This person just solved my tankless water heater on the phone, out of pure kindness. I am in disbelief with this business. Didnt overcharge, didnt try to sell me a new tank. Guided me on the phone to troubleshoot and didnt ask for a dime. I will be using this team for any future issues based on this honesty. 10/10. read more

My very old Noritz tankless water heater was not functioning (no hot water), and I contacted Eric, as I had excellent service from him four years prior. I highly recommend him. Professional, extremely knowledgeable, reliable, and a friendly guy, too. read more

Eric was an amazing person to deal with. He was very helpful and knowledgeable. I was afraid I had to replace my entire unit and he was able to determine the problem quickly enough and repaired it. Saving a chunk of money (since I had already being told by someone else that I had to replace my unit). I am so glad I requested service from this team, work well done and worth every penny. I highly recommend their services. Thank you read more

Great experience with Eric servicing our tankless. I had another company that supposedly specializes in tankless water heaters come out first. They sent two junior technicians who didn't even know how to run error codes on our unit. I did not feel confident they could actually do the repairs so I found Eric. He ran me through the error codes over the phone and then came out next day. He completed the work same day for a fraction of what the other company quoted me. read more

This is the guy for all your tankless heater problems. Very knowledgeable. My plumber said I needed a new Tankless, which was just not so. Eric saved me thousands! Came out on a Sunday. Where do you get service this great and a very fair price Don't hesitate. Call him. You will be happy you did. read more

All around excellent. Good communication. Our unit is an out of production unit, be he had the knowledge and the contacts to diagnose the problem and get it repaired saving us the cost of replacement. Highly recommended. read more

Eric is a great guy! He took care of us right away . He installed a new water heater for us immediately, even though it was a long weekend. I recommend him to everybody who has a water heater problem. You won't regret it. read more

The Water Heater Pro - Water Heater Installation/Repair Near Me - Sylmar, California

Eric has helped me twice. Once installing a new tankless and most recently replacing a flow sensor. He is prompt, highly professional and ethical. I would recommend him without reservations. read more

Eric is the absolute best! If you are a homeowner, you know quality tradespeople are a rare gem. Eric is knowledgable, reasonable and genuinely wants to help. He is the real deal!!!! I had an issue with my tankless water issue. After having another local plumber flake on me and avoid returning my call, I called Eric. Eric talked through some troubleshooting issues with me over the phone. He spent like 25 minutes with me to run diagnostics to ensure the part I had ordered from the company was the correct part. He showed up the next day and was friendly and went to work to repair the issue and install the part. He even cleaned the unit and did the flushing maintenance. All at a very reasonable price! I was so happy with his work and his advice that I gave him a tip (which I had to insist that he take. He went above and beyond and it's very refreshing to see people like him still exist. As hardworking and honest as they come. I cannot sing enough praises. Thank you Eric. You have earned a customer for life!! read more

Eric is the best there is. Two guys from a water softener co asked if Eric had put in our wall water heater and said they could tell his work becuz he was so meticulous and actually trains other plumbers to install water heaters. read more

Let me tell you what kind of guy Eric is - when I first called because I was having issues with the water heater in our new home, I explained what was going on and he troubleshooted the issue over the phone by walking me through the process of accessing and reading the error codes. Then, instead of setting up an appointment, he told me to go through my home warranty service, knowing full well they would recommend a different plumber to me. All of this happened before he even learned my name, which tells you his dedication to doing things the right way. Anyway, long story short, the warranty service sent out another plumber. They analyzed the issue, got the same results Eric did, and then said it was not covered under my warranty. Whatever. So instead of having them do it at their full price, I called Eric back, he came out within a day, and fixed the issue for a little bit cheaper. He explained his work very thoroughly and it was evident to me that he knows his way around these water heaters. I was very impressed by his knowledge, professionalism and willingness to help over the phone. I hope I don't have any other issues with our heater, but if I do, this is who I would call. read more

