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    Rhode Island Medical Imaging

    4.0 (1 review)
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    10 months ago

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    The Imaging Institute

    The Imaging Institute

    4.1(7 reviews)
    7.6 mi

    These folks were the nicest! From the intake to the tech, everyone we encountered went above and…read morebeyond to support my disabled mother in her experience. I can't say how much I appreciate people who have empathy in this line of work. I would recommend this location to anyone!

    After a not-so fabulous experience the week before at University Orthopedic MRI Center, I was…read morereferred to the Imaging Institute for an open MRI. An incredibly clean, modern facility, equipped with couches, a flat screen television and plenty of setting in the waiting room, it's a stark contrast to what I had been anticipating. I was seen on time and was taken back to a maze of dressing rooms and lockers. After a brief wait (and one hilariously giganticous hospital robe later), I was brought into the imaging room by two friendly and accommodating technicians. A little nervous and totally terrified after the last MRI, they reassured me this would be completely different and made sure I was entirely comfortable before starting. The full procedure took roughly 50 minutes and I was able to choose music to listen to during the process. The MRI itself was definitely a lot more comfortable than the closed machine we had attempted previously: I will warn you however, if you're claustrophobic and pick the open MRI, definitely snag a blanket 'cause it was frigid up in there. My only issue was after being told there would be no copay by both the referring physician's office as well as the previous imaging center who set up the appointment for me, I was charged $140. Which.. surprised me (and not in the good way). When I inquired about this, the receptionist informed me that my insurance changed and no longer covered MRI's copay free (which was also kinda strange since the difference in appointments was just a two day weekend). Later when I called my insurance they insisted there was no copay and claimed they were sending me payment. Overall, still, a good experience and totally recommended for those needing imaging done.

    Photos
    The Imaging Institute - Check in area.

    Check in area.

    The Imaging Institute - Waiting room.

    Waiting room.

    The Imaging Institute - Nice Tvn and you don't have to break your neck to see!

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    Nice Tvn and you don't have to break your neck to see!

    Rhode Island Medical Imaging - Waiting area/reception

    Rhode Island Medical Imaging

    2.6(34 reviews)
    6.9 mi

    I had an MRI today, We got there filled out the forms and…read morewaited a few minutes for my name to. Be called. A few minutes later a friendly young male nurse named teddy called my name and walked us to the changing rooms he said one parent could be in the room with me the whole time so I picked my dad he changed into scrubs and into the room we went. The technologist and teddy the nurse were wonderful with me and I really appreciate it. Thank you both so much for taking great care of me.

    My doctor sent over an order for a lung cancer screening. I was very anxious about the process and…read morethe possibility of receiving a cancer diagnosis. I called to make sure they had everything they needed and that they had CORRECTLY filed this as covered by insurance, as screenings are and i fit the criteria for medical necessity. They confirmed it. Multiple times. Spent about 30 minutes on the phone. The rep was a poor listener, but she seemed adamant that everything was going to be ok. She spoke over me, but I figured she was doing her best. She even called me back that day to let me know that she AND her husband both had lung cancer and everything was going to be ok (?) and that the screening was important. Weeks later... It's less than 24 hours before the appointment - REMI called to say they never received the order with the "MPI" and need it re-sent. OK, no problem. This began a marathan of calling: I called, my doctor called, she faxed it it again. I called to confirm receipt, my doctor called. REMI claimed never to have received it. I called, my doctor called - the order was sent a third time. They said they were CANCELLING my lung cancer screening, that they receive alllllllll faxes for the entire state, so faxes could take 24 hours to receive, and simultaneously claimed over and over and over that they haven't received the fax. I asked them how frequent an issue is not receiving faxes? Once in awhile, REMI said. NO. That is factually incorrect. According to reviews, this is a common issue. What a fucked up practice. Patients are already anxious, and then scereenings are just cancelled? On top of everything else, they suggested I pick up the order IN PERSON from my primary care and deliver it to them by hand. What in the actual fuck is going on at REMI???

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    Rhode Island Medical Imaging - Mammogram machine.

    Mammogram machine.

    Rhode Island Medical Imaging - Now in Suite 100

    Now in Suite 100

    Rhode Island Medical Imaging - Nice buidling

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    Nice buidling

    Rhode Island Medical Imaging - diagnosticimaging - Updated June 2026

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