As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

I would like to tell you about our wonderful Property Manager Miss Barbara Frost. My wife and I…read moremoved into our apartment in May. Our apartment had some issues that needed to be taken care of. Barbara wasted no time to solve our toilet problems, our refrigerator issues and our screens on our windows. I am 100% amazed how all these problems have been taken care of so quickly and done professionally. My wife and I are so grateful to Barbara, and now we can enjoy our apartment. Pete & Gloria Patellis

Oscar came early this morning, he was great and fixed all of our electrical issues. Great service…read morefrom this gentleman.

Fantastic customer service! They were very patient and understanding of my situation and provided…read morespeedy assistance! would definitely recommen.

I have used these folks a number of times. Very professional and attentive to the guests. Perfect…read morefor when I am travelling and able to customize their services to your needs.

May have been a competent company at one point, but certainly no longer. In the 18 months we…read moreworked with Ed, his company mismanaged the lead inspection process (costing us thousands), mistakenly charged us for maintenance and repair that was the tenant's responsibility, failed to coordinate with our HVAC company on maintenance and payment, failed to remit monthly payment for the correct amount due, and failed to coordinate and communicate with me regarding the renewal process for the tenants. I would avoid.

I've been using Edward as a property manager since July 2020 (i've used 4 different firms over the…read morepast 15 years). I found him after interviewing about 9 firms, and then went with him after speaking with 5 of his references that he provided. He was very transparent when I first connected him and he would quickly answer questions about his management style, company and staffing profile. Perhaps the worst part about Edward is that its hard to find anything negative about him (LOL). He's just the most even keeled person I've ever dealt with... He deals with everything in a calm, paced manner. He's definitely not pushy, and treats everyone with respect, and has the gray matter to anticipate and work through problems before embers turn into flames (and we've had many embers thrown at us over the years, so he's battle tested at this stage in my eyes). One example: a few years back, the unit he was managing for us had a heating issue. The parts were on back order (early pandemic related shortage), and without asking, he went through multiple hoops to try to procure the parts needed, and then checked the weather report and because of an upcoming temperature drop he went ahead and provided backup heating device to the tenant to head-off a potential heating emergency before it happens. Lets roll the clock forward: While your mileage may vary, for me, I have had several documented occasions when I sent him an email near midnight and he responds within 3 or 4 minutes afterwards. I think one time I sent him an email way later than that which was meant for the next day, and he immediately responded. IIRC, I scolded him slightly for not prioritizing sleep over a low priority email from me LOL... but that's just how he's wired. His demeanor also extends to how he hires his staff. Again, the people he's brought on seem very even keeled and are active listeners. Also, it appears he's scaling his company in a methodical fashion. When I first spoke to him 5 years ago, I think he had about 200 properties they were managing. I know he's grown beyond this, but I haven't felt any difference in the orchestration of the work. This was a huge problem for me with a previous firm where as they grew, the wheels came off. Also, with his being a registered agent in Maryland, I'm already set on using him if we hit the market for anything. He's also served as an honest sounding board a few times we considered moving on something.

Three years ago we moved from Silver Spring to California, leaving our home unprepared for rental…read moreand an eventual sale. Our real estate agent recommended AW Management to prepare and manage the home for rental while we lived on the west coast. It was a great recommendation, and a recommendation we would pass on to anyone intending to hire a property management. AW Management and Josh Andrews were fantastic. In preparation for the rental, Josh recommended repainting several rooms as well as replacing the kitchen appliances and countertop. He was absolutely correct, and we rented our home within a month of vacating the home. We rented the home for three years from California. Josh was responsive to the renter whenever a problem arose, including fixing a water leak from the second floor bathroom that had bedeviled us for years. Over the years we extensively  landscaped our large backyard. AW Management ensured that the yard was well tended and maintained with no prodding by us. Whenever a large expense was required, AW Management called us for approval. Lastly, AW Management's website allowed us to monitor easily expenses and income for our tax filings. We sold our home this past summer. Thanks to AW Management's efforts managing the property we needed only a few cosmetic touchups recommended by the realtor. We strongly recommend AW Management and Josh Andrew.

Great service from start to finish. Professional, knowledgeable, efficient and friendly. They came…read moreto see the property, took care of what was needed and got it rented quickly and seamlessly. I plan to work with them again in the future!

I recently rented a property from Bernstein Management, and Selena made the process very…read moretransparent and easy! She has been extremely patient, kind, and responsive. I would recommend renting with this company because of the amazing customer service I have received through Selena.

If you only have minor issues that in-house maintenance can handle, BMC is great. Once there is a…read morelarger issue they must contract out, they are terrible to work with. I am 10 months into a mess caused by a pipe bursting then the contractor breaking the radiator. I had to wait over a month for them to begin to address the issue (my wood floors literally warped into a hill), they gave me an inaccurate timeline for me having to temporarily move out of my apartment, then the work completed was both substandard and incomplete. Despite not having the time to address this, they did have time to send me a letter informing me my rent would be increasing. I had to follow up with them multiple times for them to address the issues. They had a contractor come out to look at the issues then they had no follow up with me but again had time to update my rent in their systems. Also, the difference between property managers is stark. We used to have a property manager who would follow up and communicate with residents. However, now our property manager hides in his office and does not follow up. I have had to be the one to follow up with him about scheduling contractors and adding promised rent credits to my account. Prior to this issue, I thought BMC was pretty good, but I only had minor maintenance issues where their maintenance team handled the issue. I love my apartment and my neighbors so I am hoping they will finally be able to fix my floors and walls and I can go back to not having to communicate with the management team.

It has been a while since I left my review and have had people asking if I still felt the same way…read more I absolutely do! Metro Home Managers does a fantastic job and you cannot go wrong by using them for you property or to manage your condo association.

I've worked with Lance and Todd for almost 6 years managing the rental and upkeep of a single…read morefamily home in DC and can't say enough great things about their efforts/support. As an DC property owner and landlord based in California, I valued their end to end management of the property, inclusive of several repairs, that allowed me peace of mind from a distance. They were excellent at balancing the needs of both myself and the tenants and earned my confidence to the point of managing the renovation and sale of the property. I would highly recommend Metro for both property management and realtor support.

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

I am a tenant and really appreciate the attentiveness NLR always shows when I raise a concern. I…read morealso appreciate the fact that the service people they send to make repairs and highly experienced and reliable, plus they tend to be local small business people. A recent example: my AC went out on a Saturday during the brutal heat wave (110 heat index). Fiona at NLR kept in contact with me all day and was able to have a repair person at my house that evening. He diagnosed and fixed the problem within 30 minutes. I was so relieved and am very grateful for her support.