Great experience! Highly recommend. Had a wonderful massage…read morewith Chuck! Perfect amount pressure, great communication making sure he hit all the right spots. Would definitely come back/recommend to others. And Alex at reception was great too! Seamless checkin, she was so sweet yet professional. Great spa!

I received a 3-month pass to Hand and Stone Massage as a Valentine's Day gift, and my experience…read morehas been nothing short of frustrating and disappointing. It's been a series of issues from the start, and I can confidently say I will never return. First, when I tried to schedule my first massage, the soonest appointment I could get was nearly a month out. I finally secured one for March 11th, only to have it cancelled last minute because the employee assigned to me had to leave early that day. After waiting almost a month for this, I still didn't get the service. The next available appointment was days later, but unfortunately, I was working and couldn't take it. This wasn't the first time I've encountered issues either--back in October, I received a birthday gift card, scheduled and confirmed my appointment via email and text, and when I arrived, they had no record of it. I had to show the front desk my confirmation just to prove it. As a registered nurse who spends most of her day on her feet, bending, lifting, and walking, I look forward to these moments to take care of my body. But Hand and Stone has made it impossible to do so. I've called multiple times requesting a refund, as I no longer want the pass or any services. I contacted the manager a week ago, but when she returned my call, I was working. I tried to call her back, left a message, and even sent an email--and have received no response. Today, I thought maybe I could finally schedule something and get this over with, but the first available appointment was April 24th. The employee even suggested I drive 45 minutes to their Lancaster location, which is utterly ridiculous. When I asked to speak to the manager again, I was told she was in a meeting and it would be 1-2 days before I heard back. This company has been incredibly inconvenient and unprofessional. I've been to other massage spas in the area, like Elements, Riah Spa, and Inertia, and none of them require booking a month in advance, nor have I ever experienced such poor customer service. At this point, I just want a refund and will never waste my time with Hand and Stone again. Do yourself a favor and avoid this place.

This place was fantastic! I got a very short notice appointment for a 60 minute cocoa massage with…read moreLazarus who was very nice and calming to speak to, did a great job of focusing on the most tense parts of my body and the warm sheet/bed, low music, and room lighting made it a wonderful experience. I loved the scent of the cocoa oil/cream used, as well as the fruit water offered while I waited in a relaxing space for my appointment time. Well priced, and they had a small shop to purchase various lotions, makeup and skin care products in the reception area. My only complaint was massage is really the only thing available, no body wraps or nail services, so it's not a full day spa experience. But I would definitely return next time I'm in the area!

I have had 4 wonderful here all 4 times I was put at ease and made to feel comfortable and in…read morecontrol

Kristen is an excellent, professional massage therapist. I suffered from severe neck pain for…read moreweeks. Had a chiropractic adjustment, which did not alleviate the pain. Kristen was able to work on the muscles and did a wonderful job. The pain is going and I can now turn my head. I will definitely keep going back for treatments.

I highly recommend this Massage and Wellness Center. I received a gift certificate for this massage…read morewhen I retired. This was my first visit and the massage was heavenly! Kristen did an excellent job! I have booked a future visit. I will be buying gift certificates for some of my family too!

I now see Brandy for my monthly massage and she is absolutely the best! She has helped me regain…read moremovement in my shoulder and is part of my monthly self care. I look forward to seeing her each time because she is helping me so much with several chronic issues. Go see Brandy and while you are there get a facial from one of the estheticians and take a relaxing break from your day. I've seen several estheticians and they were both fantastic. The Dermalogica brand of skin care they use is well worth every penny. It's great on my skin and cruelty free too. What are you waiting for? Go now!

I have gone here a few times, and it has always been an exceptional experience! The environment is…read moreincredibly relaxing, and the therapists are wonderful at what they do. Today, my husband and I went for a Valentine's couples massage - we bought a package for dinner at Folklore, Massage at Kairos, and painting date at Artisan Republic. What a great compilation of three places RIGHT next to each other in E-town. I was able to FULLY relax, and actually fall asleep during the massage. I have never fallen asleep during a massage before. Amazing experience - today especially;

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. This was my first visit to this salon, and I came because I researched reviews and was excited to get a few services, which I never do for myself. All services were booked through Polished Salon on Phorest. I specifically asked for callus removal before and during my pedicure on my first visit, the young girl who did my pedicure replied " oh yeah! definitely! we've got an hour an a half!" but it was not provided. Instead, I was told to come back the following week, and they ended up doing an entire keratin treatment to remove my calluses. When I asked the front desk staff why the callus removal treatment was not performed during my first visit, the front desk staff replied, "I don't know." I booked a brow lamination service expecting professional results and clear communication, but the service did not turn out as expected. After my appointment, I noticed issues with the lamination and returned to the salon several times in an effort to have it corrected. Throughout the follow-up process, communication was very frustrating. The technician was difficult to reach, and when I contacted the salon with my questions and concerns, I was told she operates as her own separate business and that they could not help with concerns related to her work or clients. Since I booked through the salon, it was disappointing to feel that no one was willing to take responsibility for helping resolve the issue. The experience quickly became overwhelming as this was my FIFTH time back within one week, I was given answers such as "I don't know," and I felt the front desk had essentially told me I was on my own. I specifically asked the front desk staff to help me and provide answers; I never demanded a refund. I also apologized to everyone in the waiting area as I began to have a panic attack. I was sobbing so hard I could barely catch my breath. Another customer at the salon kindly stayed with me outside for about 30 minutes until I calmed down. I also reached out to the salon owner to share my concerns, but instead of feeling heard, I was described as causing a "commotion" and "aggressive," which was hurtful given how respectfully I had tried to address the situation. The technician did eventually refund the cost of the eyebrow service, but only after offering to redo my lamination for the 3rd time in one week (not healthy or safe) multiple return visits and a significant amount of time and effort on my part. During my last visit, she said she had "done a lot of work" on me and explained that my brow lamination was more of a "straightening" of my brow hair. My brows are naturally straight, so this would not have been necessary. I wish that had been discussed before the service or at my first follow-up, not after five visits. If my brows were not a good candidate or the results were expected to be limited, I should have been told upfront. While I appreciate the refund, it did not make up for the repeated trips, poor communication, and emotional distress. Based on my experience, I cannot recommend this business, and I hope my review helps others make an informed decision before booking.

