Constant Surprise Bills Overshadow Great Medical Care…read more Dr. Geddes is an exceptionally gifted surgeon. He performed a hybrid spine surgery for me in August after extensive research, second opinions, and many discussions. His skill, professionalism, and bedside manner are truly outstanding -- and my surgical outcome has been tremendous. I can't praise him and the surgery center enough. It was shocking how good it was! Unfortunately, that outstanding medical experience is completely overshadowed by the Center's billing practices. There are multiple separate entities involved -- the surgeon, anesthesiologist, and facility -- each billing independently. Because Blue Cross Blue Shield would only cover the fusion portion and not a hybrid procedure, I personally paid ~$21,000 upfront of my own money. Despite that, I continue to receive additional, unexplained bills that don't match any of their original estimates. And my insurance company (Blue Cross Blue Shield) can't explain this practice's billing either. Repeated requests for an itemized billing statement have gone unanswered, even though Tennessee law requires licensed hospitals and surgical centers to provide one within 30 days. When I escalated the issue, I was belittled by a billing employee, who said something to the effect that it was a "privilege" to be operated on there (because my situation was insurance + cash which they apparently don't typically deal with) -- an appalling comment considering I paid out-of-pocket for half the procedure. NONE OF THEIR BILLS MATCH ANY OF THIER ESTIMATES so nothing ties out. Its a mystery where these charges are originating. And when you and ask for a format that shows it all - the answer is, "no". I was assured multiple times that I would not receive further bills. Yet, weeks later, I continue to get new invoices (today's surprise is $1,345.29 and is the 3rd, different amount mystery bill). The lack of transparency and accountability is unacceptable. It's clear their billing systems are disjointed and antiquated, spread across multiple legal entities that do not coordinate or communicate effectively. It's truly unfortunate, because the surgeons, staff, and facilities are top-notch. If their billing process were as excellent and transparent as their medical care, this would easily be a five-star review. But as it stands, the constant surprise bills, missing documentation, and dismissive attitude make this a one-star experience. They are forcing me now to have to spend more time and more money escalating this. Patients deserve both world-class care and honest, transparent billing.

I met my surgeon Dr Todd Grebner and got my knee replacement surgery sch7eduled right away!!!read more

This place is no longer called Tennessee Valley Bone and Joint but Vitrutian as it was bought out…read moreby Hamiliton Medical Center after they bought the local hospital from Tennova. Don't get me wrong Dr. Radford is an awesome Doctor but since being purchase their front desk gives incompetence new meaning. Had a procedure scheduled at 1030 got there at 1010 and waited an hour. My wife went to the front desk three times to find out what the problem was but was never given an explanation nor would the three girls sitting and talking go to the back and find out the problem. Guess I'll give Sports Center for Medicine a try. Hate to not see Dr. Radford and his staff but this is totally unacceptable. People have jobs just like the three swaquking women and we need our jobs. A little help from those three would have been nice.

I had an awful experience with Dr Hutcheson and his head nurse Sherry. They refused to listen to me…read morewhen I complained about a lot of pain weeks after surgery. Dr Hutcheson made promises to me he did not keep and ultimately ended up causing me extra months of pain and many thousands of dollars that I had to pay due to their mistakes.

I saw Ann and she was great helping me exercise following back surgery. I've been there numerous…read moretimes thru many, many years. They are very good at working thru issues from shoulder pain, knee problems & other issues.

The therapist are quite nice and easy to work with. They show you how to do it and watch you while…read moreyou do it and I like that.

This is a very organized group here. Some days can be very packed, busy with the lobby full. But…read morethey do a good job getting everyone in a reasonable time. They have the ability to do simple X-Rays and ultrasounds in the office, which helps with time. Dr does s great job explaining everything as he walks through your issues with you. They also have plenty of shoe and insert options to share with you. Overall a good experience so far.

Never see same doctor. Lost my X-ray…read more Paper files spilling over. Long waits with appointments

horrible office staff! once I told her why I was calling she huffed and put me on hold + kept me…read morethere. every time it connected me back, she would put it on hold again. I was on hold for almost 45 minutes. waste of time + no help at all!