This hotel disappointed on every front…read more Prior to our visit, I called on three occasions, trying to get information about guides and experiences. I spoke to two different concierges (whoever answered the mainline each time I called claimed to be one). I was shocked to find the concierges spoke down to me, failed to listen to me when I was asking for information - substituting instead their assumptions of what they thought I was going to ask for, and insultingly tried to explain to me how websites and phones worked. In addition, they appeared to lack any independent knowledge about who to contact for what. Instead, they would refer me to Google. Had Google answered my questions, I would not have had to call the concierges in the first place. Twenty-four hours before we were to arrive, we learned we could not travel to Canada because our 4.5 month old puppy would not be allowed back into the US until she was 6 months old. I tried to find puppy care on this short notice, but could not. I immediately called bookings.com for help, and they said they were happy to refund me, but Pan Pacific had to approved it before they could do so. Bookings.com wrote and asked for the refund the day before we were to arrive. In addition, I personally called and emailed Pan Pacific that afternoon and again the following morning, asking to cancel with a refund or reschedule for July or August when our pup would meet the US's 6month age requirement. The following day, I received an email from Pan Pacific refusing to refund my prepayment - even though we would not be able to come. They also falsely characterized my request as a same day cancellation. This is not some small B&B or family-owned hotel that may not be able to handle cancellations or for whom a cancellation of a three-night stay in their cheapest room class could have serious financial consequences. The Pan Pacific Hotels Group has a multitude of hotels in at least thirteen countries and advertise on their website that there are more coming soon. I can't think of a single reason why they wouldn't just let me postpone my reservation to later in the summer if they couldn't afford to simply cancel and refund my $700US and change (the total cost of all three nights). Also frustratingly, after refusing to refund my money for a room I couldn't use, they said they would provide me the "courtesy" of adding my family members' names to the reservation. My reservation was for myself, my 12 year-old, and our puppy - all of which was disclosed to them upon reserving the room. Clearly putting the room in my child's or puppy's name accomplishes nothing. And since I paid for the room, shouldn't they be required to let my designee stay in it? Is that really a courtesy? In my opinion, their "courtesy" was a meaningless, valueless platitude that felt, and was intended to feel, dismissive and rude. I truly miss the days of customers being valued and treated with a modicum of respect - or, at the very least, treated with the intention of creating customer goodwill and /or trying to obtain repeat business. Pan Pacific Whistler Village Centre really appears not to care at all about their customer experience. And if that's true, wouldn't it be far better to stay at - and support - a hotel that does?

We have stayed here many times but this time decided to splurge on a Penthouse room and got the…read moreTantalus room - one of four rooms on the top floor . This suite is near 1700 sq ft, has a full kitchen, living room with soaring ceilings and dining area, a master bedroom with fireplace, large built in closet and en suite bathroom, a king bedroom, queen bedroom with en suite and half bath. It also has four balconies - one off each of the bedrooms and large one off the living room with spectacular views of the village and mountains. The beds were amazingly comfortable, room was cleaned early each day and had everything we needed from espresso machine, coffee machine, washer and dryer , large double fridge, great bathroom amenities. Loved the experience but a few things were lacking - no wall decor - walls looked freshly painted but were completely blank, master bathroom was tiny, but bedroom was huge with lots of wasted space - for example the fireplace was nice but there was no seating area just an otter-man with bedding , and two bathrooms were off the queen bedroom but none near the king bedroom !! Washer dryer was a great addition until we realized it only used boiling hot water even on a cold cycle and we had to request that the fire place and safe be repaired. That said it is a great location, comes with daily breakfast, the balconies are worth every penny and it's very clean and comfortable!

We came here for drinks at the bar. They were good. We were served by Blair . She gave us…read moreoutstanding service . She's personable and gave us some good recommendations.

Fairmont Whistler has amazing location and surrounded by beautiful mountains. Upon arrival there…read morewas a huge line at the checkout, however it was going pretty fast. We had few issues with the room upon check-in so we had to go up and down but then it got solved and we got good room. We got a nice complementary chocolate plate from the hotel for our 6th wedding anniversary. Parking was inside the garage and it was for additional cost $40 CAD which is very pricey. We heard that hotel has a free shuttle service to town, as well as drop off with a private car (first come first serve). We didn't used it because we wanted to walk since weather was so nice, maybe next time. Hotel has a few restaurants and cafes. We enjoyed nice lunch at Portobello, I highly recommend their cuban sandwich and Belgium hot chocolate. Breakfast place The Wildflower was very crowded and service was very bad. Most of the people take buffet and if you want to take a la carte you will wait even longer for the food. However, egg Benedict was excellent and cappuccino and latte is speciality coffee and cost extra but it's worth it. We reserved the Wildflower for anniversary dinner. The ambience doesn't feel like in an upscale restaurant, maybe because we used to this as a breakfast place... Food was good my husband took lamb loin, I took elk tar tar that was divine, clam chowder was good as well. But we didn't felt romantic atmosphere, the place was very casual and we felt like we were overdressed. Service was better than service at breakfast. Room was very spacious, we got higher floor with a village view. Hotel was fully booked because it was last day for sky gondola for blackcomb mountain. Pool and spa felt overpacked! There were sooo many kids and few hot tubs were out of service. Overall we enjoyed our stay, however we felt it was bit overpriced. We loved the hotel, the location but service was lacking maybe because of the high demand.

