After a serious hail storm caused significant damage to our church and the priests' residence, we contracted with Restoration Services, Inc. (RSI) to make the necessary repairs. We are very pleased with all of the work which they did on both the church and the house. Brian Nutter worked with our insurance company's adjusters and the project went very smoothly. All of the gentleman who came to do the work (Brian Scott, Tony, Jordan, Derek, Daniel, etc.) were all competent, proficient and polite. We highly recommend Restoration Services, Inc. (RSI). read more

We hired RSI to remodel our kitchen and bathroom and could not be happier. Brian and his team were extremely responsive, friendly, and honest throughout the entire process, from initial estimates to completing the projects. His team was quick to address our questions and concerns and were flexible in project changes along the way read more

We very much appreciated follow up from Brian RSI owner regarding our concerns. He listened and agreed to modify the billing to accurately reflect the work done. read more

After a month of work and several thousands of dollars later, what did we get from Restoration Services? New drywall, baseboards and carpet. Our basement had water damage back in September. Serve Pro came immediately to remove the carpet, drywall and baseboards. They also dried out the remaining walls, floors and foundation. From there, Restoration Services was recommended by our insurance provider to serve as the contractor to put it all back together again. Apparently they have a short list of preferred contractors who they work with almost exclusively. Our insurance adjuster raved about RSI and since we were on the hook for a lot of money with our insurance- it seemed like a good idea to go with the top of the list. Larry Harger did our estimate. He's well dressed and very professional IRL. Email isn't his strong suit, but once we accepted the bid, we were handed over to Steve to handle the actual construction, which took a little over a month from start to finish. Steve was really nice and pretty much the saving grace. Communication with us was great some days and not so great others. Since I'm home most often, I had to be the main contact day-to-day. Setting some ground rules from the beginning, I explained to Larry and Steve that I work from home and shouldn't be disturbed between 8:30-4 pm Monday-Wednesday, as I'm on the phone or conference calls during those days/times. As a precautionary measure we also had the basement separated from the main level of the house by industrial plastic. There's a side entrance and a gate that I would leave open if Steve gave at least 30 minutes advance notice. Even with those boundaries set, there would be workers knocking on the front door at random times of day. They'd want to ask questions or provide updates that the GC should relay. Sometimes there'd be days without someone doing work, then I'd get a phone call while out of town, asking if I'd be home in the next 15 minutes to let someone inside the house. I'm pretty sure they thought I was a self-important housewife who made things more difficult. Might I also add that the drywall guy they brought in was on the verge of something? He played loud classic rock and would scream obscenities at the top of his lungs throughout the day. I love a good f-bomb and most tunes, but this made me uncomfortable in my own home. The strangest thing was when the work was done. Steve stopped by on the last day to let us know that it was his final day of employment at RSI, so he was hoping to wrap things up at our house and a few others that day. The work was mostly completed, though some paint touch ups were left undone and we didn't even get a walk through at the end of the day. The total cost was just shy of $5k, which included partial drywall in the hallway and three rooms. Baseboards in three rooms. Carpet in the main rec room, plus $400 for extra carpet on our stairs that wasn't included in our quote and insurance wouldn't cover. $5k that also took a month and some interesting back and forth. And, sans the new carpet, out basement looks mostly the same. Guess that's how repair construction works? ‍ read more

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This company is top notch. I had some flooding in my basement and these guys came in afterward to fix the damage. They replaced one complete wall and the bottom part of several other walls, along with texturing and painting. I was very, very satisfied - actually delighted - with the work they did. The texture between the old wall and new is perfect. You would never know it had been replaced. Brian Nutter was very professional and knowledgeable. I have already spoken to Brian about doing additional work in my house. Highly recommend them! read more

My kitchen flooded from my ice maker and it spread to the laundry room and powder room. Chris was great at scheduling appointments to review the damage and to recommend a course of action, meet with the subcontractor to select new flooring, etc. The actual repairs went smoothly and efficiently. Chris scheduled all the work so that I was not inconvenienced and even offered to have a lockbox if I could not be home since I am a single home owner. I would highly recommend this company for any of your repair needs. read more

RSI recently completed a very big restoration/remodel on our home. They were recommended by an insurance adjuster from our insurance agency. After seeing the work they completed on the original project we asked them to completely rebuild our kitchen and to redo one of our bathrooms. Chris, the lead on the entire project is very pleasant and a pleasure to work with. He brought in specialist where needed, Rick for the installation of a gorgeous granite counter top. Terry who is a jack of all trades and a master at them as well. All three of the people mentioned made several recommendations along the way that improved the final product and made the job more efficient for the work crew and us. All of the people who worked on this job were very professional and respectful of us and our home. We plan on using this company for a few more improvements in the near future. read more

Inaccurate and poor quality. Larry did not know what needed to be done after restoring a home from a fire. He did not include things that obviously need to be done. read more

Brian Nutter came to my home to do an estimate for a job. Weeks later, I did not hear from him so I followed up, called his cell and left several messages, he never called back. Called the RSI main office, spoke to a female employee and explained to her what i needed, also spoke to a male employee giving him my info, etc. They said they will look into it. No call back. I went to RSI's website, again, detailing what I needed, giving them my information etc. again, no call back. What an awful company. I would not recommend at all. read more

When torrential rains backed up my roof drain, my house sustained major damage. The first step for any mitigation, even for recent construction, is asbestos testing (much to my surprise!) and when trace amounts were discovered the prominent construction company recommended by my insurance company wouldn't touch the project, recommending Restoration Services instead. From Day 1 RSI has been professional, prompt, responsive, kind, respectful of me/my house/my schedule, and wonderful beyond my expectations. Projects like this are almost always longer and more complicated than you could ever imagine, but Bryan Nutter has stayed in control of the budget and the quality. He is very loyal to his subcontractors and they do a great job for him. Brian has worked seamlessly with my insurance adjuster, and together they've met every need over the past 6 months. I cannot recommend RSI and Brian Nutter highly enough!! Restoration Abatement did a fantastic job and painter Gregg has been extraordinary. In a couple of cases I chose my own tradesperson, and Brian respected those choices. Having Brian coordinate with a plethora of trades and maintain the highest standards has given me a house that's better than new! (Kudos to Travelers Insurance as well!). read more

DS Environmental has worked with Restoration Services, Inc. (RSI) approaching 10 years now. In that time, it has become very apparent that they are the best at what they do. When given the opportunity to recommend a turn-key restoration contractor, RSI tops the list. read more