I've had issues with my water heater for eons. Last week, my water heater finally gave up and went to water heater heaven. Completely busted. Off to Yelp I went to find installers who could give me a bid for a new tankless heater, plus installation. Eric was one of the first I people called. I explained to him my situation. He listened carefully and was patient. He gave me some suggestions as to potential candidates for replacement heaters. I scheduled a time for him to come out. He came out to my house for an estimate. I kid you not, he spent over an hour trying to fix my busted water heater. In doing so, he probably made half a dozen calls to local suppliers and even the manufacturer to see if parts could be found, to no avail. This is before he even made a peep about getting me a new water heater and doing the install. In the end, we determined that a new water was the only way to go. To that end, he quoted me a very, very reasonable price. When he talks, you get the sense that he knows his craft quite well. The manufacturer of the water heater I bought also has him listed on their website with the highest credentials available. I felt comfortable and hired him. He started the job the next morning. Took him several hours to do the install. It wasn't an easy job. I was happy to have him work on the project. I get the sense that he is detail oriented, and that he really put some thought into the job. Like any profession, that is an attribute that separates one from the rest of the playing field. He is a great find. I use my Yelp reviews sparingly, but there is no question that he is deserving of five stars. read more

I called and Eric answered the phone. I explained my problem and he immediately knew what was wrong with my water heater. He explained to me that I should be able to get a replacement part free of charge from the manufacturer because this part was faulty on this model of water heaters. He told me exactly what number to call and what to say. All this within the first two minutes of our conversation and he did not even have to inspect my water heater. Sure enough, the company shipped me the replacement part within a couple of days, free of charge. I called Eric back and he came over and had my water heater working within a few minutes. Eric flat out knows his stuff. He is fast, honest, and hard working. I would recommend him to anyone. read more

Eric is professional, respectful, and customer service oriented. When I first called him, he asked some questions to try to diagnose various issues, tried to test some basic fixes, and wanted to make sure that the work was covered under warranty. When he came out to my place, he walked through the potential problems, fixes, and preventative maintenance. He also showed me how to flush my tankless, made it sound very easy, and encouraged me to do it myself rather than spending a few bills for a plumber. I hate the company that installed my water heater, but love that the manufacturer gave me Eric's contact info for maintenance. read more

Eric deserves 10 stars! He is the best plumber you can possibly hire to install or service your water heater, the lowest price, the best service and more importantly he is such a nice person who genuinely tries to help you. Four years ago, I found Eric on yelp and he did a great job servicing my tank-less water heater. When I wanted to install a tank-less water heater in my new house, I called Eric again and he was awesome. read more

Update. A few months back my kitchen faucet began to leak and needed to be replaced. I called Eric hoping that he could recommend a plumber to do the job. He replied that he had a little extra time so he came out to inspect the job. I didn't expect him to do that as he specializes in water heaters. Long story short, we made a quick trip to his plumbing supply house, picked up a very nice stainless Moen faucet and he quickly installed it along with a new hot water supply valve. I was going to buy the same faucet at Lowe's but Eric informed me that these big box hardware store faucets may look the same but are made out of cheaper materials internally. Mine came with a lifetime warranty. All I can say is, thank you Eric for doing an excellent job quickly and at a fair price! There is a reason why everybody gives you five stars on Yelp and you proved it once again. read more

8/18/2015 I've known Eric for over a year now. He fixed my water heater in the house we once owned (I sold the house this year). We bought a house in Santa Clarita Valley. I called Eric today for his expertise. Our movers left our gas dryer unhooked to the line. My husband attempted to hook it to the gas line and successfully attached it but we're both too scared if he did it right. So today I decided to call Eric to check it. He said he'll be here 11-11:30. He did get here on time as always. He looked and checked my dryer and he turned it on, and said we're good to go!! While he was here, I asked if he can look at the connection/pipe for the tankless water heater as we talked about it before. He said I'm all set, just call him when we're ready!! He looked at a few details in my house and suggested a few things here and there! And when he was done, I asked how much I owe him he said "nothing".. I said "Are you serious". He was walking to his car, and said thank you!! I told him "thank you you're my go to guy" It's hard for me to find a person/company to do a job who's as consistent as Eric!! In EVERY WAY!!! Thank you again Eric!! read more

Called Water Heater Pro this morning and had a plumber (Ace) at my house in 15mins. Ace replaced my water heater within 45 mins tops and was a true professional. I would highly recommend Water Heater Pro if you ever need to fix/replace your water heater. Brand new water heater installed, with permits, and El Paso county inspection for only $1099 flat rate. read more

