I was on hold for 10 minutes before I was told that I had to be transferred to another department,…read moreI was on hold with them for 18 minutes before they told me they had to transfer me again!!!!!!!!!!!! What a terrible system for booking or rescheduling an appointment. I hope you have all day :(

Couldn't hope to be treated any better. The staff was friendly. The Technician went out of Her way…read moreto make me feel relaxed and to help me be as comfortable as possible. She was very patient with me. Modern equipment. Clean. Walk in service. My wait was less than 10 minutes. I will go back if needed.

I have been visiting this facility for years and I have never had a problem. The Customer Service…read moreand timing of each appointment is perfect.

Went for an MRI and they got me very quickly on the schedule…read more What I was not very happy about .... was that when they gave me the results, they were not very subtle. They told me you are going to the hospital.... I would had rather had someone explain to me the results, the expectations, the options....not just.........you have to go to the hospital... Careful communication in issues having to do with major health is very important....they could improve on that......

These folks were the nicest! From the intake to the tech, everyone we encountered went above and…read morebeyond to support my disabled mother in her experience. I can't say how much I appreciate people who have empathy in this line of work. I would recommend this location to anyone!

After a not-so fabulous experience the week before at University Orthopedic MRI Center, I was…read morereferred to the Imaging Institute for an open MRI. An incredibly clean, modern facility, equipped with couches, a flat screen television and plenty of setting in the waiting room, it's a stark contrast to what I had been anticipating. I was seen on time and was taken back to a maze of dressing rooms and lockers. After a brief wait (and one hilariously giganticous hospital robe later), I was brought into the imaging room by two friendly and accommodating technicians. A little nervous and totally terrified after the last MRI, they reassured me this would be completely different and made sure I was entirely comfortable before starting. The full procedure took roughly 50 minutes and I was able to choose music to listen to during the process. The MRI itself was definitely a lot more comfortable than the closed machine we had attempted previously: I will warn you however, if you're claustrophobic and pick the open MRI, definitely snag a blanket 'cause it was frigid up in there. My only issue was after being told there would be no copay by both the referring physician's office as well as the previous imaging center who set up the appointment for me, I was charged $140. Which.. surprised me (and not in the good way). When I inquired about this, the receptionist informed me that my insurance changed and no longer covered MRI's copay free (which was also kinda strange since the difference in appointments was just a two day weekend). Later when I called my insurance they insisted there was no copay and claimed they were sending me payment. Overall, still, a good experience and totally recommended for those needing imaging done.

Fast - clean - checking in and out was a breeze. X-rays were done quickly - I didn't have a long…read morewait time at all - I'm glad my dr recommended I come to this location!

Pretty straight forward place…read more The people that assisted with my services were really nice. I will say this building is CONFUSING to walk around in. The best thing to do is go all the way to the back (Lower level) and park back there, RIMI has their own doors and that's where they are located. Conveniently located near the Atwood urgent care, and Atwood/hartford. The clothing you have to put on is pretty size inclusive (I wear a 3x) & you can lock your belongings up as well.

I needed to get X-rays to see if I had pneumonia. They were prompt, profesiinsland had them done in…read moreunder 10 minutes. The results were back to my doctor within the day. I had the beginnings of pneumonia and my Dr was able to prescribe antibiotics right away.

My doctor sent over an order for a lung cancer screening. I was very anxious about the process and…read morethe possibility of receiving a cancer diagnosis. I called to make sure they had everything they needed and that they had CORRECTLY filed this as covered by insurance, as screenings are and i fit the criteria for medical necessity. They confirmed it. Multiple times. Spent about 30 minutes on the phone. The rep was a poor listener, but she seemed adamant that everything was going to be ok. She spoke over me, but I figured she was doing her best. She even called me back that day to let me know that she AND her husband both had lung cancer and everything was going to be ok (?) and that the screening was important. Weeks later... It's less than 24 hours before the appointment - REMI called to say they never received the order with the "MPI" and need it re-sent. OK, no problem. This began a marathan of calling: I called, my doctor called, she faxed it it again. I called to confirm receipt, my doctor called. REMI claimed never to have received it. I called, my doctor called - the order was sent a third time. They said they were CANCELLING my lung cancer screening, that they receive alllllllll faxes for the entire state, so faxes could take 24 hours to receive, and simultaneously claimed over and over and over that they haven't received the fax. I asked them how frequent an issue is not receiving faxes? Once in awhile, REMI said. NO. That is factually incorrect. According to reviews, this is a common issue. What a fucked up practice. Patients are already anxious, and then scereenings are just cancelled? On top of everything else, they suggested I pick up the order IN PERSON from my primary care and deliver it to them by hand. What in the actual fuck is going on at REMI???

