This company is excellent! Quick to answer the phone when I called about a service for our air…read moreducts to be cleaned. I was seeing some black around some of the vents. My husband and I have suffered a lot with allergies and inflammatory issues over these past few months. Ori and his partner came out and discovered we had black mold in our vents and ducts. They cleaned them out and put disinfectant for the mold and took pictures of everything. I couldn't believe we've been living with that! They also recommended putting in UV light to prevent it from coming back. Very reasonable and cleaned up everything. Couldn't be more pleased!!

Great experience overall! Eli was professional, arrived on time, and clearly explained the process…read more They were thorough, efficient, and left everything clean once the job was done. I would definitely recommend them and will use their services again.

The OUTSTANDING service provided by Basin Plumbing was PHENOMENAL!!! Guillermo as acting supervisor…read moreworked seamlessly with William and Carter to tackle our repair with precision and professionalism. These men worked extremely hard under less than desirable weather conditions. Their integrity and compassion earned my loyalty as a repeat customer. It was a privilege to interact with these gentlemen as their integrity and quality of character was on full display. Thank you Kristi for taking care of us and scheduling an AWESOME crew!!! You all deserve raises!!!

Amazing service! Payton was professional, kind, and took the time to explain the situation and my…read moreoptions for repair. Best experience I've had with a plumber or plumbing company! Highly recommend!

I cannot recommend Hunter Group enough! Brendan came out to inspect my AC after I had already…read morescheduled a full replacement that was going to cost me over $15,000. Instead of trying to sell me a new system, he was completely honest and let me know that I didn't need one at all. The issue turned out to be nothing more than a tripped breaker--a simple fix that saved me thousands of dollars. It's rare to find a company that puts honesty and integrity ahead of making a sale, and that speaks volumes about Hunter Group. On top of that, Brendan was professional, knowledgeable, and incredibly kind. He even brought treats for my puppy girl, which was such a thoughtful touch! If you're looking for an HVAC company you can truly trust, call Hunter Group. They've earned a customer for life.

I called Hunter originally to fix my Genrac. Quick and inexpensive fix. They returned when I had a…read morelight switch go out that's used with my alarm system and my home warranty didn't come thru with an electrician. I appreciated how professional and courtesy Noe was as well as the two techs who fixed the Genrac. Ladies especially you can trust this business to be fair and friendly and enthusiastic. 5 (why not!)

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

I am a Yelp Elite reviewer and take giving reviews seriously because people use reviews, as I do,…read moreto make important choices. I submitted through Yelp an inquiry on chimney sweeping. I got back three responses, but they were not all the same in quality. United Home Services sent back a very detailed and professional response. I am very impressed with the level of detail. I asked a few more questions and the company responded promptly. What is even more impressive is how the company worked with my hectic schedule, and even help me with a day and time that worked perfectly with my job. Eli was the technician that came to assist. He seemed genuinely happy to assist. He brought in all his equipment being very respectful of our home. He made small talk that was both professional and interesting. He stated that the Farmers Almanac predicts another harsh winter! A person is a TRUE professional when they read the Farmers Almanac to keep up-to-date on things that affect their job! Eli sweep our chimney from inside, taking care to protect and keep debris from entering the living area. He went on top of the house and took pictures of the chimney, explaining what it should look like, and even showed examples. Our tar sealant was eroded and I thought that it would be another appointment. Eli just smiled and said, no Ma'am, I'm gonna take care of that for you today! I am beyond happy with the quality of service from the inquiry response to Eli our tech. Thank you Eli, you were fast, efficient, and knowledgeable. You are a great credit to United Home Services and the face of true customer service. I will have my fire for Christmas!!

First I want to start off by saying this company has been very communicative even if it was a bit…read moreodd. I had scheduled to have our chimney cleaned since we just moved into our home earlier this year and didn't know how often the chimney was used prior to us moving. We had scheduled to have them come out last week but something came up on the company's in where they needed to come out this week. The way they went about letting me know this was a little unprofessional in my opinion. Which almost made me cancel the whole cleaning due to the reviews on here, I put pictures down below. I would have much preferred a phone call letting me know what was going on (they were going to be short staffed that day) then asking me what time I was going to be home? It weirded me out. But them being the only company available right now, and my fear of how winter is going to be this year I rescheduled. Fast forward to today Eli was the one who came to service the chimney. I made sure to schedule on a day where my husband was off because of how the previous review is below. Eli came in and immediately got to work. I have lots of animals 6 cats and 1 elderly dog. so they were very curious about who Eli was and what was going on. haha Once they finished the cleaning I asked how dirty it was which it wasn't bad at all last thing he needed to do was check the chimney on the roof. Our house is older and Eli took photos of all the damage on the chimney explained that if we replaced the wood and had it fixed that we also get a 5 year warranty which to us is perfect. He emailed us the quote and the photos he took, which yeah the price is steep but we wouldn't be able to do that ourselves so I'm leaving it to the experts. Overall Eli was very professional and sweet! Especially to our pets haha Romeo, Hemi, and Mercutio really appreciated all the compliments and love!

They received high marks in all aspects of service quality and value. The price they quoted is the…read moreprice they charged upon arrival unlike other firms that will remain nameless.

Vaccums were not used all the way in in most of rooms; debris /old insulation was just puled out by…read morehand and placed in vaccum. Carbon monoxide exposure landed me in Emergency Room with migraine headache for 6 wks.. (Fire Dept called and CPS Energy afterwards nd ordered me out of my house until "high levels of Carbon Monoxide" was clear. (All doors and windows had to be open for 2 hrs) Missed 2.5 rooms completely. Took me-3 hours hours to clean up mess afterwards

We contacted them to repair an iron gate with a broken hinge. They kept in touch to let us know…read morewhen they would arrive (on time) and gave a reasonable quote based on photos sent. Effective and professional communication from quote to repair!!! The job was completed in a timely manner for a reasonable price. Definitely recommend!

They did a great job on one of my fences that I needed to get repaired. They worked with my…read moreschedule and my budget, so I was pretty happy about that. Thanks, Johnny

I had a bad experience with Palmer Todd. I placed a deposit on my project and when I could not…read moreproceed with the project as expected I was told by Christi Palmer that the deposit of $5,000.00 was to used toward my project. I explained in an e mail that I would not be proceeding with the building of the home and so would not be needing the cabinetry and never received a response. It is quite disappointing to have to give a negative review that I had expected a higher level of professionalism from.

We just completed our second project with Palmer-Todd in the last six years. I knew that they…read morecouldn't be any better than our first installation with them, because where do you go from perfection? Once again they blew us away. From their magnificent showroom, to their attention to detail through their incredible team of skilled craftsmen on the job...thank you, thank you, thank you!