Feel lucky I stumbled upon Eric. Picked him at random from the Bradford White water heater contractor list. The whole process went exactly like he explained. Which was beyond my expectations. Our water heater quit just before we left on a weekend trip. I called Eric from out of town on a Friday. Parts was still covered under warranty. He gave me the price for labor. He has a bunch of jobs but said he could probably stop by that day to take a look. I let him know how to get access to the water heater in case he's able to stop by. I said no rush since we are away for the weekend. He calls back later the same day. He not only found out which parts needs to be replaced but also picked up the new parts and would install it Saturday. He calls back Saturday....job done. I was ready to give him my credit card info over the phone. He said don't worry about it until we return home. We had hot water when we got back, Yay! read more

The best service. Eric is helpful with the issue and trying to find the best solution for me. He explained everything pinpointed every issue that I might have in the future and solved the issues professionally. HIGHLY RECOMMENDED!! read more

We had a Comfort hot water pump installed. The hot water would take at least 15min running water down the drain before it gets hot. I called Water heater Pro on Tuesday. I spoke with a very nice lady named Erin, I was scheduled for Wednesday afternoon. They arrive as scheduled. Covid-19, we requested that they wear a mask and was very accommodating. Alberto completed the job. Alberto was very nice and attentive to my needs and very respectful to our home. The Pump was installed and no clean up afterwards appreciated. We have hot water with no wait. read more

He not only did a great job replacing my old water heater. Eric advised me on how I could get my old water heater working again until he could come by the next day. This was over the phone and it was free. Any other plumber would've probably come by and did the same thing for $100. Without question I'd use him again if ever needed read more

I called Eric when our water heater was having trouble staying lit. He was so knowledgeable that he was able to diagnose the problem by simply having me text a picture. He then took the time and effort to look up our warranty. He advised me to find another service provider who would be able to honor our warranty, since the part would be expensive. I have never experienced such honesty and kindness when trying to find someone to work on our home! I'm so impressed and grateful for his help! read more

This guy Eric came to my home awhile back to fix my water heater hr gave me a 30 day warranty, my water heater goes out days later I call him and tell him what's going on and it's a totally different Eric that first came to my home big attitude says he can't come until the day I agreed we had no other option. We have no gate or dog so he said he would show well he didn't show or call. I call him he doesn't answer. Call him the day after its three days now and I cant afford to call anyone else or replace my water heater. He finally comes 4 days later gets it running works for 3 days and stops again. I call him he doesn't answer anymore. No integrity, dishonest and the person that replaced my water heater said he doesn't know what he's doing. NEVER again and I don't trust all of these 5 star reviews. read more

Eric is the absolute best ! He is super reliable, very competent, but most importantly as honest as they get. If you are lucky enough to hire him for a job, it will be the best thing you do. Thanks for always being there for me Eric. You're absolutely awesome !!!! read more

I just randomly picked Eric out of the Yellow Pages when my water heater failed on a late Saturday afternoon. He came out immediately (he was here in 15 minutes!) and was able to get the thing working until my warranty issue could be settled by the manufacturer on Monday. Eric is very knowledgeable, and did a first class installation at a very fair price. A two thumbs up recommendation. read more

If your water heater is on the fritz DO NOT CALL A PLUMBER, CALL ERIC. I had a friend try to replace a Thermocouple and he broke a nut. I called 2 plumbers who told me I needed to replace the heater. I called Eric sent him a picture and said I needed a new gas control. He went to 4 stores trying to track down the part, He finally found a place that could order it, and he installed it the next day (along with performing general maintenance on the heater) for a fraction of the cost of replacing the unit. I've never had such hot water even at the furthest shower from the unit. Highly recommend! read more

Based on Yelpers feedback, I called Water Heater Pro on weekday at 930 p.m. to ask about my pilot not lighing on my water heater. First thing he asks me if I bought it from Home Depot and if it's a GE? Yes and Yes, of course to my amazement he's states most of his repairs are for this model and that I should call Rheem in the morning to ask for part that will shipped next day. He said he would text me the phone and number and to follow his instructions. I really appreciate him providing guidance and letting me know that if I got the run around with the company to give him a call back and he will follow-up. It gave me comfort that I didn't need to replace the whole thing, but not happy that my 3 year old purchase was no good and is known to have manufactures defect. Thank you Water Heater Pro for your professionalism. read more

