Staff was on top of everything from check in to all the different testing. Helpful, alert,…read moreprofessional and knowledgeable. I would definitely recommend this business for all your eyecare needs. I will return.

The first time my husband went there, the eye doctor missed my husband's torn Retina. I gave them…read moreanother chance-the eye center didnt send over my father's blood orders. Come to find out, my dads condition is very serious. Now, I have to take him to the ER. I would not recommend this place!

Walked in 10 minutes prior to my appointment. They have you fill out a few papers, most not filled…read moreout so no personal information, and they blast the whole social security number in the front page. Then asked me to fill out the same paper I just filled out. Waited 40 minutes to be called. The lady that scheduled me was super rude. The whole front side lobby girls clearly don't want this easy job. They way over book the place. Dr. Levine was so nice. And she clearly loves her line of work. Definitely only going back for her expertise.

Quality of care Good WHEN you get care…read more Care is Hit or Miss. mainly Miss Wait times of 1 1/2 hours is normal. They have gotten bigger than their capacity to handle. Do not recommend

I have had two eye surgeries performed by Dr. Arregui, most recent March 2026. He has shown himself…read moreto be courteous and competent at each visit. Current office is spacious and I have been treated appropriately by staff. Parking which was inadequate at their former facility is ample at the present location.

I have been a patient of Dr Gilbert's for years and have always had a good experience with my…read moreappointments. But after my last appt in Dec 2025. I was supposed to be scheduled for a surgery and was told someone would call me. Forgot about it because of the holidays but called in 04/26 and was told someone would call me right away. Called again in 05/26 and left message. Nobody called me back. Left message via website 2 weeks ago requesting a copy of my RX so I could get updated glasses since I wasn't getting a call back on getting surgery scheduled. And again nothing from CEC. Very poor customer service.

My husband and I have both been seen there. We find the level of care to be very good. The…read moreDoctors are up on all the newest treatments and Lissa in optometry is exceptional!

Michael Merry is an amazing optometrist. My son has been in…read moreglasses his whole life and all doctors said he could never get contacts. Well, they were wrong. He told my son he could get them and my 12 year old has never been so happy! Sammy, the technician is so patient and spent time helping my son learn how to put them in and take them out. I now have a very happy pre teen who finally said goodbye to bifocals and is happy as can be. Thank you North Valley Eye Care

I have been a patient of Dr. Myers for over 30 years, He is the best doctor, he follows up on what…read morehe talks to you about, and when he referrers you to a specialist you know that you are going get the help that you need. When I had any issues with my eyes, I would always check with him first before having any procedures done. Thank you, Dr Myers, for you all the years what you have taken such good care of my eyes and provided me with excellent care and service.

Dr Myers spends time with you. He actually reads my file EVERY time I see him. He doesn't rush…read morethrough the exam. He's thoroughly When. Needed surgery he recommended a surgeon who did a fabulous job. Over the years I've had 3 eye doctors and although all 3 were good, he is my favorite for the reasons cited here. He genuinely cares about his patients. The staff: friendly and knowledgeable. Eager to help.

I had a very positive experience with Retinal Consultants. The office staff were kind and…read morefriendly. I saw Dr Cameron Pole and he presented my options and explained what would be done to correct my problem. I was impressed with everyone's professionalism and caring at the Chico office and the Sacramento office, where my surgery was performed. I wouldn't hesitate to go to Retinal Consultants. I'm glad my doctors, Dr. Mennucci and Dr. Barthalow, referred me there.

I am very disappointed in Retnal Consultants. The doctors are not a problem but the staff is. I…read morewent to Retnal Consultants for my appointment, when I went the receptionist's desk she informed me that I had to sign in on a tablet. People are not machines they are human beings why even have a receptionist if she is too lazy to check you in? I have never liked the receptionist she is cold and borderline rude and lazy. Some time back I spoke to the office manager about the fact that the staff when calling a patient into the exam rooms would only come into the reception area a few feet and call names. I explained that people in the far side of the room could not hear their names being called, especially people like myself who are hearing impaired. The office manager agreed it was a point: how ever nothing was done. I guess the staff are just too lazy and have no respect for their patients. If you want to be treated like a nonperson go to Retnal Consultants, but if you wish to be treated with dignity and respect and want to feel welcome go somewhere else.

I was so impressed with their expertise, excellent care, informative discussion; I highly recommend…read morethis facility.

They do a great job. Good communication and care . I have been going to them for a few years . Nice…read morestaff and doctors

Visited May 17th. My friend had his prescription filled…read morehere then a couple weeks later they were ready for pick up. RHONDA helped my friend both times and made sure the glasses he chose were a good fit for his face. She was super helpful and patient. I love that the location is inside the Chico Marketplace and is open 7 days a week! Plenty of glasses to choose from! Thank you Rhonda for all your help with my disabled friend! Definitely will be back!

I purchased two different pairs of glasses from this company, and the experience was incredibly…read morefrustrating from start to finish. One pair came out fine, but they completely botched the other -- twice. The first time, the prescription was wrong. I brought them back and gave them a chance to fix it, but the second pair still wasn't right. At that point, I had lost all trust in their ability to get it right. After two failed attempts, I had had enough. I asked for a refund on both pairs -- not just the one they messed up, because I was done with the company altogether. I no longer wanted to do business with a place that couldn't deliver on quality or take accountability. Unfortunately, they refused the refund and showed zero willingness to make things right. I was polite and patient throughout the process, but they clearly had no interest in customer service or owing to their mistakes. I walked away disappointed, without money, and still without a usable pair of glasses. Save yourself the hassle. I wouldn't trust them with something as important as your vision -- take your business elsewhere. managers response taking no accountability leaves out sent them back in twice.