I had an MRI today, We got there filled out the forms and…read morewaited a few minutes for my name to. Be called. A few minutes later a friendly young male nurse named teddy called my name and walked us to the changing rooms he said one parent could be in the room with me the whole time so I picked my dad he changed into scrubs and into the room we went. The technologist and teddy the nurse were wonderful with me and I really appreciate it. Thank you both so much for taking great care of me.

After being diagnosed with a chronic illness, RI Medical Imaging was yet another new doctor's…read moreoffice I visited. This visit was for a bone density scan that had been ordered by my doctor. I arrived just on time and there was only one person in the waiting room. I was surprised by how nicely decorated, new, and clean the office was. The receptionist was fairly friendly and efficient. My wait was barely 5 minutes. The x-ray technician was very nice and charismatic. She knew exactly what she was doing and I was in and out within 10-15 minutes. My visit was exactly what the ideal office visit should be, quick and efficient with competent staff. RI Medical Imaging will be my go to office for x-rays and alike in the future.

I think the doctor here was great. But why are the young ladies behind the desk always so grouchy,…read morecurt, and act like they're so put upon . Don't they realize that when you're in this place it's cause you're not feeling well and they are the frontline. They may be efficient but not too pleasant.

I used to come to this location when it used to be part of the East Side Lab network. Today I went…read morein and I was surprised to see that it is now a Southcoast Health Laboratory. I needed to get my bloodwork for my annual physical checkup. Melissa was really friendly and nice to me. I told her I hate needles and she made me very comfortable by telling me that she was going to use a baby needle and a butterfly to minimize any pain or discomfort. The procedure was easy and painless. I was very happy with it. The network of laboratories in MA and RI, offer full-service, stat/urgent testing, and most reference testing, as well as comprehensive anatomic pathology and cytology services. I fully recommend. Free parking in front of the entrance.

Got here right when they opened for an xray and done/ out within 15 min !! Place was clean, staff…read morewas friendly definitely only coming here in the future when needed

Horrible rude staff. I'm 73 and struggled getting off the table when MRI finished which i also…read morepushed the button to get out and tech refused saying " 10 more minutes" Not easy being 73 laying flat on metal table with back pain. I had zero assistance and the tech or whoever she was because they don't even introduce themselves did nothing but stand there when it was over and watched me struggle to get up and never said " can i give you a hand" nothing. I told her too. While i was struggling putting on shoes i said in a whisper to myself " i'm too old for this sh*t" and tech said " you don't need to swear" i told her i'm not talking to you and she continued with a lecture towards me. Well i then told her where to go and left. never again would i go there. Cumberland RI is the best but unfortunately they had no open appts. i reported E. providence location to corporate. Stay away from there.

Woman Manager at the front desk is so rude the three times I've been there. If you hate your job…read moreso much then find another one. You're dealing with patients; have a little empathy. Stat exams take days to report to doctor. This is now the third time i I've had this happen. Avoid this location.

I visited this RIMI office for the first time for my annual mammogram…read more Check in was quick and easy and my wait was literally a few minutes, if that. They offer changing rooms and wipes (if you forgot and wore deodorant like I did!). The machine looks much more modern than the one I used last year at a different location. The technician was so nice and professional in a setting where it is hard not to feel a bit exposed. Plenty of parking, easy to access location, I already rebooked here for next year's scan!