By mistake I called the Hillsboro Eye Clinic and asked if they took VSP Basic insurance. Turns out…read moreI have Kaiser Permanente and should have called them (even for eye care). My bad. But the lady on the phone took the time to explain this to me, and even went as far as to tell me what number at Kaiser to call. It's one thing to help your customers. It's quite another to help anyone in need. Bravo!

Had an eye emergency on a Friday at 3:45 called as they closed in 45 minutes. received good…read morecustomer service and the receptionist consulted with the doctor on-call who directed us to go to the Tanasbourne clinic as the on-call doctor was at this clinic and they would be waiting for us to arrive. Upon arrival 5 minutes before closing we were informed that the doctor was expecting us but when we weren't there yet they decided to leave. No options were provided nor was it an option to contact the doctor. The lack of compassion or caring from the on-site staff and doctor who left the clinic prior to closing knowing a patient was in route is unprofessional and no excuse. Will never use Hills pro Eye Clinic again.

awesome people awesome service…read morevery kind and considerate highly recommend them - i've been to many eye places around and they're the nicest and most professional

First time patient with Dr Luce & staff, one of the most thorough exams I've had in many years…read more From check in to getting glass specific for my eyes top notch!!!

SMILE is awesome. Get it if you can. So, I got SMILE, my partner got LASIK... what's the…read moredifference? For Lasik, they need to cut a large flap into your eye... then the laser does the cutting/removal, etc. In SMILE, a tiny slit is cut (no flap), then the doctor does the cutting/removal instead of the laser. My recovery time was much longer; it took a couple months until my vision was perfect, whereas they recovered almost instantly... However, I almost never need eye drops... and they needed them for several months. The results are similar otherwise. How's my vision? 20/15... I could read a few of the 20/10 characters... but it took a bit of squinting. It feels weird to have functioning eyes. The process: You have some meetings, they check your eyes, and walk you through the procedures. If you're the nervous type, this may help you. This was maybe tmi for someone like me, since I prefer to trust the experts/doctors... that is, after doing hours of research and settling on SMILE and Dr. Malihi. However, tmi is better that no info, and many will find comfort in the "behind-the-scenes" tour. The actual surgery takes about 20 minutes... and it's uncomfortable, I mean it's your damn eyes... So, I just tried to relax and think about how this will all be over in no time- and it was. They do offer a chill pill of some sort, but I didn't take it... kinda wanted to feel it all... and it wasn't bad. You do feel a bit of scraping... because there is scraping. Again, worth it. They talk you through the whole thing... tell you when your vision is about to go cloudy, etc. There were people updating me on everything that was happening and there wasn't any mystery or reason to worry. The next day, my vision was kinda there... but after a few hours it got blurry... My partner had almost perfect vision after a day... but I was about 20/40 at best. I ended up working on tons of music, since staring a computer screen was doable but difficult. I traveled a couple weeks later, and my vision was still really blurry... SMILE does take longer to heal... but it's really worth it. After a couple of months, my vision is so good it's ridiculous. Just get it.

I am so glad that I decided to get SMILE at NELSI! All the staff were extremely professional,…read moreattentive, and accommodating. I got an answer to every one of my questions and didn't feel pressured at any point throughout the whole experience. I was a candidate for SMILE, LASIK, and PRK and was walked through the differences between the 3 and pros vs. cons. Ultimately, I decided to go with SMILE to correct my myopia (-4.50 and -5.0 with slight astigmatism) because I already had dry eyes and was concerned LASIK would make it worse. I was able to schedule the surgery for the following week, and the surgery itself was pretty quick and painless! My vision was blurry immediately after, but was 20/15 and 20/20 by the following day. Fantastic! This was, by far, the best medical experience I've ever had. I just wish I would've had Dr. Mahili do it sooner!

Been coming here for almost a decade and they have always been great! Easy and quick with the…read moregeneral exam stuff and then the optometrist always takes the time to see how am I doing, any changes and what I can expect in the future. The picking out glasses part they make easy by helping me sort through a large selection of choices. Next to a good sushi place, a bar and a great coffee shop, Insomnia, there's other places to go before or after.

Amazing my daughter broke her glasses and they fixed them at no charge and were so nice and…read moreprofessional! Place is super clean and has so many awesome choices for glasses I will definitely be back when she needs a new prescription!! Thank you guys so much! I feel so bad when she brakes her glasses because her vision is awful without them. I really appreciate you guys!

I had run out of my last pair of contacts and needed my prescription renewed in the middle of the…read moreStay At Home order. I called in on Tuesday and spoke to Dr. Freedle. He was very informative and walked me through their scheduling during the lockdown, their pricing etc. I explained that I needed contacts for work and that my glasses weren't cutting it. He immediately checked his schedule and was able to get me in the next day. I received a follow up call the next morning reminding me to bring my eyewear and any info I had on my current Rx. Upon arriving the office ladies greeted me and had me fill out my paperwork. They were very kind and welcoming. My exam with Dr. Freedle was wonderful, he explained so much about my prescription and the different benefits of contacts vs glasses. I had never gotten so much information at other offices. By the time I left I had a new prescription, contacts for the year and drops to prevent dry eye. The cost was extremely reasonable; given the care I received and products, I am very surprised at how much I paid. The pricing is less than most in the area and the service received is 5 stars. Truly a wonderful experience, I will be recommending them to everyone who needs an optometrist. And as of today, I will be a loyal patient going forward. Thank you Dr. Freedle and Office ladies!

