Exceptional customer service. Dallas went above and beyond in helping me with my door hardware. He…read moreis extremely professional, polite, responsive, and knowledgeable at troubleshooting the split finish hardware I purchased. He was great at explaining and walking me through steps. I am a happy customer and highly recommend Home Hardware USA.

Our Westlock door knob going from our house to our garage self destructed on Tuesday temporarily…read morelocking me out of our house. After my wife came home and got me back in through the backdoor, I took the knob apart. The Westlock help line pointed me toward Home Hardware. I had never heard of them, much less been there. When I got there, Craig Tyler greeted me. I told him my situation. I expected to buy a new knob assembly. Westlock no longer makes the one we had. Craig took my zip lock bag with all the pieces and proceeded to rebuild it before my very eyes. He even rekeyed it to our key. It may have taken him ten minutes. I could not believe it. After putting it back together and slipping it back in my bag, we proceeded to head to the front counter. I asked him how much I owed. He said nothing. I tried to pay him for his time. He would not take anything. I joked with him about him being a brain surgeon after hours. No one or no company has impressed me like Craig and Home Hardware did on Tuesday morning in a long long time. I am totally sold on them. They have a new customer for life. As I said earlier, I had never been there before. They serviced a part they did not sell me. Hats off! What a breath of fresh air. This was old fashioned customer service at its best. It made me feel like I was back in the days I grew up in at a store in my neighborhood. By the way, I was able to put the door knob back together in less than 10 minutes without any issues. It works great!!! Thank you, Craig! Thank you, Home Hardware. As one of my favorite professors used to say: "May your tribe increase!"

I guess Beau's review isn't to bad. Having to go to the hardware store is probably always going to…read morebe depressing as it means you are more than likely spending your weekend or time off fixing something around the house. Thing is...places like these are being run out of business but they do often carry things the huge retailers do not. It's nice to know you still have a choice in where you shop and it's nice to not have to walk a 1/4 mile to get into the front door and not have to walk past the $1000 Propane Grills and $3500 Riding Mowers to find the plumbing part you need or a light bulb or whatever you are in need of. As far as the folks who work there are concerned....if you are there to make chit chat or have someone cheer you up....maybe you should go stand in Home Depot or Lowe's wait lines and talk to the folks there that can barely make change. Not only are they awful anymore....it's so bad that Lowes and HD know it as they now have automated checkout where you don't even need an actual Human Being to check you out. Talk about depressing.

Wick stop in for key cutting. Super cute store. Very friendly employees. Has a variety of items:…read moretoys/camping gear/tools/garden items

When I moved here 3 years ago, this Ace location was probably the best hardware store I had been…read morein. Shelves were stocked, clerks were walking around or stocking and ready to help you. Checkout was friendly, fast and easy. Today I went into the same store and couldn't find what I was looking for. I walked the entire store looking for an employee that would help me find it but I did not see a single employee anywhere! Even yelled into the back room but no reply. I did buy something else and went to checkout. There was only one clerk and she was struggling to checkout the couple in front of me. It took her about 5 minutes to get it right with them, although they only had 3 items. I won't be back to that store unless it is the only one left in Tulsa area.

Great staff Helpful & selection of plants & hardware for hanging curtains. Easy to find items.read more

Janef does great work- beautiful cabinetry. We have seen several examples of their repairs and…read morecreations. Next time I need a repair on a cabinet or new built, I will certainly call on them.

From the owner: Carpenter , kitchen and cabinets read more

We always find what we need here for a great price, tools aren't high end but suffice for what we…read moreneed them for. Service is always quick and hassle free. My dad loves this place so we usually get gift cards for him. They make a great gift!

This location is the best! It's much more organized than the 21st and Sheridan store. A lot more…read morespacious as well. It seems that they do a better job of keeping some items stocked. A bit out of the way (unless you live in BA), but if the other location doesn't have something in stock, check here because they most likely will have it. Tools at affordable prices, nuff said.

Got a text saying they were giving $10 gift card for every large bag of Hill Science Diet, so my…read morehusband & I decided to stock up. We get there & get approx 150lbs of Hills, but when we get to checkout, they acted like they never heard of this deal. They had to call several people over to discuss this including the manager who said there was no special. Showed him the text & he said it was only the weight reducing ones applied (nothin in the text or ad says that) after much debate & a line full of people later. I got a $5 mail in rebate. They refused to do anything else & were very rude about it. We've spent over $1000 a month there for years, However we won't be back. I will update after my husband gets done talking to corporate.

On Saturday may 1st 2017, I visited your Owasso, OK location to purchase some pneumatic wheel…read morecasters. After installing them on Sunday May 2nd around 3:15 I successfully inflated 3 of the 4 tires. The 4th tire was defective. It was something as simple as a pinched tube. I went to the Broken Arrow, OK location because it is closer to my house. I brought the complete defective tire/caster with me for just a simple exchange for one in working condition. The clerk called over a woman by the name of Lisa. Lisa informed me that all returns and exchanges required a receipt. I asked her if she could just call the other location to verify the purchase, rather than forcing me to drive 23 miles and about 30 minutes of my time for proof that I did in fact purchase a defective product. She told me that "they" are told from "high up" to enforce this policy of yours. She further explained to me that if she accepted this exchange she would be "written up". So I drove the distance for a receipt, then drove to my residence and then back to the location to make a full refund of all 4 tires. If I am going to be treated like this, I do not want you to have my business. When I did drive all the way back to Owasso, Jeanie was deeply apologetic for my inconvenience of dealing with this because I was sold a defective product and that I was being treated this way. On my return visit to the Broken Arrow location Marie just glanced at the receipt and promptly gave me a full refund. She offered the receipt back to me, but I had already made a copy for my records. Total cost of your pneumatic tires: $97.98 Miles driven: 50 Time wasted from being turned down for an exchange: 2.5 hours Savings from purchasing 10" pneumatic casters from a competitor: $29.82 And if I did get a defective product, I can just simply show my emailed receipt.

Westlake Ace Hardware is amazing. They remodeled and expanded the store a few years ago. I prefer…read morecoming here rather than going to the big box home improvement stores. The store has such an excellent mix of tools, hardware, and a surprisingly complete kitchen gadget and cooking supply section. I can just walk the aisles for hours and be amazed at the diversity of products on the shelves.

Excellent service selection and value staff is very helpful…read more Had all the modern conveniences plus

Anyone need a new electric water heater? We chose this Lowe's. They do have some of the best…read moreaisle help we have encountered. There's someone within a few reaches away to help with appliances or locating some fixture sources. Thank you BA Lowe's!!

I bought a Craftsman T110 single cylinder engine, 17.5 horse, 42 inch riding mower April 28th, used…read moreit 3 times and the transmission failed and the engine began making a grinding noise. I called Lowes where i bought it and they said their return policy was 30 days from purchase. I was over by 30 days. and said to take it to an authorized dealer and they will fix it. I called their list they sent me and the only ones who would honor the warranty was in Joplin, Mo. OKC.OK. and Van Buren Ar. So i called Craftsman corporate they told me the same thing. So I have a 3 year extended warranty policy that i cannot use unless i load up my mower in a truck and drive it 3 hours in any direction and then turn around and drive another 3 hours round trip to pick it up. I would think that Lowes would be more helpful toward their customers. but their not. I would advise people not to buy their mowers or at least Craftsman. My name is David and you can reach me at d.wiggin@yahoo.com