When it comes to people skills & salesmanship, I don't think I have encountered anyone in the real…read moreestate industry as impressive as people at Gemini. But when it comes to integrity, their practices are very ummmm questionable, if not outright fraudulent.
Before I got into this real estate transaction, I had my dream team trio (Best real estate agent, best loan officer, best settlement office/attorney) which I had been using for numerous transactions for decades and would trust them with my life. Armed with that, my lowball offer on an REO property got accepted, only because I could close within 14 days or less (been doing that for almost a decade). And here's when I was introduced to Gemini....
I received a phone call from Gemini right after I get my ratified contract telling me that they are handling the seller's side, and if I use them, I would save thousands on buyer's title insurance (which was a lie, it was a lot less than that), and since everything is almost done on their side, they can close as soon as I want them to close (another lie). I confirmed if they can close within 10 days, and their exact response was "if your lender can close tomorrow, we can close tomorrow!" (It is scientifically and legally impossible to do that, and I take part of the blame for not sensing this lie/sales tactic). And everything would be smoother without any hiccups (it could actually be true if Gemini was competent settlement office).... So I went with them... BIG MISTAKE...
Fast forward, my lender took care of her part in a week, 48 hours prior to the closing, when I get my disclosures from my lender, I call Gemini to confirm, and find out they haven't even gotten started on their part.... And don't know when they can get started... Or tell me for sure how long it could take, maybe weeks, maybe months, they are just busy at this time.
Their reason: The person you spoke with at Gemini was not aware of the closing process or our workload. His job is to earn your business! We apologize for the inconvenience and we make sure we will have a staff meeting regarding this issue.
The result: The closing got delayed, went past my rate lock, I lost lots of time from my day job, had to reschedule all the contractors, I lost out on the ability to close in the summer time which was exactly a $17,700 loss (in future REI income), an unwinterized REO stayed vacant and open for an extended period of time (when I finally took possession, the windows were busted and most of the appliance were gone, go figure...).
The icing on the cake: There were major (10+) violations that they failed to discover/disclose during title search which I'm still trying to fix (the primary job of a settlement company)