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Rest Area

5.0 (1 review)

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11 years ago

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Best Western Shelby Inn & Suites - Exterior

Best Western Shelby Inn & Suites

(20 reviews)

$$

Best Best Western we have stayed in so far. Very clean and well maintained. Staff was very friendly…read moreand made sure guests had what they needed. Breakfast was very good and they had actual bacon! None of that fake fatty sausages stuff other places try to serve as breakfast. The computers might need some TLC, it was quite the pain doing simple things on them. A security window would pop up every.single.time the page changed.

My brother booked a non-refundable room for about $30 less than the refundable room, for the night…read moreof July 11, 2026. He would be returning from a 60th year class reunion at Glasgow, MT. On July 2nd he had a medical emergency and was Air Evacuated from Moscow, ID to Sacred Heart Medical Center in Spokane, WA. for a brain bleed. The following day he had brain surgery to relieve the blood pressure on his brain. He was released on July 6th and I drove him home to recover. He was under Doctors orders to not travel for a bit, after getting home. I called and cancelled 2 of the 3 hotel bookings he had made for his reunion trip. I called the BW Shelby Inn but the manager refused a refund because it was a non- refundable booking and that was their hotel policy. I talked to the Best Western Corporation and they just passed along the hotels decision to not refund the paid amount, and did nothing beyond that to help solve the issue. They did tell me that it should be booked as a refundable booking next time, and it would eliminate this kind of issue. To me, this additional dollar amount, for a refundable room is a bogus way to extort additional money from people. I was greatly disappointed since this was a medical issue that we had no control over, and not just cancelling for no reason, or changing plans. You can be sure that my total family will never plan to stay at the BW Shelby Inn & Suites location in the future. I'm also not pleased with Best Western's overall response to this, and lack of customer support.

Rest Area - reststops - Updated July 2026

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