she would be able to drive. Nice looking hotel around great scenery but these last few days reminds me why I go through the troubles of renting a house from bro instead of staying at hotels. read more

In Pullman, Washington, this is THE hotel. Not only is it the only hotel actually on the WSU campus, it's also the newest and cleanest in town. Plus, there's a free shuttle to/from any place on campus or the nearby Pullman airport. The tiny lobby bar is tiny, but the bartender is a total gem with the best pours of drinks I've had ever ... ever. My nightly Gin & Tonic regimen was basically Gin & a splash of tonic. Perfect! It also seems like they have lobby events most evenings. The two coolest were free S'mores one night and the Southfork Public House Food Truck serving up Cougar Gold Mac & Cheese another night. I had the pleasure of staying here for a couple visits to town over a couple weeks and it was a good hotel for anyone doing business at WSU. My room was clean and new with a Kitchen, swivel TV, and large cool glass shower. The only annoyance was both rooms had full size refrigerators that were ridiculously loud ... so, I unplugged them and enjoyed a good nights rest. The on-site Fitness Center is a-ok while the Business Center is just a computer in the lobby next to the bar. Finally, breakfast was fast and free. DIY Waffles, fresh bananas, and scrambled eggs were the highlights. When it came time to book my next trip to Pullman for business, there was no doubt where I'd be staying ... THE hotel ... the Residence Inn Pullman. read more

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Fresh, crisp and modern! The Marriott bed and pillows are fantastically comfortable, the rooms spacious and modern. My room had a large living room with big TV and a private bedroom with another TV. Posh. The only glitch is I couldn't connect to the internet in my room. When I finally did, I lat found out that I had to pay. Nearly all Marriott' s fit wifi to Elites. So the fact this property isn't that generous should be clearly displayed on the sign-up website. The barroom is very cool, sleek. No bathtubs here. And no shower curtain, just a pane of glass which I like a lot. But new building glitch, the toilet wouldn't flush well and despite the cool factor if the shower, the water pressure was very low which as we all know, is the key to a good shower... Overall a great stay, but not without a few problems . read more

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Sub par hotel with extortion pricing even as a loyal 20 year titanium elite member. Location is solid but the costs far outweigh the ridiculous pricing and unfair cancellation policy. read more

This is my favorite hotel in Pullman! It is typical for a Residence Inn, but that is good. It is clean, quiet and is in the best location as it is on the edge of campus. Though it is close to "Apartmentland", I never hear parties. That is probably because a WSU graduate apartment is next door. They offer a shuttle to the airport, but I have never used it. I do see it at the airport each time I fly in. read more

It could have been better. I requested an accessible room and I asked the female staff member. She looked and confirmed it. I went upstairs and it was not accessible. Obviously, she did not know what she was doing. Then, the room was very dirty. It was not cleaned properly and they did not have another room available. I had to use a towel and clean the bathroom. Also, you could feel the dirt in the carpets, yuck!! The towel was so dirty so that is how I know they don't clean properly. We will never come here again. Please management, hire competent employees. I have never seen this in a Marriott hotel. read more

Pricing gouging at its finest. No amenities, no bar, no dining, no sitting in the lobby, no fire pit, no hot breakfast. Location good and room nice. NOT WORTH almost $300 a night. If you can't offer your amenities then lower your price!! Customer service is very nice. Nothing is even going on this weekend for an excuse to price gouge. Paid $280 with tax. By now ( a year into the pandemic) hotels have worked out still having hot food items for breakfast. At almost $300 a night there should be more than cereal bars, fruit and yogurt for breakfast in the morning. It's not hard to make available something like a Jimmy Dean breakfast sandwich to warm in your room, hot oatmeal, pancakes and more. Have one person manning the breakfast area to serve. Super disappointed. Plus you could sit nowhere in the lobby or hotel other than your room. Our bedroom for three people came with two pillows total. While the front desk was happy to get more bedding it seems like the bedroom should be ready to have three people sleep there not make us get extra items in order to make that happen. Stayed at Holiday Inn next night WAY BETTER VALUE and hot breakfast for our money. read more

A customer service review only. My travel plans changed. The staff and manager were courteous and understanding and generous in resolving my problem. The manager mentioned that my safety was more important to her than this or that hotel policy. Good people, oriented toward good customer service, usually means a quality hotel stay. read more

