Terrible Customer Service (Especially from McKenzie)…read more We had our vehicle at Mid-Town Body Repair, after someone hit the right side of our car. The other driver's insurance was covering the damages, so we brought it here hoping for a smooth process. Unfortunately, our experience was anything but that especially because of the way we were treated by one of their employees, McKenzie. From the very beginning, she was extremely rude and demeaning. She spoke to my husband as if he were ignorant, and when we asked reasonable questions about the repair process, her responses were dry, unhelpful, and completely lacking in professionalism. She provided misleading information and made what was already a stressful situation even more difficult. Her attitude was dismissive and lacked even the most basic level of compassion or courtesy. When we ultimately decided to take our car elsewhere for repairs, McKenzie acted immaturely refusing to speak directly with my husband and behaving as though we were the problem once he got there to pick up the car. If you're looking for respectful, professional, and honest customer service, look elsewhere. I strongly urge Mid-Town Body Shop to properly train their staff, especially McKenzie, on how to treat customers with basic decency. We will not be returning and do not recommend this place to anyone.

2024: Mid-Town Body Repair makes it hard to want to come back…read more How can I inspect reviews when the vehicle is covered in pollen? Most car repair shops detail the car so it looks brand new! The website claims that Clint and Travis are the head honchos but when Clint is out of the office sick, why doesn't Travis step up and cover Clint's' customers? After using Midtown for the past 10 years, I will NEVER EVER recommend this business to anyone!!! Quality control, and trust is out the window!!!

This was the most disappointing service I have ever received; I had high expectations for this shop…read morehowever due to the nature of my issue with a new SAM Unit and they were not unable to resolve the issue after trying to reach the service manager and was never able to speak with him or get a call back my car issues has not been resolved, spent thousands of dollars without a solution.

I honestly had a great experience here, I was told by a friend a long time ago to check them out,…read morejust never really had a lot of time until recently. I go to the Dealership to get my oil changes only, recently when the dealership did my oil change, I let them know my taillight is malfunctioning, I asked them if it was only the bulb, when they came back to me they said they needed to replace the whole taillight for almost $500! That was insane I trusted my gut and went to Eurobahn, I asked them if they could check it out while they were doing the alignment for my car, all it needed was the bulb being replaced, the light is gone. I told my advisor Felix I want everything up front no bs, if it needed to be done I would've done it, but Felix literally saved me hundreds of dollars to not fall for that. From now on I'm getting my services done here. Dealerships are ripping people off. I had a great experience here everyone is kind.

I was so upset about my bumper, my husband and I stopped at a couple of body shops before we got to…read moreHarb's body, we pulled in and Greg introduced himself and I explained about my bumper, he said no worries, he told us to have a seat, we went inside it was amazingly clean inside and when Greg returned my car, I was so pleased on how quick and did awesome job. Please dont hesitate go now!!!! Thanks Greg!!

The work they did on my car was fantastic! Looks like nothing ever happened after getting hit by a…read moredeer. However, it happened during the holidays and my finish date kept getting pushed for various reasons. My insurance only paid for one month of rental and this took over two months so it was inconvenient and I kept having to call to follow up. Nice staff though.

This is a late but also current Review. I purchased my 2014 Ford Escape from here back in May 2023…read more The car was on sale and had low mileage. I think it was a good deal. And the salesman was very nice and helpful. I traded in my old car that went towards the purchase. I am glad I purchased a warranty because at the beginning of November 2024, my transmission gave out! My car was towed and brought in. However, I did have to wait over a week because the warranty required all documentation of any services provided on my car. I was also out of town so I couldn't this information. One of the guys (my apologies for not remembering his name) was able to obtain the information needed without me and sent in the warranty. They were able to start working on my car and I was given a loaner car. They had to rebuild my transmission and it took about 2 weeks as he stated. BTW, my warranty was about to expire. I was less than 200 miles from losing it! Overall both of my experiences, were very positive. The salesman did not pressure me into looking at other cars except the one I was looking at. And he was very patient with me. The Service department were very polite, friendly, and professional. I am not sure if my next car would be a Ford but I would come back here if I decide that.

Definetly the best place to take your vehicle for bodysho repairs. They were very fast and very…read morehelpful and knowledgeable on what you should and shouldn't expect. Sarah Hyatt was a very professional person and very helpful. She was also FUNNY!!! Which really helps when 90% of the time you're not really going to be in a good mood when you go in there. Keep up the great work!

I recommend Carmine's to people all the time. So many things to appreciate about them:…read more1. They are straight forward and honest, clear about what work is needed now and what can wait. 2. They offer big-dealer conveniences like a shuttle and loaner cars. 3. They are price-competitive with dealerships. 4. They really appreciate their customers!

STAY AWAY FROM THIS PLACE…read more If I could give a negative rating, I would. Extremely disappointing and misleading experience at Carmine's Import Service. I was told by Tesla that my 2020 Tesla Model Y Performance needed a battery pack replacement. Before committing to Tesla, I called this shop and spoke with someone I believe was named Max, who assured me they could do the job and had third-party battery options that would be cheaper than Tesla. Based on that information, I paid $400 out of pocket to tow my car from Raleigh to their shop. That's where the red flags started. * It took over two days just to get a diagnosis, and I had to repeatedly call for updates. * I was charged $243.13 for the diagnostic, despite the delays and lack of communication. * My advisor, Marissa, told me she was "looking for a battery," which alone took another full day. * When I finally received an estimate, I was shocked: $28,000 total, with $23,000 claimed just for the battery. For comparison, Tesla charges around $13,000 for the same battery replacement -- and I personally found a compatible battery online for $14,500, which still makes their quoted $23,000 battery price extremely inflated. When I asked for a detailed, itemized estimate (battery source, labor hours, cost breakdown), I never received one. They could never explain where the battery was coming from, how many labor hours were involved, or why the price was so high. I asked twice to speak with a manager. Messages were taken both times. No manager ever called or texted me back. Because no repair was done, I then had to pay another $500 to tow my car back to Raleigh, wasting $900 total in towing alone, plus the $243.13 diagnostic fee -- not counting time and stress. Between the lack of transparency, the exaggerated battery cost, the inflated estimate, and zero management follow-up, this experience felt misleading and unprofessional. I wasted time, money, and trust bringing my vehicle here. I would not recommend this place to anyone.

great service! I appreciate these guys! The new tires and breaks are going great. thank yall so…read moremuch!

Went to get two tires put on, great service, great workers, manager Corey took great care of us…read morewould highly recommend this place.

After being told I needed a new front bumper which I knew was not the case, Aycock told me they…read morecould fix it. Not only did they fix it within an hour, they even went above and beyond by touching up paint chips. I'm so glad I trusted my gut and kept searching for a shop that wouldn't take advantage of me. Thank you, Aycock!

Left my window down on my vehicle and ruined my leather platinum seats. Also had the vehicle for 3…read moremonths and didn't fix anything.

I had an oil change and car inspection here because my roommate recommended this place. They seem…read moreto be honest and very helpful. They answered my questions even about where to go for a good car wash. They care about their customers, only ask to replace what's needed, and doesn't charge you much for their services. I wish they're open all day on a Saturday, though!

I was visiting my mom (in independent living) home over the holidays. She had a serious mechanical…read moreissue (older car, window wouldn't raise). Atlantic Tire & Services fit her in on short notice, did a comprehensive diagnosis for a modest fee, fixed the window, and kept her car safe until it could be picked up. I couldn't have been more impressed with their care and professionalism.