I am extremely disappointed with my recent experience at this float spa's Tempe location…read more I was previously a loyal member at their Scottsdale location from 2020-2021 and had wonderful experiences. After moving away and later returning, I reestablished my membership and began visiting the Tempe location. Until recently, my visits had been positive. A month ago, I was involved in a serious car accident and needed to pause my membership while recovering. I communicated this with management and was told my account would be paused. I was also told I could still float during that time. In fact, I came in the week prior to this incident and had a seamless, excellent experience. However, my most recent visit was completely different. When I arrived for my scheduled float, I was met with hostility and unprofessional behavior from the front desk staff member, Jeremy. From the beginning, his demeanor made me feel unwelcome, as though I did not belong there. He insisted I update my card before I could proceed, despite the fact that I have an active membership and a valid card on file. I explained I could update my card later, or he could use the existing card or a gift card on my account--but he refused all options except my gift card which he didn't want me to use unless I gave him a different card. I explained to him the card on file was fine. Ultimately, I was forced to proceed under stressful conditions, which completely disrupted what should have been a therapeutic experience. My float was filled with anxiety, and I ended it early--something that has never happened to me before. After my session, the poor service continued. I was given tea but then left unattended for over 30 minutes. I was not offered any of the post-float amenities included in my membership, such as oxygen or the salt cave. I eventually gathered my belongings and prepared to leave. As I exited, Jeremy called out to ask if I wanted to schedule another session, then told me I could not return until I updated my card. This was both confusing and inappropriate, especially since I had not been billed, nor had any payment attempt been made on my account. When I tried to calmly understand the issue, I was met with dismissiveness and escalating rudeness. He ultimately directed me to email the manager, then abruptly ended the interaction by slamming items and walking away. I left in tears. As a person of color, I cannot ignore how this interaction made me feel. I have never felt this way at this business before, but this experience raised serious concerns about how I was treated and why. I contacted the manager, Amanda, and was initially blamed for the situation. Only after further clarification did she apologize, stating she had not been given the full story. While I appreciate the apology, the damage had already been done. I have since canceled my membership. Paying $200 per month should come with professionalism, respect, and care--especially in a wellness environment. No client should ever feel disrespected, dismissed, or unwelcome. I will not be returning.

Worst experience ever. Called me 30 minutes before my appointment they would not be able to accept…read moremy voucher. They said it was a simple mistake but we're unable to do anything about it. Drove 40 minutes to this location for absolutely nothing. The staff was rude and unwilling to help the situation. I will never go to this or any True REST Float Spa and will make sure no one I care about does either. This was supposed to be a gift and was nothing short of a nightmare.

We purchased gift cards to the True REST Float Spa ten years ago. We chose to try and use them…read morelast week and the owner did honor them! My wife and I enjoyed the one-hour float and the oxygen bar afterward. The front desk lady was delightful and provide good instructions and tips. My wife and I had differing experiences with the overall float but in general had a great experience.

This was my first time ever trying a float spa, and I was incredibly nervous to try. Jasmine was…read morequick to provide information, answer questions, offer tips, and put me completely at ease. I floated with my friend, and we loved the experience as we both were first timers. This was amazing for self-care, and I know it will take a few more floats to see the full benefits. Very excited to be a new member and look forward to monthly self-care visits!

Jonathan injured my arm. On August 1st 2024, I got a message…read moreat Movement Restoration from Jonathan, a therapist I had never worked with before. As soon as the massage was over, my right arm was numb, heavy, painful and I couldn't move it. I immediately notified Jonathan of this. When I informed the owner, Trish, she kept telling me it was a normal body response and that I didn't need to go to the doctor. The day after the massage, I showed another therapist at the facility, Denise, and the front desk girl the lack of movement in my arm. They both told me that was NOT normal and that I should see a doctor right away. Denise said the owner, Trish, was telling me it was normal because she didn't want to be liable. I had imaging done and went to an orthopedic surgeon on August 6th. He diagnosed me with a rotator cuff impingement tendinitis, axillary neuropraxia and sensory palsy to axillary nerve due to an overhead stretch, manipulation and axillary manual massage. Jonathan overstretched my arm while pressing into my nerves which caused the injury. After going to the Dr. and receiving a diagnosis, I went back to Movement Restoration and gave the owner, Trish, a note from the doctor explaining the injury and the maneuver that caused it. She still tried to convince me it was normal. I asked if she would be submitting an insurance claim and she let me know she would not be submitting a claim as well as would not be taking responsibility for injuring my arm. My arm has now been painful and numb to sensation since August 1st, 2024 because of this. I have been on pain medicine and have been going to physical therapy to help with the pain and to heal the nerve. I had been going to Movement Restoration for years so it's very disappointing to be treated like this.

