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    Ricardo L Machado, MD

    5.0 (1 review)

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    9 years ago

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    MacWilliams Grisel, MD

    MacWilliams Grisel, MD

    3.0(2 reviews)
    4.1 mi

    Dr Mac Williams is my Primary Dr for 20 years ago and Team care , excellent professional and good…read morecostumer service Miriam Oliva

    The doctor demonstrates genuine concern and thoroughness during appointments, which is commendable…read more However, the experience at the front office is marred by the behavior of a particular staff member. This individual, characterized by extreme rudeness and a tendency to speak loudly when frustrated, creates a negative atmosphere for patients. (I am Cuban and know the difference between being loud and being rude!) Even seniors who are hard of hearing are met with impatience and disrespect. Such poor customer service has led me to switch doctors' offices, as interactions with this staff member left me feeling disgusted and uncomfortable. It's disheartening to witness older patients endure such treatment when seeking assistance to communicate with the doctor. El médico demuestra una preocupación genuina y minuciosidad durante las citas, lo cual es encomiable. Sin embargo, la experiencia en la oficina principal se ve empañada por el comportamiento de un miembro del personal en particular. Este individuo, caracterizado por una grosería extrema y una tendencia a hablar en voz alta cuando se siente frustrado, crea una atmósfera negativa para los pacientes. (¡Soy cubano y sé la diferencia entre ser ruidoso y ser grosero!) Incluso las personas mayores con problemas de audición son recibidas con impaciencia y falta de respeto. Un servicio al cliente tan deficiente me ha llevado a cambiar de consultorio médico, ya que las interacciones con este miembro del personal me dejaron sintiéndome disgustado e incómodo. Es desalentador ver a los pacientes mayores soportar este tipo de tratamiento cuando buscan ayuda para comunicarse con el médico.

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    Ricardo L Machado, MD - cardiology - Updated September 2026

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