I've been waiting two months for glasses and lenses that have been ordered and paid for. I get no…read morecommunication and no eta.

I was a little surprised at the 3 star rating for the Tigard Vision Center. Good thing I didn't let…read morethe negative reviews sway me from making appts for my husband and myself. Due to a few years of procrastination and then COVID, it had been 6 years since our last eye exams and getting new glasses, so we were long overdue -- when road signs become almost too blurry to see while driving, you KNOW it's time to stop procrastinating. I checked the website and I liked that appts were required so that customer visits could be spaced out in order to limit the number of people sitting in the waiting area at any one time. We were the only ones waiting when we arrived. The reception desk is directly in front when you enter and we were warmly greeted immediately. To save time, we had filled out all our paperwork online so we were all checked in. I am bad about remembering names but everyone we came in contact with was friendly and seemed like they truly enjoyed their job. There is a private parking lot and the inside of the building seemed fairly newly remodeled and was clean and well organized. Everyone is masked and masks are still required for anyone entering the building. The one person's name I did remember (as well as her great glasses!) was Lindsey (sp). I was pretty anxious about my exam since it had been so long since my last one and I'm not getting any younger these days. Lindsey expertly guided me through all the fun eye tests and answered all my questions. Dr Tammy Nguyen did our exams. She was so nice and professional and explained everything she was doing as she examined my eyes and had me read all those eye charts. I especially loved that for an extra fee, you can have a digital scan of your eyes rather than those annoying dilation drops. I was especially worried about age-related macular degeneration as both of my parents had it. Dr Nguyen assured me that there was no indication of it but I did have a few cataracts that were normal for someone my age, so we'll need to keep an eye on it. Except for the normal changes all our eyes go through, I was relieved to know that everything was OK and all I needed were new prescription lenses. After the exam, I was escorted to the room where you choose your new frames. Everything was organized and displayed in a way that made sense. I'm kinda overwhelmed by too many choices, like kid in a candy store with a dollar to spend. Again, I didn't get her name but the young technician who helped me was professional and patient so I put myself completely in her hands. She helped me pick out two new pair of glasses that fit and flattered my face (I chose the Ray-Ban aviator-style sunglasses, the only style I will wear). And I'm not going to lie, prices aren't as low as Costco but the selection is excellent and you do get what you pay for. My husband even found a pair of wrap-around sunglasses he hasn't been able to find anywhere else. We were both very happy with the customer service, our frame and lens choices and the experience overall. Can't wait until our glasses are ready! Tigard Vision Center is a solid 5 stars.

Is it wrong to cheat on your annual eye exam? If they don't want me to cheat, then why don't they…read morechange the eye charts? I don't do it on purpose, but since I've been coming here for ten years, it is like a comfortable pair of shoes, "Well, hello, R S T L N E. Nice to see you again, S K Y R C O." For years I saw Dr. Shannon, but since she left the practice, I've been seeing Dr. Brad. The clinic is modern, clean and has all the bells and whistles (flat screen TV in the waiting room, chocolate treats on the counter, magazines from this millennium). My annual eye exams are always quick and painless - I don't even have to study. But the glaucoma test where they puff air into your eye makes me jump every time. They also push a high-tech retinal scan, called OPTOMAP, with the zealousness of a used car salesman. No thank you! They have a good selection of high quality frames in the attached store, but over the years, both my husband and I have had to return lenses or frames that weren't done right the first time. We haven't had any trouble exchanging items, but it was a hassle and waste of time going back and forth.

Dr. Daniel Robison retired back in 2024. I was worried at first because he was such a great doctor,…read morebut Dr. Monghate, who took over the clinic, is phenomenal. He is thoughtful and genuinely cares about his patients. Our appointments are never rushed. He explains everything clearly as well as answers all my questions and concerns. His staff are wonderful too and how they have the office set-up is great. All of the tests are in one place that you just quickly roll to in an office chair. Everything is clean and I don't usually have to wait long in the waiting room. I'm so grateful to have Dr. Monghate as my doctor and couldn't recommend him more.

30 years ago Dan examined my eyes. He found a slight astigmatism and beautifully corrected. I was…read morepregnant at the time, they were Godparents to my daughter Phoenix. I have made it a point to make sure my kids eye health was always good. This was due to the level of care and professionalism of Dan and Lynn. Their Goddaughter is an award winning author of a series of books, and the boy I had just finished his Masters in Theology with a concentration in Sacred Arts. There wasn't a day my husband and I didn't mention these 2 lovely people, wishing them much success and keeping in our prayers for their protection and guidance.

Friendly staff, they take care to explain everything and are upfront with costs …read more Very good frames selection. I love my glasses

Dr Rosales is terrific. He's thorough, kind, and explains everything in detail as to what he's…read moredoing. The front staff are always welcoming and the back staff are very knowledgeable and professional. Thank you!!