It's been my second time here, and the nurses are very friendly. This doctor as well. I came early…read morewithout an appointment and they made room for me which was very nice. But it is much faster with appointment, definetly recommend.

The receptionists are young and nice which is rare, usually younger receptionists are rude but I'm…read moreglad I found this location! Doctor Humberto is my favorite and I'm glad I've made him my PCP!

This Doctor's office is absolutely so frustrating to work with. Buckle in. Get ready for this…read morerollercoaster. First, they have a Nurse practitioner and also Dr. Ho who my dad saw probably twice the ten times he went to visit this office. The first day we went to the office, we had brought all the medicine my dad was taking. But I told the NP that he still had enough medicine so they did not need to refill it right away and that if we needed a refill we could have the pharamacy contact the doctor's office and she said, okay sounds good. By the time my dad needed to get a refill. The pharmacy contacted me telling me that the Doctor's office would not respond to them. Okay no problem, I called the Doctor's Office. They told me that they would check for me and have the doctor send it in later. Except, by the next day there was no refill. The doctor's office never sent the prescription. Okay. Let me call again. Now they want my dad to go in. New Doctor's office, maybe they missed something. We brought all my dad's medicine again just in case. A couple weeks later. My dad needed a refill on a different medication. But the pharmacist said that the doctor's office denied the refill. I call the doctor's office again. Okay, they will refill it. Next day. No refill. Okay. Let me call again. At this point, they always say that they will see what's going on and call me back. But they NEVER do. I have to call back the next day. I am patient with them because I know how hectic it can be at a doctor's office. But I always have to re-explain that my dad needs refills. That I called the day before and that they are rejecting the requests to refill, there is absolutely no communication here. This happens almost every two months since we started going in the beginning of the year! The last couple of visits was what got me so upset. They once again denied a refill. So I called the office to ask them if he could get a refill. They said sure. Benefit of the doubt. Next day? No refill. Surprise? My dad at this point was feeling dizzy and his blood pressure was unsteady. At this point my dad was running low on three medications. I brought him to the office where they rudely asked us why we were there. I told her that he needs a refill for a medication. She told us that we needed to make an appointment for that because they don't do walk ins for that. So I asked her then what is my dad suppose to do? He doesn't have any more medicine. So finally she tells me she will look into it for me. She asks me for the medications name but abruptly cuts me off. She tells me "it says you still have refills for this medication" Me - "okay but the pharmacist is telling me that there is no refill. I wouldn't be doing here if he had his medicine and if you guys aren't communicating with them" Nurse - "Okay, let me print it for you" She hands me the prescription.. for the wrong medicine.. Me - "This isn't the right medication. Can I show you on the app where it also tells you that you guys denied the request for refill?" So when she prints out the prescription and she comes around to me and puts the paper to my face aggressively pointing. Nurse - "See you still have more refills until - oh it says you have no more refills.. That's weird let me find out what happened for you." As if that wasn't what I was trying to have them figure out this whole time.. So she flags the NP and they talk for a couple minutes and then she comes up to me and she says "Okay we'll send it to the pharmacist for you" But I asked her what about the two other medications? She tells me, "We didn't prescribe those to you. We don't have it on file" What the h*ll is going on in this office. We literally came in here at least twice to have them document our medication. So whatever I make an appointment to get a refill for his other meds. Everything should be good now right? WRONG. Not even a month later, they deny a refill for the same prescription. Why?!??! I call them again and they tell me that we have to go in again but it hasn't even been a month since his last appointment? They said the doctor wants to see him to talk about this xray and blood work that he did a a couple months ago. When we went to the appointment three weeks ago. We already got the results for the blood work. The xray was talked about MONTHS ago. What is the need for us to come in again?! So they told us they would handle it. But NOPE. We had to go AGAIN. When we finally saw the NP for our appointment she told us "you know you can just call for a refill right?" I. WISH. WE. COULD. I didn't say anything to her because I had already decided to find another office but due to insurance since he already visited the doctor that month I couldn't immediately change. Seriously. What is going on in this office. Can't even handle a simple refill. Avoid this doctor's office at all cost.

My appt was at 3:45 and got token in the back in less then 15 minutes the nurse was wonderful but…read morethe doctor Helen was absolutely amazing. She not only listened to my problems but she also had great advice and didn't make me feel uncomfortable at all which is a problem I've had with previous doctors. I don't know why there is so many negative reviews but my first visit was amazing. Ty guys so much.

Honestly, I'm not sure what the other reviews were about. The front staff has always been super…read morefriendly, helpful, and welcoming every time I've come in. They're easy to talk to and make the whole experience comfortable. Dr. Han has also been great, super chill, professional, and genuinely seems to care about his patients. He's been looking out for me ever since I've been coming here.

Highly recommend Dr. JoAnn and Cuc! I have been seeing them for years. Both are knowledgeable and…read moretakes the time to answer my questions. The front desk, especially Karen is easy to reach and super helpful! It is convenient to book appointments by calling the office.

post-teledoc, needed to follow up on my persistent nasal congestion and ear ache that was…read morestarting. booking appointment online was easy. I saw someone complained about having to enter their SSN to book an appointment online, I entered a mock number and was fine. I knew they had to verify info when i check in anyways. waiting time at the appointment was just a few mins. Staff was overall friendly. I had a really hard time communicating with the assistant when I'm in the room, pre-doctor. She had a mask on, and she spoke softly, and stood behind me to do the intake. I turned around slightly to hear her better but it wasn't much better. We did a lot of back and forth with the same questions she asked me, mostly her having to ask the questions again. It was a quick check, I had an ear infection and nasal infection. yay to 2026 The whole appointment was about 20 mins maybe. I got the right meds and gor better within 3 days as the doc projected. Will use them again if i'll need urgent care again.

