My whole house air quit during the last ten days of the June 2024 heat wave. Temperatures in the house tended to be around 88 degrees. I called Mike Restano who came to the house the same day, despite being extremely backed up with air conditioner repairs and installations. Compared to the other HVAC salespeople, this unit was reasonably priced. Within four business days, Josh and Will came to install both the whole house air conditioner and a new furnace. They were very knowledgeable and professional. The installation took only seven hours, and they thoroughly cleaned their working areas. Anne, who handles financing, among other duties, was very helpful with acquiring financing as well as registering the furnace and air for warranty purposes. This is my second dealings with Restano and I would highly recommend them to friends and family. read more

They scheduled service and did not show up. When I called they said they were inundated with other work. I would have appreciated the courtesy of a call to let me know they were not coming. Todd P. read more

I called them out because we were having difficulty restarting our furnace in a property we are renovating. They did check it out and charge me $99 and said it needed a new pressure switch, which is a safety hazard. I authorized the repair in writing that day. Since then I have called repeatedly, only to be told, first that I had not authorized the repair, then that they had no idea what the service technician had done. They have never called me back or told me what is going on. A month has gone by, and while the furnace is running, it is a safety hazard. read more

Set up appointments for annual subscription based winter checkups for today in the morning. No show, so called at 11:30 and was told I was cancelled and needed to reschedule. Which I did and was told February. After 14 years of being a loyal customer, they have lost their sense of customer service. read more

They were recently sold to private equity and their prices have 3x'd. They used to be my go to, but now I have to shop around. It was good while it lasted. read more

I had a concerning experience with Restano Heating, Cooling & Plumbing. After People's Gas tagged two gas leaks -- one on my furnace and one on my hot water tank -- we called Restano for repairs. Their technician replaced a line to the furnace, which seems fine. But during the visit, he turned the gas back on to the water heater, said it was running properly, and left -- while my house was full of kids. A few hours later, we smelled gas again near the water heater. The technician had assumed that if the tank wasn't leaking while heating, it was safe. That's not how gas leaks work -- they can occur after the tank shuts off. Even I know that, and I'm not a plumber. I called Restano immediately. The first rep said she'd contact the tech and follow up. I turned off the gas myself and waited. Thirty minutes later, another rep called and said they had sent the wrong type of technician. No apology. No urgency. No accountability. You'd expect a contractor to take safety seriously. Instead, I got poor communication and a technician who left my home with an active gas leak. To top it off, they quoted me $721.67 to replace a control valve where the part is under warranty. Another local company quoted the same job for $275. I won't be using Restano again, and I strongly urge others to think twice before trusting them with your family's safety. Word from other contractors is that Restano was recently acquired by private equity -- I haven't confirmed this, but it might explain the decline in service. read more

I had a problem with my shower faucet not shutting off and gushing water. My husband is in the hospital so I used the 24 hr. service. I didn't know what time that they would come if I got it done during the day. The job was done right and I don't know what other companies charge so I couldn't compare prices. The tech wasn't cordial. It was only 11 at night and the technician was complaining about being the person on call. I'm sure it's frustrating, but it's not my fault. It added more stress to my day after coming home from visiting my husband. I paid extra for the service which added more stress. I called Restano because they are about 3 miles away also. I will not be using them again. read more

been using them for 30 years and were told no longer private owned, we had our maintance due check, appointment made months back, we waited for tech to come and no show, wife called 4 times until someone actually answered, gave us, they cancelled all appointments we were told, nice business tactic, so we called someone else and will be using them. f em read more

My mom had the exact same repair last week for $400. I was charged $1026! The technician was kind and pleasant, but tracked mud and raw sewage water throughout my home. I would not recommend this company. Hyatt Hawk plumbing would have costed me $600 less. He's out of Ford City, Pa. I needed a phalang (sp ?) and a new toilet. Exactly what my mom got in her home. I got an estimate from Restano for $917, which included a total pipe replacement, of the pipe that goes from my toilet, down the basement, into the sewage line in my basement floor. I didn't need that pipe replacement. I thought it would be cheaper, in that case, not more. I paid $1000 in cash, and $26 from my debit card. I did not get a receipt for the cash, and I'm still waiting for a receipt through my email. I'm a senior citizen, living on my social security. I feel like I was taken advantage of, due to my age. read more