Five stars simply isn't enough…read more From the moment we began planning our stay, the service was exceptional. Elise made booking spa treatments effortless, and the concierge provided wonderful restaurant recommendations before we even arrived. Lila at the front desk gave us the perfect first impression--warm, welcoming, and genuinely helpful. We arrived to find chocolate-covered strawberries and a "Happy Anniversary" note waiting in our suite, which was such a thoughtful surprise. The spa experience was outstanding from start to finish. Ali welcomed me with tea and a warm towel before showing me around the beautiful facilities. Caitlin, the spa director, was attentive and made sure everything was perfect. My massage with Zdenka was incredible, and the scalp massage and mask add-on was absolutely divine. I was even surprised with an anniversary gift of spa products when I checked out. The exceptional service continued throughout our stay. The pool service was attentive and relaxing (aside from a few persistent bees!), and the breakfast server--wish I could remember his name-- quickly turned around a small issue at the omelette station (with the inattentive omelette cook) by bringing us a delicious omelette directly to our table. Our room was beautiful, with a peaceful view that we especially enjoyed from the balcony. The turndown service was a lovely touch, and the Four Seasons app made every interaction seamless and convenient. What stood out most was that every staff member seemed genuinely committed to creating a memorable experience. This was one of the most relaxing and enjoyable hotel stays we've had, and we're already planning our next trip back.

What a perfect and a beautiful getaway! Love the location, room, free wine tasting, free s'mores,…read morefree hot chocolate, the breakfast buffet, in room dining service was top notch, amazing view from the room! We loved every second of our anniversary celebration. They gave us coupon for free drinks as well which was great. The spa was beautiful and exquisite. Shuttle service to the village is convenient. The only thing I wish was that they mentioned beforehand that valet parking overnight costs 58 CAD which is pretty pricey to not disclose upfront(on our Amex UI). The in room dining service was amazing. My Bolognese pasta was perfectly cooked and husband's Malay curry was great too!

This hotel is definitely five stars! We decided to book this in the shoulder season, first week of…read moreDecember. We got to enjoy skiing in whistler while staying at the Westin for only 40% of the price it normally is in the busy ski season. The customer service is top notch. They delivered slippers to our room on request. Then we went down to the pool and hot tub area. The hot tub outside is perfect because the water is extra hot and you can cool off in the freezing outside air when you need a break. They also have both a dry sauna and steam sauna. Our friends recommended we check out this other sauna in whistler. But with what we experienced here, this has everything I want. And if you're unfamiliar with the area, understand that this is very close to the whistler gondola. I'm talking a 5min walk. We came here from Seattle so we brought our skis and parked in the garage. We start our day by going down to the parking garage, putting on our ski gear, then walking like five min to the lift. When we come back from skiing, we either walk to a restaurant right around the corner, or we get some steaks from the local market (6min walk) and cook it in the room. Not sure if all Rooms have this but ours had a full kitchen setup.

Conveniently located on the north side of DFW airport. It has all the amenities including an…read moreoutdoor pool and gym. There is a M lounge for Bonvoy platinum members which is great. This is our go to when we are visiting our office in Coppell.

Nice hotel. Good location in the village…read more The suite was well stocked with kitchen items. The fold out sofa couch is quite uncomfortable, not sure how that could be improved. Pool and spa areas are nice. Thankful there were 3 hot tubs (1 out of order) since they were always full. They have a super small coffee counter in the lobby open minimal hours. A real cafe / bar with food and seating would be nice. There is a club on the ground floor that we could hear at night even on the 6th floor.

This hotel was booked for us through The Rocky Mountaineer for the Whistler leg of our journey…read more The hotel staff put us in a room on the second floor right above the entrance to a nightclub on a Saturday night and they knew it! The noise from patrons laughing, yelling and screaming directly below our window and the booming music got louder as the night progressed. We couldn't sleep at all and we had to get up early to board the train the next morning. Of all my hotel experiences in British Columbia, this was the absolute worst!

