I have used them for years and have been happy with the work every time.. everybody that I…read morerecommend them to you it has been highly satisfied with their work

From the owner: If you have stains or pet odors lingering in your carpets, air ducts circulating dust and…read moreallergens, or had a plumbing pipe bust, causing water damage? Steam Local is the best choice in Houston, TX. Our professional services include residential and commercial carpet cleaning, spot and stain removal, pet odor removal, area rug cleaning, oriental rug cleaning, couch and loveseat upholstery cleaning, carpet stretching, rile and grout cleaning, air duct cleaning, water damage restoration and 24-Hour emergency service

ServPro of River Oaks saved our home from major water damage! The technicians (Ross & Jordan) were…read moreso knowledgeable, quick-thinking, experienced, respectful of our personal property, and very thorough in the clean-up process. My family is so appreciative of ServPro of River Oaks, and couldn't have asked for a better crew to help us in our time of need!

Excellent service! Servpro came to my home to clean my car's upholstery after it was exposed to…read moreparvovirus. I transport a lot of rescue dogs, & it's highly contagious canine to canine. Everyone from the office staff to the decontamination technician was helpful & accommodating. I wasn't given a (typical) window of time when they might arrive. Instead, I was called when Carlos was en route so I could leave work rather than stay home & wait for him. Additionally, the service was scheduled for the next day although I only contacted Servpro the afternoon prior. After treating my car, Carlos then offered to return the next day & steam clean it for extra protection & thoroughness- at no additional charge! I am very satisfied with the quality of work performed & the wonderful customer service & would definitely recommend Servpro of River Oaks.

"...they all have been easy to work with - knowledgeable, forthright and very pleasant."read more

From the owner: We are a full-service property damage restoration and construction company offering fire damage,…read moremold damage, and water damage restoration in Houston.No matter the extent of the property damage, you can be sure that when we're done, you won't even be able to tell that there was ever any damage. Our services go beyond restoration, we also offer content packouts, dumpster rentals and more. We truly are the only contractor you need to call.

Not sure how to begin but after tearing off our baseboards we were assured by Cameron our house was…read morein great shape, and were then left with mold exposed to our entire family, while none of our belongings covered. When we sent him a photo of what was clearly mold, or at the least should make one wonder, he said it's 'dirt and grime, nothing to worry about.' We got it tested professionally and it's very toxic black mold. Don't put the safety of your family in this careless man's hands.

Cameron, I thought was wonderful at the beginning of our home mold remediation process. He reached…read moreout, we scheduled a day and time for the inspection and he then sent me a mold remediation information flyer before our appointment date. During the inspection he seemed knowledgeable and confirmed to me that he was licensed in mold remediation. He was very concerned with the state of the house and with our safety being in it. We have VERY high humidity levels, poor air circulation in the home and high moisture readings in almost every wall of the house. We sent the report we received after the inspection to our landlord and they talked price points for the job. The day of the job Cameron was no where to be seen despite texting me at 11:30am to confirm our 2pm appointment and another shortly after said there was an "emergency" at another job location and he would be arriving soon after his partner. At 1:30pm Cameron's partner arrived. The gentleman at the door said he was here to start the processes of covering home items and that Cameron should be there shortly. What he actually did was haphazardly cover about 1/4 of my items with the thinnest painter sheets I've ever seen and stuck it up with blue painters tape. He also took off every single baseboard and put them out on the street. At 4:30pm, after all the baseboards of the house had been remove and put on the street Cameron finally arrived. He was at the property for exactly 30 min. He was supposed to be at the job the entire time, doing follow up readings, carefully inspecting the areas of the house that are behind the baseboards to check for mold and wet wood, ect. Instead, in those 30 min he unloaded his truck of the fans, blowers, and large dehumidifier and set them up in the house. He made a phone call to someone outside at some point, showed me how to use the dehumidifier, and I showed him a couple of areas that were so obviously mold, that him telling me the house was "fine" and "safe" was insane. The house is very small and I was present the entire time during the days process. He never looked at anything. Not a thing. Then just gave it the ok and expected us to blow mold all around the house, us, and our pets for the next 3 days. He lied to me about being licensed in mold remediation and doing a fake mold remediation inspection. Which he wrote a report for water mitigation to the home owners which is his actual license (that's what he back tracked and said at least) BUT if mold was found during the removal of the baseboards he was supposed to stop everything and a new plan of action was supposed to take place. He wasn't here for any of that and didn't bother to look or care. He tried gas lighting me saying that he was at the house the whole time, that him and the other guy covered everything, and he sprayed anti microbial on everything which.... None of that happened. Save your energy, time, health,money, and literally everything inside your home and call a different company. Oh yeah, the guy that was at the house with me for 2 1/2 hours waiting on Cameron to show up, stole money from us as well. They spotted the camera outside but obviously not the ones inside.

Had to get a 2nd opinion on a leak from the upstairs bathroom. I'm glad we did or else we would…read morehave been taken advantage of by another company. Austin was attentive to our concern and immediately assured us that this problem can be remedied. Had his equipments set up the following day and sprayed biocide to kill any mold that may have formed and to prevent further growth. Took a few days to dry (as expected) and we couldn't be happier we called them. I'm glad we didn't go w/ the other company or else our whole upstairs bathroom would have been unnecessarily gutted.

It started with a busted pipe in my attic. Water sprayed above my room to cause part of ceiling to…read morecollapse. I was assured by many people that my homeowner insurance would pay for the repair. Fast forward a little bit. I used the Yelp app to check who can come help me. It gave me 2 additional contractors since primary one failed to respond. Within minutes, I started chatting with Jay F from A+fforable on Yelp app. It took a little effort but really efficient to get it done. I guess it's called "Virtual Consultation" during Covid-19 pandemic. Within 2 hours, I got a quote and secured an appointment. I immediately contacted my insurance agent to start a claim. On my first day meeting Austin for damage assessment, he brought Wilmer to start water mitigation. Austin is the supervisor, as you already know from other reviews. He quickly setup dehumidifier, fan and heavy-duty HEPA air purifier. In the same week, they came back with another helper Juan to perform tear out and sprayed fungicide to kill molds and checking for additional damage. I want to share my experience based on my initial connection before this review gets too long. Next thing is to rebuild my room. Having to wait on my insurance claim approval. In this modern age, hard to find a reliable contractor and someone easy to get alone. I will use A+fforable to help me to get my life back to completion.

Pedro and his crew were fast, communicative, and professional during an emergent situation. We felt…read moretaken care of and would highly recommend!