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

Dr. Lee is a great acupuncturist. She takes care in her profession. I definitely recommend her for…read moreany type of acupuncture treatment.

I've been seeing Dr. Chung for many years following him from Covina to his practice in Arcadia. He…read moreis thorough and extremely knowledgeable. Has an excellent bedside manner and takes the time with his patients to answer each of their questions in depth. He has a caring nature and would recommend him.

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

Dr. Truong and the entire office staff, including the other doctors, are outstanding. My…read moreexperiences there have always been positive. Dr. Truong possesses a wealth of knowledge and genuinely cares about our health, offering exceptional care and advice. The staff is also courteous and excellent, promptly returning calls, following up when necessary, and swiftly sending refill prescriptions. The overall customer service is exceptional. Both my wife and I consider Dr. Truong our primary care physician.

I am writing a yelp review regarding an incident I personally witnessed at the workplace…read more I don't know why it keeps erasing my comment in regards to this? I keep posting it since this happened! I hope someone reads. A patient had previously left a Yelp complaint. I had to see for myself and yes it's here. After the complaint was identified, a supervisor named Maritza confronted the patient in front of other patients and staff members rather than addressing the matter privately and professionally. During the interaction, the supervisor spoke to the patient in Spanish, saying words to the effect of: "mi trabajo esta en liña por usted porfavor boralo dame su telfono" while other things were said too. In reference to the complaint that had been made. This public confrontation created an uncomfortable and unprofessional environment for everyone present. I also observed that the patient's phone was handed during the situation, because she wanted his phone!! But the guy was unsure what to do and did admit he did make that review by the help of someone. which raised concerns regarding appropriate boundaries, privacy, and professional conduct in handling patient-related issues. The patient did say he did do it and got help from someone to do it because his medication was send to another location.  Overall, the interaction appeared escalated and not consistent with professional standards for addressing patient complaints. The situation made both patients and staff uncomfortable due to the public nature of the confrontation and the tone used. I am reporting this as a witness to ensure the matter was reviewed appropriately by compliance or management and to help maintain a professional and respectful environment. also want to add that I am someone who regularly brings family members, including my grandchildren, to this location and I value the services provided. However, witnessing this type of interaction in a workplace setting was concerning, as it appeared to affect the comfort of other staff members as well. The way the situation was handled created an uncomfortable atmosphere, and I believe it should be reviewed to ensure proper professional standards are maintained moving forward. Whoever reads this please send email here so I can email u the rest of problem. Thank you.

I am writing regarding an uncomfortable experience during my dental appointment at AltaMed…read more I had several shopping bags with personal belongings and, due to physical limitations, I have difficulty walking or standing for long periods of time. When I first needed to use the restroom, it was very dirty and there was water on the floor, which almost caused me to fall. I came back out, checked in, waited in the lobby, and then waited approximately 5-10 minutes for the restroom to be cleaned again. During that time, I observed an AltaMed staff member whispering with the cleaning lady staff in a way that made me feel uncomfortable. The AltaMed staff member, (a shorter woman with dark black hair whose name I do not know), informed me the restroom was temporarily closed, even though it appeared it would reopen shortly. So I continued waiting. I also felt uncomfortable due to the stares I received from staff and expressed to security that I felt singled out. A female security guard later directed me to another restroom, which I greatly appreciated. I thank her for making me feel comfortable and acknowledged during that moment. I was also told again by the same AltaMed staff member that I could not bring my shopping bags into the restroom. When I politely asked whether there was a policy regarding bags, no clear answer was provided. I respectfully ask not to be approached regarding my personal belongings unless there is a clear policy in place. I also hope staff can show respect, and consideration toward patients, especially those with physical limitations. Overall, I did not feel welcomed during this experience. It took me several days to process everything because I was unsure how to properly address the situation, but I ultimately decided to submit this complaint. I apologize if I caused any disturbance, as that was never my intention.

dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

I've been a patient under Dr. Ngo since he took over the clinic after Dr. Nguyen's retirement. Thus…read morefar, he's the best doctor I've visited as a patient. Not only does he offer comprehensive and effective treatment plans, he is also compassionate and down-to-earth. During every consultation I've had with Dr. Ngo, he has been consistently patient and really listens to my concerns. Also, the team have always been helpful and quick with resolving any questions I've brought to their attention. The wait here is also reasonable. Thank you for always providing quality, personalized-care. I always brag to my friends and acquaintances about how he's actually the best PCP.

Very caring,kind and a good listener. Took his time to explore all options with me. Very clean…read moreoffice and nice office staff.

I have been being treated by Dr. Peng for years. I can't believe he doesn't have better reviews so…read moreI decided to write one. I have seen him for injections for both my knees. I only trust him as it's as painless as possible with ultrasound guided technology. He is very kind and listens to you and does his best to help you. I would recommend him to anyone needing pain management. I have major issues with my knees and he keeps me going!!!!