I recently had the unfortunate experience of dealing with Restore Tactics, and I feel compelled to share my dreadful encounter to warn others about the unscrupulous practices and lack of ethics exhibited by this company. I hired Restore Tactics to complete a job, and from the beginning, things seemed promising. However, as time went on, it became apparent that this company was not committed to fulfilling its obligations. The project was plagued with delays, excuses, and an overall lack of professionalism. What struck me the most was the blatant disregard for ethical business practices. It became evident that Restore Tactics was more interested in cutting corners than delivering on their promises. As the project progressed, it became clear that they were more interested in extracting money from clients than providing the services they were contracted for. To make matters worse, communication with the company was abysmal. My attempts to reach out for updates and clarification were met with evasion and empty promises. It became increasingly difficult to get a straight answer regarding the status of the project, leaving me frustrated and stressed. As the situation escalated, I began to uncover reports from other individuals who had similar experiences with Restore Tactics. Stories of incomplete jobs, unfulfilled promises, and a complete lack of integrity were disturbingly common. It appears that this company has a pattern of taking advantage of unsuspecting customers. In conclusion, I strongly advise anyone considering Restore Tactics for their services to think twice. My experience with them was nothing short of a nightmare, and it's clear that their business practices are not only unethical but also potentially fraudulent. Save yourself the trouble, headache, and financial loss by steering clear of Restore Tactics. There are countless reputable companies out there that value their customers and uphold ethical standards-- Restore Tactics is certainly not one of them. read more

Expertise in Smoke Damage I had the unfortunate experience of dealing with significant smoke damage in my home, and I can confidently say that the restoration company I hired was an absolute expert in smoke damage remediation. From the start, it was clear they had an in-depth understanding of smoke damage and the complexities involved in properly restoring a property. The team explained in detail how smoke penetrates walls, ceilings, and porous materials, and how different types of smoke (wet, dry, or protein-based) require distinct approaches. Their knowledge gave me immediate confidence that they were up for the job. What impressed me most was their thorough approach. They didn't just wipe down surfaces or use a one-size-fits-all solution. They had specialized techniques for each room and type of material. For example, they used high-efficiency particulate air (HEPA) filters and industrial-grade air scrubbers to remove airborne particulates, while using targeted cleaning methods to remove soot from walls and ceilings. They also identified areas where smoke had likely embedded itself into fabrics and insulation, which I wouldn't have even thought to check. The restoration team also explained how they would neutralize the odor, which is often the most challenging aspect of smoke damage. They used ozone machines and specialized cleaning agents to eliminate the scent, leaving my home smelling fresh and clean--something I didn't think was possible after such severe smoke exposure. Overall, their expertise in smoke damage was evident in every step of the process. They knew exactly what they were doing, and it was clear they were committed to not just covering up the damage, but restoring the property fully and safely. If you're dealing with smoke damage, this company is the one to call--they are true professionals who really know their stuff can't thank them enough, I'm so grateful thank you Restore Tactics team for your help read more

I recently had the unfortunate experience of dealing with fire and smoke damage to my home, but I'm extremely grateful for Restore tactics I hired to help with the cleanup and repairs. From the initial inspection to the final touches, their team demonstrated professionalism, expertise, and a level of care that made the whole process much less stressful. Restore tactics arrived promptly after I reached out, and their technicians immediately began assessing the damage. They explained the entire process clearly, from fire damage cleanup to dealing with smoke odor removal, which was something I hadn't even considered. The smoke damage was pervasive throughout the house, and they used specialized equipment and cleaning agents to thoroughly clean and sanitize every affected area. They were particularly diligent with the walls, ceilings, carpets, and furniture, making sure everything was restored to its pre-fire condition. One of the most impressive aspects was their ability to completely eliminate the smoke smell. They used air scrubbers, ozone machines, and other odor-neutralizing methods, which left the house smelling fresh again, without any lingering stench. Repairs were handled with skill and efficiency. The team also worked with my insurance to ensure that the claim was processed quickly and smoothly, which took a load off my shoulders. They were respectful of my property, kept the workspace tidy, and ensured that all areas were properly ventilated during the restoration process. Overall, I couldn't have asked for a better experience during such a challenging time. Their prompt response, technical know-how, and commitment to quality really stood out. I highly recommend Restore tactics for anyone in need of fire and smoke restoration services. They not only restored my home but also gave me peace of mind during a difficult situation. read more

I recently had a very disappointing experience with Restore Tactics. After a pipe burst in my home, the owner, James Duran, came to assess the situation. He immediately set up around eight air blowers and dehumidifiers and assured me he would guide me through the process of submitting a claim to my insurance company. However, the nightmare began when James assigned a supervisor, Robert Medina, to oversee my case. Since February 1, 2025, I have been left without a kitchen, and the entire process has been incredibly frustrating. Despite being paid for services that were never delivered, my attempts to reach James have been met with complete silence. Robert claims that my case is out of his hands, leaving me feeling abandoned and helpless. In hindsight, I wish I had done my research before choosing this company. I've since discovered that Restore Tactics has multiple lawsuits against them, including one involving a church. This raises serious concerns about their business practices and ethics. I strongly advise anyone considering plumbing, restoration, or construction services to look elsewhere. My experience with Restore Tactics has shown me that they are not only untrustworthy but potentially fraudulent. Save yourself the headache and find a company that values its customers and delivers on its promises. read more

I am writing this review to express my extreme dissatisfaction with Restore Tactic, specifically regarding my interactions with the owners, James Duran and Robert Medina. My experience with this company has been nothing short of dishonest and fraudulent. James Duran and Robert Medina consistently lied and failed to keep their word throughout our engagement. Their actions have directly resulted in significant negative consequences for me. Most importantly, I believe they have engaged in fraudulent practices. I strongly advise against doing business with Restore Tactic, James Duran, or Robert Medina. Their conduct demonstrates a severe lack of integrity and a willingness to engage in unethical, and potentially illegal, activities. read more

Worst experience ever fist and last time working with them not recommending this fake company that thinks there a mitigation company leave a half ass job not caring about there customers !!!!!! read more

Great service, I definitely would use this service again. Very professional and accurate