Stole My Credit Card Number…read more They were rude on the phone. Demanded credit card number to pay for resort fee. Someone then used my credit card number to go shopping online. I traced it down to this company, as I rarely that credit card. Lastly, the room was not clean at all. The cleaning must have been in a hurry. Will not visit again.

I was most impressed by the management who were very fast to respond to my emails and quickly…read morecalled me back answering all of my questions. Living in the US, and paying for a place in Canada was a bit confusing, and there were a lot of steps involved. The oddest point being that I had to go to a Wells Fargo to deposit money directly into their account to cover the required deposit. The location was good, but not the best for skiers. Having to haul our ski equipment to the lifts was a chore. I tried walking it one day, that was a mistake. The four bedroom accommodations were clean, roomy and very comfortable. Everyone was happy with their room. My friends loved the heated floors, the living room fireplace and the hot-tub of course. I felt the neighborhood was a little loud for me, I could hear people partying in the hot-tub across the back yard, and I could hear people walking back from the bars late at night. I think when I have a large number of friends and family visiting Whistler that I will rent here again.

After a thorough review and stay, I've chosen to update my review of Whistler Superior Properties -…read morethe management company of the rental we stayed in. In a nutshell, this is a horrible company with terribly unkind staff. I'll attach pictures to show as such. I had several challenges with the room itself, however, upon Dan (the owner's comments) I've elected to update my review (Hi Dan!). In terms of property management companies, the company does not provide a professional nor clean stay (see photos including unidentified puke like substance behind nightstand, trash behind furniture, broken lights, hair in the shower- I'm blonde so explain away Dan). When staff were asked questions, their responses were rude and inconsiderate of what was being stated i.e. "I read the form it doesn't make sense" and their reply was repeatedly "did you read the form". I have a doctorate, I read the form, it doesn't make sense. See attached photos that show that Whistler Superior Properties is not offering what was advertised nor upkeeping what was promised. This is not a clean property nor is this property as advertised as we did not have hottub access. As an owner (Dan), to be attacked for our profession (which has nothing to do with being a guest) upon providing an honest review, is unacceptable. As a professional in mental health, it is my hope that you reflect on constructive criticism as a means for growth. There's plenty of room for growth and development here. We provided feedback on the company's inability to fulfill their promises as publically advertised. It is my hope that you review the photos, review Dan's comments and recognize this property only cares about money and not about people or feedback.

Where to start with this "lovely" property. Looking at the past reviews, first one being from 2017…read morestating that the appliances and decor were lackluster 6 years ago...just providing an update here...THEY STILL HAVEN'T CHANGED. Bea from 2013 also commented on the springs coming through the pull-out couch....we had the same issue with our unit. Our choices were rock hard mattress or springs....either way it was not a pleasant night of sleep during our entire stay. Reading the description of the property and the "amenities" provided, this property is NOT "ski in ski out." Whoever thinks this on the property management team needs to get with the times as the closest lift is at LEAST a 10 minute walk from this place. If you do not book directly through the property site, understand that you will not have the privilege of staying in a specific unit. If you are like me and my wife, and went through another site, your odds of getting anything decent are slim. The "valued" staffed (see my review directly on their site) are rude, unhelpful, and the owner/manager (Hi again Dan! Hope you enjoy this read, bud) struggles to accept feedback and the opinions of guests for what they are by responding with attacking and condescending remarks. Deflection is a great skill this human has as none of the concerns were appropriately addressed. The room we rented for a week was gross, disgusting, and unclean. Hair was on the wall in the shower, utensils were dirty, trash was behind the bed, and the headboard was definitely broken. OH! Let's not forget the puke-looking stain tucked away in the corner in the bedroom. Appliances were outdated and old. Don't bother trying out the bathtub jets as there isn't enough hot water to fill the tub even above the jets to use. If you settle for a luke warm bath after being OUTSIDE ALL DAY, get your noise-cancelling headphones because the jets are loud and sound like something is going to explode. Definitely don't run the tub after quiet hours. Same goes for the washing machine/dryer, which are also outdated and incredibly loud. The room we rented definitely had an old-musty smell to it, despite the cleaning staff having just been in there prior to us having access. (See above problems with cleanliness in the room (Dan neglected to address these issues when we were there during our stay). Be mindful of what you are booking if you ever decide to stay at this property as you could easily be misled into booking something that isn't what it seems. Pictures of our unit were manipulated to seem larger and nicer than what they actually were (photographer did a great job...the only person that was there that actually did their job well). If I could rate this property lower, I would given the price you have to pay to stay here for outdated furnishings, appliances, and decor that doesn't make any sense at all. Please look into other properties as there are a TON of options in the village that are closer, cleaner, and have much friendlier and helpful staff.