I am extremely disappointed with my experience. I paid for $700 Botox services and did not receive…read morethe promised results. After noticing the lack of effectiveness, I contacted the business multiple times to address the issue and seek a resolution.(called at 5, days at 10 days and then seen at 14 days) At 14 days I was given 5 units and paid for 4 more units. Despite making several good-faith attempts--including returning for follow-up visits--the customer service was poor and dismissive. My concerns were not taken seriously, and I was ultimately refused any corrective treatment, refund, or reasonable explanation. The response was " You are full of drama and do you want my lawyers phone number?" $700 for Botox is a good amount of money to not have satisfactory results. Botox is a medical aesthetic service that requires accountability and professionalism. Unfortunately, this business failed in both treatment results and customer care. I would not recommend their services to anyone expecting ethical practices, proper follow-up, or responsibility for outcomes.

Location is a huge pain because you have to find somewhere to park on the street. Or in a garage…read more The inside is gorgeous. From the moment you walk in you feel like you're in a Asian spa. I had reflexology done there and it was decent. Not as much pressure as I would have liked. Very relaxing. I go to another location in town as well sometimes just because it's easier to park, but it doesn't have this amazing spa theme throughout the office.

I used to love this business, and a few of their therapists are really excellent, but they changed…read moretheir location at the last minute prior to my appointment (less than 24 hours in advance of it, in fact) and then charged me a fee for cancelation, because I didn't give them 24-hour advance notice that I could not make it. They didn't do me the same courtesy, even though I have a condition that prevents me from driving (I used to walk to their previous location). This was not by choice. I would have gone if I could have arranged transportation but using a disruption they planned themselves to deny me service and then charge me for that denial is not the kind of character that any business should have.

Was taken here by my boyfriend for an early birthday celebration. Everything was perfect from the…read moremoment we arrived- our room was upgraded to the suite and our couples massage upgraded to a body treatment service- which was incredible. They have the most beautiful treatment room and most comfortable massage table I've even been on. The little touches are what put it over the top- the prepared charcuterie in the mini fridge- our preferred beverages stocked, rose petals on the bed, it was all very thoughtful and beautiful. You can tell Kelly takes a lot of pride in the integrity of the historic home and of her business. Ashley was wonderful too, they were excellent hostesses but did not hover and it felt very quiet and secluded- exactly what I needed! I hope to be back and make this a regular weekend or celebratory thing. The room service breakfast was also incredible. I highly recommend this hidden gem.

This is our second time visiting Beaver Creek Inn & Spa and we will definitely keep coming back…read more The entire place is beautifully decorated by the manager herself, Kelly, who is absolutely amazing! My husband and I always feel so welcomed here. Kelly is incredibly kind, accommodating, and inviting. Breakfast is excellent every morning, and they provide a daily charcuterie board to snack on, which is such a nice, thoughtful touch. We also loved that they have a fully stocked, self service coffee bar available anytime, featuring a great variety of coffees, espressos, teas, and even hot chocolate to suit whatever mood you are in. If you are looking for a place to unwind and relax, this is it. The staff is so friendly, and having spa services available right on site makes it even better. Plus, it is in a great location, just a short, easy drive into Middletown to grab lunch or dinner. This is the perfect place to truly unwind and recharge. Thank you Kelly for making us feel at home and for your generosity. Your warm and positive energy truly shows. We cannot recommend Beaver Creek enough.

I visited this Spa recently to use a Groupon for a Massage+Exfoliation+Wrap Treatment…read more The staff was very nice and attentive, quick to accommodate any extras we wanted like manicures and waxing. They have 2 treatment rooms, so 2 of us were shown to their treatment rooms the others to the relaxation room. This relaxation room was very cozy... fireplace, couches, chairs, and included a BYOB set-up (ice, glasses, napkins) for the drinks we brought with us. Overall, the treatments were very relaxing and better than I expected. Speaking with some of the staff, I found out that a majority of them used to work for the famous Hershey Spa so I assume that people who have been there can expect similar service. Note: For clients interested in waxing services, bikini waxes only (they do not yet provide brazilian waxes).

Another great visit to Tranquility Wellness Salon. I feel so comfortable and relaxed every time I…read morewalk in there and another great job from kala

This place is absolutely beautiful!! Upon walking in, you just feel the positivity around you and…read morethe calmness which it makes you feel. The girls at the front desk are very welcoming. I would definitely recommend coming here!!

Dr Hallock thoroughly examined my facial structure and skin quality and included me in decision…read moremaking by explaining what she felt were the most natural looking rejuvenation options. She takes her time while also being efficient. She is enthusiastic, and delightful!