When your 30-year-old heater goes kaput and it's -6° out, you want to call someone who won't take advantage of you. Friends and others told me that was RG Heating, and I was not disappointed. They explained the difference between one stage and two stage furnace, I picked the more expensive to save energy overtime, cost was $6300. They turned it around in one day. read more

RG Heating, Cooling & Plumbing - This is my old one, they did all the work and made it quick - Heating & Air Conditioning/HVAC Near Me - Waunakee, Wisconsin

The men showed up on time, they did Quality work and were very nice. That is a rare thing now days! If needed I would hire them again to do work for me. read more

Great service, as requested, and reasonable. Thank you. Technician was very nice and smart. Knew his stuff! On time and respectable. Fixed furnace the first time here. read more

We've used RG multiple times and have had nothing but the best service possible. Professional, courteous, knowledgeable, and the pricing is all exceptional. Most visits have been diagnosed and repaired in under 30 minutes. Our most recent event was when our A/C went out (19-yo house) on a Sunday morning. I scheduled service online and received a text within minutes that they had emergency openings if needed. I texted back that we could wait until Monday morning, and they were here at 8 am. As soon as the tech opened the A/C panel, he knew it was the capacitor. Replaced in about 5 minutes, and he stayed about another 15 minutes to make sure things were cooling. The job was completed, paid for, and he was gone by 8:30. read more

Our AC went out on Saturday morning and they sent over a technician a couple hours later (which I was very happy/surprised about). He then looked at the unit and immediately stated there was "low voltage" and we needed to replace the control board and their shop wasn't open until Monday morning. So on a VERY hot weekend we had no AC and our house got up to 85 degrees. On Monday afternoon another technician came to replace the control board but once looking at the unit he said it was only dirty and did not need the control board. He easily hooked up the hose and washed the unit out and it immediately started up. I would be careful with their feedback on your equipment and possibly get a second opinion. I understand they have been working long and hot days but if he would have preformed a simple assessment he would have noticed the issue and prevented us from a horribly hot weekend read more

My latest experience with RG Heating definitely left a lot to be desired. I called up for an issue with heating, contact them via UHP. They had to multiple times to resolve the issue, yet charged me the full maintenance price and the two trips!! I understand paying the maintenance as UHP won't cover that, but business model was ridiculous! I paid the amount invoiced as UHP regretted they can't do much since nothing was broken, but they assured me will work with providers who are more upfront going forward. read more

RG Heating and Air conditioning was fast to respond, easy to work with, friendly, and efficient. I was able to get a consult the day of a installation within 2 days. The technician and estimator were both super friendly, willing to help, and ensured everything was working before collecting payment or closing the case. I really appreciated how genuine they all were and that their prices were very competitive. read more

LEO did an amazing and professional job of installing a new air conditioning unit in our Raymond Rd condo. Good pricing and excellent service. Leo installed a new pad, leveled it, gave us thorough instructions after install on how to maintain the unit. Very very pleased. If you need a new a/c you can rely on this company. (Ps they all did take away of all refuse and old equipment.) Chris & Jack W read more

I recently needed to replace my complete HVAC system and couldn't be happier with the service and work performed by RG. I had a few different companies come out to quote the new system for me and Brandon S. with RG was the only one that I felt like actually cared about what was best for me and my home. He was professional, explained things extremely well, and answered all of my questions. He did not just try to sell me the biggest and baddest system, instead he educated me so that I could make the right decision. On the day of the install, Brandon H. and Brant showed up right on time. They were very friendly, worked efficiently and got everything installed and cleaned up. They thoroughly explained to me the ins and outs of my new system and any maintenance I need to do. In the end, RG has great quality products, awesome service (shout out to Kelsey in the office for getting Brandon S. out the same day I called), and trustworthy professionals. On top of it all, they are a locally owned and operated small business! read more

They replaced a heat pump in a very tight location. Technicians were courteous and knowledgeable. They went the extra mile to do some extra troubleshooting. Company is honest and stands by their word. Would not hesitate calling them again. read more

