We've been going there for the last 5 years or so, and this time was our best yet! We were both in…read moreand out in an hour! Dr Hastings was kind, polite, and professional. He gave us good advice on how to take care of the dry eyes we both have. All the staff has been friendly and nice every time we've been.

Quality of care Good WHEN you get care…read more Care is Hit or Miss. mainly Miss Wait times of 1 1/2 hours is normal. They have gotten bigger than their capacity to handle. Do not recommend

I had a very positive experience with Retinal Consultants. The office staff were kind and…read morefriendly. I saw Dr Cameron Pole and he presented my options and explained what would be done to correct my problem. I was impressed with everyone's professionalism and caring at the Chico office and the Sacramento office, where my surgery was performed. I wouldn't hesitate to go to Retinal Consultants. I'm glad my doctors, Dr. Mennucci and Dr. Barthalow, referred me there.

I am very disappointed in Retnal Consultants. The doctors are not a problem but the staff is. I…read morewent to Retnal Consultants for my appointment, when I went the receptionist's desk she informed me that I had to sign in on a tablet. People are not machines they are human beings why even have a receptionist if she is too lazy to check you in? I have never liked the receptionist she is cold and borderline rude and lazy. Some time back I spoke to the office manager about the fact that the staff when calling a patient into the exam rooms would only come into the reception area a few feet and call names. I explained that people in the far side of the room could not hear their names being called, especially people like myself who are hearing impaired. The office manager agreed it was a point: how ever nothing was done. I guess the staff are just too lazy and have no respect for their patients. If you want to be treated like a nonperson go to Retnal Consultants, but if you wish to be treated with dignity and respect and want to feel welcome go somewhere else.

I have had two eye surgeries performed by Dr. Arregui, most recent March 2026. He has shown himself…read moreto be courteous and competent at each visit. Current office is spacious and I have been treated appropriately by staff. Parking which was inadequate at their former facility is ample at the present location.

I have been a patient of Dr Gilbert's for years and have always had a good experience with my…read moreappointments. But after my last appt in Dec 2025. I was supposed to be scheduled for a surgery and was told someone would call me. Forgot about it because of the holidays but called in 04/26 and was told someone would call me right away. Called again in 05/26 and left message. Nobody called me back. Left message via website 2 weeks ago requesting a copy of my RX so I could get updated glasses since I wasn't getting a call back on getting surgery scheduled. And again nothing from CEC. Very poor customer service.

If you have nothing better to do than spend your time at an ophthalmologist's office, maybe this…read moreone is for you, but not for me. They have two waiting rooms, you wait for a while in the first one, then see an assistant (or whatever their title is) and then get put in a second waiting room. Right after I sat down in the second waiting room, another patient said, "Yeah, all you do here at this office is wait." I gave it 30 minutes past my appointment time, then told the front desk I couldn't wait any longer. They indicated that it was typical for the doctors to be running behind, and that this length of time was actually "Good for Dr. Gilbert." Not good for me.

I will never recommend or return to this facility. My eye surgeon uses this place so I won't be…read moregoing back to him because of my treatment at Skyway. When I called the Surgery Center to complain about my hurtful treatment by my nurse I spoke to a very nice nurse at first. Then the nurse manager called me with a bad attitude to start with then she basically said I was lying. I think if they have cameras in the surgery room etc. it would prove I'm telling the truth. Not sure how far I will take this complaint but the abusive nurse and manager should lose their jobs.

The nicest and caring staff! Everything went so smooth felt like I went and took a short nap then…read moreleft...everything way better then I expected! They go over and beyond for you!

Dr Shaw is amazing! He diagnosed something that had been afflicting me for years that I couldnt get…read moreany other doctor to admit/diagnose. two surgeries later I am happy and healthier...without SO Many issues. I love that guy...

Dr. Shaw has retired. This is quite a loss to our community. I have never met anyone in medicine…read moreas courteous as Dr. Shaw. He was truly a professional.

My husband and I have both been seen there. We find the level of care to be very good. The…read moreDoctors are up on all the newest treatments and Lissa in optometry is exceptional!

Michael Merry is an amazing optometrist. My son has been in…read moreglasses his whole life and all doctors said he could never get contacts. Well, they were wrong. He told my son he could get them and my 12 year old has never been so happy! Sammy, the technician is so patient and spent time helping my son learn how to put them in and take them out. I now have a very happy pre teen who finally said goodbye to bifocals and is happy as can be. Thank you North Valley Eye Care