In town visiting for a few days and our boat wouldn't start (electrical problem). Called a few…read moredifferent places, and no one said they could come out that day to look at it. Called this business, and he had someone out in 30 min that was able to fix the issue! Very grateful, highly recommend!

I cannot believe this company; last year they installed our dock and it was seemingly amazing…read more Until we asked them to put our dock in this year and they've yet to do it. They told us for 9 weeks they would get the dock in and continue to string us along. I would NEVER recommend this company to anyone. I'm shocked they are even in business with the lack of professionalism. Good luck ever getting your dock back in with this company; they are only good if you have to buy new and then they are on time and ready to go. Otherwise they are not honest and completely unreliable.

For anyone considering a dock or lift system, you could not do better than to choose Bulmann…read more My experience with Bulmann is from working with Chris Binger over the course of the past six weeks or so. I purchased a boat from Dry Harbour in Charlevoix and needed a lift to keep the boat safe and dry. I knew from years of looking at lifts and seeing them all over Lake Charlevoix this was the best constructed and best looking lift. So, in working through Dry Harbour (a Bulmann dealer) I was put in touch with Chris. Total professionalism and attention to detail. I am a very particular guy and was completely happy. I have a property on the South Arm of the lake and have a deep water application. Chris came out several times to fit the lift to the conditions and then Bulmann delivered the unit right for my needs. Several times they needed to level the lift, as the lift settled into the bottom silt and then again when the weight of the boat was on the lift. Each time they didn't settle for good enough but took the time to do it right and get it level. The crew led by Kurt and Rick were extremely friendly, careful and helpful. My dream of a new boat and lift to hold it came true this past weekend and all along Bulmann was going to be part of the picture. I made the best choice for me and encourage anyone out there considering a lift system to not miss taking a long look at Bulmann's product - you couldn't find a better choice. Thank you guys -

We had a group of 14 do a rafting trip this weekend, aged 8-74. We did the 2-hour rafting trip…read more Based on the website description, this seemed to be ok. It was the most chaotic, stressful, dangerous thing we've done as a group. Do not do a rafting trip if you think you're going to have any time to enjoy the scenery, talk, or enjoy a family activity. The river was extra fast due to high water levels and there are constant obstacles to avoid. We are all lucky to have made it with only minor injuries. Way too many close calls. It was not just us that were not enjoying our time on the river. Every kayaker and tuber we encountered felt exactly the same way. Several said they'd been crying at times, it was so chaotic.

Great trip over the New Year! Tanner was knowledgeable and he kept us dry while pointing out some…read morenature. Such a pretty ride. Will definitely go again!

Great customer service - very responsive. I highly recommend you check this place out for your…read morenext boat.

Cathy was very helpful getting rental booked and paid for. She also helped navigate concerns around…read moreweather. Boat was delivered to dock on time with a walk thru. Also it was in pristine condition. Called back for an early pick up and the guys were there right on time. Highly recommend! Impeccable service!

They rent u-haul kayaks and tube but wont really clarify drop or pick up points. Bad communication…read morefor sure.

We took our family on a 2 hour rafting trip and it was beautiful! I great way to see nature! The…read moreriver is calm and pleasant, and Jamie was great with setting us up with all of the gear and boats! Would highly recommended!

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

Capt. Josh is the best sailor in the game. He'll chase that sunset and you'll leave feeling on top…read moreof the world.

Our cruise with Sunshine Charters was a highlight during a late summer trip up north…read more We booked a late morning cruise, and boarded the yacht with the friendliest crew before heading to Lake Charlevoix. They unfurled the sailed and we enjoyed the sunny and breezy day before heading over to Lake Michigan, passing under the drawbridge as we went. Lake Michigan was choppy, but I never felt uncomfortable being out on the sailing yacht throughout. Bathrooms were clean, cold (non-alcoholic) drinks were a-plenty, and there was even a fun space for kiddo to make a fort with the cushions to stay amused. Would highly recommend booking a trip if you get the chance!

Amazing customer service!!! They have great selections of bikes and accessories. They fixed my bike…read morevery quickly and now it is better than ever!

I was on vacation in Boyne and had a 100 mile Ironman training ride to do but had a major issue…read morewith my bike. I called North Country Cycle 20 minutes before they closed on a Saturday evening and they told me to bring the bike in. I arrived after closing hours, they let me bring the bike in, and promised to work on it Sunday morning so I could complete my ride. Instead, the owner stayed late, fixed the problem, and called me to come get the bike before I even made it back home that evening. On top of that, he charged me a minimal repair fee when I was prepared to pay five times that much for the effort! One simply does not find this kind of service nowadays - they are the best!!!