Some very fun machines. Not very good customer service from the grumpy lady at the front.
We went a few weeks ago for the first time. We paid $30 for my wife and I to play for an hour. We had a blast!! So I wanted to become a member. I asked if she would please apply the $15 I just paid an hour earlier towards a monthly membership. She said "no, you will have to pay full price if you want a monthly membership." If that is their policy, that is their prerogative. But that seems foolish from a business sense when a customer wants to give you more money and become a recurring monthly payment. It wasn't so much what she said, it was how she said it. I chose not to get a membership because she was kind of rude and it rubbed me the wrong way.
We went back a second time and paid our $30 for an hour. She asked if we had our punchcards. We told her no, because we didn't know that we were coming in. She refused to give us another 2 punch cards because she told us they cannot be combined. So, once again, she kind of rubbed us the wrong way as soon as we hand over our money. She told us that someone came in with 6 people and then came in the next day and tried to redeem their punchcards. So someone spent $90-150 with you and you didn't want to let them combine the cards to get a free $15 back from you? That is totally your right as a business owner. But shortsighted, in my opinion, if you would like to have more customers or repeat customers.
We had a lot of fun, but several machines were turned off, which was a letdown. And we felt like 5 minutes before our hour expired that she was stalking us. We felt like she was going to be rude to us like our previous two interactions with her. There was no one else playing. But we thought as soon as the clock hit an hour, she would rudely tell us our time was up. We didn't want to be talked down to again, so we rushed out of there.
We decided we will join the Delaware Pinball Collective. It is only 20 minutes away. They have a lot more machines, a great monthly membership rate, and are super customer service minded. However, they are ONLY by membership. You cannot come in and just play for an hour or a day. So if you think you would enjoy having a membership and playing a couple times a month, consider the Collective. They have a lot of special events for their members, and zero attitude. read more