From beginning to end. Crystal Lodge was amazing! The Staff are very friendly, and so helpful.. The…read moreLobby was very welcoming, and the access to and from gym, to room, to Bike Valet, and everything else was perfect! The only place other than another Hotel that has a Starbucks in Whistler too! Clean rooms, comfy pillows and sheets. Beautiful balcony access, and they have Laundry on every level. Set in the village it was perfect to be close enough to the lifts while still being far enough to be part of the other restaurants etc. I stayed here for Crankworx and for 1 week I enjoyed every minute at the Crystal Lodge.. For the last 5 years I've been staying at the Whistler Peak Lodge and I wanted to try something new. Even though I knew I was paying more, I preferred the Bike Valet, and Bike Bag Room too! Thank you Crystal Lodge and Staff! -Rommel E

(Kari's Rating 8.75/10)…read more Came to the bar with a group of six, gut seated relatively quickly and we've ordered a first round of drinks and wings for $.80. We ended up putting in two more orders of the wings because they were absolutely delicious, followed by the sweet potato fries, the mozzarella sticks and a chicken sandwich to go. All the food was pretty standard, relatively cheap compared to the area we were in, but they do not do to go orders so we had to flip everything into to go containers, which was fine. Staff was very friendly would come back again if I was in the area!

Booked the night before, used Expedia. I have VIP and was given an upgrade and bottle of wine…read more The hotel is located in the village near lots of shops and restaurants. The pool and hot tub was small but good enough. Parking is $24 a night or walk about 5 minute in public lot for $10. Room was clean and well equipped. Has stove, microwave, fridge and basic kitchen tools. Staff were very nice and helpful. Check out was fast and easy. Overall, I enjoyed our one night stay. I would stay here again.

Comfortable room overlooking the pool and park. Central but quiet location. Nice outdoor pool (if a…read morelittle small). Afternoon candy!

We stayed at Nita Lake Lodge for 2 nights and 3 days and had an absolutely wonderful experience…read more The service was exceptional from start to finish--warm, attentive, and genuinely welcoming. Every staff member made us feel so well taken care of. The food was phenomenal. Every meal was beautifully prepared, full of flavor, and clearly made with care. Dining there was a highlight of the stay. Overall, Nita Lake Lodge is a peaceful, luxurious retreat with outstanding service and incredible food. I would highly recommend it and would love to return.

I drove a long distance to stay at Nita Lake Lodge, only to be unable to check in. The hotel…read morerequires a specific type of credit card for the incidental hold. Although I had the funds to pay, I did not have the exact payment method required for the security deposit, so I never occupied the room. What disappointed me most was being charged the full amount for the entire three-night stay despite never checking in. I then had to find and pay for last-minute accommodations elsewhere. The staff were courteous, but the management offered no flexibility or goodwill refund. If you're booking here, make sure you fully understand both the credit card requirements for check-in and the non-refundable booking policy before you arrive.

What really makes the Hilton Whistler Resort & Spa stand out is the staff. Our housekeeper,…read moreBaljinder, was incredibly welcoming and did a wonderful job throughout our stay. The bell service was also fantastic, especially when it came to checking and storing our bikes. The location couldn't be better. We were able to walk everywhere throughout Whistler Village, which made our stay so convenient and enjoyable. Irwin, the manager, was especially helpful and made sure any issues that arose were taken care of promptly. Overall, this hotel offers great value for the price, wonderful service, and an ideal location. We would definitely stay here again!

Hotel is in the Village which is super convenient for biking and restaurants…read more Check in staff were friendly and quick. Rooms are very clean and comfortable. Only downside for us was not queen beds but we made it work. Had a cot brought in. Valets overall were friendly. One guy in particular, bald, couldn't care less. Didn't bother to say hello but others were so great. Has a nice pool and hot tub. Those were very clean as well. Amelia, the concierge, was amazing. She was so helpful and kind. Told us about a great 4x4 experience and it was fantastic. Highly recommend taking her advice.

(Did not stay at the hotel, just went to restaurant)…read more Not a great experience. Came on a Sunday morning with a reservation of 14 people. No one else in the restaurant. You pay at the cashier and they ask for tip before you get your food/see their customer service. Some of the meals took over a half hour to get, if you even got your food. There doesn't seem to be an actual kitchen more just heating food up. The bacon was horrible, looked like microwavable bacon. I had the waffles and the fruit was still half frozen and wasn't real whipping cream. The waffles were not fresh and were crispy. Even though you pay before meaning they have a record of what we ordered they had to come back twice to ask who's missing their meals - it was half the table. They did apologize and offer refunds and that was still a hassle. When we left all other restaurants in the village were packed and this was still empty.

Delicious fuel before hitting the slopes :) the avo eggs benny has been on repeat w a dirty chai…read more Try the dirty chai w a pump of chocolate :) it's quite delicious. Also the staff is so nice!