I don't even know where to begin. Words honestly don't do this experience justice…read more From the moment I walked into IN Lighten Wellness, I felt comfortable, safe, and genuinely cared for. Every single person there -- Travis, Sandy, Mark, and the entire team -- is beyond incredible. So warm, so kind, so welcoming. You can feel immediately that they truly care about you as a person, not just a patient. The ketamine experience itself was absolutely unbelievable. Every single session, every single week, brought new clarity, new understanding, and multiple breakthroughs that I never thought were possible. It felt like layers were peeling back -- things I've carried for years finally made sense. I've never seen my life so clearly. I can say without hesitation that this experience has changed my life forever. My perspective. My marriage. My relationships. Everything. I feel lighter, clearer, and more grounded than I ever have. I'm beyond grateful. If you find yourself in a tight spot... a dark place... or just searching for answers -- this is the place to go. I am forever thankful for what IN Lighten Wellness has given me. If you're on the fence or even just thinking about it, please reach out. I promise -- promise, promise, promise -- you will not regret it. From the bottom of my heart, thank you. I will always be grateful.

This place is seriously changing my life! The staff was very professional and understanding and the…read moremusic that they made me listen to while I have my appointment each week is very calming! They seriously take care of their patients really well, especially if they're dealing with severe anxiety, depression, PTSD, etc.

JC in your lab deserves a raise! I came in today to have blood drawn. She was happy, chatty,…read moreengaged, focused, efficient and thorough. I don't think I was in her office over two minutes and I'm not exaggerating. Not only that - I never felt a thing! I had to ask if she had inserted the needle and by the time I asked she was finished! Thank you for hiring such great people! Thank you JC!

I used to be the biggest supporter of One Medical, always encouraging everyone I knew to try them…read moreout. After they were purchased by Amazon, things took a turn. To make a long story short, here is are bullet points of what occurred: 1) Reached out to OM to ensure they accepted the new insurance plan I was considering. I was told by TWO different employees that they accepted it. 2) I used this insurance to see my doctor several times over a health concern. 3) Received a bill stating I would need to pay all out of pocket because OM didn't accept my plan. 4) Reached out to various departments at OM asking about this. After several attempts and many delays in getting someone to respond, I was finally told to speak to the office manager. 5) Office manager informed me they would look into it and see what could be done. Few weeks went by, no response. Reached out various times and finally heard back from a new office manager who told me she would look into the issue. 6) Several more weeks went by and still nothing. Left messages and emails and after about 4 months of this, was told I would need to speak to my insurance since they couldn't help me. 7) Due to the amount of time between having received the initial bill and finally being told I need to figure it out myself, I asked for them to please not send the bill to collections since I am very aware that medical offices will quickly take this route. 8) Was informed that they had already sent me to collections and there was nothing they could do about it and didn't even try to make it right by offering to refund my membership or anything else. 9) Had to pay the full bill through a collection agency which has now affect my credit all due to their staff being incompetent.

I initially had a positive impression of this practice and Kim, the appointments themselves were…read moregenerally productive and the she was personable. Unfortunately, the experience outside of scheduled visits was consistently frustrating. Communication was difficult, unprofessional and there was very little flexibility or urgency when issues came up. During a recent medication shortage, I needed help transferring a prescription to a pharmacy that had it in stock. Instead of being handled efficiently, the process felt unnecessarily rigid and added a lot of stress to an already difficult situation. The most concerning part was how my care was ultimately handled. I was dismissed as a patient via text message while waiting for a scheduled telehealth appointment, without clear guidance on continuity of care or next steps. I had previously removed a review in an effort to de-escalate, but the way this situation was handled confirmed my concerns. Overall, I would recommend others carefully consider how important communication and follow-up support are when choosing a provider.

Terrible Patient Care. Kim's admin assistant is rude and refuses to communicate. Been trying to get…read morea prescription refilled for 3 weeks and they've been uncooperative, irresponsible and unprofessional. Run fast and far away from this place.

His hypnosis didn't work and he cancelled an appointment then never called me back or answered my…read morecalls when I tried to book my last two appointments.

Because of the chemo I haven't been able to eat for months. I have a PEG tube for tube feedings. I…read morewent to doc hypnosis. I'm eating again. OMG it feels so good to eat. My oncologist was really concerned because my weight loss has been drastic. I'm gaining again slowly. I'm grateful to this hypnotherapist. I honestly didn't trust that it would work. I'm a believer. I'm passing his cards out to everyone at the cancer center. He's amazing.

