First time doing my brows, got them threaded by Gina. She was wonderful! Great energy and lovely to…read morechat with

If you are looking for a lash lift do not come to this place , service is decent but I don't…read morebelieve they are experienced , one lash is semi lifted but looked like I had put on clumpy masacara , I asked the lady she could have just set an expectation that the chemicals may not take in my particular lash so I can decide if I want to move forward or not and she tried to lie to my face and say I told you that it would last a few weeks which has nothing to do with the treatment working on my lashes or not Definitely do not recommend make sure you do hw and you go to an expert in lash lift

Alyssa is truly my FAV! Literally one does it like she does. I have been coming to her for over a…read moreyear now for my brow threading and I refuse to go to anyone else. My brows look flawless every time and her customer service is TOP notch. It's always such a relaxing peaceful vibe when I come in and the experience is always great. I highly recommend her if you're needing brow threading, lash lifts, or brow lamination! I recently got a lash lift and brow lamination from her and will definitely be getting them again in the future

Alyssa's brow work was consistently great, and I was a loyal client of hers for nearly six years…read more Unfortunately, my experience with her business practices and customer service has been deeply disappointing. I recently purchased a 10-session package for $430. I only learned Alyssa was leaving because she casually mentioned it during one of my last appointments. As a client with a half-used prepaid package, I was never proactively notified, offered options, or told how my remaining services would be handled. To be fair, I genuinely tried to make the situation work. I even booked an appointment with one of the artists Alyssa personally recommended. Unfortunately, while they were kind, the results simply were not to my standards. That confirmed what I already knew: I purchased this package specifically because I trusted Alyssa's work--not simply because I wanted eyebrow threading. Feeling stuck, and without another solution, I requested a prorated refund of the unused package. I didn't ask for this refund because of any changes on my end. I requested one because the provider whose services I specifically prepaid for became unavailable indefinitely. Had Alyssa not left, I never would have requested a refund. Instead, I was expected to absorb the financial loss caused by circumstances entirely outside my control, which I believe was fundamentally unfair. Although Alyssa did agree to issue a partial refund, which I appreciate, she would only do so after retroactively repricing all of my completed appointments at the full individual session rate instead of the discounted package rate I had paid. As a result, my refund was substantially reduced. I would never have chosen to receive these services at the full individual session rate. I purchased the package because the discounted pricing reflected the value I was willing to pay. Retroactively converting completed appointments to the full retail rate fundamentally changes the financial agreement I originally accepted. I was told that Alyssa's policy only allows a package-rate refund if an artist "permanently leaves." However, "buying a one-way ticket", "planning to travel for over a year", and having "no return date"is, from a client's perspective, functionally no different. Expecting clients to leave hundreds of dollars with a business indefinitely in the hope that an artist may someday return is unreasonable and unfair. Unfortunately, this experience reflects what I now recognize as a broader pattern. When the studio transitioned to the Fresha booking app, I accidentally booked with a newly hired artist because I didn't realize the new system assigned providers differently than before. Of course, I was welcome to keep that appointment, but I am very particular about my eyebrows, and for several years Alyssa had been the only person I trusted to thread them. Rather than proceed with an artist I didn't know, I immediately explained the misunderstanding and chose to forgo the appointment and wait for Alyssa instead. Despite being a loyal client for years, there was no flexibility or grace for what was clearly an honest mistake during a confusing system transition, and I was still required to pay for an appointment I never received. I've also seen disheartening posts on her business instagram page where she appears to poke fun of clients who arrive late. While every business has the right to enforce a late policy, publicly ridiculing clients who support your business struck me as unprofessional and disappointing. Even as someone who was never once late to an appointment, I still found these posts to be incredibly off-putting. True customer service isn't only about offering clients a drink when they arrive. It is about showing respect for them in difficult situations, especially when your business can no longer fulfill its obligations. Although Alyssa's talent is undeniable, and I sincerely wish her the best with her travels, her talent doesn't excuse poor communication or unfair business practices. After six years of loyalty, I expected to be treated with far more transparency, fairness, and consideration than I received.

