Recently had hooked up my old computer from college to find it bricked. I contacted Ribbit computers and they were able to diagnose and fix the issue and have my computer running new with no problems! [[HIGHLIGHT]]Highly recommend due to their professionalism and how fast they fixed the problem and got back to me.[[ENDHIGHLIGHT]] read more

Ribbit Computers - Bricked PC I used during college. - Data Recovery Near Me - Wichita, Kansas

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Went to see about having an old laptop's jack port replaced. Was quoted $230 for the repair (or just buy one from them). The guy just didn't wanna do it. GFY read more

I called Ribbit on West St on Thanksgiving Saturday evening. [[HIGHLIGHT]]Spoke with Emillio. Told him the improbable story about how my fat cat loves my computer and likes to sit on the keys[[ENDHIGHLIGHT]]. Doing this, however, causes strange things to happen to my laptop. This time, the cat went to far and managed to delete a large spreadsheet I have been maintaining for at least 5 years. Rather than try to find it myself, and potentially permanently lose the file, I called Ribbit. Emillio found the file and restored it for me in 7 minutes, most of the time was spent listening to me lament the cat's behavior. [[HIGHLIGHT]]Kudos to the Ribbit Team especially Emillio![[ENDHIGHLIGHT]] read more

I had an external hard drive enclosure I couldn't get open. I took it in a they helped free the hard drive to put in a new enclosure. They help answered all my questions and didn't charge me for just opening and free the drive form all the connections. [[HIGHLIGHT]]They were extremely helpful and to me seemed knowledgeable in the issue I was having[[ENDHIGHLIGHT]] read more

The techs at this location (one of three different locations in Wichita!) couldn't have been kinder nor more helpful to a dear friend's elderly mother. Yup, the techs here did all they could to make Mrs. Baker's visit a thoroughly pleasant one from start to finish! read more

Ribbit Computers - Friendly, helpful service! - Data Recovery Near Me - Wichita, Kansas

This boutique has the best customer service and computer products anywhere! How they stay in business I don't know! If you have a minor problem, they are likely to fix it for free!!!!!! It is the only place i go, and have gone there for years. But my computers are so well maintained by them that I rarely have to go there.......Maybe once every year or two!!! Robert read more

I had problem with an app on my laptop computer and dropped in at the North Rock Road store. Bryan quickly and correctly diagnosed my problem. [[HIGHLIGHT]]He was friendly, knowledgeable and courteous.[[ENDHIGHLIGHT]] I highly recommend Ribbit for your sales and service needs. read more

I went into the 3433 N Rock Road location today. My problem was a major challenge to me, but the young man who helped me knew immediately what needed to happen and he fixed it right there on the spot! This is actually about the fifth time I have been in this store where they have been able to resolve my issues, quickly and fairly. read more

Fixed my iPad quickly at no cost! Good attitude and good customer service service! I will be back again with any issues!

I brought in a Logi keyboard to the 3433 N Rock Rd Ste 105 Wichita, KS location. [[HIGHLIGHT]]Initially, I was advised that services were not provided for keyboards, particularly those of the age mine was.[[ENDHIGHLIGHT]] However, the technician was willing to take a quick look at the problem I idenitifed and found the solution within seconds. There was no charge for his expertise and effort, and I was on my way with a working keyboard within minutes of my arrival at the store. Clearly, I was 100% satisfied with the experience. read more

I had taken my MacBook to Ubreakifix on Greenwich and they were trying to charge me $100 and a month long wait. Said no, and took it here and they plugged my MacBook in and told me it was dead and I needed a new charger. No charge, they do good business, visit them! read more

My computer would crash after 20 minutes of playing games and I was able to find out myself that the CPU was overheating to 115C but I wasn't sure why. The technicians at Ribbit confirmed my suspicions and told me that my liquid cooling pump had gone out and that it needed replaced. After confirming repairs with me beforehand, they commenced work and had my computer done within a few hours-- I had originally expected a few days for repair so this was a huge relief to get my desktop back the same day. If I ever have another issue or need repairs I'll be coming back here. read more

