Went in for sunglasses and had a few questions. Christopher was extremely kind and helpful. Thanks, Chris!

We have gone to Lens Crafter's for over many years but this practice is going down hill very fast. When you schedule an appt it takes more than an hour before they even see you. While you wait you get to hear the front office employees talk Abt all the stupidity they have been doing and how much they get paid for sitting there being rude to clientele. They messed up my son's prescription then took and hour and a half to re-examan. I do not enjoy being jerked around. read more

I received a thorough examination however it took me way too long to receive my contacts. Part of the problem was the rudeness and incompetence of the people in the front. However one DR did tell me I was welcome to a refund for my exam and to go elsewhere for my contacts. Whuch was also rude. Since I had so much time invested in trying to obtain contacts I said its all I wanted. I mean I wasn't going to be compensated for the many times I arrived for my trials and for one incompetant reason or another I hadn't received them. Im getting my prescription and going elsewhere for the next time. read more

The doctors are fantastic but their front staff is rude, and unwilling to work with the customers. They have poor customer service, but I return bc of the doctors and they are in network to my insurance. The prices are high for contacts but I pay for the convenience to walk in and get them. read more

I had a very odd circumstance to work with and their whole team was amazing. Dr. Sechler spent a lot of time with me getting my prescription perfect. Their service was fast, prices fair and I felt informed, not pressured. My wife is about to go in as well and I'm returning for my first attempt at Bifocals. read more

I had a previous ulcer in my RIGHT eye that developed into a small infection in the Fall, I saw Dr. Smith and she was wonderful and listened to all of my concerns. She prescribed me antibiotic drops. Fast forward to this week and I was having the same type of issue in the RIGHT eye, because of work I was unable to schedule an appointment for 3 days and so I used the same antibiotic drops to see if any improvement occurred. My RIGHT eye showed slight improvement but my LEFT eye became very red, I was very concerned about the health of my eyes so I scheduled and appointment only to have Dr. Wiltse seem to shrug off my concerns and basically tell me it was just dryness. I told her I was diagnosed with dry eyes before and this feeling hurt worse than I have ever experienced. My eyes were not near as red and inflamed as they had been, so I got up to get my cell phone out of my purse on the other side of the room (and told her I was doing so) so I could show her a picture of how bad it was a few days ago, Dr. Wiltse said, "Please just sit back down". She was going to recommend artificial tears and after she saw how upset I was that I didn't feel like she was truly listening to me, told me she could prescribe me low dose steroid drops or recommend I go to a cornea specialist. I asked her "if you don't think anything is wrong, why would you refer me to a specialist?" and she said "I don't know". And that my friend is the end of me being a 3 year customer of LensCrafters, I have referred many friends and only have talked about how great they are but this experience has changed my whole perception. I am a ICU nurse and would NEVER EVER ask a patient to sit back down if they were trying to show me something they were genuinely concerned about. Sorry excuse for bedside manner Dr. Wiltse. Overly disappointed in my experience. Oh and my previous ulcer? Yeah that was documented as my LEFT eye... which actually was indeed my right eye because I have pictures from my previous ulcer experience... terrible excuse for efficient patient care. Update.... went to another eye doctor and I was diagnosed with episcleritis... thanks for nothing LensCrafters read more

Post is on Facebook Excellent compassionate care from Dr Chase. Didn't need glasses due to a bad eye infection and I received immediate help. read more

Come here for Dr. Sechler especially for children. She is amazing. DO NOT under any circumstance buy glasses from here. It took 20 days for my daughters glasses to come in. I had to come in on my own, no phone call from them. Even with 3 employees, I did not receive even satisfactory customer service. One saleswoman said the computer read that the glasses were "delivered" yet couldn't explain to me why they weren't delivered to the store. I asked where they were delivered to. She tried to explain that they left the manufactures and that is what "delivered" meant. As it turns out, the glasses came in on the 19th and THEY WERE SITTING NEXT TO THE COMPUTER. I was so frustrated and never once heard any apology. Never buying here again. read more

Salesman sold me on anti-glare lenses without warning that these lenses COMMONLY streak/peel because of the anti-glare coating (this is according to the store clerk whom I called after the malfunction was apparent). After only a year and a half of wear (at night, I wear contacts during the day) my $400.00 glasses are ruined. Lenscrafters corporate will not respond to my complaints, this is most likely one of the reasons they are not accredited by the BBB. I would suggest looking elsewhere for your glasses, or at the very least knowing what you want when you arrive and ignoring the salespeople. read more

No wait! Friendly staff! Helpful recommendations in selecting contacts! I had never been there until today, but after having a horrible experience at my former optometrist's office I decided to walk-in. The staff members here were cheerful. The doctor was professional and finished in a timely matter. I will definitely go back. They didn't try to sell me anything crazy and happily gave me the prescriptions for both glasses and contacts. read more

I been to many eye exam locations and this is by far the best most up to date one I have been to. They have the friendliest personnel and the best eye doctors full of knowledge and seeking the best interest for your sight. They work with you to achieve the best potential vision. read more

there is always a long wait here in the sales half. typically 30 minutes. the doctor half is fine. dont ever go to the sales half expecting it to be a quick trip. read more

I went there for an eye exam which went fine. I reported back for my follow up visit and was informed by the doctor that I was supposed to have contacts on when I showed up for the exam. I was never told this before. I wasn't able to get any contacts until they make this examination. The doctor gave me some extra contacts and told me to come back when work allows. Fast forward to today I went in to get my follow up exam and they told me that it was too late and they would have to charge me 35 dollars for the follow up which I had already paid for... Just wow...I made a call to Lens Crafters customer service to see if they could help me and they called the store to see if they would waive the fee. No deal. If you are accustomed to a small town optometrist that cares about their customers look elsewhere. EDIT- Found out that the headaches that I have been getting from their glasses was from a bad prescription. My new doctor said that they were way too strong! Avoid at all costs! read more