I'm updating my review because the owner reached out to me directly, heard me out fully, and shared…read moreher side with transparency. My main concern was the massage itself, and she has offered to make it right at my next visit. I really appreciate the way this was handled and the commitment to customer care. Thank you, Trisha.

I don't write a ton of reviews, but this one's worth it…read more I had an incredible experience at True REST Float Spa. From the second I walked in, you can tell they take pride in what they're doing. The place is spotless, the vibe is calm, and everything feels intentional. What stood out to me right away was the staff. Super welcoming, very professional, and they actually take the time to walk you through everything so you're not guessing or feeling awkward your first time. They explain the process, what to expect, and answer anything you throw at them. The float itself... honestly, you just have to experience it. It's one of those things that's hard to explain but you feel the difference right away. Mentally and physically, I walked out feeling reset. I've got to shout out Keeley. She was/is amazing. You can tell she genuinely cares about the experience you're having. Because of how everything was handled, I ended up signing up for a membership on the spot... and completed my second float 48 hours later and I'm already planning my next session. If you've been on the fence about trying this, stop waiting. Just book it. You'll get it once you do.

True REST Float Spa is a really cool concept. My mom was visiting from out of town and wanted to…read moretry it so we went together. We were both interested in high concentration Epsom salt, sensory deprivation, and relaxation. But unfortunately we both ended up not loving it :( It was super easy to schedule an appointment, they have a great introductory offer for first time floaters, Keely was amazing at explaining everything to us, and helping to manage our expectations and answering our questions. I love the salt lamps inside! You shower before using the pod, hear music for 15 minutes, then float in darkness (there is a light if you choose to use it) and silence for 40 minutes, then music comes back on for a five minute warning before it's time to get out. The water is skin temperature but I was actually a little bit cold during my float. I tried floating without using any support devices but decided to use the halo when I started to feel some tension in my neck. At one point I did get some salt water in my eye and it does burn pretty bad but they have a spray bottle and washcloth to rinse it out. The reason I didn't love it is really no fault of theirs. I had a hard time quieting my mind. Maybe if I didn't have so much going on, I could have quieted my mind and had a more peaceful experience. I was also a little bit cold so I kept moving around to try to submerge the cold parts of my body to warm up a little. I didn't mind the humidity in the pod and didn't have trouble breathing but my mom really didn't enjoy that part. I got a little nauseated afterwards and chose ginger and mint oxygen scents to try to help with the nausea. Keeley was so accommodating and let me change my sense a couple times. If you're interested in the concept, definitely give it a try! It was very clean and the staff were very kind.

I walked in a half hour before my scheduled visit due to anxiety. I was so nervous about the…read morecryotherapy that I almost didn't go. When I walked in, Ashley greeted me with such enthusiasm, and literally calmed my nerves. She made me feel so welcomed, explained everything and even said she was "proud of me" for lasting a whole 3:33 minutes. lol. Yes I survived the Cryotherapy but, the Customer Service I received was icing on the cake. I'll be going back for sure! Thank you Ashley for making my first experience a wonderful experience!

I found this place a little bit over a month ago and love it. The staff is wonderful, the place is…read moreclean, and their monthly unlimited price is unbeatable. They offer sauna, red light therapy, cryotherapy, and so much more. It's a wonderful place to take care of your mind and body. Highly recommend.

Impossible to find a class schedule. Website mentions a Monday class and a Sunday class. Wasted…read moretoo much time of my life trying to figure out how I could try a class at Vibetality because of the "stars". Forget about it.