I have taken hundreds trips in my life and have never, ever complained about anything ... But Do…read moreNOT ever book with Whistler Reservations (http://www.whistlerreservations.com). They are misleading and will take advantage of you by alluding to some great hotel room you are getting which you will not. I was sent links with specific pictures and descriptions of the "exact" room I would be getting (it had the specific room number on it). When we showed up it was some run down tiny room which didn't even have a blanket on the bed. When I called Stuart (the manager of Whistler Reservations), he told me I did not ask specifically over the phone what I would be getting (even though it was clearly stated on the web page link he sent to me himself). He told me my cache must be pulling up some old webpage that he did not send. We showed up thinking we would have a kitchen and had all our groceries in tow. We then told we would have to pay a large fee to "upgrade". Since we did not want our money to go to waste from all the groceries we bought or stay in this run down tiny room - in which the bed consisted of 2 twin beds pushed together and mattresses looked like they were over 30 years old and extremely uncomfortable. We were moved to a different location for our "upgrade" and were told specifically, multiple times by the front desk at our original check in that we would not have to pay for parking at the new location. Well when we showed up we had to pay $15/day for parking and there was "nothing they could do about it". I hope this does not happen to any one else. Be very wary of this company and its scams!

Contrary to Kiersti, I have had a wonderful experience with Whistler Reservations. I have just…read morebooked my January 2016 trip to Whistler and after a frustrating time trying to compare accommodations, lift tickets, ski rental, etc on a myriad sites like Trip Advisor and others and also trying to go direct, I happened across the Whistler Reservations website. Using the chat facility, I got more information in 30 minutes than I'd been able to piece together in the previous week! They fired off quotes and I was able to compare options easily and quickly, and everything I needed was included, including accommodation in Vancouver. Everything I was told about the rooms and the photos I was sent matched what I was able to see on other sites, and I had no reason for doubt until I read Kiersti's review. To be fair to Kiersti it sounds like I should reserve my final opinion until I actually get to Whistler and see if I get what's been promised but for me, it's so far so good and I'm impressed.

Best value in Whistler. Highly recommend! Location location…read morelocation. Ski down to gondola from gate. Ski back into complex at the end of the day. Stop for lunch. Ski check with staff from 7 to 7. Clean condo. Comfy bed.

Recently stayed at The Marquise in Whistler Village for a winter trip with some family and friends…read more Nice location, the room was spacious and I really enjoyed the loft up top of the kids, really gave everyone enough space. I do also like that the flooring was concrete so we didn't have to worry about disturbing people down below. The building it self was definitely outdated/old. But the room was rennovated. Parking garage could be considered tight for anything beyond a mid sized SUV. My biggest complaint of the room itself, pretty poor lighting overall, so daytime isn't bad with all the sizeable windows but night time didn't leave much lighting at all for us. Just like all vacation rentals, pots and pans and knives are usually an amenity that is there to use, which in this case it was, but just like all other cases, it's of cheap quality and the only seasoning available was salt and pepper. Giving a list of what is there would be helpful for longer term stays so that the renters can prepare. Location was pretty solid, though everything was "walkable" about a mile any which way - i still prefer to drive. Overall a good fun trip, nice place to stay.

