Amazing selection of new Yamaha's as well as used pianos. Very friendly. Great customer service.read more

Great store and Staff !!! Rod is a happy, loving, kind man. I have bought a Used P.A. Head, to a…read morePearl snare drum to a nice $400 new acoustic guitar for a Christmas present and many more things over the years.

You can tell they care! The day after, Jon Baptiste (with…read moreTrent Reznor & Atticus Ross) accepted the Oscar for "Soul" saying "God only gave us twelve(?) notes-and look what we can do with them"; we headed to Wells Pianos for, of all things, a handful of keytop replacements! Despite the somewhat unusual request, Keiran was totally open to helping us out. (We weren't even there to buy a grand piano!) When we arrived Keiran and Jeremy treated us with such friendly, great service! The shop has some beautiful instruments! Keiran gave us helpful ideas about refurbishing our old Windsor Upright with just a handful of keys!

This place is much bigger and a positive move from Grand Ave. Getting ready for remodeling next…read moreyear we decided to finally let go of a very old parlor grand Steinway. I popped in to talk to Kieran, he dropped by the house that night, and 2 days later it was picked up by Manny's piano movers. He gave us a good deal for it and made all the arrangements. The new store is full of beautiful piano and a lot more room. Anything involving pianos, I only go here. They organize a lot of cool concerts too.

Jeff made the trip from Green Bay to tune my piano in Sturgeon Bay. He was right on time and did a…read moreterrific job with my 15 year old Yamaha grand piano. Jeff is a very friendly and polite and charged a fair price. I strongly recommend him.

Jeff came to our house to tune and repair our piano. I bought it used a year ago and it was out of…read moretune then. After being moved across the country it was even worst. Jeff took the piano apart ad brought the insides back to his shop. He reshaped the hammers. When he returned, he vacuumed the whole inside out before installing the insides. Jeff was knowledgeable and professional. It's obvious he has a passion for pianos. We will definitely have him do all our piano tuning and repairs.

July 2021 Quoted 4-6mo turn around on piano refinishing…read moreAccepted my piano and $1800 deposit, cashed the check After 12/21 - Called every 2 months, same story Short staffed, high turnover rate, large backlog of projects 8/3/22 one of the owners, Ben, left me a recorded voicemail which said there were just a few pianos ahead of mine and it would be another 2-3 months. It's now a year later, and they do not have the courtesy to even return calls or provide updates. Poor communication, does not return calls, emails, IM's Voicemail is always full, cannot leave messages 8/4/23 - after more than 2 years, still no communication, no piano, did not return my deposit At what point is this appropriate for civil action?

We recently made the decision to restore my grandmothers piano and were totally blown away when it…read morewas delivered today! It looks beautiful and sounds great. Happy to keep the piano in the family!

As a beginner I wasn't sure where to start when it came to cleaning and restringing my bass. Chris…read moreand Noah were very knowledgeable, kind and helpful. My bass was restringed, cleaned, tuned all within a timely manner and they sat through all my questions. I'm lucky to live close by but regardless if I didn't they would still have my business. When I'm ready to purchase a nice new bass this will 100% be the place to get it.

The staff is always helpful and they can special order items not in stock. We've bought a violin…read moreand trumpet from Schmitt, and had the trumpet cleaned and maintained.

I have used Laursen Piano to tune our baby grand and upright pianos for the past 8 years. Brian is…read morethe ultimate professional who always arrives within the planned one-hour window, covers his shoes with booties, wears a mask (at least the past few years), does his work quickly, and provides some great advice and insight into the care and maintenance of the pianos. Beyond tuning, I purchased a humidifier for the Kawai baby grand that has worked very well through many dry Minnesota winters. Of course, I'd love to spend less, but the bill seems to be in-line with their competition. In addition, they always prompt me every 6-12 months that it's time to tune (though I don't always choose to tune the upright every year).

I used this company to move my piano a few years ago. They were wonderful. I continue to use them…read moreto tune my piano and I could not be happier. They are competent, reliable, and reasonably priced. Give them a shot. You'll be happy.

This business seems to be badly managed. Messaged twice about lessons but have never heard anything…read moreback. Tried to order an attachment for my violin. They placed the order, never heard anything. Really wanted to like this business as it is local to me and I love music. Won't go to a business that clearly doesn't want mine.

Last year we were "thrilled" to find out our 10 year old wanted to play the saxaphone in the school…read moreband. We stopped into Cadenza and had the best experience. We rented an alto sax and the nicest guy ever explained what my son would need. When you rent an instrument for the school year, you pay in full up front. The guy made it clear that you won't pay a penalty if it's past the May deadline because schools have end of the year concerts etc. Near the end of the year we got a card in the mail telling us if we paid for next years rental we could keep the instrument over the summer for free. We did that. Also, a rental includes a yearly "tune up". While the sax was in the shop, our son announced he needed it TODAY for school. Of course. I called the store and talked to the woman who was repairing it. "Oh I'm working on it now, I could have it for you in 20 mins." Perfect