I am so thankful that Vibetality had offered a Groupon because I really needed some zen in my life…read moreas well as get my body moving. The place is nice and clean. Jenny and Heather are friendly and kind...they really make you feel at home by remembering me by name. I had taken a few classes here a couple years ago, I only remembered Heather and was really happy to see that she is still working here. I really enjoy her classes as she doesn't make you feel out of place if you are newer to yoga. She is very welcoming and encourages do whatever movements or positions that feel best for you. As for the classes with the vibration plates, I think its weird at first but after you take a few classes they are great. Sometimes the vibration was a bit much so I just stepped off the plate...no big deal. I LOVE that they offer late night classes and 20 minute sessions. Sometimes I don't have time for a full hour class or cant make it until after 7. The only negative (for me) is the cost but otherwise no complaints!

As a busy mom of four and business owner - I'm go-go from the minute I wake up to when I lay my…read morehead down. To say I needed a place like this to unwind and recharge is an understatement! I have never felt more relaxed, at peace and restored in my life. The minute I walked in the door, I felt by body shift from tensed to feeling like I was so light and free. I experienced the compression therapy & PEMF (a low-intensity pulsed electromagnetic field to stimulate the body & muscles), the red light therapy, the contrast therapy suite which is such a beautiful space focusing on cold plunges and hot tubs as well as saunas. Their staff is amazing to help you through each services and session and it's definitely worth a visit or membership! Busy adults and moms deserve a place just like this to wind down from the everyday noise.

Zen Vitality is a true oasis. The amenities are incredible and thoughtfully curated for relaxation…read more The design is beautiful, and the entire atmosphere feels peaceful and serene. I left feeling completely rejuvenated!

This is the nicest Float Spa that I have ever visited! It's small, but super clean and Donnell was…read morean excellent host. One of their pods is extra large - big enough for two people at once. I got to have that all to myself. I enjoyed my float after an hour so much, that I think I'll go for 90 minutes next time. I'll definitely be back.

My best friend and I have always wanted to try a float session and we were able to find a place…read morethat could accommodate two people in the pod. We were able to book a "couples session" and got to float together in a giant tank. It was big enough for us both and still had room to spare! The music was extremely relaxing, the soft blue lighting was calming, and the float had us both ready for bed by the time it was over. The tank itself was extremely clean along with the room / shower. The booking process was extremely easy and they had a bunch of appointment times available to choose from. I highly recommend this place!

Invigorating, energizing, and science-backed methods for engaging the body in a deep,l and…read moreprofoundly primal way. I felt so energized after my visit (compression, heat and cold therapy, red light therapy). Wally helped me today, and he is such a passionate staff member who truly seems dedicated even beyond the mission of Optimyze. Great experience, and will return again with friends!

POS: i ruptured my quadricep. I started going here 6 months post quadriceps tendon repair. I saw…read moredecrease in swelling and pain. my favorite were leg compression, ice plunge, sauna, and red light. The staff are super nice. NEG: I signed for the 3 months commitment package. Make sure you use all your passes. At sign up I was told they roll over so you can use them the following months. I still had a bunch of passes left and they expired them all at the end of my commitment. I called to ask if they would add them back because I actually liked going there and it was helping my knee. The team lead Victoria denied to add them back.

The staff was very accommodating and Ariana at the front desk was super helpful in guiding us…read morethrough the first time process. The float itself was very relaxing. Definitely a unique experience.

I went back to this place after a couple of years away. The process is pretty straightforward. Sign…read moreup for an appointment online. Get there a little early (especially if it is your first time so they can go through the orientation). Get into your room, put earplugs in, shower, and then head into the pods. Th experience in the pods differ for everyone. Once you calm down enough, and are floating in the middle, it is quite the experience. It's like being transported to space. An hour in the pod is enough time to destress after a long day or week. As someone who has anxiety, sitting in a dark pod can be triggering a bit. They do have light options in the pod, which do help. However my experience this time was a couple of moments of spasms and a few moments of calming myself down. Worse comes to worse you can al and sit up or keep the pod hatch open the whole time too. But the experience is a lot better with it dark and closed. I had the membership years ago. It takes a few floats to get used to the experience,but it was well worth it. Price is a bit on the high side, but that's to be expected. If you have time every month, the membership is worth it. But a float every once in a while is worthwhile.