Nice facilities and everything is open -- pool, bar, etc. But if you're expecting even a minimum of people to comply with state law and many, many posted signs look elsewhere. I do feel for any employees who are put in a position where they have to enforce mask-wearing (hence only deducting two stars instead of absolutely flaming this place) but they're not making any effort at all. And Pullman has hit an all-time high in COVID cases. I've seen more mask wearing at hotels in TN and NC. read more

Recently stayed here for a business trip, and thought it was a great hotel (especially since there is not a lot to choose from between Pullman and Moscow). I like that the new Residence Inn's are shooting for a "boutique" feel to their decor, and it's definitely an upgrade from the older Residence Inns. The hotel staff was incredibly helpful and friendly, which really made my stay more enjoyable. Room was clean and nicely laid out, with a full kitchen and living room area. Bed was really comfy, and shower had good water pressure, which are two things I always look for. Great location to WSU (within walking distance), and they also provide complimentary airport shuttle service, which came in handy since a flight I was on got cancelled, and I had already turned my rental care back in. Overall, a great hotel that I would highly recommend for this area. read more

Great stay and convenient for business on WSU campus. They have a great full breakfast, coffee is always available, rooms are nicely appointed and the bed provides Marriott sleep. A full kitchen in the room includes a dishwasher, which is a rare touch. The room also has a shower-only set-up; the water pressure is a little underwhelming, but it's stylish. The bar pours generously, and the hotel has nightly lobby events. The airport shuttle is convenient and present for all flight arrivals. For departures, the hours listed at the front desk deviate from the actual schedule a bit. All employees save one that I encountered were incredibly helpful and friendly. The girl working the front desk on the morning of 8 October - Shawna, I believe - needs some retraining on customer service. She was surly, rude and her general attitude communicated that everything she did was a very inconvenient favor for the customer. A shame as everyone else - from the shuttle to the front desk, kitchen+bar - were gracious and welcoming. read more

Stayed here for my boyfriends birthday and it was really nice. We weren't able to check on til 5, which is after regular check in because they were short staffed. They were kind enough to give us a complimentary drink. We were really excited about the breakfast in the morning but sadly the waffle machine wasn't out, the rest of the food was good though. The room was really nice with a kitchen, the only downside is that the kitchen didn't have a stove. Overall a great stay. They have high quality shampoo, and conditioner which was a nice change! The bed was also very comfortable and the ac worked great! Highly recommend. read more

Had a great dinner with my Exec and VP who flew in... I will admit this is the first trip that I am a little homesick (and I do know why) got into my hotel room and saw this note! "Thank you for staying with us! If there is anything you need, please do not hesitate to ask. I hope you are enjoying your time in Pullman. Have a wonderful rest of your day. Your Housekeeper Celeste" It actually made me feel a little better! It's little things like this that melt my heart! To the nice lady Celeste that took the time to write that note God Bless You!! read more

Residence Inn by Marriott Pullman - Hotels Near Me - Pullman, Washington

While the location is a little far from campus, it's a great facility. The breakfast is better than most hotel buffets. I really enjoyed the bar, but was surprised it isn't open on Sunday nights. The staff is very nice and it's very clean. My one negative (besides the bar not open on Sunday) is there is only one ice machine on the ground floor. This place books fast during popular weekends during the school year. The rates climb pretty high, too. But it's one of the best places to stay in Pullman. read more

Residence Inn by Marriott Pullman - Hotels Near Me - Pullman, Washington

This is really a fabulous place to stay, set aside from many other Hotel experiences by BOTH the clean and new accommodations BUT exceptionally friendly staff. We've been coming here for 4 years as our daughter is a WSU student. She'll be graduating in a few months so as odd as it sounds we'll really miss staying here. Thank you Residence Inn for so many wonderful years as a 2nd home! read more

First thing, Jacob was amazing. They were busy and he was hustling. So, kudos!!! He moved me because the bathroom was dirty and was accommodating regarding the lack of amenities and lowered my room cost. I get that they're understaffed due to Covid 19, but when cleaning, they need to be meticulous. Dirty dishes in the dishwasher, and some unknown red/rust colored substance on the wall by the door stop in the kitchen. Rates are a little pricy for what you're giving up in amenities. No breakfast, no internet tv, pool, gym, etc. You get the point. I understand all those things. Just please make sure things are cleaned throughly, especially in this uncertain times. read more

