If I could give negative stars, I would. I fell in love with one of the beautiful shower curtains on the Rian Rae website. I placed my order, and a few weeks later, received an email that the shower curtain was backordered, and I would be receiving it shortly. This was September 2009. After asking about the status in November, I was told a shipment was arriving in their warehouse that weekend, was given the tracking number and told I would have it shipped to me within a day or two..once month later, nothing arrived. I have the owner several chances, especially after she tried to make me feel bad, by saying she was going through "personal" troubles. I must be an idiot to fall for her scam. After at LEAST 30 emails and phone calls in the last six months, Jeni Crawford finally responded and said she would put a refund check for me in the mail ASAP...well this was almost TWO MONTHS AGO, and not only have I not received a check, but she is back to ignoring my emails and phone calls. DO NOT TRUST THIS COMPANY WITH YOUR MONEY! I am following up my yelp with an official complaint with the BBB and strongly considering taking this fraud to small claims court. read more

I am kicking myself that I didn't read the previous review before I accepted a check from this store owner, who was shopping in Madison for a day. She purchased $50 worth of items from our shop and paid with a check from her business account, which was returned to us because the account was closed and the funds were frozen. She has failed to respond to any of my phone calls or emails; I have reported her to the BBB as well. I understand that this recession has been tough on anyone working in a field related to housing and luxury items for the home, but what I find most unconscionable is that she handed the check to MY MOTHER, who was helping us that morning and happily chatting away about our little shop, so in essence she lied and stole from my mom. What kind of person would do that??! read more

One star is too high a rating for this company. I have a very similar story to Ellen M. I ordered a chandelier in November 2011 which was supposed to arrive in 4-6 weeks. Jen the owner, who was very sweet over the emails kept apologizing that the chandelier was backordered, she feels so bad. etc. After approximately 54 emails back and forth, and it now being June of 2012 - 8 months later, I had to take matters into my own hands. I found out that the chandelier had been ready for delivery since February and Jen had not paid the vendor and had kept lying to me. I had paid her $2712 for this and I have no idea what she did with the money but she certainly had not used it to acquire the chandelier for me! I emailed her and asked her for my money back and she lied to me again and said that she had already paid the vendor and does not have that kind of money lying around. I emailed her, informing her that she never paid the vendor and demanded my money back. Needless to say, I never heard from her again. I had to contact paypal and Visa and had to have a chargeback. The results are still pending. I am so disappointed to have been duped like this. Do not trust her or this website, its sad, pathetic and infuriating when people deceive you to this level. Update: I got my money back from my credit card company. They contacted paypal to get the funds from them and they in turn from Jennifer. So I got my money back. I was able to buy the chandelier from the manufacturer through a designer and it now hangs beautifully in my house. I cannot believe this woman attmepted to swindle me out of $2700. Unbelievable. read more

I have the same exact story as Ellen M. In Chicago. i was told it was backordered, told several times that it will be arriving soon, then when i asked for a refund, i was told that it was coming (twice). I never got it. I finally ordered it from somewhere else and got it in three days. This process took from November to May. read more

I am amending my review because Jen ultimately worked with me to refund my money when she was not able to provide the item I requested as promised. However, I would not feel comfortable engaging in another transaction with this business since I was told something was in stock, and it was only after a number of emails and phone calls from me that I finally discovered, 2 days before I needed the item, that I was not going to get it. I am sorry the transaction worked out the way it did. read more

I purchased a beautiful wooden angel wing online, but misread the detailed description. I thought the wings came as a pair and not individually. Jeni, the owner was extremely helpful getting me another wing, which is difficult because they are made by an artist, and no two are just alike. She took the time to Email me pictures to see if the second wing would work with my original, and followed up to make sure that I was happy when it arrived. She was extremely accommodating, even calling me while she was on vacation with her family. I now have my two amazing wings and am exremely thankful to Jeni, who treated my small order with such care. read more

I had the same experience as everyone else. I ordered and paid for a chandelier and did not receive it. After five months of contacting RianRae, all the while getting reassurances that the product was coming, they said they would reimburse me for the item that never came, but the reimbursement never came. I had to file fraudulent charges with my credit card company in order to be reimbursed. HORRIBLE CUSTOMER SERVICE!!! Often my emails and phone calls went unanswered. If this was not a scam then it was the worst purchase and customer service I have ever received. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! read more

Like the previous reviewer, if I could give negative stars I would. Fortunately I did not get to purchase stage with the item I wanted from Rian Rae, and now having read the previous two reviews I'm glad that I didn't. I saw a pendant light on the website that I really loved, but as I live in Australia, I wanted to confirm that she ships here, and find out what the shipping costs would be. I have emailed her several times (from two different email accounts in case there was a problem with the first) and haven't heard anything back from them, and I have also made several long distance calls and left messages. This has been over the course of 7 weeks, and I have not had my emails or phone messages returned. I had persevered because this was the only store that I could find that still had these lamps in stock, but now after reading these reviews I won't bother pursuing it any further. On the website, it states that you must purchase the item first, then they will respond to you with a quote for shipping costs. The shipping costs won't be charged to your account until you have approved them. I didn't want to risk purchasing the lamp until I had an idea of the shipping costs, because if shipping was too expensive, I was nervous about whether they would refund me for the lamp. Considering that the owner has been so difficult to get in touch with, I'm glad I played it safe. I'm very disappointed - terrible, terrible customer service. read more