I went to Nina for my first ever brow threading. She explained the whole process as she went…read morethrough it. I really liked the face mapping she did before starting the threading process. Super easy booking process and plenty of street and neighborhood parking. I've now been going here for the past year and can't recommend her enough!

This is my new favorite spot for eyebrows. My eyebrows have never looked this good and Nina put a…read morelot of care into shaping them. I'm so glad I found her work as I have always been anxious about getting my eyebrows done professionally. Nina was very hospitable and had a positive vibe the entire time. This will be my go to spot from now on whenever I need threading. I'm so happy with my results!

This was my first time getting my eyebrows professionally shaped, and I wasn't really sure what to…read moreexpect. As a guy, I wanted something natural, and Victoria immediately understood what I was looking for. She made me feel comfortable from the start, explained everything, and did an amazing job with the brow shaping. The results were subtle but made a huge difference, I couldn't be happier. The shop also had a really welcoming, relaxed atmosphere. I'll definitely be coming back.

My husband and I loved going to Brow Down Studio for our eyebrows. We went to them for about 5…read moreyears. We started off with René, then Yasmin and finally Victoria. We were in such great hands no matter who was working their magic. They take their time shaping brows, giving advice on what areas need work and of course a little temple massage. We moved far away about a year ago and miss all of them. Are the prices higher than some other places, yes BUT it's welllll worth it. You get what you pay for and I only trust the best with my eyebrows.

Amanda did my Brazilian, full legs, underarms, and face for a very competitive price…read more She made the experience one of the best wax services I've ever had. Amanda was efficient, attentive, professional, and incredibly knowledgeable. Location is also wonderful. I will be going back!

I got my eyebrows done by Amanda and she overly processed them and blame me by telling me I had…read morepreciously bleached my eyebrows which I never ever had. Then she said it was the last product used on my eyebrow (I got my eyebrows laminated back in April ) highly doubt it. I asked for a refund and she told me to call my bank. This is unprofessional; how dare you charge a client knowing you burned/over process their eyebrows. Amanda didn't even do a skin test to make sure the chemicals she uses won't burn my skin, which I know professionals do all the time oh and she didn't even do a questioner. Please don't come here. Instead of owing towards her mistake Amanda accuse the client for her mistakes. Thanks to Amanda my eyebrow are black crusty and my skin was burned. Thank you Amanda for making me look like my eyebrows where drawn by a sharpie really appreciate that gangster look. People please do your research and go with a technician that is license and follows protocol such as a chemical/skin check and questioner. I learned my lesson and will do my research before I book an appointment with anyone. Please avoid at all cost

They're always super kind, and teach you how to take care of your lashes at home. They take notes…read morewhat work or don't work for you so they know exactly how to do next time your back. El mejor lugar para hacer tus lashes muy amables. Recomendado 100%

I hate to bash on a local owned small Asian business, but the service is unacceptable. The place is…read moreextremely overhyped by reviews. They don't treat you nicely unless you're Korean and the quality of the perm is subpar. They charge you extra if your lashes seem "damaged" but my lashes are in great health due to using prescription serums. On top of the negative treatment and inconsistent pricing, the perm itself was mediocre. One eye is more curled than the other. The elder woman also tried to scam me by selling me a 50$ black conditioning serum, and claimed that it's way better than any other serum on the market. Stay away.

Queens, look no further...Cheeks + Co. is it! I love coming here for my facials and eyebrow…read moremaintenance. Highly recommend Cheeks if you're looking for a refreshing experience!

It was great, the people were very kind and did a great job with my facial. I would definitely…read morereturn!

Altynai is very detailed and gentle, I would recommend! They have an amazing color selection!read more

2nd time here and I'm so happy with my nails and had an amazing experience. To the front door to…read morethe chair.