After looking at many reviews on multiple sites I decided to have my furnace replaced by Restano's. I felt pretty confident the job would go well and it was one of the best experiences I've had as a homeowner.There wasn't a single problem from start to completion.The installer was a real pro and went above and beyond my expectations and wanted to be sure I was pleased with the job.I wouldn't be hesitant to have them back for future needs or refer them as well. read more

We have had Restano for the maintenance program for a number of years now, annual checks of the furnace and central AC and have always been pleased with service. The AC unit was well over 30 years old, but we were hoping to get one more summer out of it. Long story short, the Central AC unit died last weekend. One phone call to Restano and they sent a tech out that afternoon. We made the decision to replace, as opposed to repair, given the cost of repair, and advanced age of the unit. Mike, the owner, was out by Wed, providing us w/ options - so nice to work w/ by the way, and his guys, Jake and John were here promptly yesterday morning to install the unit. Our dealings w/ all of Restano's staff from my first call to the final installation were easy, professional and very helpful. We were amazed how quickly they were able to meet our needs. I did my independent research to get an idea of what a replacement Central AC unit would cost us and the price they quoted us was right in line. Despite the high heat and immediate need for the AC, no evidence of price gouging. We are happy customers and would highly recommend them. Special shout out to John & Jake, who installed the AC. Such pleasant, professional, respectful young men. They were efficient and everything was cleaned up so nicely! read more

Thank you so much, Michael J. Restano for the many years of renting from you. Your furnace and CENTRAL air conditioning is efficient all year round! Your success in life deserves recognition. RESTANO PLUMBING HEATING & COOLING is in your blood! It's hard to believe I've rented an apartment from you for over 8 years! Thank you for being an outstanding Landlord also! God bless you and your family! read more

Prices are outrageous. 750 dollars for less then a hour of work. They have you by the balls when it's mid July and your AC goes out. Capacitor retails $25-$35, was charged $395. Proper mark up is 20% I'll give you $150 in labor so let's say $245 for a $35 part. 700% mark up seems excessive. The more I write it out the madder I get. Don't worry they did the same for a contactor too. So I paid Aprox %1400 for parts with a generous $150 a hour labor per item even though it took less then a hour. read more

We have been utilizing their service for a few years now, including the installation of our new boiler and an air conditioning unit. We have been very pleased with their service. They are easy to get a hold of, they answered our questions and are very professional and stand by their warranties...would definitely recommend them! read more

I never write reviews but had to find the way to do it. I would not recommend this company. They well overcharged for a furnace blower and the time spent and they REFUSED to have an itemized list of where the money went. so the fee for coming out i have no idea if it was waived. Then they had to come back out 12 HOURS LATER because the vent was clogged and they should have checked in the first place. I don't mind being charged for the work but for $130 for a 10 minute task I can only assume is the cost for at least the hour to drive out as well which would not have been there if they finished the work in the first place. read more

We had an AC installed and couldn't be more pleased with the prompt courteous service from both the Staff and technicians. The technician practiced all COVID 19 protocols and managed to finish in a good period of time leaving a good part of the day to enjoy new AC. read more

I had my furnace installed last july. The installation was a nightmare. The young tech installed the switch upside down, left loose screws laying on ground underneath furnace (he apparently gave up on trying to screw them in), filter compartment was set up so ridiculously that you couldn't help from pulling/hitting the wires, my painted basement floor was all scratched up, he left leftover wire/dirt on the floor. When he told me he was finished, I walked over to the furnace to see if he would tell me anything about the furnace. He said nothing. I asked him where the switch was and to show me how to get the filter out since it was clearly impossible to do so. He didn't seem to be interested in installing this furnace properly. I'm only giving it 3 stars because when I called to have these things redone, the tech was very nice and apologized and chalked it up to 'young kids these days.' Also, this furnace doesn't sound quiet to me. If I have any future problems with this furnace, man am I going to be upset. read more

Furnace/AC installation 2010. Very courteous staff, answering service prompt reply. Their gold star membership worth every penny. bi annual check up of a/c, furnace, head of the line for emergency calls. Technicians professional, fair pricing. read more

Restano installed a Trane HVAC unit to my home my old unit was 40 years old. I had a few estimates and they were the lowest compared to other Companies for top of the line Trane equipment. The installers were very professional and really knew what they were doing since the new equipment had a lot of changes to be done, plumbing, electrical, ductwork, venting, etc. I could not be more pleased with the work and Trane Equipment I read a lot of reviews and when you read between the lines it the installation and detail work that separates this company from from the others, I highly recommend them to anyone for a fair price and professional service. read more