Booked a lodge some time ago with a group of friends and paid a deposit of about $800…read more There was a mud slide on the highway which prevented us from driving to Whistler. The owner refused to give us a refund even though the sea-to-sky highway from Vancouver to Whistler was closed. The owner also refused to allow us to change the date of our accommodation as it was purportedly not provided for in the contract. The owner suggested that we take the alternate route from Vancouver to Whistler which would've been a 7-8 hour commute (assuming no traffic) as opposed to a 1.5 hour commute. The owner was not accommodating or sympathetic at all given the uncontrollable circumstances. We really wanted to go to Whistler but it felt like the owner wanted to take advantage of the situation. We ended up losing our deposit. I would not suggest booking through them. You could find better and more honest accommodations elsewhere.

From the owner: Luxury condo accommodation in Whistler, BC, Canada is the starting point of any great vacation or…read morebusiness trip. Located at the center of Whistler Canada Village in beautiful, world-famous Whistler Resort, our condo properties are luxuriously appointed, intimate lodge suites where enjoying life is your only obligation! Step outside your door, and you are at the heart of Whistler Village. Steps to the lifts swiftly transport you up into the upper alpine of the mountains for the ultimate in skiing, snowboarding, dining and sightseeing adventure.

We had our entire family spring break ski-trip recently in Whistler. There were 13 of us ranging…read morefrom 18mos to 70years. The house was wonderful (Snowridge Chalet 7) and the concierge services were outstanding! They arranged/coordinated Black Tie ski rental services, baby furniture/toys/jogging stroller, the delivery and pickup of a rental car, the private bus transport to and from Vancouver and finally (maybe most important) private chef dining services. I have dealt with many companies that have promised "Premier" or "Premium" services, but never have my expectations been exceeded to this level. I cannot recommend Lance and Maria. They were there in anticipation of our needs and not just reacting to our extra requests. I am only sorry that Yelp limits me to 5-stars!!!

From the owner: Premium Whistler – Luxury Vacation Rentals & Property Management…read more Premium Whistler specializes in managing high-end luxury homes, chalets, and estates in Whistler. As a trusted local expert, we provide exceptional vacation experiences for families and groups, offering personalized service and seamless stays in Whistler’s most exclusive properties. Our handpicked collection includes ski-in/ski-out chalets, private estates, and luxury townhomes, catering to discerning travelers who seek comfort, privacy, and world-class amenities. For homeowners, we provide comprehensive property management, ensuring hassle-free care and maximized rental potential. Discover Whistler’s finest stays with Premium Whistler – where luxury meets service.

If you plan to have an enjoyable relaxing vacation STAY AWAY from this business and their…read moreproperties. I recently traveled with friends to Whistler for a ski vacation and stayed at one of their properties. The property was nice and enjoyable until we were told the garage door was left open "all day" freezing pipes of the fire suppression system. There were people in the home until 11 and others returned just before 3pm from skiing. We were told over the phone that there was no damages and there will be no charges. After we return home they are attempting to charge us. They created an unnecessary fire hazard by placing space heaters in the garage and tripped a breaker. Their remedy for too much amperage on the outlet was to run a space heater off of an extension cord. The driveway was not shoveled or maintained as it was supposed to be making it difficult to access the property. If you enjoy relaxing while on vacation, I highly recommend finding another place to do business. I'd love to share the full experience with anyone who is thinking about booking a stay with Harmony whistler. They have gone out of their way to lie and I personally plan to go out of my way to ensure others do not book with them. Since the booking was not in my name they will say "we have no record of your stay" as a response. I look forward to a response from the business to address this publicly and in text.

AVOID! Unless you want to show up to a unit that does not get snowplowed, and get billed for…read more maintenance issues yiu don't cause. You also may encounter a unit with visible fire life safety code violations, and a non-functional sprinkler system. There are plenty of vacation rentals in Whistler. Avoid this one unless you want to be taken advantage of for maintenance issues you don't cause.

Gave Holiday Whistler a second chance with the new owner who reached out to me and went above and…read morebeyond on our accommodations in Whistler. Not only was the accommodations 5 star from the Condo to fully equipped kitchen. But the service was 10 star. Communication was more than any one could ask for. They always got right back to me. I would rent threw Holiday Whistler every time I visit Whistler. Leo and Audly thank you so much!

After less than 2 months of providing services to this company I am now battling them to pay for…read morethe services rendered. Another true reflection of the lack of professionalism.