Highly recommend! I called at 8pm on a Saturday night because our air conditioner was not working on a 90 degree day. A real person answered the phone and offered some helpful troubleshooting suggestions over-the-phone (which we had already tried from googling), so they sent out a tech. Our air conditioner was running again before 9pm. They have excellent customer service. I can't believe how quickly our tech Bob responded and fixed our blown capacitor. We were very grateful for such speedy service on a Saturday night to keep our family safe and comfortable in the heat. read more

My water heater began to leak. I called RG just before closing, and there was someone at my door at 9:30 the following morning. The very knowledgeable technician diagnosed the problem, gave me information about its status (it needs replacing, but it's not an emergency) and sent information about its replacement within an hour of leaving my home. It's wonderful to be working with a company that leaves me feeling confident and well-served. read more

We were given a quote on the cost of a new furnace that included a discount of $400 and told that we could apply for financing. After the furnace was installed, we got a bill that did not reflect the discount. After calling and talking to the company, they reported that in the fine print, we wouldn't get the discount if we applied for the financing. First of all, we never received the document that had that in the fine print and second of all, even if we had gotten that document, it's probably just good business to mention that part to customers. Definitely disappointed when they didn't make it right and just offered to let us cancel our application for financing to get the discount...with a 2.5% charge for using a credit card. Would NOT recommend using this company for their poor communication skills. I was contacted by the owner who apologized and offered a free cleaning/inspection in the future for the miscommunication. read more

We recently had our furnace go out during this winter 2017/2018 arctic blast...I called just before 7AM on a Friday before a holiday, a real person answered the phone, and they had a tech out to our house by 7:20am, and the furnace part was replaced and installed by 7:30am. Runs like a charm...thank you RG Heating! Excellent customer service, friendly/knowledgeable repair staff, and a very fair price! I highly recommend RG Heating & Air Conditioning! read more

Our A/C went out on Friday and the weekend was the hottest most humid one so far this year. I called Friday around 4pm, we had a tech out here at 8am on Monday (we thought we could make it through the weekend - but we ended up staying at my in-laws instead because it was too hot for our 3 month old son). The tech was here on time - even a little early - and was very professional. We found out we'd need a new unit, and Brandon was able to get us on the schedule first thing on Tuesday morning. The installer (Stephen) was on time again (early), wore a mask the whole time even in our steamy house (which is incredibly important for us since we have an infant), got the install done before lunch-time, AND walked us through all of the questions we had regarding our new system. We will never go to another HVAC company for anything. RG has knocked it out of the park any time we have ever needed anything and they are incredible to work with. This kind of service is hard to find, but I am so thankful that we did. Keep up the great work RG. You guys are life-savers! read more

Greg (owner) and his team are incredibly professional and have provided us with excellent service. Without hesitation, I would recommend Rg to anyone needing awesome, honest attention to heating and AC issues. I'd give 6 stars if I could. read more

Our AC went out on one of the hottest days of the year. I reached RG after 5p and they promised to be to us by 9am the next day. They were EARLY to that appointment and quickly and professionally found the problem and fix. Mark was knowledgeable and very professional. We'll surely call them with any future needs. read more

RG Heating came to my house and addressed the issue, but the cost is alarming (mark-up on part was excessive). I even called the owner to ask for more explanation and was effectively told their rates are right. I called two others and found RG to be higher and less transparent. I am left feeling they took advantage of me and they feel OK about that. What happened: I have two zones in my home and the damper that switches/opens and closes which zone get's heat quit working. They came to the house and diagnosed the issue pretty quickly (~12 minutes). They had the part in the truck (very nice) and was able to fix it right away. The quote to me was that that the part was ~$240 (I forget the exact amount). I trusted them to be reasonable and authorized the install, but while he was instilling I googled the part number and found it to be less than $100 (ranged from $82-94). Because I was surprised the mark-up on the part was this much, I questioned the bill. It also included a $59.95 service call (relatively reasonable) which should have covered part of their time. You can do the math and figure out if you think the mark-up on the part was excessive. It is said to include labor and their warrantee (will never use). For me, this is excessive and feels they are taking advantage of me. I went to them because they were local, but in the future I will avoid them. I've had a few different houses over 20+ years so this was not my first time using a company but still a surprise. You can decide for yourself but I wish I would have had more facts about other's experiences before using them. read more