I brought in my laptop because it has been crashing constantly. I had already paid another company who charged me $120 to tell me they couldn't find anything wrong with it. The guy at Robbit listened to my issues and ran a quick test on it and said he is pretty confident that it is the program I'm using that is causing the crashing and not the computer itself. he didn't even charge me.... so thank you for your great customer service. read more

I have used Ribbit in the past downtown, but driving in from the north, it made more sense to use the north location. I called in advance, thinking I needed an appointment, but the friendly man on the phone said to 'just come on down'. I drove 1.5 hours to the store and was greeted immediately and they jumped on my computer. They quickly determined what needed to be done - something I could do myself - and I went on my way! Thank you guys for the great advice and no charge at the end! read more

In my experience, Ribbit computers does not stand by their warranty, did not communicate well, did not keep their time commitments, were actively rude to me, and threatened to sue me. The Story: On April 7th, I entered the store looking to fix the broken screen on my iPad Mini 4. That day, I was told that they would work on it first thing in the morning and will be ready the day after. The technician told me the cost would be $100-$150. April 8th, I called in to request a status on the repair. I was told that the part needed was not in their stock, and had to order it in. I was told that the price had also increased to $182.74. I agreed to the new timeline and price. On April 14th, I went to pick up my iPad. The screen did look ok. I proceeded to test my Apple Smart Cover on the iPad. I noticed that the screen cover DID NOT wake up the iPad, nor put the screen to sleep when closed. I looked at the settings on the iPad, and noticed that the option "Lock/Unlock" was unchecked. I enabled the option to test the cover. The cover DID NOT work as expected. The cover turn off the screen, and would not wake up the iPad, just like it was with the option unchecked. Also, the power button lost this functionality as well: it would not lock or wake up the iPad. Unchecking the option restored the power button functionality, but the iPad Smart Cover never worked. I still had not left the store, so I told the technician about this, and he thought it might be a software issue. I restored the iPad to factory settings, still within the store. The iPad cover was still not functioning, nor was the power button, but now the "Lock/Unlock" option was missing. I know that iOS actively hides settings that are irrelevant to the user, so it became clear the new hardware was not detecting the cover. This situation is documented in apple forums here: https://goo.gl/JyG5pa. I left the iPad with him so that they may take another look at it. The next week, I got a call from Ribbit saying that the iPad screen they had received was defective, and that they would order a new one and replace it, free of charge. I gave the OK. After a few days, they called me back to let me know my iPad was ready for pickup. I went back and they gave me the iPad. Before I left the store, I tested the cover. There was no change in behavior. The technician told me they had looked at it and the screen does go to sleep after a few seconds. I called out that it was a flawed argument, since they tested without entering the iPad password, so the screen would go dim after 5 seconds regardless of cover or not. I tested again with the iPad unlocked, and the screen did not turn off. I told Ribbit that was still unacceptable, and they agreed to take another look. Later, I received a call, their manager recommended a new screen from a different vendor. I let them replace the screen once more. The same issues persisted. I told Ribbit that they should replace the iPad instead of continuously testing screens. I stated several times that I was willing to take a used or refurbished unit, that I was not expecting a refund, was willing to leave them my defective unit, and I just wanted them to honor their warranty. They said they'd have to talk to their manager. I left the iPad with them again. Later, I get a call that told me that they had spoken to a manager, and that they considered the issue resolved, and would not replace the iPad. They offered me a "future discount". I persisted, since I expected them to honor their warranty. I was told that they would talk to a senior manager. The next day I called back in as I hadn't heard back from them. I was told the senior manager also denied the replacement. I asked to speak with him, and was told he would be at the North store later that day. I agreed to wait and meet in person. Later I got a voicemail from Ribbit saying the manager would NOT be at the store, but he would call on Monday. I did not hear back from the manager on Monday. Today, May 2nd, I went to the store. There was a manager there that said there was nothing he could do, so I asked him to call his Senior Manager. I was put on the phone with a manager called Alex. I explained that I expected Ribbit to stand by their warranty. I was not warned prior to the repair that smart cover functionality might be affected. I explained that had I known that, I would've considered getting a new iPad straight from Apple. Alex insisted that I was trying to take advantage of the situation to try to get a new iPad. I reiterated that I just wanted them to honor their warranty, and if they were not going to do so, it would be reflected on the reviews I would leave. Alex became angry and elevated his voice. He said that if I left a bad review, he would sue me. I said that if that's his position, we would both do whatever we needed to do. He then told me, and I quote, to "get the hell out of my store", and hung up the phone. I asked the technician to just give me my iPad. read more