Restano Heating, Cooling & Plumbing - Buddy B Churchill Pa - Plumbing Near Me - Pittsburgh, Pennsylvania

Bought our home in 2013 and figured it's time to get things looked at. While the timeframe for an appointment was much longer than expected, the service from Brian today was great. He arrived early in the appointment window, showed respect to us and our home, and explained the dynamics of what was going on with our furnace and potential life expectancy and estimate to replace. There was no sales gimmicks or pressure, a simple quote with professionalism. Prices seem fair as well. read more

I felt strong armed into paying for the work they did, they never asked me specifically if I wanted to pay $1500 for a motor which I saw online for $1000. They just put it in and told me I had to pay, when I called the service manager to complain they took a message and I never heard back. The technician stayed in my house for 30 minutes, and I feel like I paid $500 for that half an hour. They fixed the furnace and all, I just felt like I got ripped off in the end. read more

$69 free for an estimate that they don't tell you about upfront. Go to one of the other 1000 plumbers in the Pittsburgh area.

We had our HVAC installed by Restano in 2008; all new ducts and appliances. Restano has serviced the system since then. When we've had an issue with the system, Restano was thorough in making sure we got the most out of our warranty, and then some. The company does regular servicing for an annual fee that is reasonable. As with any contractor, you need to ask questions about the work. But, overall, the workers and the work have been great. read more

Called for furnace service Friday and went the entire weekend without heat so I could get the better service rate. When they came on Tuesday they replaced a single part R8184 G 4009, which retails for about $100. Easy access, quick replacement. Half hour of work including the troubleshooting. The valves happened to be closed and the gf who was at home didn't know, so he did have to come back (called him back within 10 mins). Total time from first arrival to second departure, 57 mins. Their business model is to knock off the $69 diagnostic fee if repairs are done. The tech said his computer was down so I'd have to call office for invoice. It had a single line with a generic description "Replaced oil burner primary control". They were unable to sufficiently explain to me how they got to their final fee of $507 other than "we charge a flat rate". I'll let you decide whether this was a fair price. read more

We had a furnace installed three weeks ago with a promise of a rebate of 150.00 (which was applied) and a promise of a Duquesne Light rebate. The men that installed the furnace were great and professional. The problem is with the office staff. I have to date had to call four times to request my rebate form. The installers were to bring it the day of installation and Crystal did not give it to them, she said she forgot to give it them. Three phone calls later she still has not sent it. She lied and told me it was mailed. I live in same area of this company abs should have had it in two days. Still no rebate form. This was the reason we choose Restano. We had other offers but the rebates made it the best offer. Well not really, because they do not come through on their promises. Regret going with them. Do not believe what they promise read more

CALL SOMEONE ELSE!! Our AC was out and with windows open it was 85 degrees. They advertise emergency service, and their tag was on our furnace. I was quoted $180 and hour, but after two sleepless night I agreed. He came out, reluctantly. He did fix the problem but he took 15 minutes to diagnose and replace a $30 run capacitor. He charged $322 and was a complete obnoxious jerk! read more

Had restano out to fix my air conditioning. Mike Cinkan was the service tech he was rude and thought he was a know it all. They overchared my system had to another company to fix problem. Will never recomend read more

Stay AWAY from these guys! I had a pipe burst on Friday with the intense cold, and as a result, water all over the place - had to turn off the water main. My insurance agency recommended Restano and when I called they were closed/busy and I got sent to their answering service (on a Friday afternoon). I must have called at least 4-5 times and while the answering service was extremely nice and assured me that a technician would contact me soon, nobody ever called back. In my last message, I basically said that all I wanted to know was if I could expect someone to contact me before the end of the day and if they were too busy, to just let me know so that I could contact some other company. NO RESPONSE. Finally, 5 hours after my original call I gave up and contacted another company that I Googled up. They responded right away, sent someone home and my pipes were fixed and I had water back in a couple of hours. Meanwhile, it's now Sunday night and I STILL haven't heard back from Restano. If I could give them zero stars I would... read more

This is a top-notch company to do business with. Wish all service companies were like this.

I recommend avoiding this outfit. They extremely overcharge for their service. They don't install the make and model that they said they would install during the estimate. they don't install things properly. They did clean up after themselves and arrived on time which is the only good thing I can say. read more

Do Not Use Restano!!!!!! Extreme prices!! Poor service! They try to sell you parts you really don't need!