I was skeptical trying a name brand plumbing service as opposed to a local small business, but it…read morewas an emergency and after hours. Not to mention, we are brand new to this neighborhood and so I had no idea where to even begin looking for an emergency plumber. I gave Roto-Rooter a call and the woman that helped set up the appointment was as kind as could be. She was cheerful and patient with me as I was scrambling to get the appointment setup. Someone was at our home within 1.5 hours of the call . Luckily, we knew where the water shutoff was for this particular leak, but there was so much water pooled in our air ducts and leaking from our garage ceiling that we had to have a plumber take a look. The gentleman who came to assist was also kind and thorough. He confirmed that we shutoff the water, he determined where the leak was coming from and offered to fix it (the fridge). We declined due to the age of the fridge and are brand new (read: broke for a minute) homeowners. He didn't charge us a thing. He gave us instructions for draining the water from the air duct (which was in the garage), offered to help us clean up the water (we declined that too) and was on his way. I am NOT giving them 5 stars because they didn't charge us. I would have given them 5 stars regardless. Simply, I was pleased with their service and friendliness in a world where customer service seems to fall by the wayside all too often.

Pittsburgh, PA area buyers beware of Roto-Rooter of Murrysville, PA. Just because a corporation has…read morean A+ rating with BBB, doesn't mean that you should do business with them without first reading the complaints on the BBB web site. (https://www.bbb.org/us/oh/cincinnati/profile/plumber/roto-rooter-0292-1922/complaints) BBB tells me there are things that organizations can do to up their BBB ratings... I wish I had known that and read some of the 540 complaints on the BBB web site. Roto-Rooter is charging me $3100.00 for incomplete work. After two no-shows with no notice, they started work on 3/19/21. They jackhammered a deep hole in my basement, removed the sewer trap, and fashioned a temporary connection between two cut pieces of sewer pipe. Original estimate was a 2-day job for $4839.00. After another no show with no notice, I gave up on them on 3/24 and asked for a bill for work completed. Then they added $1140.00 onto the bill from a quote dated 12 days after the first quote, saying it was part of the original job, for additional work that was never even attempted. And for that, they want $3100.00? THIS IS SHAMEFUL. 4/7/21 Update: A Customer Satisfaction Manager from RR HQ read my online complaint under Google Reviews. After filing a formal complaint with the Murrysville General Manager, and a reminder follow up, this Customer Satisfaction Manager was able to get Murrysville RR to assign a manager to review my complaint. This manager was able to cut my bill in half by dropping their profit on the job and billing me for only the labor cost of the work that had actually been done. He sincerely apologized, stating that this should never have dragged on so long, and that this is not the way they do business. He also promised to follow up with the job supervisor regarding multiple customer service failures that resulted in significant delays. This was an expensive lesson for me--one that I will never forget. I am awaiting the corrected bill so that I can pay it and move on.

Justin is knowledgeable, polite, professional, and passionate about his craft. He has assisted me…read morewith several quotes, maintenance, and always makes himself available to answer my questions and educate me on my homes Heating systems and Cooling options. He is reasonably priced for the mastery he brings. I value his expertise and his opinion. He is saved in my contacts and is my go to person for all things HVAC in my home.

Great job fast service & affordable pricing.!! So glad I…read moreused this company out of the few estimates i did get.!

STAY AWAY FROM THIS COMPANY!! They tell you one thing and report another to the home warranty…read morecompany! They appear to be honest and reputable BUT this is not the case. Joni, does not even permit the customer to speak when voicing conerns and they don't adhere to service times.my call was 12-4pm they showed up at 6:30pm. Didn't handle claim correctly closed out.the claim as complete when they were filling out the paperwork. Liars and extremely unprofessional! I filed a warranty claim due to an active leak and they came to my home( late) saw the leak and reported that it's not present. I wouldnt pay money to send someone out for something that doesn't exist!!!! The good news I don't have these people doing work in my home the bad news I have to find a professional to do the job. Here's a tip: Be honest, communicate to your customers when you're running late( they shouldnt have to chase you for information), better business practices will get you further ( don't tell the customer one thing and the warranty company another!) !!!!Tip to customers with warranty claims: If this company shows up as the person contacting you for services , call the warranty company and immediately request them to be on Your banned list. Save yourself the headache, lies,and wasted time.