If you're looking for certified/qualified Apple Service Technician's, "DO NOT" use Ribbit! The staff is kind and courteous but definitely not qualified to work on Apple Products. I took my MacBook Pro in and $234.00 later did not resolve the issue. Had they known what they were doing, they would have told me my graphics card was out. Thank God I found a Apple Certified Technician who was able to help me! The worst part about this experience is the dishonesty. Had they told me their expertise was "NOT" with Apple products, I would have went elsewhere. I think a reputable company has an obligation to let their customers know that kind of information up front. When I contacted them about a refund, they were totally unreceptive. On principle alone, I will continue to climb the Management ladder until I'm able to get some type of resolution. read more

Noah from Ribbit Computers is excellent specialist who helped us to diagnose our Asus computer and make our decision on its further use. He was courteous, friendly and customer-oriented person. Way to go! Thank you, Noah! read more

They were able to fix the missing backup, it was back upped but not properly restored. Able to fix, didn't cost any extra to get it fixed up from the first mistake. Will be back to get help builing a new computer (still love my laptop but still wanna try something new) read more

I went in because there was a screw in my Mac that was completely stripped. It was awful. I emailed the company for prices and Tarek responded later that day. Told me to come in the next day. Bill and Taylor helped me right away. It took maybe 10 minutes. Thanks a lot guys! read more

Cool dudes!!! Had computer problems. Took it in. They hooked it up couldn't find anything wrong. Apparently it was operator errors. Best part They Did Not Charge me!!!! read more

I was so impressed! They fixed my son's laptop in minutes! I will definitely be a returning customer!

Very Friendly and knowledgeable!! Reasonably priced! I had a dent on the side, that wasn't there before, but they understood, and took 75% off! Can't beat that!! I definitely would recommend them!! read more

Back when Ribbit Computers first went into business about twenty-five years ago, I was a professional and needed reliable, responsive computer services for my law office and was very pleased with the sales and service they provided. I then moved out of state and when I returned to the area I naturally checked them out again. I learned that not only was the business sold, the new owners have little in common with the founders. I have now had at least three interactions with the location on West Street and they are abysmal in responding to customers needs. They sold me what was supposedly a "new" computer at a discount because of its date of manufacturer. I have had numerous problems with it. It freezes suddenly and becomes unresponsive in addition to having poor sound for movie and music. In order to get it running again, I have to shut It off and start over, losing my data and documents changes. It supposedly had a 1 year warranty which they refused to honor, told me they didn't see the problem so it must not exist and it's probably just operator error. I have been using computers since their inception in 1972 and do not take kindly to insult. Buy nothing from this company! Unless you're a twenty-something don't expect collegiality and if you're a professional like me, take your business elsewhere! Definitely don't purchase anything from them. read more

Late last week I had a service issue. However, the young man with whom I dealt, Keith, was very respectful while I was very vocal about my problem. About an hour after I left, he called to let me know the issue had been resolved and I could come in the next morning to get my resolution. I cannot say enough for Keith's calm resolve and understanding of my frustrations. read more

JD was great. I made two purchases on two separate occasions at the Ribbit store. He answered questions, did research, and gave great advice. Also encouraged me to follow up with him if I had any problems. Couldn't ask for more! read more