If you value your time, look elsewhere…read more I've been a loyal One Medical patient since this location first opened, and for years, it was truly exceptional. Dr. Jones is a fantastic physician--attentive, thoughtful, and genuinely cares about his patients. Unfortunately, the rest of the operation has completely fallen apart over the past year, and the experience no longer reflects the high standard of care that once defined this office. The administrative side has become a mess. On multiple occasions, I've arrived for appointments--lab visits and provider visits alike--only to find that staff weren't even on site. No phone call or text to notify me that the appointment needed to be rescheduled. This has happened three times in six months. Between taking time off work, arranging childcare, and driving across town, it's incredibly frustrating and a huge waste of time. What used to feel like a concierge-level practice now feels like an afterthought. The lack of respect for patients' time and the repeated scheduling failures make it impossible to rely on this office for consistent care. I don't know if it's a management issue or fallout from the Amazon acquisition, but either way, this location no longer delivers the quality or professionalism that patients deserve. **update: you will see response below from OneMedical. This is a perfect example of this going downhill. They have all the info they need - why am I wasting MORE of my time regurgitating it to their email inbox. Just acknowledge that you have fallen apart and fix it. My family is leaving the practice - but maybe you can Do better for future patients. **

Unless you have insurance that covers literally 100% of your medical care and every single visit, I…read morewould RUN from this practice. I'm a generally healthy person with no complaints who is on a couple long-term maintenance medications for stable conditions. Not only did they require multiple appointments for simple prescription refills, but they then coded these visits as high-complexity - despite the fact that I didn't request them, I had no complaints, and all I needed was a prescription refill (for frame of reference, my previous provider wrote 12-month prescriptions for the same meds). I was billed $176 for each of the virtual prescription refill appointments. My final appointment there before I called it quits was a 15-minute virtual appointment (again, that the provider requested, not me) where ALL I NEEDED was a refill. The provider herself actually coded it correctly, and the billing team overrode the provider and change the appointment to the high-complexity code. I have worked in medical billing, and these appointments do not meet the requirements of a high-complexity code. They will bill EVERYTHING as high-complexity. So if you're someone with a high-deducible plan, this is NOT the practice for you. (Sidenote - they also admitted to me that their self-pay prices are actually LOWER than my contracted rate with insurance, but they would not give me the self-pay price). I went back and forth with their billing team, telling them I'd be happy to pay the bill when it was the correct amount. They stopped responding to me in February 2025. Today I got a letter from collections. I'm petty so I'll be fighting this until the bitter end and making sure that by the time this is over, they'll have spent more than $176 on collections and paying their billing team to argue with me, but I recommend saving yourself the hassle and just avoiding this practice altogether. (Also I can't wait for the part where I get their auto response to this review telling me how concerned they are and to reach out to discuss. I've already done that multiple times and no one there cares to remedy this situation!)

Best physical therapy I've ever experienced, I've had lower back pain for years and even seeing…read morechiropractors hasn't helped me after just a few weeks, my pain is down and I can move around better than ever before thank you!!!

Excellent physical therapy by Jim Kostrewa and happy environment! They also have a great scheduling…read moresystem to accommodate with your schedule.

Dr Cucchetti is great and i wish he had polite and nice staff. He himself would earn 5 stars…read morehowever the staff I would rate a 1 star. They always act like they're mad to be at work and it's inconvenient for you to come in for an appointment or call. It's very odd to me and they're also incredibly unhelpful when you're sitting in a waiting room for 30 minutes and ask when you're finally going to see the doctor. Most people in medical care are not so cold and rude. Do not recommend if you like good customer service and it's unfortunate since Cucchetti seems like a good doctor! Danica truly is the epitome of a bad staff member so stay away from her. She is very unhelpful and will treat you like you're lying when you speak to her after your surgery and you tell her you have pain. It was only 12 hours after surgery and her attitude when she called me was appalling. My shoulder surgery went well (I think) but no one told me there would be 4 weeks of not being able to move my arm or do normal activities so do make sure to ask every question! I've had lots of surgeries and this one was the hardest to heal from!

Brad did an awesome job on my shoulder. Had to get 4 tendons repaired and now feels like it did…read morepreinjury. Highly recommend. You can really tell he cares about your wellbeing before / during / and after surgery.

100% recommend Infuse Ketmine Lounge for your pain and mental health ketamine treatments. You are…read moretreated with the utmost care and kindness in the wonderful facility.the staff is all TOP NOTCH from the front desk to the medical providers your care is always in the best hands. I have been to a few other ketamine clinics and by far Infuse is the best! you are not a number but a partner in your care.

I went in for a consult with Scott, had bloodwork done, he recommended supplements and diet to help…read morewith inflammation. Had treatment with Scott and Mike a few days later, very knowledgeable and compassionate. I highly recommend this place for the best overall comprehensive care!