I highly recommend Dave Campbell Plumbing. They are our plumbing heroes!…read more I had a great shock when my quarterly water bill was over $3,350.00!! It turns out I had a running toilet tank that went unnoticed. I spoke with Daves, and we received the help we needed very quickly. Our plumbing professional diagnosed the issue, and fixed it perfectly. We are now good to go. Their Customer Service is excellent. Communication via phone and text was very convenient, and I will definitely call them again when the need arises.

Absolutely outstanding service from Mr. Waterheater! Shaun…read moreshowed up right on time--literally the very next day--and was clean, professional, and clearly knew exactly what he was doing. He has his master's license, and it really showed in the quality of his work. My old 20-year-old water heater had sprung a leak, and they not only removed it quickly but installed a brand-new unit and even accommodated my request to move the water heater from the first floor down to the basement. He ran all new plumbing, everything looks clean and beautifully done, and the entire process was smooth and efficient. On top of all that, the pricing was very affordable. Highly recommend Mr. Waterheater to anyone who wants professional, reliable, and top-quality work!

I called at 10:50 AM on Tuesday, July 22nd for an estimate on a water heater (after dealing with…read moreHSA Home Warranty and going over 24 hours without hot water, waiting for their plumber to even answer the phone). The gentleman on the phone was helpful and friendly. After hearing the quote and abandoning hope with the other HSA plumber, I went ahead and asked if we could schedule service. He said the technician arrival time would be between 11:30 and 1:30. I said, "TODAY???" I was in shock after a freezing cold shower haha! Mr. Waterheater's 2-man-team was here at 11:28 AM THE SAME MORNING, and gone by 1:05 PM. Excellent, efficient service and friendly, non-condescending explanation of issues and cost breakdown of $1,365.00.

The guys came on a short notice, went above and beyond, delivered a new water heater, installed it,…read moreremoved the old one. They were friendly, professional, and fair priced. They did not torch me with lots of questions like some others did. They just came and did the job. I would definitely call them again and would recommend them to others. Thank you!

Substandard materials and workmanship. Do not recommend. This is the same water heater that…read morereceived the five star review from the realtor who put the hot water heater in for the new buyer.

Kaleb was great. I had a bad leak in one of my rental properties and I needed the work done…read morequickly. He responded quickly to my Yelp request, provided an estimate based on photos, stuck to his price (which was very fair), and got the work done same day. He also made sure to check the rest of my fixtures and ensure that there weren't any additional leaks. I'll be continuing to use his services and would highly recommend!

Recently tore out some carpet in our basement and found a hidden drain under it. We wanted someone…read moreto come check it out and see if it was still active before choosing a new type of flooring. Kaleb was extremely quick to respond, and was out in the next day or 2 to take a look (was not urgent). Came out a 2nd time to put a drain cover on for us the next week. Offered advice that helped us easily make a decision on what type of flooring to use - we have a slope in the basement for the drain, so we decided just to keep it more natural and stain our concrete. I would 100% use Kaleb again. Great value overall!

I bought a washing machine and found out at 2:30 in the afternoon the day before that the shut off…read morevalves were rusted open. To get the new machine installed we had to uninstall the last one. Next day machine was coming between 7 am and 7 pm. They showed up at 9 am to help. We have used them many times at my mothers and mother in law's house which are both from the early 1900's. Any problem they have run across (and there were many), they were able to handle easily. I've used this company since the owner was doing calls. They even saved us over 7,000 dollars by running the second sewage line through the basement rather than under the house. They are professional, friendly, and always clean up after themselves. When they say they are going to show, they always make it in the window given. I've even had them remove an old gas line from a chandelier so we could put up a new one (he had to find the ancient parts to use), which he did so promptly and finished the same day.

Arrived when promised. Located issue. Fixed. Very satisfied. Have had them before. Always good…read moreexperience. Highly recommended

Jake showed up right in the window they said he would. He was very friendly and completed the work…read morequickly as well as correctly! I am very happy I chose them for this. He was also really chill about the cat, I tried to trap him in the office with me, but he escaped and apparently chilled down in the kitchen with him. Any Plumbing needs in the future I will for sure be back here!

I can not recommend these guys enough and I've been telling everyone who will listen about them…read moresince they were here. We got ripped off and ghosted by another plumber, so I called Shelton Plumbing. They came out same day and had my problem fixed in less than an hour and literally saved me thousands of dollars. To top it all off, they were extremely conscious of COVID protocols and made sure I was comfortable with everything they were doing, even down to placing their clipboard on my table. I've been beaming all week and I'm just SO elated to have found a great, trustworthy company to call when we need them. Thanks again guys!!!