Amazing customer service!!! They have great selections of bikes and accessories. They fixed my bike…read morevery quickly and now it is better than ever!

I was on vacation in Boyne and had a 100 mile Ironman training ride to do but had a major issue…read morewith my bike. I called North Country Cycle 20 minutes before they closed on a Saturday evening and they told me to bring the bike in. I arrived after closing hours, they let me bring the bike in, and promised to work on it Sunday morning so I could complete my ride. Instead, the owner stayed late, fixed the problem, and called me to come get the bike before I even made it back home that evening. On top of that, he charged me a minimal repair fee when I was prepared to pay five times that much for the effort! One simply does not find this kind of service nowadays - they are the best!!!

LOVE this store LOVE the guys who work there. They did a great job on a tune up for my older bike…read moreand they also have a fabulous selection of new ones. I am so glad I found Einstein Cycles!

Very friendly, helpful and accommodating. I came with 2 little dogs and they hooked me up with a…read morecruiser and trailer. Had an amazing day

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

No nonsense, well priced, easy in and out. Kayaks were comfortable although the paddles were not…read morethe long, curved type.

If I could give Patrick 6 stars, I would. He runs a great local bike shop here in Bellaire - I've…read morepurchased two bikes from him so far. He knows bikes, is priced fairly and gives back to the community by way of his leadership of the Glacial Hills Pathway and Nature Area. This is a "must stop by and say hi" place that I highly recommend.

I HIGHLY recommend Cecil Bay Trading Post; in fact, I will wait to purchase some items from there,…read morenext time I'm in the area, solely to be able to give them my business. Not only do they have a great selection of items but their prices are incredibly reasonable! Being one of the few places near Wilderness State Park, they could choose to take advantage of that - their prices indicate anything but that. Whether you're looking for ice, food, beer, camping gear or ice cream - they have it all! 10 out of 10 recommend.

Very handy stop not far from Wilderness State Park. Some basic groceries, firewood,…read morebeer/wine/liquor, pizza made fresh on the premises. Plus some camping gear and a surprising array of bike accessories and supplies. My only quibble was the the grocery line was a little too basic...couldn't find cold cereal aside from some small bags of highly sweetened kids' stuff. But other things we needed we found, including a baja hoodie for my wife at a great price. One of their pizzas is on the menu for our next trip up this way.

I am an 11 year old and I when on this trail. The service: 5 stars. They really helped us out with…read morewhatever and the only thing about the Bike that I did not like was that the kids bike did not have a very easy was to change the gear. You had to twist the handle hardly to change the gear but the grown up bikes were better. Anyways, this was a fun expirience

Signed up for the snowshoe tour, unfortunately Mother Nature did not cooperate. Point to point…read moretour, stopping at 3 wineries. Advertised as 3 mile hike (my activity watch logged 2 miles). Started at Sutton bay ciders - what beautiful views! Hiked to Ciconne vineyards, stopped for lunch (provided as part of tour fee) & tasting (about an hour stop), hiked to BigLittle wines (next to mawby) and tasted there. Shuttle picked us up there to return to our cars. They offer a round trip hike (or snowshoe if there's snow). I probably wouldn't do it again, but was something different to try/experience. Company was wonderful to work with - offered refund due to weather if we didn't want to hike (only want to snowshoe) they did refund some for no snowshoe rental.

As you would expect, Traverse City is really a great town for renting good outdoor gear. We picked…read moreup some cross-country skis for the whole family to rent for a week from Brick Wheels and they were great -- efficient, helpful, and friendly in getting us all sized up and kitted out; good advice about where to try to find some decent skiing given the weather; and (in so far as I can judge) the skis all seem to be good quality too. If only they rented kayaks too!

Brick did a lot of work to get my really nice Trek riding really nice again. I want to commend the…read moreshop's technical department for its outstanding fault-analysis and recommendations. Wasn't "cheap" however, it was all necessary to return my Trek to "silent running". Now, my bike's a delight to ride..... Brick's shop is very competent and professional. They're my go to.