Fairly new hotel with modern design. Clean and spacious for this level/type of hotel. Front desk rep was very courteous. Super close to WSU campus. Only issue was shower design. No door so water does get onto the bathroom floor. Shower head wasn't great with water pressure. read more

A hidden gym in Pullman. I grew up in Pullman way way way before this place was ever built. So close to campus you don't need to rent a car. The hotel van will come pick you up at the airport and whisk you wherever you have to go. The rooms are spacious and wonderfully designed. The breakfasts are incredible. you can get a room that comes with breakfast or are you can go down and order right off the menu. It's the new Marriott design and it's wonderful. The customer service is over the top. And did I mention campus is only a block away. So make your reservations early becauseIt's hard to get one there are two Marriotts right next to each other so look on the web and see which one you want they're both spectacular and very new to Pullman. Lots of parking big RV spaces and right next to the football field the baseball pit field and the newly redone golf course read more

Couldn't express how thankful we are for the employees at residence! We are currently living here because our apartment isn't ready and as frustrating as it may be. The employees have been very accommodating and understanding of the situation. Living in a hotel 3 weeks into school isn't the more ideal situation, but they've made sure to make it as smooth as possible read more

Great location on the WSU campus. New building, very clean. Great customer service. Pool, Fitness room, and evening reception with drinks and appetizers. Would definitely recommend if visiting WSU. Within walking distance to sports venues. read more

The property is nice and is obviously the best in Pullman. The problem is they take advantage of their customers during football season. I am perfectly fine with paying a premium for busy weekends but to charge, $375 per night which is 2 1/2 times their normal weekend rate is a rip off. Heck I was in Chicago this week and my rate at the Drake Hotel, a luxury property, was $195 plus taxes per night. As graduate of the Hotel & Restaurant Administration program at WSU I understand making a profit, however,this is pure thievery. Hopefully there will be more Hotel/Motel chains coming to Pullman. Competition is a good thing and I am confident the Residence Inn will be less likely to fleece their incoming visitors. read more

This new Marriott Residence Inn is very nice! Rooms are equipped with everything you may need. Shower is awesome! Breakfast is different daily. One breakfast we had eggs florentine, which was so good. Really enjoyed our 5 day visit. The indoor pool is huge with a nice hot tub. This is a great addition to Pullman! read more

Residence Inn by Marriott Pullman - Hotels Near Me - Pullman, Washington

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I recently stayed here. I thought the building lobby area was very nice and contemporary. The decor throughout was great. They also have a full hot breakfast that was included with our stay. I was apprehensive to try anything that was not prepared and packagrd offsite. I was concerned about the cleanliness of the kitchen after seeing how dirty my room was. The place is brand new so there was no reason for me to smell and see black mold/mildew in the shower area. There were also splatters of different colors on the shower walls. All of the shelves in the bathroom were coated in dust. I will say that the contemporary design looks like a logistical nightmare for the housekeeping staff but it looked like the person assigned to my room took a nap instead of cleaning. It was sad to see a new buisness in my community with so much potential would have such low standards. read more

Nice hotel! We stayed in the King one bedroom suite, which was extremely spacious. The bed was very comfortable, and the bathroom was nice also. Good breakfast as well. Friendly and helpful staff. I would have given 5 stars, but the bathroom was not cleaned when we arrived. read more

The people and facilities at this hotel are awesome!!!

I recently had my wedding in Pullman, WA with the majority of the whole wedding party and guests being from out of town, we all stayed at the Marriott. I can't think of a negative thing to say. The rooms were very spacious and clean, staff friendly and accommodating, full on continental breakfast every morning that was delicious. I would recommend this hotel to anybody. Also, we had our rehearsal dinner at the hotel -catered by Banyans -and it was simply amazing. The room it was in was the perfect size, the food was great, had a plug in for our iPod to play music. All in all great weekend at the residence inn Marriott!! read more

Stayed here for two weeks and it's probably one of the best hotels I've stayed in. The hospitality is amazing. Employees are friendly and caring. They make sure you're needs are taking care of and give great recommendations as far as things to do in the area, restaurants, bars, etc. the hotel bar doesn't have a huge selection but it does have a great selection. The bartender Nisa Is great! Will definitely be coming back again. read more