The Water Heater Pro is not just a pro, he is an artist. The flex lines to my water heater sprang a leak and required immediate repair. The Water Heater Pro arrived within 45 minutes and solved the problem. Not only did he remove and replace corroded connectors, but he also reconnected the natural gas exhaust vent using aluminum tape so that no fumes would escape. I was amazed that he brought with him all of the many parts he needed to complete the work. He worked quickly, efficiently, and with great professionalism. When he was done, I felt that I could truly trust the quality of the repairs that he made. I recommend him highly. read more

I have a Jacuzzi Tankless Water Heater and I was not getting Hot water. I tried different thinks like turning the unit on and off several times, I tried opening to see if there was anything loose with the connections and finally gave up. I called Several people some of them didn't answer some of them didn't work on these units until I call The Water Heater Pro. He answer right away and help me on the spot! He had me do some additional checks and all of the sudden we had hot water in the house again! He was great, next time I know who to call and who to refer people to. He was Awesome!! read more

I have used Eric now twice, once for a home we rent out and once for a laundry room water heater in an apartment complex. You will find Eric to be very professional, excellent, fast service and a great communicator about the issues and how to solve the problem. It is also an added bonus that you can pay with a credit card since I live three hours away from these rentals. Bottom line is Eric is someone you can trust to do a good job at a fair price. read more

Called Eric at 8:30 am on a Saturday and he was out by 11:00. We had a minor issue (bad thermocouple) on our water heater and he diagnosed and fixed it within half an hour. Friendly and professional, I highly recommend calling him for your interior plumbing and WH issues. read more

Searched all the reviews to find the best tankless water heater installer. Eric's were the best & deservedly so. He was super professional, polite, knowledgable, priced right and did the work himself. There are a lot of good plumbers out there, but if you want a tankless installer specialist, this is the guy. He installed our Noritz NRC111DV September 2012. read more

Yelpers, your search has ended for a reliable, cost friendly, trustworthy water heater repairman. Our lovely gas company (said with deep sarcasm) triggered our earthquake alarm turning off our gas. When the gas company came to turn it back on they said our water heater was supposedly emitting carbon monoxide and they couldn't turn it back on. They said we had to find a licensed plumber come repair it. I went to Yelp searching for someone to help. This company was local so I gave them a call. Eric could tell right away what was wrong after a few questions, he gave an estimate over the phone and arrived when he said he would. He came on repaired the vent in about an hour and turned our water heater back on. Yay, we had hot water again! So thank you Eric for being one of the honest ones out there. If you don't take my word for it, call any other plumber and they will hem hum about what could possibly be wrong and quoted me $200-300 for the same thing. "Oh I just can't give an exact amount but we can get someone out to give a free quote." So I asked for an average price and they were all outrageous. read more

Eric is not going to get rich because he's too FAIR. Plus he can fix anything, is super reliable and works all the time. If he can't fix it, believe me, it can't be fixed. I called at 6:30 am one day just to leave a message and believe it or not, he answered the phone. I said 'Eric, what are you doing this early?" He said "Sleeping" I said "Why did you answer the phone if you're sleeping?" He said "Because it's hard to sleep with the phone ringing in your ear". He came right over, made the repair, charged almost nothing, and left. What a great guy, glad I found him 5 years ago! read more

Eric is the real deal. He is honest, knowledgeable and very helpful. These three words is what makes a business grow. I will continue to use him for my future tankless water heater work. He even called the manufacturer to find if I had a warranty on my unit. Now it's working fine and didn't have to replace it. read more

We were referred to Eric by another contractor because our hot water heater was leaking and we were considering putting in a tankless hot water heater. Eric came out immediately to look at our existing piping etc. He spent over an hour deciding on the best piping and venting routes and making sure he would not have to leave any pipes exposed. Ultimately we decided to go with a traditional hot water heater. He came back the next day and installed our new hot water heater. As stated in other reviews Eric pays attention to every detail of the job he is professional and obviously cares for his craft. We would highly recommend giving him a call. I've added him to our neighborhood trusted contractors list. read more

Eric is fabulous! I've used him a couple times and the work has always been expertly handled and immaculate. A consummate professional who doesn't overcharge or try to upsell you. Highly recommended! read more

Eric was amazing! Professional and very knowledgeable and reasonable about everything water heater. Was able to help me get through a 4 day weekend then replace the old water heater with no issues. Thank you!! read more

They just came out on Easter Sunday! Wow, I wasn't expecting that. Didn't get to the repairs yet, but Eric is obviously a pro and I look forward to going through with the repairs. read more